Sheehy Toyota of Stafford

We recently purchased a 2025 Toyota Sienna. The sale/purchase went smoothly & I had no issues. But the service is another story. I brought my vehicle in for oil change/5k maintenance (covered under their VIP program). I had a 7:30am APPOINTMENT & waited over 2 hours. A tire had a nail & they returned the car to me with a flat tire. I had to wait another 45 mins for them to put a spare on as the tire covered under warranty wouldn't be in stock for 2 days. Made another 7:30am APPOINTMENT to have tire replaced. It was a 3 HOUR WAIT to have the tire put on. I am EXTREMELY DISAPPOINTED in their service. This is an unacceptable wait time for someone who made an appointment. This wasn't a 1x issue.

I took my Toyota highlander for an issue it had. Josh, helped us out and took care of the problem, he was profesional and very helpful. He also Kept us updated through out the process. My husband and i are very happy with the results!

I took my 2010 Toyota Ford Runner to this dealership.. to simply have it looked over because I just purchased it a few days prior to this visit.. they come to me and tell me that for my Virginia state inspection that it’s gonna cost me $1900 .. keep in mind this is the cost to get it through inspection because something is wrong. They tell me I need front brakes and also a sticking caliper and that was the reason why the brake pads or wore down to where they were failing inspection.. also, there was a light marker that was burned out.. so I get the estimate from them.. I was thinking to myself no way.. so I tell my advisor, Josh that’s too much money and then I’m gonna go ahead and just pay for the inspection and be on my way now. I’ll keep in mind. They did an emissions on it that passed… later on talking with him the same day the same hour he tells me that my timing chain cover needs to be replaced. This is Josh telling me this and that would be $5,000 Bucks … i’m not a happy camper at this point while we’re talking.. so I told him just give me a print out after I paid for the inspection of everything that needs to be done so he did that.. so I want to get a second opinion elsewhere, come to find out there was nothing wrong with my timing chain cover. It was totally something else which was A whole lot less costly item that had to be taken care of and I mean by less costly like 3/4 less of a amount of money.. now this is for the timing chain cover, which will not have to pass for a Virginia inspection, but anyways just spelling out this.. as far as the front brakes go, there was absolutely nothing wrong with my front brakes. Once again I have these checked out at the same shop for the second opinion that took care of my time and chain cover inspection… I’m very dissatisfied with his dealership. I cannot believe that somebody would treat a customer like that and lied to them straight to their face and make up all of these items that were wrong with my vehicle and that wasn’t even the case. Something needs to be done about this… This is not acceptable and this is not the way you do business.. I will never return to the service department again, and I would hope that any other customers reading this will do the same!!

I had my Toyota serviced by Mat. He was very professional , did not leave me waiting to check my car and serviced my car in record time , definitely will come again because of the services I received from Mat , Thank you Mat !!!!!

My wife had a problem with her new RAV4 leaking oil after another dealer changed the oil. We live in NC but she works in VA so I called Sheehy to have them take a look at the problem. They got her in that evening after work and replaced a improperly installed oil filter for he free of charge. Their customer service was outstanding. I'm thrilled that there is a Toyota dealer near where she works that I can trust when she is away from home.

It took almost 4 hours for an oil change after apologizing that it would take 2 hours. When I arrived for my appointment, they were so backed up I couldn't even get into the garage. I telephoned and talked to a lady about it and she transferred me to their automatic computer which can't resolve any problems. I told the computer I wanted to talk to an agent and got transferred to someone who also could not help me because she answers phones for lots of dealerships and had no way of contacting the one I was at. I waited along with a room full of people that also waited for hours. The man who got me started wasn't at his station 3 hours after the appointment, nor was he there when I checked out. No one went over the paperwork with me and they skipped checking tires and brakes. Thanks a lot for not caring about my safety!

What’s poor dealership management . I had vehicle there 2 years ago for emergency repair cause I lived out of state , now vehicle broken down with same problem. Parts was installed ( not OE) but aftermarket limit lifetime warranty but they told me it out of warranty. Ok I get it but when I asked cost of another cost of repair they seem don’t want to earn my business. Customer relations and communication of this dealership is horrible. Hopefully upper corporate level will look at this and have some adjustments. Iam kind frustrated because my situation ( my kid studying and live there by himself) and I live out state. I know every parent also have the same feeling as Iam. Now I have to search around and had vehicle at another shop will take care of it .

On Friday, June 14, 2024, I arrived at 1120 am for a 105K (Oil/Filter, Tire Rotation, Wheel Alignment) Service Check and departed at 420 pm. I received no status updates via text or "in person" at the customer lounge from 1130 am to 145 pm. Upon inquiry, I was informed by Mr. Sayes that my car would be ready between 200-and 210 pm. Upon inquiry at 230 pm, I was told by Mr. Sayes the tech was test driving the car -- this was a lie, as upon yet another inquiry at 315 pm, I was told by Mr. Sayes the tech found a non-working bulb and a nail in one tire (this was not on the service report!). At 358 pm, I paid the bill and was told my car was being brought to the front in 5 minutes for my departure. Upon inquiring at 420 pm, I was told by Mr. Sayes that the tech was test driving my car -- another lie; I was finally given my keys at 435 pm. I do not appreciate being lied to on three separate occasions by Mr. Sayes, and I do not know if there was a technician shortage or other issues. What I do know is that the service request for a reserved appt does not take five hours, and I do know that Techs do not test drive cars for 20-30 minutes and then find a non-working bulb and a nail in a tire "after" a test drive. This unprofessional behavior by Mr. Sayes and/or the assigned technician is disturbing, especially as an African American customer who waited just over five hours as non-African American customers who arrived after me and then departed before me. I trust that the personnel will be appropriately disciplined. I attempted to speak with Mr. Mike Wright, General Manager, and Mr. Matt Gaeta, Service Director, on Friday, 6/14 – both had left for the day. I called the dealership on Saturday, 6/15, and was informed that Mr. Wright and Mr. Gaeta were not available, and I used the “meet the staff contact page” to send a message to both Mr. Wright and Mr. Maeta. I also completed the email survey sent to me on June 17, 2024, and I provided the lowest rating and these comments. Today is Tuesday, July 2, 2024, and I have not received a courtesy telephone call or email regarding the unprofessional and potentially discriminatory service. Accordingly, I will never return to this dealership and advise consumers to avoid this dealership, especially if they are seeking professional, equitable, and inclusive service – unfortunately, you will be very disappointed, and there will be no follow-up from the dealership's leadership!

I guess I’ll keep writing bad reviews until I get a phone call. This is a dishonest dealership. I have a credit for $5135. It’s been over a week. It’s a credit card not a debit card. I don’t have it when I got to the finance department ready to walk out the door with my New used car I canceled the deal because the finance person Ashley Jones when it came to the warrantees, I declined she scarfed up an attitude and said oh wow and that was derogatory to me. I can’t get through to anybody I’ve been calling since Sunday, they gave me a bogus number. Doesn’t work now. I’ve called the dealership twice this morning trying to get a hold of a finance person and they are not in yet .

Phenomenal support from this dealership after a number of new and leased cars. Service, professionalism, and just a nice place to do business. More so Sales Consultants such as Yaser Qayyum are not only highly knowledgeable and caring but make the dealership a place where I'll continue to buy and lease cars from. If you need to buy or lease a vehicle see Yaser first. He will not only save you money but make it a nice experience as well.