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Rick Case Hyundai of Duluth

3.3
(1,320 reviews)
Visit Rick Case Hyundai of Duluth
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2017 consumer dealer award View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 413-0519 (866) 413-0519
Used (866) 776-1250 (866) 776-1250
Service (888) 609-5766 (888) 609-5766

Inventory

See all 278 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2005.
Get the Lowest Payment Price and Money Back Guarantee! Plus get more Hyundai value with a 20 year / 200000 mile warranty when you purchase any new Hyundai from Rick Case Hyundai in Duluth! With customer benefits that no other Hyundai dealer offers! Even our Rick Case Certified pre-owned cars get a 10 year / 100000 mile power train warranty! With our Express Service Center and Courtesy Shuttle Service Rick Case Hyundai makes taking care of your car easy! In fact our service team achieved the #1 Customer Service Satisfaction Award for 30 months in a row! That means our customers rated us based on their experience! Thank you!
20 Year / 200000 Mile Warranty on ANY New Hyundai from Rick Case Hyundai Duluth!

Service center

Phone number (888) 609-5766

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.3
(1,320 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

I received great customer service on Saturday.

I received great customer service on Saturday. They always provide exceptional service. I was only there for about 2 hours.

5.0

I received great customer service on Saturday.

I received great customer service on Saturday. They always provide exceptional service. I was only there for about 2 hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Was looking for a good used car at a great price.

Was looking for a good used car at a great price.. Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and thought I would take a look. This isn't hyperbole - this was the best car buying experience I have ever had. Their used cars go through intensive inspection, repair and replace, then are offered for sale - with a 10 year 100k powertrain warranty! That blew me away. Kush Patel was a wonderful salesman, so friendly and had the patience of a Saint. Never pushy at all. I so appreciated his honestly and his understanding with staying in my budget, he just went over the top to find us the right car. Thank you Kush. Jhon Louis took care of our financing, and was simply wonderful. Funny, friendly, honest, and took so much time to go through all of our options and get us out the door. I have never ended a car buying experience with a hug, but I don't think I want to buy another car again without it, lol. Thank you, Jhon. We also enjoyed the occasional Metallica and Craig Morgan sing along from the sales manager at the front, who halted his performance to congratulate us on our purchase, 🤣. You guys were all wonderful! I don't think I will ever buy another car anywhere else, and I will definitely be recommending you guys if anyone I know is looking to buy. Thank you so much!

5.0

Was looking for a good used car at a great price.

Was looking for a good used car at a great price.. Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and thought I would take a look. This isn't hyperbole - this was the best car buying experience I have ever had. Their used cars go through intensive inspection, repair and replace, then are offered for sale - with a 10 year 100k powertrain warranty! That blew me away. Kush Patel was a wonderful salesman, so friendly and had the patience of a Saint. Never pushy at all. I so appreciated his honestly and his understanding with staying in my budget, he just went over the top to find us the right car. Thank you Kush. Jhon Louis took care of our financing, and was simply wonderful. Funny, friendly, honest, and took so much time to go through all of our options and get us out the door. I have never ended a car buying experience with a hug, but I don't think I want to buy another car again without it, lol. Thank you, Jhon. We also enjoyed the occasional Metallica and Craig Morgan sing along from the sales manager at the front, who halted his performance to congratulate us on our purchase, 🤣. You guys were all wonderful! I don't think I will ever buy another car anywhere else, and I will definitely be recommending you guys if anyone I know is looking to buy. Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Was looking for a good used car at a great price.

Was looking for a good used car at a great price.. Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and thought I would take a look. This isn't hyperbole - this was the best car buying experience I have ever had. Their used cars go through intensive inspection, repair and replace, then are offered for sale - with a 10 year 100k powertrain warranty! That blew me away. Kush Patel was a wonderful salesman, so friendly and had the patience of a Saint. Never pushy at all. I so appreciated his honestly and his understanding with staying in my budget, he just went over the top to find us the right car. Thank you Kush. Jhon Louis took care of our financing, and was simply wonderful. Funny, friendly, honest, and took so much time to go through all of our options and get us out the door. I have never ended a car buying experience with a hug, but I don't think I want to buy another car again without it, lol. Thank you, Jhon. We also enjoyed the occasional Metallica and Craig Morgan sing along from the sales manager at the front, who halted his performance to congratulate us on our purchase, 🤣. You guys were all wonderful! I don't think I will ever buy another car anywhere else, and I will definitely be recommending you guys if anyone I know is looking to buy. Thank you so much!

5.0

Was looking for a good used car at a great price.

Was looking for a good used car at a great price.. Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and thought I would take a look. This isn't hyperbole - this was the best car buying experience I have ever had. Their used cars go through intensive inspection, repair and replace, then are offered for sale - with a 10 year 100k powertrain warranty! That blew me away. Kush Patel was a wonderful salesman, so friendly and had the patience of a Saint. Never pushy at all. I so appreciated his honestly and his understanding with staying in my budget, he just went over the top to find us the right car. Thank you Kush. Jhon Louis took care of our financing, and was simply wonderful. Funny, friendly, honest, and took so much time to go through all of our options and get us out the door. I have never ended a car buying experience with a hug, but I don't think I want to buy another car again without it, lol. Thank you, Jhon. We also enjoyed the occasional Metallica and Craig Morgan sing along from the sales manager at the front, who halted his performance to congratulate us on our purchase, 🤣. You guys were all wonderful! I don't think I will ever buy another car anywhere else, and I will definitely be recommending you guys if anyone I know is looking to buy. Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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2.0

Day 1: I went for test ride of Hyundai Venue and left as

Day 1: I went for test ride of Hyundai Venue and left as I needed to pick my daughter. They made me wait for 15 mins so that they can give me pricing sheet. I left without taking it. They asked me to come back. Day 2: I came to get pricing sheet. Salesman#1 came and started negotiating. I told that i will come back. He sent salesman#2 (Kush Patel). He was so aggressive and intimidating and boasted about being Patel and not letting customers without purchase. When I told that I will not do the deal, he told to wait and left. To my utter surprise, he was with other customer keeping us wait for another. This was my worst experience and have never seen such a bad and unprofessional saleman. Kush Patel was the reason I didn’t buy car from this dealership. Anyone from dealership, please take this review seriously and save your business.

2.0

Day 1: I went for test ride of Hyundai Venue and left as

Day 1: I went for test ride of Hyundai Venue and left as I needed to pick my daughter. They made me wait for 15 mins so that they can give me pricing sheet. I left without taking it. They asked me to come back. Day 2: I came to get pricing sheet. Salesman#1 came and started negotiating. I told that i will come back. He sent salesman#2 (Kush Patel). He was so aggressive and intimidating and boasted about being Patel and not letting customers without purchase. When I told that I will not do the deal, he told to wait and left. To my utter surprise, he was with other customer keeping us wait for another. This was my worst experience and have never seen such a bad and unprofessional saleman. Kush Patel was the reason I didn’t buy car from this dealership. Anyone from dealership, please take this review seriously and save your business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

I brought my Kona in the the 15,000 mile check up.

I brought my Kona in the the 15,000 mile check up. Andre was very courteous and explained the maintenance that could be done on my vehicle. I choose the oil change and alignment. He told me the length of time it would take..and escorted me to the customer waiting area. My vehicle was done in the time frame that Andre told me plus he came to the waiting area to give me updates on my Kona. After payment he walked me to the car and even backed it around for me to make it easier for me to be on my way! Thank you Andre!!

5.0

I brought my Kona in the the 15,000 mile check up.

I brought my Kona in the the 15,000 mile check up. Andre was very courteous and explained the maintenance that could be done on my vehicle. I choose the oil change and alignment. He told me the length of time it would take..and escorted me to the customer waiting area. My vehicle was done in the time frame that Andre told me plus he came to the waiting area to give me updates on my Kona. After payment he walked me to the car and even backed it around for me to make it easier for me to be on my way! Thank you Andre!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

I know a lot about cars and dealerships.

I know a lot about cars and dealerships. I went to Rick Case instead of my usual dealership because of an odd set of circumstances. They were the worst in the service department I have ever been to. My other main dealership is great. They over charged me and lied about the service done and pricing. When I contacted the manager they continued to lie. What they said didn't even make logical sense. Please do not go to any of the Rick Case departments! Please!

1.0

I know a lot about cars and dealerships.

I know a lot about cars and dealerships. I went to Rick Case instead of my usual dealership because of an odd set of circumstances. They were the worst in the service department I have ever been to. My other main dealership is great. They over charged me and lied about the service done and pricing. When I contacted the manager they continued to lie. What they said didn't even make logical sense. Please do not go to any of the Rick Case departments! Please!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

I'm very disappointed in this place and that's putting it

I'm very disappointed in this place and that's putting it lightly. My boyfriend was in the market for a Chrysler Pacifica. We found the perfect one at Rick Case so we reached out to Trent M from Rick Case Mazda since I had recently purchased a vehicle from him at this location. He informed me that the vehicle was at their sister location, Rick Case Hyundai, but he would still be able to help us with this transaction. When we got there, Trent brought out the van, we took it for a test drive and my boyfriend decided to go ahead and purchase the vehicle. We informed Trent that he wanted to trade in his vehicle and we had already secured the financing with Navy Federal. He said ok, we would get the vehicle appraised and we would go from there. This is where things went left. We got the vehicle appraised, agreed on the amount and were going to begin the paperwork. Trent comes over and asked if it would be ok if they can try and be the interest rate that we had with Navy federal, which I know is the norm. So my boyfriend agreed to give it a try. When Trent came back, he tells us that the manager Steve Fricks said that they couldn't beat the interest rate but if we wanted to go ahead and use the check from Navy federal, we wouldn't be able to take the car that day, we'd have to wait 5-7 days for the check to clear, or if we wanted, we can use their financing at a higher interest rate. We said that didn't make sense, b/c I had just purchased a vehicle at their sister company and handed them a check and didn't have to wait. So Steve Fricks comes over and tells us, that this is their policy b/c they have had a couple of their cars "stolen" by Navy federal customers b/c the customers called Navy Federal and had the checks cancelled. I told him, that had nothing to do with us. He said, you all can go back to Navy Federal and ask them to give you a cashier's check and then we can give you the car the same day. He said that another customer did the same thing a week ago. So my boyfriend said he'd give it a try. i My boyfriend went to Navy federal and tried to get the cashier's check, they told them they can't change a car loan into a cashier's check. So he decided he would just wait for the car the 5-7 days for the check to clear. I texted Trent back and told him this he said ok, and asked if I would contact Steve to let him know my decision. I called Steve and told him we still wanted the van but Navy federal would not give us a cashier's check like he said but we would wait the 5-7 days. Steve Fricks told me that we could do that BUT, if someone else came in to buy the vehicle even after we gave him the check and did the paperwork, he would still sell the vehicle b/c it's technically "on hold" and not purchased. I said excuse me??!!! So you're telling me that even though Rick Case has the check and everything, you would still sell the vehicle. He said, yes, this is just how it is b/c the check hasn't cleared. I said, I've never heard of that in my life. He said, "hey, I don't make the rules, it's just that we got burned by a couple of Navy Federal customers and we decided to change how things are done." He was so snarky and matter of fact that I couldn't believe it. After a few more exchanges we decided not to do business with them. I've purchased several cars in the past and have never dealt with any dealership like this! You would really sell a vehicle even after taking payment for it????!!! I will never go back to this dealership as long as they have people like Steve Frick working there. On the other hand Trent M. is awesome and tried his best to help out and I would definitely recommend seeing him if you are ever in the market for a vehicle.

1.0

I'm very disappointed in this place and that's putting it

I'm very disappointed in this place and that's putting it lightly. My boyfriend was in the market for a Chrysler Pacifica. We found the perfect one at Rick Case so we reached out to Trent M from Rick Case Mazda since I had recently purchased a vehicle from him at this location. He informed me that the vehicle was at their sister location, Rick Case Hyundai, but he would still be able to help us with this transaction. When we got there, Trent brought out the van, we took it for a test drive and my boyfriend decided to go ahead and purchase the vehicle. We informed Trent that he wanted to trade in his vehicle and we had already secured the financing with Navy Federal. He said ok, we would get the vehicle appraised and we would go from there. This is where things went left. We got the vehicle appraised, agreed on the amount and were going to begin the paperwork. Trent comes over and asked if it would be ok if they can try and be the interest rate that we had with Navy federal, which I know is the norm. So my boyfriend agreed to give it a try. When Trent came back, he tells us that the manager Steve Fricks said that they couldn't beat the interest rate but if we wanted to go ahead and use the check from Navy federal, we wouldn't be able to take the car that day, we'd have to wait 5-7 days for the check to clear, or if we wanted, we can use their financing at a higher interest rate. We said that didn't make sense, b/c I had just purchased a vehicle at their sister company and handed them a check and didn't have to wait. So Steve Fricks comes over and tells us, that this is their policy b/c they have had a couple of their cars "stolen" by Navy federal customers b/c the customers called Navy Federal and had the checks cancelled. I told him, that had nothing to do with us. He said, you all can go back to Navy Federal and ask them to give you a cashier's check and then we can give you the car the same day. He said that another customer did the same thing a week ago. So my boyfriend said he'd give it a try. i My boyfriend went to Navy federal and tried to get the cashier's check, they told them they can't change a car loan into a cashier's check. So he decided he would just wait for the car the 5-7 days for the check to clear. I texted Trent back and told him this he said ok, and asked if I would contact Steve to let him know my decision. I called Steve and told him we still wanted the van but Navy federal would not give us a cashier's check like he said but we would wait the 5-7 days. Steve Fricks told me that we could do that BUT, if someone else came in to buy the vehicle even after we gave him the check and did the paperwork, he would still sell the vehicle b/c it's technically "on hold" and not purchased. I said excuse me??!!! So you're telling me that even though Rick Case has the check and everything, you would still sell the vehicle. He said, yes, this is just how it is b/c the check hasn't cleared. I said, I've never heard of that in my life. He said, "hey, I don't make the rules, it's just that we got burned by a couple of Navy Federal customers and we decided to change how things are done." He was so snarky and matter of fact that I couldn't believe it. After a few more exchanges we decided not to do business with them. I've purchased several cars in the past and have never dealt with any dealership like this! You would really sell a vehicle even after taking payment for it????!!! I will never go back to this dealership as long as they have people like Steve Frick working there. On the other hand Trent M. is awesome and tried his best to help out and I would definitely recommend seeing him if you are ever in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Why am I being charged $440 for a diagnostic test just to

Why am I being charged $440 for a diagnostic test just to find a fault

1.0

Why am I being charged $440 for a diagnostic test just to

Why am I being charged $440 for a diagnostic test just to find a fault

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

My sales rep Rupert Solomon was great and he took the

My sales rep Rupert Solomon was great and he took the time with going over everything about my car. I appreciate him very much. He treated me like a person and not a number. Keep up the great work.

5.0

My sales rep Rupert Solomon was great and he took the

My sales rep Rupert Solomon was great and he took the time with going over everything about my car. I appreciate him very much. He treated me like a person and not a number. Keep up the great work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Stop using this dealership.

Stop using this dealership. Really, just stop. My visit to Rick Case Hyundai in Duluth started positively, with the sales staff, particularly Vern, being friendly and helpful during the initial stages of the car buying process. However, the experience took a negative turn during the post-negotiation phase. After agreeing on a price, I was asked to sign an arbitration agreement, which was presented as a standard practice across all dealerships and had been used for years. This raised my concerns, and upon further investigation, I found that this is not a universally adopted standard, which made me question the transparency of their sales practices. Additionally, the finance department's approach to selling extended warranties was overly aggressive. Despite my clear refusal of the extended warranties on four separate occasions, the representative persisted, hindering the progress of finalizing the sale. This level of pressure left me with no option but to walk away from the deal. Based on these experiences, I cannot recommend Rick Case Hyundai. While the initial interaction with the sales staff was positive, the subsequent lack of transparency and undue pressure in the finance department overshadowed the initial goodwill. Potential customers should be wary of these practices.

1.0

Stop using this dealership.

Stop using this dealership. Really, just stop. My visit to Rick Case Hyundai in Duluth started positively, with the sales staff, particularly Vern, being friendly and helpful during the initial stages of the car buying process. However, the experience took a negative turn during the post-negotiation phase. After agreeing on a price, I was asked to sign an arbitration agreement, which was presented as a standard practice across all dealerships and had been used for years. This raised my concerns, and upon further investigation, I found that this is not a universally adopted standard, which made me question the transparency of their sales practices. Additionally, the finance department's approach to selling extended warranties was overly aggressive. Despite my clear refusal of the extended warranties on four separate occasions, the representative persisted, hindering the progress of finalizing the sale. This level of pressure left me with no option but to walk away from the deal. Based on these experiences, I cannot recommend Rick Case Hyundai. While the initial interaction with the sales staff was positive, the subsequent lack of transparency and undue pressure in the finance department overshadowed the initial goodwill. Potential customers should be wary of these practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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