INFINITI of Gwinnett

I had an outstanding experience purchasing my vehicle from Infiniti of Gwinnett. My Internet sales person was EXTREMELY helpful in providing great det...ail about the vehicle as while as answering any of my questions. Because I was only able to view the vehicle by the pictures posted on cars.com.

Writing a bad review or calling a millions times seems to be the only way to get results with this dealership. My very first impression of this dealer...ship was horrible because we actually had to find a sales person. No one greeted us and everyone seemed too busy to acknowledge we were there looking for a new car. We had to go to the receptionist and wait about 30 minutes after being on the property for about an hour before we got help. We did purchase a QX80 infinity that day and as a disabled veteran, I advised that I had my paperwork related to the sales tax for tag purposes. There was an issue with getting the tag and taxes resolved and the finance person Sam seemed not to care at all. After many calls we finally got everything resolved. Since buying the SUV, we have noticed our vehicle's 2 wireless head sets and remote control that we were told came with the vehicle are not there (these are for the tv's in the back head rest). We never received them. No one is returning our calls to get us the equipment. I have call, my husband has called and we keep getting I'll call you back from our sales person Jason. One person even told us to go buy them on e-bay. The maintenance shop advised us to contact our sales person and he could get these items for us and we have only had the SUV for about 35 days. It really seems as though after the sale is made, the employees in sales and finance could care less about their relationship with the customers. I am so praying the maintenance department is much better. I must admit, I did get the follow up calls/e-mails checking to make sure things were o.k .and at the time of the calls they were. However, when you discover a problem and call to get them addressed, the problems seem to fall on death ears. I even left a message on a manager's voice mail and never received a call back. I would never recommend this dealership because they seem not to care from start to finish. I was very excited to own an infinity but my problems with the dealership has taken away some of the enjoyment of having our new vehicle. I am hoping someone at the dealership will read this and get us the missing items that we were told would be there. I am hoping going forward this dealership can prove me wrong through the service of our SUV and getting us what we are paying for (our missing equipment)

The overall experience was excellent. Clara was detailed and thoughtful in her presentation. She listened to my circumstances and what I was looking... for. Gorin explained the documents thoroughly.