Gwinnett Place Ford

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4.4
(1,457 reviews)
Visit Gwinnett Place Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:30pm
Tuesday 9:00am–8:00pm 7:00am–6:30pm
Wednesday 9:00am–8:00pm 7:00am–6:30pm
Thursday 9:00am–8:00pm 7:00am–6:30pm
Friday 9:00am–8:00pm 7:00am–6:30pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 12:00pm–6:00pm Closed
New (470) 226-1505 (470) 226-1505
Used (470) 655-2955 (470) 655-2955
Service (470) 655-2832 (470) 655-2832

Inventory

See all 225 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since July 2011.
Gwinnett Place Ford Lincoln is home to one of the largest selections of new Ford and new Lincoln vehicles in the Atlanta area. We also offer one of the most comprehensive selections of pre-owned luxury and exotic vehicles in the South East. Whether you are looking for a new Ford or Lincoln or even a high quality used vehicle Gwinnett Place Ford has the right vehicle for you. The New Ford car lineup is making its mark on the auto industry. Ford is building its reputation for quality and automotive excellence with cars like the 2012 Ford Focus which blends economy with a fun to drive experience.
Atlanta's UNtypical Dealer

Service center

Phone number (470) 655-2832

Service hours

Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:30pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

4.4
(1,457 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gwinnett Place Ford from DealerRater.

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5.0

XT was the first person we saw when we drove onto the lot

XT was the first person we saw when we drove onto the lot at Gwinnett Ford, we told him what we were looking for and he was very patient in helping us find a van of our choice. We appreciate how he took the time to listen to us and find sometime within our budget.

5.0

XT was the first person we saw when we drove onto the lot

XT was the first person we saw when we drove onto the lot at Gwinnett Ford, we told him what we were looking for and he was very patient in helping us find a van of our choice. We appreciate how he took the time to listen to us and find sometime within our budget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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1.0

I offered an out-the-door price that was accepted.

I offered an out-the-door price that was accepted. I live in TN. When I was contacted by TN about the title Gwinnett Ford had underpaid the taxes/title costs. After contacting them and providing the requested information, I never heard from them even after trying several times.

1.0

I offered an out-the-door price that was accepted.

I offered an out-the-door price that was accepted. I live in TN. When I was contacted by TN about the title Gwinnett Ford had underpaid the taxes/title costs. After contacting them and providing the requested information, I never heard from them even after trying several times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi CM Richards, we are sorry about the experience you had. Please reach out to Stuart Silva at ssilva@vtaig.com so we can help assist you further.

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4.0

Car Purchase - Eddie

Recently purchased a truck with Eddie Martinez and had a good experience. Eddie was professional and honest throughout, and he was able to tell me a lot of the vehicle I wanted to purchase. Go see Eddie for your car needs!

4.0

Car Purchase - Eddie

Recently purchased a truck with Eddie Martinez and had a good experience. Eddie was professional and honest throughout, and he was able to tell me a lot of the vehicle I wanted to purchase. Go see Eddie for your car needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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1.0

Ripped me off for $800 (paperwork included)

Gwinnett place Ford ripped me off for over $800 and everyone should know … I took my car in for a noise in the rear. And the tech even typed it on the service ticket yet then called back and told me it was my front axle … so I believed him and would you believe the noise in the rear was still there?? They ripped me off horribly … see photos

1.0

Ripped me off for $800 (paperwork included)

Gwinnett place Ford ripped me off for over $800 and everyone should know … I took my car in for a noise in the rear. And the tech even typed it on the service ticket yet then called back and told me it was my front axle … so I believed him and would you believe the noise in the rear was still there?? They ripped me off horribly … see photos

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Alaina Conner, at 770-813-6646 to discuss what we can do to help.

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2.0

Bait and switch

Very unprofessional staff with misleading bait and switch tactics. Was informed that even though online offer of ford certified program , it was extra . Extra cash in their pocket. Not from me . !!

2.0

Bait and switch

Very unprofessional staff with misleading bait and switch tactics. Was informed that even though online offer of ford certified program , it was extra . Extra cash in their pocket. Not from me . !!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
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1.0

Wasted time and money

This review deserves 1 star simply because management reached out to me. Alana and Charles responded and followed up with me on my vehicle. I dropped my vehicle off on Sep 30, 2022 at 9am for a full service (oil change, tire rotation, vehicle vitals report) with the service department. The agent Manny was handling my service and told me my vehicle would be done by 5pm or the next day at the latest. I had to report to work on Monday in Columbus. Not to mention I live in Marietta and drove past atleast 4 other dealerships to come here because of the reputation they once had. Saturday came and I began to call (see attached photo) when I heard nothing from Manny and no one picks up, I called all day Sunday no one picks up. Monday comes and I finally reached Manny, he advised me that my vehicle had not been dispatched to work on and it's just been sitting and he will "get right to it" and my vehicle should be complete the next day (Tuesday). At the end of our conversation I advised him that he needs to better communicate with me on the status if my vehicle. Now, I had been taking an Uber everywhere even asking friends to drive me to Columbus because the dealership didn't give me a rental. The next day (Tuesday) not a word from Manny, Wednesday came still nothing and I finally requested to speak with management. An hour later I get a call from Alana (supervisor) and tried to help resolve the issue. Manny finally gave me a call back and said they didn't complete the some maintenance but the oil change is done. He asked if I want the maintenance completed, I said absolutely not im coming to get my vehicle. None the less, I probably won't be back and im just very disappointed on how this was handled, not to mention I WHOLE HEARTEDLY believe the oil change was not done, nor the service. And my vehicle was dirty.

1.0

Wasted time and money

This review deserves 1 star simply because management reached out to me. Alana and Charles responded and followed up with me on my vehicle. I dropped my vehicle off on Sep 30, 2022 at 9am for a full service (oil change, tire rotation, vehicle vitals report) with the service department. The agent Manny was handling my service and told me my vehicle would be done by 5pm or the next day at the latest. I had to report to work on Monday in Columbus. Not to mention I live in Marietta and drove past atleast 4 other dealerships to come here because of the reputation they once had. Saturday came and I began to call (see attached photo) when I heard nothing from Manny and no one picks up, I called all day Sunday no one picks up. Monday comes and I finally reached Manny, he advised me that my vehicle had not been dispatched to work on and it's just been sitting and he will "get right to it" and my vehicle should be complete the next day (Tuesday). At the end of our conversation I advised him that he needs to better communicate with me on the status if my vehicle. Now, I had been taking an Uber everywhere even asking friends to drive me to Columbus because the dealership didn't give me a rental. The next day (Tuesday) not a word from Manny, Wednesday came still nothing and I finally requested to speak with management. An hour later I get a call from Alana (supervisor) and tried to help resolve the issue. Manny finally gave me a call back and said they didn't complete the some maintenance but the oil change is done. He asked if I want the maintenance completed, I said absolutely not im coming to get my vehicle. None the less, I probably won't be back and im just very disappointed on how this was handled, not to mention I WHOLE HEARTEDLY believe the oil change was not done, nor the service. And my vehicle was dirty.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Alaina Conner, at 770-813-6646 to discuss what we can do to help.

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5.0

Ricardo was awesome!

Ricardo was wonderful to deal with and helped me find the vehicle for me! I would recommend him to anyone in the market for a new or used car.

5.0

Ricardo was awesome!

Ricardo was wonderful to deal with and helped me find the vehicle for me! I would recommend him to anyone in the market for a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive feedback!

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5.0

My ford experience was amazing!!

I had such a great experience with Ricardo Lopez & Anande Gaiter who helped me through the whole process of trading in my 2017 ford focus! i went in expecting to just get some numbers but when i saw that a 2019 jeep cherokee was on the lot i couldn’t leave without it, so the guys did everything they could to put me in that car by the end of the day, im now a very happy owner of a jeep cherokee thanks to the gwinnett place ford team!

5.0

My ford experience was amazing!!

I had such a great experience with Ricardo Lopez & Anande Gaiter who helped me through the whole process of trading in my 2017 ford focus! i went in expecting to just get some numbers but when i saw that a 2019 jeep cherokee was on the lot i couldn’t leave without it, so the guys did everything they could to put me in that car by the end of the day, im now a very happy owner of a jeep cherokee thanks to the gwinnett place ford team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you taking the time to leave us a positive review!

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5.0

Professionally managed business!

I had the best experience with Gabi and Samir, they are very professional and I am extremely delighted with their work. They treat their customers like family members. The best place with the best service.

5.0

Professionally managed business!

I had the best experience with Gabi and Samir, they are very professional and I am extremely delighted with their work. They treat their customers like family members. The best place with the best service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
2 people out of 3 found this review helpful. Did you?
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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5.0

The best service k Gabi was extremely great!!!

Lika kim Gabi was extremely great!!! This is my 4th purchase from Gwinnett Place Ford . My salesman Gabi Mor was extremely helpful. He helped me to find the car I love . I highly recommend you to go to him for your next car purchased , new or used .

5.0

The best service k Gabi was extremely great!!!

Lika kim Gabi was extremely great!!! This is my 4th purchase from Gwinnett Place Ford . My salesman Gabi Mor was extremely helpful. He helped me to find the car I love . I highly recommend you to go to him for your next car purchased , new or used .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
5 people out of 5 found this review helpful. Did you?
Dealer response

Thank you for your positive feedback!

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