Car buying shouldn't be a pain. When people buy a home, it is exciting, fun and full of possibility. People who go to buy a car usually are terrified.
Planet Honda wants to change that.
We are Lakewood's only negotiation-free Honda dealership. We will give you an actual price when you ask for it; if you call, ask online or walk in. We believe that the modern car-shopper is smart and deserves respect.
Confidence in pricing is the start. We also want you to be confident in the decision. All purchases from us have a 5-day/250-mile money-back guarantee. If you decide the car is not right, return it
"The Planet Promise: Fair, Fast and Negotiation-Free"
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We had a great experience purchasing our new Honda CRV! I would recommend this dealership from our experience! We are very happy with our purchase and... with the customer service!
Great experience purchasing my Honda Pilot at Planet Honda. Josh Jensen, my salesman, was a very knowledgeable, non pressure, interested in me sort of... person. He was patient and followed through with exactly what he said he would do in a timely manner. He made my car buying experience a very pleasant one. Thank you Josh!
I had the best experience buying my beautiful new Honda CR-V! Barb was amazing and made the whole process easy - no stress, no hassle, and actually fun.... I highly recommend going to Planet Honda and asking for Barb!
Thank you! Barb has consistently been one of our top performers since she started with us and most of her customers share your experience. She is an e...xcellent communicator, listener, and educator and we are thankful to have her on our team. Thank you for choosing to trust us with your business and for giving Bard a shout out. Michael Strasburger Planet Honda Digital Properties Manager 303-407-0755
Beau Miller helped us and was SO nice and knowledgable about every question we had. He even knew tons of details on other makes of cars. This was the first... dealership we went to and after that, all we kept saying was we wish these other people knew as much as Beau did! We would highly recommend shopping at Planet Honda, specifically with Beau!
After making calling the sales department at Planet Honda I experienced the most aggressive response from them of any of the multiple dealerships I have... contacted in the past few weeks. It is not unusual for the sales people and their managers at car dealerships to be a little assertive, but I should have listened to my instincts about the excessive amount of phone calls, emails, and texts messages I received in less than twenty four hour period from Planet Honda. I first spoke with Rickey who hounded me until after close the next evening, which was just within hours of a national holiday. Ray, a sales manager called me repeatedly, and sent me several emails as well. I was literally bombarded with over 20 text messages, emails, and phone calls. Unfortunately, I decided to visit the dealership any way. Rickey was not in that day, so instructed me to speak with Roland. Roland showed me a few vehicles on line and asked me within minutes of sitting down with him if I wanted to purchase one of them today. I thought this was comical as he was far more concerned about making a sale than for his customer to shop for an ideal situation for them. I reminded him that I had neither yet seen, nor test driven any cars. He took me for a test drive and asked me again if I wanted to make a purchase. I again reminded him that I could not make that decision and that I had expressed that I wanted to at least see one more option. I was not able to drive the second car due to snow in the parking lot, so :Roland and I just got in to look at it. He asked me if I wanted to buy the car. I still was not sure, but told him that I preferred that one than the first one. He mumbled something about not wasting time if I didn't think I wanted it. We went back inside and he asked me at his desk to make up my mind. I told him it was a large purchase and that I needed to think about it for a few minutes. Roland responded in a cocky manner and said directly, "You can tell me no and you can tell me yes, but don't tell me you want to think about it." I honestly wanted to tell him right there, just tell him where he could shove it and walk out, I kept my cool and insisted I needed five measly minutes. I went ahead with the deal, waited on the finance department, signed my contract and after four hours exited the building with Roland expecting to get into my car and finally go home. It was not the vehicle I had chosen. I acknowledged to Roland that there was a mistake in communication. I thought we were going with the last car that I had seen, the one I said I liked better than the first one that I test drove. Roland was not apologetic. Instead of handling the mistake and having me go back inside to work on the contract for the other car he pretty much argued with me, tried to defend himself and made me feel stupid. After all the hounding from the sales department at Planet Honda it turns out that there is no training implemented for confirming the correct vehicle during the purchase process. I was so tired that it had not occurred to me that at no point did my sales representative say, "so we are going ahead the such and such model. Mike, the sales manager never said, "We are moving forward on the financing for the such and such vehicle," or while in finance, "this is the vehicle you are purchasing for such and such payments for such and such term," etc. Every time I have purchased a car this process has been in place. I was pretty put off at this point and was no longer interested in doing business with them. It was late on a holiday eve and I was ready to go home. Even while I had been at Planet Honda Rickey was still sending me messages asking if I was going down there. If he was so concerned to hear whether or not they had gotten me he should have bugged his own team about it. After I left Planet Honda without a new car, Rickey continued to message me. I resorted to sending him a stern response threatening to call the police.
Lena, My name is Michael and I am Planet Honda's digital property manager. I work directly for Planet's owners and hand in hand with leadership. I am ...sorry to read this review, but I want to thank you for being precise and thorough. I met with John Osborne, Hondas General Manager, this morning to discuss the details of your experience this weekend. I want to apologize for your poor experience. It seems that our team failed in multiple areas; failing to respect your request for privacy and thinking time. I understand - we understand - that car buying is a big decision and we seek to create a culture and sales experience that maximizes transparency and customer empowerment. Looking into the details, I see that there we reviewed two Honda Accord options and were able to get approval on one of them. That was the vehicle that we moved forward with. I apologize that Mike didn't slow down and remove any ambiguity in that. The understanding was that we would move forward on one of the two pending approval. All told - we need to be better. Leadership agrees and we are using your review as process and personnel coaching. I am glad that you were able to find a great vehicle at another great dealership. I hope you will accept this apology and give us another chance in the future should the time present itself. Michael Strasburger Planet Honda Digital Properties Manager 303-407-0755
UNPROFESSIONAL SALES PROCESS...
I always get excellent service here. The staff is friendly and helpful. My car is always ready in less time than expected and I appreciate that.
Service was good. A little long on time spent with everything. Chad was very kind and personable. Dealership was very nice and having coffee service was... great.
Cameron was amazingly helpful and knowledgeable, patient, and helped immensely in making the decision on which car to purchase. He is great! Highly recommend... working with him.
Jeff Puffett was phenomenal! Highly recommend this dealership for an easy process. Jeff was patient and helped us pick the right car for us without any... pressure. Thanks Jeff!!!