Roger Beasley Mazda South

Matt, my service advisor, is always super friendly, thorough, knowledgeable, and helpful. I've had him as an advisor since 2014 for my CX9 and my 2023 CX5. His mechanics are the best. Matt keeps my car in tip top shape on maintenance 🥰 in Fact, neither car has had any major mechanical problems! As well, I always find the people, including sales agents, very nice and not pushy. When, I'm ready, i'd buy another CX5. Fun Car!

Extremely disappointing experience with my 2025 Mazda CX-90 and Mazda Customer Experience I purchased my 2025 Mazda CX-90 new from Roger Beasley Mazda South in December 2024. Unfortunately, what should have been an exciting experience with a new vehicle has turned into months of repeated concerns, service visits, and frustration. Problems started very early in the ownership of the vehicle. They have included brake noise, warning messages, starting/battery concerns, electrical and infotainment issues, and most recently a very strong gasoline/fuel odor. In August 2026, I received a Critical Vehicle Malfunction Alert stating that there was a charging system malfunction and warning that continuing to use the vehicle could result in a breakdown. I also received a warning instructing me to pull the vehicle over to a safe location. Shortly afterward, I began experiencing a strong gasoline odor. The vehicle was taken back to Mazda South, where the current repair involves the EVAP/fuel system and a 12V battery concern. I was informed that a required part had to come from Japan, leaving my vehicle at the dealership for an extended period while I drive a loaner. This is not a situation that Mazda first learned about recently. I opened a case with Mazda Customer Experience in March 2025 and have continued documenting my concerns with Mazda since then. What has been particularly frustrating is the communication. I have repeatedly asked specific questions in writing regarding the repairs, warranty coverage, documentation, testing, and what happens if these same problems return later. In several instances, I have had to ask the same questions more than once before receiving even a partial response. Mazda has largely referred the detailed questions back to the dealership. I also requested that Mazda consider a manufacturer repurchase or replacement because of the history of the vehicle and my loss of confidence in its reliability. Mazda declined that request and has chosen to continue with repairs. The situation has now reached the point where I have filed a formal Texas Lemon Law complaint with the Texas Department of Motor Vehicles (TxDMV). I have owned Mazda vehicles for many years, which makes this experience particularly disappointing. I am not asking for special treatment. I am asking for accountability, clear communication, complete written documentation, and a reasonable resolution for a vehicle that began experiencing problems shortly after it was purchased new. At this point, my vehicle remains with the dealership while parts and repairs are pending. Based on my experience, I strongly recommend that anyone considering a Mazda CX-90 carefully research the vehicle’s reliability history, warranty coverage, and service support before making a purchase. I wish I had understood how difficult this process could become before buying mine. I will update this review as the process continues and after I see how Mazda and the dealership ultimately resolve the situation.

First time to use their Service Department and had a great overall experience. The service manager and tech that I interacted with were very professional and thorough.

Just bought a new cx-30 from Mazda South and couldn’t be more pleased with the buying experience. Never fun getting my credit checked to determine what I can afford but they made it a smooth and painless process. Definitely would recommend this dealership

Exceptional customer service. Tim and Jeff were especially helpful. Highly recommend to friends and neighbors.

Without a doubt, the best automobile experience I’ve had in Texas hands-down I’ve never had a problem with the three cars I have gotten through Roger Beasley, with exception of a flat tire. Their service department is tops, bar none. I can’t imagine ever switching to another car dealership. This one is the best.

My service advisor Alanna Fisher is professional and very attentive advisor. I highly recommend her customer care and will be back for service.

Great service. Very thorough. Would deffinetly recommend for service on vehicle. I will be returning for future service.

I recently leased a CX-5 through Roger Beasley Mazda South. The sales process was as expected and the staff is willing to work with you. The financial process always takes time because everyone needs to be clear on the numbers. The sales person Daniel Vasquez was outstanding. Very helpful. Not pushy. Even after the sale he was available for a couple of items later that week. The family has leased 3 vehicles through this dealership. Service is outstanding. I look forward to a continued partnership with Roger Beasley Mazda South.

Me atendieron muy bien son muy amables respetosos y con la sonrisa siempre ,no tengo ninguna mala reacción Asia los departamento , fueron buen servisuales