Rick Case Hyundai of Duluth

Not a high integrity company. The sales manager will add on a Doc fee to the advertised price and this is illegal. GA law states that it is considered to be an unfair or deceptive practice. They are not allowed to add more than tax, tag and title (non-govetrment fees are not allowed. This was brought to their attention and they decided to temporarily raise the online price...again illegal and against their own policies stated on their website. It was best to just wallk away. The deceptively low price is back on the website.

I was VERY displeased with the non-transparency about the 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were assured that we were eligible. If only they were honest and upfront and trustworthy. That would have made 100% difference. The reputation of car dealers unfortunately proved true this time. Honesty is always the best policy if you want to win our trust in you.

Great customer service.. and the time waiting for the car repair was quick that what he said

Busy, however very attentive & professional! Work is always top notch! Thank you to all & would highly recommend

I received great customer service on Saturday. They always provide exceptional service. I was only there for about 2 hours.

Was looking for a good used car at a great price.. Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and thought I would take a look. This isn't hyperbole - this was the best car buying experience I have ever had. Their used cars go through intensive inspection, repair and replace, then are offered for sale - with a 10 year 100k powertrain warranty! That blew me away. Kush Patel was a wonderful salesman, so friendly and had the patience of a Saint. Never pushy at all. I so appreciated his honestly and his understanding with staying in my budget, he just went over the top to find us the right car. Thank you Kush. Jhon Louis took care of our financing, and was simply wonderful. Funny, friendly, honest, and took so much time to go through all of our options and get us out the door. I have never ended a car buying experience with a hug, but I don't think I want to buy another car again without it, lol. Thank you, Jhon. We also enjoyed the occasional Metallica and Craig Morgan sing along from the sales manager at the front, who halted his performance to congratulate us on our purchase, 🤣. You guys were all wonderful! I don't think I will ever buy another car anywhere else, and I will definitely be recommending you guys if anyone I know is looking to buy. Thank you so much!

Day 1: I went for test ride of Hyundai Venue and left as I needed to pick my daughter. They made me wait for 15 mins so that they can give me pricing sheet. I left without taking it. They asked me to come back. Day 2: I came to get pricing sheet. Salesman#1 came and started negotiating. I told that i will come back. He sent salesman#2 (Kush Patel). He was so aggressive and intimidating and boasted about being Patel and not letting customers without purchase. When I told that I will not do the deal, he told to wait and left. To my utter surprise, he was with other customer keeping us wait for another. This was my worst experience and have never seen such a bad and unprofessional saleman. Kush Patel was the reason I didn’t buy car from this dealership. Anyone from dealership, please take this review seriously and save your business.

I brought my Kona in the the 15,000 mile check up. Andre was very courteous and explained the maintenance that could be done on my vehicle. I choose the oil change and alignment. He told me the length of time it would take..and escorted me to the customer waiting area. My vehicle was done in the time frame that Andre told me plus he came to the waiting area to give me updates on my Kona. After payment he walked me to the car and even backed it around for me to make it easier for me to be on my way! Thank you Andre!!

I know a lot about cars and dealerships. I went to Rick Case instead of my usual dealership because of an odd set of circumstances. They were the worst in the service department I have ever been to. My other main dealership is great. They over charged me and lied about the service done and pricing. When I contacted the manager they continued to lie. What they said didn't even make logical sense. Please do not go to any of the Rick Case departments! Please!

I'm very disappointed in this place and that's putting it lightly. My boyfriend was in the market for a Chrysler Pacifica. We found the perfect one at Rick Case so we reached out to Trent M from Rick Case Mazda since I had recently purchased a vehicle from him at this location. He informed me that the vehicle was at their sister location, Rick Case Hyundai, but he would still be able to help us with this transaction. When we got there, Trent brought out the van, we took it for a test drive and my boyfriend decided to go ahead and purchase the vehicle. We informed Trent that he wanted to trade in his vehicle and we had already secured the financing with Navy Federal. He said ok, we would get the vehicle appraised and we would go from there. This is where things went left. We got the vehicle appraised, agreed on the amount and were going to begin the paperwork. Trent comes over and asked if it would be ok if they can try and be the interest rate that we had with Navy federal, which I know is the norm. So my boyfriend agreed to give it a try. When Trent came back, he tells us that the manager Steve Fricks said that they couldn't beat the interest rate but if we wanted to go ahead and use the check from Navy federal, we wouldn't be able to take the car that day, we'd have to wait 5-7 days for the check to clear, or if we wanted, we can use their financing at a higher interest rate. We said that didn't make sense, b/c I had just purchased a vehicle at their sister company and handed them a check and didn't have to wait. So Steve Fricks comes over and tells us, that this is their policy b/c they have had a couple of their cars "stolen" by Navy federal customers b/c the customers called Navy Federal and had the checks cancelled. I told him, that had nothing to do with us. He said, you all can go back to Navy Federal and ask them to give you a cashier's check and then we can give you the car the same day. He said that another customer did the same thing a week ago. So my boyfriend said he'd give it a try. i My boyfriend went to Navy federal and tried to get the cashier's check, they told them they can't change a car loan into a cashier's check. So he decided he would just wait for the car the 5-7 days for the check to clear. I texted Trent back and told him this he said ok, and asked if I would contact Steve to let him know my decision. I called Steve and told him we still wanted the van but Navy federal would not give us a cashier's check like he said but we would wait the 5-7 days. Steve Fricks told me that we could do that BUT, if someone else came in to buy the vehicle even after we gave him the check and did the paperwork, he would still sell the vehicle b/c it's technically "on hold" and not purchased. I said excuse me??!!! So you're telling me that even though Rick Case has the check and everything, you would still sell the vehicle. He said, yes, this is just how it is b/c the check hasn't cleared. I said, I've never heard of that in my life. He said, "hey, I don't make the rules, it's just that we got burned by a couple of Navy Federal customers and we decided to change how things are done." He was so snarky and matter of fact that I couldn't believe it. After a few more exchanges we decided not to do business with them. I've purchased several cars in the past and have never dealt with any dealership like this! You would really sell a vehicle even after taking payment for it????!!! I will never go back to this dealership as long as they have people like Steve Frick working there. On the other hand Trent M. is awesome and tried his best to help out and I would definitely recommend seeing him if you are ever in the market for a vehicle.