Reviews
Write a reviewGreat job as far as I can tell, Debbie ,Brettany ,...
Great job as far as I can tell, Debbie ,Brettany , service team explained how long it would take, put me in rental car ,next day Repairs done right and Delivered on time. Pickup easy. Outstanding service you really wow me. Thanks
Nabil Sekou, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Stafford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I bought my car at Sheehy and paid extra for the "VIP"...
I bought my car at Sheehy and paid extra for the "VIP" service. I made an appointment this week for an oil change and tire rotation. My appointment was at 8:00. I arrived early, there were no other vehicles in the entrance bay and 4 'service managers' at their desks. I waited 8 minutes to see one. I didn't get out of there until 9:46.
2014pv, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you are willing to give us another chance, please reach out to us at (540) 307-2658 to speak to our manager directly.
don't come here for trade in! They offered me even less...
don't come here for trade in! They offered me even less than Carmax - especially they already know abt Carmax's number. I said no, THEN they said "what if we match carmax's offer, will u come in?" Well, why would i take the same offer when I have to drive 30 mins one way to this dealership when Carmax is only 5 mins away from me? So shop around for trade in offers first ! Don't trade here!
Alexnguyen703, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (540) 307-2658 to speak to our manager directly.
Horrible. Atrocious. Unprofessional. There is no way that...
Horrible. Atrocious. Unprofessional. There is no way that after a short 6 month span, that my car shouldn’t be working and get told that they “have no idea” what the issue is. After bringing it to another dealer, they diagnose the problem and now I am out of pocket hundreds of dollars at just the start.
Alexmcdonald92, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to have a better understanding about your experience. Please reach out to us at (540) 307-2658 at your earliest convenience and we will do our best to resolve this with you.
It’s not safe as the employees don’t properly wear their...
It’s not safe as the employees don’t properly wear their masks. Some Didn’t wear them at all at times. The people were super nice but it’s not safe inside. Wonderful nice people. Please be more thoughtful about others.
Beth, we are very sorry to hear this. We take this very seriously and will be sure to address this with our team. Thank you for taking the time to share you feedback with us and please let us know if we can be of any further assistance.
Excellent service! Jerry was personable, organized, and...
Excellent service! Jerry was personable, organized, and made the experience easy. The showroom was clean and open and there were extra COVID-19 safety measures in place. Throughout the whole process, I had great communication from the Sheehy Stafford team.
Rebecca M, thank you so much for sharing your positive feedback about your experience with Jerry. We are so glad that we could provide you with a wonderful experience. We appreciate your business and hope to see you again soon!
Great experience at Stafford Toyota. Just purchased a...
Great experience at Stafford Toyota. Just purchased a 2021 Tacoma that we had special ordered. My sales person Carlos was a professional from start to finish. Can't thank him enough. He and his manager D.J. gave me a great deal to boot. Ask for Carlos, bet you won't be disappointed.
John K, thank you so much for sharing your positive feedback about your experience with Carlos. We are so glad that we could provide you with a wonderful experience. We appreciate your business and hope to see you again soon!
Worst experience ever! With an appointment, a simple oil...
Worst experience ever! With an appointment, a simple oil change takes more than 2.5 hours— why? Why would any one buy or get their car serviced here?
I had an appointment to get my Toyota Camry XLE serviced...
I had an appointment to get my Toyota Camry XLE serviced at Rosner Toyota of Stafford on Tues. 09/08/20. My service representative Pam Vaughan as always was courteous and professional making my visit quick and easy while keeping me updated as I waited.
Ms. J, thank you so much for sharing your positive feedback about your experience with Pamela. We are so glad that we could provide you with a wonderful experience.
Horrible experience.....I was on time for my 3 o clock...
Horrible experience.....I was on time for my 3 o clock appointments that I got 4 reminder emails for.....i have a faulty window and lock button on the door.....after almost 3 hrs, they come and tell me they want to discuss what’s wrong, need part but warrenton is closed....will see about it on Monday....it’s as if I walked in with no appointment and probably could have done better had I not made an appointment and gone in early.....no explanation.....this is totally unacceptable. I’m not impressed at all with the service here.