Rick Case Hyundai of Duluth

i won't every do business with Rick Case again! It's been since February 23, 2025, since I canceled the policy! It's been 5 weeks according to the finance manager Maeco Williams saying my refund check was mailed! I didn't receive it! I contacted the general manager, Mark Johnson, after the fifth week, he assured me that it was mailed. Today is the 3rd week according to him and I still have not received my check! The company is located in Duluth, GA, I live in Stone Mountain, GA! 20 min away! The sad part is I can't believe a company this big would toy with someone for this little amount of money! They won't honor their end of the deal! I have admitted fault, changing numbers on the contract, giving false numbers to the protection service company and they still won't pay me my refund!

They keep telling me my refund is in the mail, and it's been since February 23, 2025, and I still have NOT received my refund! They just keep lying!

BEWARE of Rick Case Hyundai in Duluth! 3180 Satellite Blvd, Duluth Ga. They are uncaring full of lies, dishonest, deceitful will take advantage of senior citizens and PEOPLE OF COLOR, Beware ( especially ) of salesman Caleb Jackson who cannot be trusted AT ALL!! I bought a brand new 2026 GV70 with no instructions as how to operate. After purchasing car he would not return any call nor text. Inside had smudges on console that should have cleaned up, THE whole experience was frustrating and so very disappointing. Being a caregiver for my sick husband and daughter who has breast cancer truly added tremendous stress to my already dire situation!! I do.not recommend this dealership at all. Go elsewhere to spend your money where there is HONESTY and APPRECIATION FOR YOUR BUSINESS!! Sincerely. Lisa Sears.

Best deal with incredible service. Going back every time and I got the 200,000-mile warranty!!

Steve Frick had no business dealing with customers.. He raised his voice and proceeded to gas light me after he offered me a sale price and I accepted it. He makes used car salesman look good he is that cold and callous.

A Criminal Enterprise: The service department at Rick Case Hyundai, in Duluth is currently running some sort of racketeering operation! Three months ago my passenger front door was no longer able to open from the outside. Opening it from the inside works fine. I finally decided to get this taken care of and did an internet search to make sure it wasn't a simple issue I could resolve myself. Within several minutes realized that this problem is common with Hyundai Elantra owners of cars from 2017 - 2021. Definitely a manufacturing issue but no public recalls on the issue. There a quick one time temporary fix but once the door is locked the problem comes back so owners have to take the cars in to have the door lock actuators replaced. I'm a single man, in my 50's whos children are grown and out on their own. I barely have passengers in my car unless it's the grandkids who sit in car seats in the back. So there's no way my door lock actuator should be worn out due to normal use. I've never had to get one replaced with any car I've owned previously. I scheduled a service with Rick Case, in Duluth, to have this resolved. They call me about 4-5 hours later to say we have to replace the door lock actuator and parts and labor will cost $589.59!!!!! GTFOH! I said absolutely NOT. I'll be there to pick it up don't fix anything. I'm not going to pay you to resolve what clearly is a manufacturing issue. I finally arrived to pick up my car and these xxx!ng criminals hit me with a $243.32 DIAGNOSTIC fee! Are you kidding me?!?!?!? How much diagnosing did you have to do to determine the door lock actuator has to be replaced. It took my several minutes doing an internet search. So on top of the diagnostic fee they charged me I can now bring it back anytime to pay $589.59 to fix the door lock actuator. A total of $832.91 to have them fix an issue with their manufacturing with their 2017-2021 Elantras. Now here's the kicker. I called my local independent mechanic and had him give me a quote to get that door lock actuator replaced and the total including parts/labor....$345!!!!!!!!!!!!! Needless to say the criminal enterprise at Rick Case Hyundai, in Duluth, will never see me again. I will also report this to the BBB. I'm curious about manufacturers over charging customers to fix known manufacturing issues on their automobiles. RIDICULOUS!!!!!!!!!!!!!!

Not a high integrity company. The sales manager will add on a Doc fee to the advertised price and this is illegal. GA law states that it is considered to be an unfair or deceptive practice. They are not allowed to add more than tax, tag and title (non-govetrment fees are not allowed. This was brought to their attention and they decided to temporarily raise the online price...again illegal and against their own policies stated on their website. It was best to just wallk away. The deceptively low price is back on the website.

I was VERY displeased with the non-transparency about the 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were assured that we were eligible. If only they were honest and upfront and trustworthy. That would have made 100% difference. The reputation of car dealers unfortunately proved true this time. Honesty is always the best policy if you want to win our trust in you.

Great customer service.. and the time waiting for the car repair was quick that what he said

Busy, however very attentive & professional! Work is always top notch! Thank you to all & would highly recommend