Roger Beasley Mazda South

I purchased a 2018 Mazda 6 Signature, certified pre-owned, off the showroom floor at Roger Beasley Mazda South dealership after two days of negotiation with salesman Franklin S. and manager Juan Bernal. The vehicle was presented as having passed a 150-point inspection, with a clean Carfax and only one previous owner. A few days after the purchase, I noticed several issues with the car. The service department was cooperative, ordering and installing replacement parts at no cost. However, the vehicle continued to pull to one side. Concerned, I took it to an independent mechanic for an alignment at my own expense. The mechanic discovered that the front left (passenger-side) quarter panel and both passenger doors had been repainted, with paint overspray ("fish eyes") on the right rear quarter panel. These findings suggested undisclosed prior damage, contradicting the car's certified pre-owned status. Frustrated, I contacted Juan Bernal and Franklin S. to address the issue. They asked me to bring the vehicle back, assuring me they would resolve the problem. At the dealership, their initial solution was to offer me a 2021 BMW 330i, which cost $15,000 more than my Mazda 6 and lacked comparable features. I declined this offer as unreasonable. After further discussion, they proposed a 2025 Mazda 3 Signature but required an additional $8,000 down payment. Having already paid $8,000 for the Mazda 6 just two weeks earlier, I found this demand unacceptable, especially since the dealership was responsible for selling a vehicle with undisclosed issues. I escalated the matter to the general manager of the dealership, but received no response or resolution. The dealership's overall response was highly unprofessional. They repeatedly emphasized their "2024 President's Club" status and denied knowingly selling a damaged vehicle, despite the 150-point inspection's purpose to identify such issues. This experience was deceptive and frustrating, and I remain stuck with a previously damaged vehicle. I strongly recommend avoiding Roger Beasley dealerships to spare others the hassle and disappointment I've endured.

BUYER BEWARE: We bought a used car from Roger Beasley South, and within a day, the clutch failed, making the car undriveable and leaving us stranded. We had to pay out of pocket to get it towed back to the dealer, where it sat for five days without a single update. When they finally looked at it, they informed us--only after the fact--that they had replaced the clutch just before the sale. Then they had the nerve to blame us for the failure, despite our decades of experience driving manual cars, despite driving it only 25 miles home, and despite an independent mechanic (whom we hired later) finding hot spots and burrs on the flywheel, likely from improper machining. This issue should have been addressed before the sale, but instead, Roger Beasley chose to use or reuse a poorly machined flywheel, causing the new clutch to wear out almost immediately. To make matters worse, they quoted us an outrageous $4,800 for the repair and refused to buy the car back. They finally offered to cover half the cost ($2,400), but by that point, we were so fed up with their lack of honesty, delayed responses, and the fact that they ordered the wrong parts, that we moved the car to a trusted shop and paid the full repair cost ourselves--just to avoid dealing with them any longer. Roger Beasley's complete lack of transparency, accountability, and apparent disregard for customer trust has cost us time, money, and peace of mind. If you value honesty and reliable service, do yourself a favor and avoid Roger Beasley South at all costs. This experience has been a costly mistake, and we wouldn't want anyone else to go through what we did.

I recently bought a used vehicle from Mazda South and was extremely satisfied with the purchase and service I received. My salesman was Bailey Striplin and he was OUTSTANDING! Bailey was very attentive to and extremely helpful regarding all of my questions and kept me informed about everything regarding my purchase. If you want outstanding service ...insist on salesperson Bailey Striplin, you won't be disappointed. I also want to give a shout out to Michael Escalante who processed all of the paperwork for this purchase. Great guy. Very helpful and knowledgeable. And last, but not at all least, I want to thank the Management at Roger Beasley Mazda South who were very accommodating by agreeing to fix, at no cost to me, two significant repair concerns I had regarding the vehicle I purchased. Great Company!

We went to Roger Beasley South to look at a particular car we had seen elsewhere at a not great price. From the get go, everyone was welcoming and accommodating. We did not feel pressured or condescended to as we had at other dealerships. Our salesman, William Herrera, was wonderful to work with, I really felt like he cared and he helped us get the car I wanted at the deal I needed. Overall experience was fantastic!

I bought a car from Mazda South and I was pleasantly surprised by how friendly and helpful everyone was, as well as how smooth of a process it was. Haider and Vladimir took care of me and I would recommend their services to anyone looking to get a car.

I bought a car from Amin Daphne at Roger Beasley South Austin in March 2023. On my test drive I noticed that the radio wasn’t working properly. Amin wasn’t going to tell me this when he sold me the car, but when I told him that I noticed, he said he would order a new one. He gave me his word that it would be in my car by May 2023 at the latest. I called him in the first week of June and he said it was on the way. I waited another month & called him in July and he said it was still on the way. I called him in August and he said he never placed that order and totally forgot about it. Several months later he would blatantly admit that he was lying to me when he said he ordered it. So he told me in August he was “express ordering” it and I should get it in less than a month. I called back less than a month later, and he told me he would call me back, and then didn’t. So I called later that day, around closing time, and he hung up on me. I called the following day and asked the service person to connect me to anyone but Amin, who could help me resolve this. They patched me through to Amin who said he was working on it and told me not to call him anymore. A week later I called again and again asked the person who answered the phone to patch me through to anyone except Amin, preferably someone above him. They put me on a long hold and patched me through to Amin, who yelled at me and called me impatient. I didn’t call for a while, I think I waited about 3-4 more weeks, before I texted him asking if there were any updates. He said no. I texted him again once a week until November asking for updates. In November, he told me that I could come to Roger Beaseley that Saturday and they would install it for me. I came in Saturday, waited for 3 hours, and when I left I had the same radio, with the exact same problems. It wasn’t until I came up to him and told him that, that he said they ordered another one that should be coming, and if this one has the same issue they would try something else. He was very condescending again, and told me I had to be patient. So I waited another month before texting him “any updates on my car stereo?” He told me he had to talk to his manager (which I have been trying to do personally for months.) I waited another 3 weeks, and texted him asking if he had been able to get in touch with his manager and he stopped contacting me. I don’t know what else to do. Reaching out to Amin DAPHNE directly will not help, because he is extremely rude, condescending and unhelpful. He has admitted to being a liar and he still talks down to me and tells me to be patient after waiting a year for his promise he never intended to keep. Very disappointing. Terrible service.

Excellent service and short wait time for service to be completed! Very friendly staff. Very happy with Mazda and the service after purchase.

Every time I go they always take care of me and very quickly. They are friendly and very welcoming. I truly appreciate the happy and positive welcome

I am for ever grateful with the the South mazda team for making this buying car experience so smooth and easy. great work! Keep going!

Everyone was patient and courteous, they honored prices that we discussed and the quote they texted me. They answered all my questions concerning features, warrenty options, and financing and were more than happy to run numbers for me over and over.