Reviews
My rep Darryl gets five stars.
My rep Darryl gets five stars. Excellent customer service from the sales staff all the way to management. Great experience!
My rep Darryl gets five stars.
My rep Darryl gets five stars. Excellent customer service from the sales staff all the way to management. Great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I don’t usually take the time to write reviews, but
I don’t usually take the time to write reviews, but Darryl absolutely deserves the recognition. From the second I met him, he had this calm confidence that made the whole car-buying process feel effortless.
I don’t usually take the time to write reviews, but
I don’t usually take the time to write reviews, but Darryl absolutely deserves the recognition. From the second I met him, he had this calm confidence that made the whole car-buying process feel effortless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your wonderful experience! We're delighted to hear about the calm confidence and effortless process you experienced. Your kind words mean a lot to us and help us recognize when our team goes above and beyond to make car buying pleasant.
Darryl was awesome to work with.
Darryl was awesome to work with. Seriously one of the best customer service experiences I’ve had. If you’re buying a car, go see Darryl!
Darryl was awesome to work with.
Darryl was awesome to work with. Seriously one of the best customer service experiences I’ve had. If you’re buying a car, go see Darryl!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your wonderful experience, Serena! We're thrilled to hear that Darryl provided you with such outstanding service. Your kind words mean so much to our team at Gwinnett Place Ford. We appreciate you taking the time to share your positive feedback and for recommending our services!
This is regarding the service of our Bronco on 9-5-25,
This is regarding the service of our Bronco on 9-5-25, scheduled to clear two recalls (ended up being 3), two issues with sections of trim under warranty and an oil change. Ford kept car until midday on 9-6 completed the oil change, recalls, and one of the trim issues, service did not even look at the other trim issue. Online quoted the oil change at 65.00, service ticket was going to charge 103.00, Hayden service rep claimed the dealer’s website was incorrect, after some back and forth he agreed to the 65.00. For the trim that was not fixed would have to make another appointment. After leaving a negative Ford Survey the service manager texted and called me on 9/18/25 (he was nowhere to be found on 9/5 or 9/6) after explaining to what had happened he stated that the oil change pricing issue should have never arise, and he would issue a refund check for the amount paid, and he would personally log the car in for the trim repair ion 9/26 have the check waiting, well Noah was not present and no check was waiting. After about 30 mins if was determined that a part would have to be ordered and I would need to bring the car in a third time on 9/29, after about 4 hours the trim was fixed, still no refund check, I texted Noah the service manager, he said he would have the check mailed but he first had to review the survey responses. I asked him if the dealer mailing a refund check depends on how one responds to a survey, and he said no. As of now there is still no check from Gwinnett Ford and Noah does not respond to texts. I would avoid this dealership for any service needs.
This is regarding the service of our Bronco on 9-5-25,
This is regarding the service of our Bronco on 9-5-25, scheduled to clear two recalls (ended up being 3), two issues with sections of trim under warranty and an oil change. Ford kept car until midday on 9-6 completed the oil change, recalls, and one of the trim issues, service did not even look at the other trim issue. Online quoted the oil change at 65.00, service ticket was going to charge 103.00, Hayden service rep claimed the dealer’s website was incorrect, after some back and forth he agreed to the 65.00. For the trim that was not fixed would have to make another appointment. After leaving a negative Ford Survey the service manager texted and called me on 9/18/25 (he was nowhere to be found on 9/5 or 9/6) after explaining to what had happened he stated that the oil change pricing issue should have never arise, and he would issue a refund check for the amount paid, and he would personally log the car in for the trim repair ion 9/26 have the check waiting, well Noah was not present and no check was waiting. After about 30 mins if was determined that a part would have to be ordered and I would need to bring the car in a third time on 9/29, after about 4 hours the trim was fixed, still no refund check, I texted Noah the service manager, he said he would have the check mailed but he first had to review the survey responses. I asked him if the dealer mailing a refund check depends on how one responds to a survey, and he said no. As of now there is still no check from Gwinnett Ford and Noah does not respond to texts. I would avoid this dealership for any service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Your feedback is important to us and we understand your frustration. We are sorry to hear that you feel this way about the handling of your concerns. We would appreciate the opportunity to discuss your experience further. Please contact Charles Swank, our Service Manager, at 770-813-6647 or cswank@vtaig.com so we can work directly with you to find a resolution.
Hi Mr. Swank, Besides the initial service issues with our Bronco, which now have been completed, it is very discouraging for Noah to state that due to pricing issues with the oil change that he was going to have a refund check issued and waiting for us when the Bronco was taken in for the 2nd time to correct the trim issue, and no check was waiting or issued. I then texted Noah and he said he would mail the check after he reviewed the survey responses, which I then asked him if the refund would only be issued if the survey was positive, he said no, yet no refund check has been received. Seems like he has gone back on his and Gwinnett Place Ford's word. Check can be mailed to me at my office address: David Beja Beja Custom House Brokers 4568 Lawrencville Highway STE 101 Lilburn, GA 30047
I wasn’t to sure about making an 8 hour drive I had a lot
I wasn’t to sure about making an 8 hour drive I had a lot on my mind so I know I was a bit much to deal with. But no matter what question or concern I had for Darryl he was there with speed and accuracy. He made my remote process very easy for me to manage and I can’t thank him enough.
I wasn’t to sure about making an 8 hour drive I had a lot
I wasn’t to sure about making an 8 hour drive I had a lot on my mind so I know I was a bit much to deal with. But no matter what question or concern I had for Darryl he was there with speed and accuracy. He made my remote process very easy for me to manage and I can’t thank him enough.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are ecstatic to hear about your wonderful experience with us! We understand that making such a long drive can feel overwhelming, especially when you have many concerns on your mind. It's fantastic to know that our team member was able to provide you with quick and accurate responses to all your questions. We're thrilled that the remote buying process was made simple and manageable for you. Your appreciation means the world to us at Gwinnett Place Ford, and we're so glad we could make your vehicle purchase a positive experience despite the distance involved.
Fastest car transaction I’ve ever had with no hiccups.
Fastest car transaction I’ve ever had with no hiccups. Shoutout to Mr. Darryl! This dealer is my new go to
Fastest car transaction I’ve ever had with no hiccups.
Fastest car transaction I’ve ever had with no hiccups. Shoutout to Mr. Darryl! This dealer is my new go to
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your positive feedback means so much to us! We are thrilled to hear that your vehicle purchase was smooth and efficient with no complications. It sounds like you had an outstanding experience, and we truly appreciate you recognizing the exceptional service you received. We understand how important it is to have a seamless transaction when making such an important purchase. Your kind words about becoming a loyal customer demonstrate the trust we work hard to earn every day. Thank you for choosing Gwinnett Place Ford, and we look forward to serving you again in the future!
I work with nate for about 2 weeks we went back forth on
I work with nate for about 2 weeks we went back forth on price but we came to a place we could agree on. He also through all rubber Ford mats in the deal cause I wanted them for the dirt!!! He pulled up after the was with mats in truck.Thabks Nate
I work with nate for about 2 weeks we went back forth on
I work with nate for about 2 weeks we went back forth on price but we came to a place we could agree on. He also through all rubber Ford mats in the deal cause I wanted them for the dirt!!! He pulled up after the was with mats in truck.Thabks Nate
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Buying my Ford from Adrian was an outstanding experience
Buying my Ford from Adrian was an outstanding experience from start to finish. He was extremely knowledgeable about every trim option I asked about and guided me toward the perfect fit without being pushy. The entire process felt transparent and honest, which made me feel confident in my decision. I drove off the lot feeling excited and completely satisfied in my new Ford Bronco.
Buying my Ford from Adrian was an outstanding experience
Buying my Ford from Adrian was an outstanding experience from start to finish. He was extremely knowledgeable about every trim option I asked about and guided me toward the perfect fit without being pushy. The entire process felt transparent and honest, which made me feel confident in my decision. I drove off the lot feeling excited and completely satisfied in my new Ford Bronco.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Geo RiddleSprigger is the best, most involved, most
Geo RiddleSprigger is the best, most involved, most customer oriented salesman I’ve ever met. My family has trusted him for over 20 years to make it happen and he always does, time and time again.
Geo RiddleSprigger is the best, most involved, most
Geo RiddleSprigger is the best, most involved, most customer oriented salesman I’ve ever met. My family has trusted him for over 20 years to make it happen and he always does, time and time again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We’re glad to hear Geo continues to provide outstanding service and earn your family’s trust. We look forward to continuing to serve you and your family for many more years to come.
Talk about great customer service.
Talk about great customer service. Darryl was phenomenal! He went the extra mile, & overall great communication. Wasn’t pushy, super patient & extremely knowledgeable. honestly 10/10!!
Talk about great customer service.
Talk about great customer service. Darryl was phenomenal! He went the extra mile, & overall great communication. Wasn’t pushy, super patient & extremely knowledgeable. honestly 10/10!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback! It’s wonderful to hear that Darryl provided such a standout experience—going the extra mile, staying patient, and keeping the communication clear and pressure-free. His knowledge and commitment to great service really shine through in your comments. We’ll be sure to pass along your kind words to him. Thanks again for choosing us, and we’re thrilled you had a 10/10 experience!