Gwinnett Place Ford

Good guys of Gwinnett? More like scammers of Gwinnett. DO NOT PURCHASED A USED VEHICLE HERE ESPECIALLY FROM GABI. I purchased a used 2021 Ford Bronco not even a year ago. When I purchased I was promised this vehicle was in perfect condition and good health. 2 weeks later the catalytic converters go out, not even a year later I have to get the transmission replaced. I was lied to and SCAMMED. When I called to tell them this they told me there was nothing they would do bc I didn’t purchase an extended warranty. This is so disappointing putting a young female who purchased her first car through this. I now have to pay 8,000 on a new transmission when I paid 23,000 for the car 9 months ago.

Byron was my sales contact. Knowledgeable, welcoming, and efficient salesman. I walked in not expecting to buy a car, we struck a fair deal and I left in my new Tesla.

Advertisements are false in an effort to get individuals to come in. I personally was given a written quote that the dealership did not honor. I would not do business with this dealer nor recommend. I really question the integrity of the team.

Johnathan Suggs contacted me when I enquired about a vehicle. He even went and made a video of the unit. It was a really good video and he explained options etc.. I'm very impressed by his professionalism. We're still deciding but Johnathan did an amazing job...

I give them 1 or half star very poor sale culture. I saw a car on Friday and made contact. By Sunday I was still talking with their sales rep and making arrangement on payment but on Monday they sent a text to say they sold the car on Saturday. Sales Rep name was Eddie Martinez

I am sorry to have to change my opinion, although the sales process was very good, today, June 26, 2024, after only 11 days with my vehicle, I requested an appointment since my car with only 370 miles of use is presenting a noise and vibration at low speed; I arrive at 8 am punctually to my appointment, and the first thing they tell me is that I have to wait 2 to 3 days for them to tell me that they have the car, I tell them that I cannot wait that time because I work and I need to get to work, do they have a courtesy vehicle, oh no, they are all busy, what a coincidence, I also explain that I can go with the technician to drive the car, one does not know if it is something serious and the box could melt or a tire come off and he tells me that the "technician", I understood that there is only one is very busy and that I have to wait. They give you all the facilities to sell you the car, but when you need the dealer for an emergency, you are no longer useful as a client, so what, if they already made you buy a defective vehicle. I already sent a text message and an email to the service manager, let's wait for his response, every day I will give updates on my case until they give me a satisfactory answer, this will be my personal blog. The story continued, after finally being able to leave my car for a checkup, they realized that there is a vibration, but according to them that vibration is "normal" in that vehicle and that Ford did not allow them to repair it, I don't know why they don't say what it has, so be careful! If you are thinking of buying a 2024 Ford explorer think about it before because mine and the rest of those vehicles have a factory defect that neither the dealer nor Ford want to be responsible for... On Saturday, August 9, I went to return the vehicle because it is not working and the seller and the financing manager convinced me that they were personally going to fix the problem and that without fail on Monday, August 11 I would have a courtesy car while they fixed the fault, today is Tuesday, August 12, the courtesy car still hasn't shown up and I'm still waiting for them to call me to take the car to check again...

This review is mixed, because my salesperson, Nate Masresha, was great, but the overall experience was dissatisfactory. I found the car I wanted on the internet and the price was reasonable, so I made the 3-hour trip to Duluth to purchase the vehicle. Somehow, however, I ended up spending $5,000 above the internet price. The price quoted on the internet failed to disclose the dealer add-ons (that I didn’t even want), which amounted to another $2,000. Now the deal WASN’T so great. Then, they managed to slip another $3,000 onto the price by tricking me into believing I was required to buy gap insurance on the vehicle. The gap insurance wasn’t actually mandatory; but that fact was concealed from me, and I didn’t discover the scam until I got home and reviewed all the paperwork. Losing $5,000 hurts a lot when you’re an old, retired person living on Social Security. These deceitful, unscrupulous practices are what give car dealers such a terrible reputation. I feel swindled, and this deal has left an awful taste in my mouth.

This review is mixed, because my salesperson, Nate Masresha, was great, but the overall experience was very dissatisfactory. I found the car I wanted on the internet and the price was reasonable, so I made the 3-hour trip to Duluth to purchase the vehicle. Somehow, however, I ended up spending $5,000 above the internet price. The price quoted on the internet failed to disclose the dealer add-ons (that I didn’t even want) which amounted to another $2,000. Now the deal WASN’T so great. Then, they managed to slip another $3,000 onto the price by tricking me into believing I was required to buy gap insurance on the vehicle. The gap insurance wasn’t actually mandatory; but that fact was concealed from me, and I didn’t discover the scam until I got home and reviewed all the paperwork. Losing $5,000 hurts a lot when you’re an old, retired person living on Social Security. These deceitful, unscrupulous practices are what give car dealers such a terrible reputation. I feel swindled, and this deal has left an awful taste in my mouth.

I had to go to the dealership after 4 un answered messages for a warranty issue. I was teated in a extremely rudeway by employee. I was told I had to drop my car 3-6 days to just get it look for a warranty issue. I asked for an appointment to come later I was told no appointments were provided for this and my car had to stay there. THIS CLEARLY DONE SO I WOULD NOT LEAVE MY CAR THERE (who can afford to leave their car there for 3 days just to get it diagnosed?) I was not offered to leave my name or offered an appointment to come back by service manager. I CALLED BACK WITHOUT SAYING IT WAS A WARRANTY/RECALL ISSUE AND WAS OFFERED AND APPOINTMENT. I went back and requested to talk to manager. I spoke to manager who did apologize asked me that if i wanted to drop my car it would be 3-4 days as appointment were ONLY to talk to a Technician not to get service. HE FURTHER WARNED ME THAT MY CAR WOULD HAD TO STAY IN THE DEALER FOR UP TO 2 WEEKS IF PARTS WERE NEEDED. THIS WAS A LIE FOR ME NOT TO LEAVE MY CAR. FURTHERMORE I AM SURE NO WHITE MIDDLE CLASS PERSON WOULD HAD BE TREATED THE WAY I WAS TREATED. ****I called another dealer and was scheduled for an appointment next day. I was put on an uber to go back home after the appointment and my car was delivered to my house 5 hours later with all work done*** I hope this helps you to make a decision.

I had an urgent battery change in late December of 2023. I turned up without an appointment to try and get this fixed, and Michael D went out of his way to assist me and get the car fixed.