Reviews
When I first started going to Miller Chevrolet.
When I first started going to Miller Chevrolet. I went looking for a home that I could trust to do the right thing. I have been going back ever since, and I do trust them. I encourage you to give them a try both for auto service, and a place that you can buy your next car.
When I first started going to Miller Chevrolet.
When I first started going to Miller Chevrolet. I went looking for a home that I could trust to do the right thing. I have been going back ever since, and I do trust them. I encourage you to give them a try both for auto service, and a place that you can buy your next car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We're thrilled to hear that you've found a trusted home at Miller Chevrolet for both auto service and your vehicle purchases. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. Please come see us again anytime! Sincerely, The Miller Chevrolet Team
INTENTIONAL FRAUD VERY DISHONEST
——-FRAUDULENT SERVICE SCAM——- Miller Chevrolet replaced my upper and lower oil pan gaskets September 2022. June 2023 noticed that the upper oil pan gasket was leaking again. I made a appointment to have the problem token care of but Miller insisted it was a rear main seal. I declined service, brought the truck home and took pictures of the exact bolt the oil was coming from (a upper oil pan bolt). Brought the proof back to Miller and Larry said, “we will take care of it” just to call me back the next day and say “nope it’s the rear main seal”. I asked for a picture and they sent me a doctored picture of a oil leak that was obviously intentionally placed fresh oil. Mind you my oil was due for a change and was black as could be. I immediately took the vehicle to Main Motors Chevrolet do a leak diagnostic test just to find out that it was indeed the upper oil pan gasket that was leaking. Absolutely zero oil was leaking from my rear main seal even though Miller Chevrolet said their mechanic used a scope to detect the leak. Miller Chevrolet should be ashamed of themselves, tried to charge me $2,200 for a job that didn’t need to be done. All because they didn’t want to warranty their oil pan gasket work performed earlier and lose out on money. I have documents and pictures to back up everything I am saying.
INTENTIONAL FRAUD VERY DISHONEST
——-FRAUDULENT SERVICE SCAM——- Miller Chevrolet replaced my upper and lower oil pan gaskets September 2022. June 2023 noticed that the upper oil pan gasket was leaking again. I made a appointment to have the problem token care of but Miller insisted it was a rear main seal. I declined service, brought the truck home and took pictures of the exact bolt the oil was coming from (a upper oil pan bolt). Brought the proof back to Miller and Larry said, “we will take care of it” just to call me back the next day and say “nope it’s the rear main seal”. I asked for a picture and they sent me a doctored picture of a oil leak that was obviously intentionally placed fresh oil. Mind you my oil was due for a change and was black as could be. I immediately took the vehicle to Main Motors Chevrolet do a leak diagnostic test just to find out that it was indeed the upper oil pan gasket that was leaking. Absolutely zero oil was leaking from my rear main seal even though Miller Chevrolet said their mechanic used a scope to detect the leak. Miller Chevrolet should be ashamed of themselves, tried to charge me $2,200 for a job that didn’t need to be done. All because they didn’t want to warranty their oil pan gasket work performed earlier and lose out on money. I have documents and pictures to back up everything I am saying.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nathan, your accusations are simply not true. We most certainly did not and would not send you a doctored image, nor would we ever plant oil to deceive anyone. Mistakes happen and when they do, we own up to them. You have 2 opinions from 2 different shops, yet you chose to believe one over the other. We stand by our diagnosis.
Unacceptable service
Brought in truck for ecm flash and minor recall. Asked for them to look into horrible engine shake. They said they couldn’t find anything. Brought truck to normal mechanic and within 5 minutes he found a notice that was sent out about this specific issue. Find out later my transmission was completely split and without fluid and also bad clutch. Absolutely unacceptable service
Unacceptable service
Brought in truck for ecm flash and minor recall. Asked for them to look into horrible engine shake. They said they couldn’t find anything. Brought truck to normal mechanic and within 5 minutes he found a notice that was sent out about this specific issue. Find out later my transmission was completely split and without fluid and also bad clutch. Absolutely unacceptable service
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback and business. We strive to provide the best service possible each visit. We have reviewed your service history and as we stated on the phone earlier, we were not asked to diagnose any engine shake, we simply performed the recalls requested and reprogrammed an ECM by request. The vehicle was not lifted to perform the services requested. I'm sorry you feel we came up short, but please understand we completed the tasks requested. Thank you again for your feedback.
Air Filter replacement
I needed to replace air filter as reported on summary report. In looking back at my last report from work done I needed one last time also. I wished it was brought to my attention, I would of had it replaced while at Miller. Most service stations will talk to you after service, not Miller.
Air Filter replacement
I needed to replace air filter as reported on summary report. In looking back at my last report from work done I needed one last time also. I wished it was brought to my attention, I would of had it replaced while at Miller. Most service stations will talk to you after service, not Miller.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate you taking the time to write about your experience at our service department, Rick. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Miller Chevrolet Team
Family
Best part of the sale was how they treated our kids from the salesman to Cierra talking with our kids on snocross. She gave our daughter pointers on racing and they must have worked, she placed 2nd in the next race. This means the world to us on how someone can take the time to talk with younger racers and help them. Our salesman was more than helpful, from making sure we where happy with the deal. Our son still talking about the Camaro that he took him to see. Honestly we felt like family threw out the whole experience. Never once felt push into the sale. Thank you to both of you!
Family
Best part of the sale was how they treated our kids from the salesman to Cierra talking with our kids on snocross. She gave our daughter pointers on racing and they must have worked, she placed 2nd in the next race. This means the world to us on how someone can take the time to talk with younger racers and help them. Our salesman was more than helpful, from making sure we where happy with the deal. Our son still talking about the Camaro that he took him to see. Honestly we felt like family threw out the whole experience. Never once felt push into the sale. Thank you to both of you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for recognizing your experience at Miller Chevrolet. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, The Miller Chevrolet Team
Great guys!
Jeremy and the finance guy were great quick and easy we were out of there! Nice looking place to. Great value for what we had to pay.
Great guys!
Jeremy and the finance guy were great quick and easy we were out of there! Nice looking place to. Great value for what we had to pay.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Shaunand thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Miller Chevrolet. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Miller Chevrolet Team
Made a service appt for new tires and alignment.
Made a service appt for new tires and alignment. They didn't have the tires, but never said anything. We were waiting and after 3 hours asked what was going on. Then they said they misplaced the tires. Really? Misplaced where, on someone else's car? At another dealership? Didn't even have the common courtesy to tell us, we had to ask. You lost a long time customer.
Made a service appt for new tires and alignment.
Made a service appt for new tires and alignment. They didn't have the tires, but never said anything. We were waiting and after 3 hours asked what was going on. Then they said they misplaced the tires. Really? Misplaced where, on someone else's car? At another dealership? Didn't even have the common courtesy to tell us, we had to ask. You lost a long time customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Miller Chevrolet Team
our salesman charlie cady was very polite business like
our salesman charlie cady was very polite business like helpful and friendly. he made us feel like valued and respected customers. ryan the finance guy was terrible. he didn;y ask me anything i wanted. he set me up with a credit union i didn't want. he didn't ask me how long of a term i wanted. he wouldn't change anything.
our salesman charlie cady was very polite business like
our salesman charlie cady was very polite business like helpful and friendly. he made us feel like valued and respected customers. ryan the finance guy was terrible. he didn;y ask me anything i wanted. he set me up with a credit union i didn't want. he didn't ask me how long of a term i wanted. he wouldn't change anything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this review! We really appreciate your business. Sincerely, The Miller Chevrolet Team
I wish I could give a negative start rating.
I wish I could give a negative start rating. They are pathetic and obviously don't have a clue. I drove 2 hours to look at a truck last Saturday. I show up and a salesman cannot find it, checks with the internet guy and finds out this truck was sold on Friday. The salesman tells me that the internet guy told him he sent me an email at 3:00 on Friday about this (I had 3-4email exchanges with him prior to my driving there). I have checked all my email folders and there is no email from him telling me it was sold so I wasted 4 hours of driving, about $75 on gas and half a day wasted. On Sunday I got an email from CarFax.com, where I found the truck, telling me it was sold. On Monday I get an email from the internet guy asking me if I have any questions about it. All I can say is get a clue and quit wasting my time.
I wish I could give a negative start rating.
I wish I could give a negative start rating. They are pathetic and obviously don't have a clue. I drove 2 hours to look at a truck last Saturday. I show up and a salesman cannot find it, checks with the internet guy and finds out this truck was sold on Friday. The salesman tells me that the internet guy told him he sent me an email at 3:00 on Friday about this (I had 3-4email exchanges with him prior to my driving there). I have checked all my email folders and there is no email from him telling me it was sold so I wasted 4 hours of driving, about $75 on gas and half a day wasted. On Sunday I got an email from CarFax.com, where I found the truck, telling me it was sold. On Monday I get an email from the internet guy asking me if I have any questions about it. All I can say is get a clue and quit wasting my time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hey Dan – I apologize you felt your time was wasted, that's never our intention. In reference to my Internet team, they did in fact notify you promptly, you even read the email. (after 4 minutes) Maybe you cycled through your email fast or didn’t see it properly but it was sent and it was your preferred method of contact. (Snippet Below) I get being frustrated at the wasted time however this is not the way. 09/02/2022 3:08 PM Email reply to prospect Subject: Re:Did you receive the information I sent? Read 1 trackable time. First after 4 minute. By: Zach Ingram Sorry about that, email was sent out in error. I meant to reach out and let you know the Ram 3500 did end up selling today, just wanted to make sure Zach Ingram Miller Chevrolet 21150 John Milless Dr Rogers, MN 55374 Direct: (763) 515-5131 Text: (76... 12 09/02/2022 3:06 PM Email reply from prospect NeutralCTA Click to reply to email Reply Subject: Re:Did you receive the information I sent? By: Zach Ingram not sure what information you are referringto other than your response to my initial inquiry.Dan SponslerOn Fri, Sep 2, 2022 at 2:37 PM Zach Ingram ZachI@millerchevrolet.com wrote: HelloDan, This is Zachat Miller Chevrolet. Im just following up with ...
Pathetic Dealer
I wish I could give a negative start rating. They are pathetic and obviously don't have a clue. I drove 2 hours to look at a truck last Saturday. I show up and a salesman cannot find it, checks with the internet guy and finds out this truck was sold on Friday. The salesman tells me that the internet guy told him he sent me an email at 3:00 on Friday about this (I had 3-4email exchanges with him prior to my driving there). I have checked all my email folders and there is no email from him telling me it was sold so I wasted 4 hours of driving, about $75 on gas and half a day wasted. On Sunday I got an email from CarFax.com, where I found the truck, telling me it was sold. On Monday I get an email from the internet guy asking me if I have any questions about it. All I can say is get a clue and quit wasting my time.
Pathetic Dealer
I wish I could give a negative start rating. They are pathetic and obviously don't have a clue. I drove 2 hours to look at a truck last Saturday. I show up and a salesman cannot find it, checks with the internet guy and finds out this truck was sold on Friday. The salesman tells me that the internet guy told him he sent me an email at 3:00 on Friday about this (I had 3-4email exchanges with him prior to my driving there). I have checked all my email folders and there is no email from him telling me it was sold so I wasted 4 hours of driving, about $75 on gas and half a day wasted. On Sunday I got an email from CarFax.com, where I found the truck, telling me it was sold. On Monday I get an email from the internet guy asking me if I have any questions about it. All I can say is get a clue and quit wasting my time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dan, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Miller Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Miller Chevrolet Team