Skip to main content

Speck Hyundai of Tri-Cities

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (239 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (239 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Speck Hyundai of Tri-Cities from DealerRater.

Want to share your experience with this dealership?

Write a review

I want to give Speck a heads up on there great service

I want to give Speck a heads up on there great service department. This is my fourth Hyundai and I have never been disappointed in there service. Always attentive, friendly, and keeping me informed. This is my third dealership visit this month and let me tell you I was surprised at how the other dealership mistreated me. I had a appointment at one upon arriving I waited 35 minutes just to get to talk to someone and they informed me it would be another 45 minute wait just to see if I can get in for and oil change. I left. Then I went to another one for an oil change and the car had a factory recall and said the parts where on order. As I was driving home the part they were ordering flew off from the car so I returned to the dealership and they informed me it would be at least three months. Meanwhile, my granddaughter is driving an unsafe vehicle. So thank you Hyundai for being so accommodating, friendly and service oriented.

I want to give Speck a heads up on there great service

I want to give Speck a heads up on there great service department. This is my fourth Hyundai and I have never been disappointed in there service. Always attentive, friendly, and keeping me informed. This is my third dealership visit this month and let me tell you I was surprised at how the other dealership mistreated me. I had a appointment at one upon arriving I waited 35 minutes just to get to talk to someone and they informed me it would be another 45 minute wait just to see if I can get in for and oil change. I left. Then I went to another one for an oil change and the car had a factory recall and said the parts where on order. As I was driving home the part they were ordering flew off from the car so I returned to the dealership and they informed me it would be at least three months. Meanwhile, my granddaughter is driving an unsafe vehicle. So thank you Hyundai for being so accommodating, friendly and service oriented.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

I was told in July of 2023 that my oil pan was seeping.

I was told in July of 2023 that my oil pan was seeping. I paid Speck Hyundai a premium price to replace my oil pan gasket by a so called qualified Hyundai mechanic only to drive 8,100 miles as of September of 2024 and be told it’s seeping again and they refuse to fix it saying the only warranty 12 months or 12,000 miles but it has to fall into both categories I mean after 8,100 mile a oil pan should not seeping again it obviously wasn’t done right if I was you I’d pick a different place to service your car after dealing with speck Hyundai for over 10 years and buying 5 vehicles from them I’ll never trust them to buy another car or service my vehicle again

I was told in July of 2023 that my oil pan was seeping.

I was told in July of 2023 that my oil pan was seeping. I paid Speck Hyundai a premium price to replace my oil pan gasket by a so called qualified Hyundai mechanic only to drive 8,100 miles as of September of 2024 and be told it’s seeping again and they refuse to fix it saying the only warranty 12 months or 12,000 miles but it has to fall into both categories I mean after 8,100 mile a oil pan should not seeping again it obviously wasn’t done right if I was you I’d pick a different place to service your car after dealing with speck Hyundai for over 10 years and buying 5 vehicles from them I’ll never trust them to buy another car or service my vehicle again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Last month I brought my car in for headlight adjustment.

Last month I brought my car in for headlight adjustment. Serviceman worked on it for over an hour. I was charged over $100 for his time, but he wasnt able to adjust them. I'm a 73 year old woman and my son and I had them adjusted in less than 30 minutes. I won't be back even though they've worked on my Sonata since 2006. I won't waste my money another time!!

Last month I brought my car in for headlight adjustment.

Last month I brought my car in for headlight adjustment. Serviceman worked on it for over an hour. I was charged over $100 for his time, but he wasnt able to adjust them. I'm a 73 year old woman and my son and I had them adjusted in less than 30 minutes. I won't be back even though they've worked on my Sonata since 2006. I won't waste my money another time!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

Was looking to purchase a used Sonata.

Was looking to purchase a used Sonata. Reached out to the dealerships to see if we could workout a deal. Michael Landon is very unprofessional and does not know how to work with a customer on a car deal. When he didn't get his way, he hung up on me like a child. If you don't mind working with unprofessional sales person, he is your go to guy! Will not take my business to this dealership.

Was looking to purchase a used Sonata.

Was looking to purchase a used Sonata. Reached out to the dealerships to see if we could workout a deal. Michael Landon is very unprofessional and does not know how to work with a customer on a car deal. When he didn't get his way, he hung up on me like a child. If you don't mind working with unprofessional sales person, he is your go to guy! Will not take my business to this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Poor Customer Service in service department

Had the driver side door handle replaced in February. In the process of them replacing it they broke the tweeter speaker mount in the process. Was told they would get as new one, but as of yet (March 30) they have done anything to get it or replace the speaker assembly. Completely poor customer service. I wouldn’t recommend specks Hyundai to anyone. I wouldn’t even buy a car from them.

Poor Customer Service in service department

Had the driver side door handle replaced in February. In the process of them replacing it they broke the tweeter speaker mount in the process. Was told they would get as new one, but as of yet (March 30) they have done anything to get it or replace the speaker assembly. Completely poor customer service. I wouldn’t recommend specks Hyundai to anyone. I wouldn’t even buy a car from them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Show full review

My sons brand new Sonata sits at the dealership awaiting...

My sons brand new Sonata sits at the dealership awaiting a new transmission. 4two months.

My sons brand new Sonata sits at the dealership awaiting...

My sons brand new Sonata sits at the dealership awaiting a new transmission. 4two months.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Specifically in service no one wear mask properly and...

Specifically in service no one wear mask properly and girl is rude

Specifically in service no one wear mask properly and...

Specifically in service no one wear mask properly and girl is rude

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Show full review

If your not a premiere candidate; they won't even talk to...

If your not a premiere candidate; they won't even talk to you after wasting your time and dropping your credit score. Common courtesy should be enough not leave a customer hanging in the wind, but, obviously they have enough business.

If your not a premiere candidate; they won't even talk to...

If your not a premiere candidate; they won't even talk to you after wasting your time and dropping your credit score. Common courtesy should be enough not leave a customer hanging in the wind, but, obviously they have enough business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Show full review

Brian was very courteous and helpful. Most places try to...

Brian was very courteous and helpful. Most places try to sell you items you may not need like wipers or filters. The honesty was very refreshing.

Brian was very courteous and helpful. Most places try to...

Brian was very courteous and helpful. Most places try to sell you items you may not need like wipers or filters. The honesty was very refreshing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

Brian in service is great to work with. Very easy to...

Brian in service is great to work with. Very easy to work with, friendly and personable. He always gets me in even when it is something small that I need done on my car. Service Dept is great.

Brian in service is great to work with. Very easy to...

Brian in service is great to work with. Very easy to work with, friendly and personable. He always gets me in even when it is something small that I need done on my car. Service Dept is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review
See all 239 reviews