Skip to main content

Carl Black Chevrolet Buick GMC

3.6
(1,154 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award View 2 awards
2020 state dealer award
2020 consumer dealer award
New (888) 209-5447 (888) 209-5447
Used (855) 871-4128 (855) 871-4128
Service (855) 869-2798 (855) 869-2798

Reviews

3.6
(1,154 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carl Black Chevrolet Buick GMC from DealerRater.

Want to share your experience with this dealership?

Write a review
5.0

Very Pleased!

I had a really great experience during my last visit there. I always come to see Jason Ellis in the Service Department. He's absolutely one of the BEST service advisors there! Always professional, always knowledgeable, always goes the extra mile to ensure customer satisfaction! During my last visit, I had to get my car serviced due to the crankshaft position and harness malfunctioning. Jason explained everything thoroughly on what to expect and how long it would take to get resolved. He kept me updated every step of the way. In the end, I walked away feeling very satisfied with the service I received. Jason is the BEST!

5.0

Very Pleased!

I had a really great experience during my last visit there. I always come to see Jason Ellis in the Service Department. He's absolutely one of the BEST service advisors there! Always professional, always knowledgeable, always goes the extra mile to ensure customer satisfaction! During my last visit, I had to get my car serviced due to the crankshaft position and harness malfunctioning. Jason explained everything thoroughly on what to expect and how long it would take to get resolved. He kept me updated every step of the way. In the end, I walked away feeling very satisfied with the service I received. Jason is the BEST!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Antoinne, thank you for sharing your fantastic experience with us! We're thrilled to hear that Jason Ellis provided you with top-notch service during your visit to our Service Department. It's wonderful to know that he was professional, knowledgeable, and went the extra mile to ensure your satisfaction. We're glad that Jason kept you updated throughout the process and that you walked away feeling very satisfied with the service you received. We'll be sure to pass along your kind words to Jason. If you ever need anything in the future or have any feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again soon!

Show full review
5.0

Carl Black Buick

I bought my car 4 years ago from Carl Black Buick, I always go there for service. I received a coupon flyer and went in to have my oil changed and also was wanting windshield wipers replaced. I had an appointment, I pulled in and was greeted by Michael Crabtree as soon as I stepped out of my car. He said you must be Lisa. We discussed my coupon and he advised me I could only use one per visit. While he was inspecting my car for the check in process I remembered that I was told from my extended warranty I had with Omega that I had 2 free oil changes in the first year. Michael called them to see if it was covered and unfortunately it had just expired. So I used the oil change coupon and will go back for the wiper blades. Michael had never heard of the company so he offered to check reviews for me to make sure it was a replicable company. He even took me over to discuss the extended warranty that Carl Black offers. I greatly appreciate him taking so much time to try and help me out. He went above and beyond what I was expecting when I came in! Thank you Michael Crabtree you are awesome!!

5.0

Carl Black Buick

I bought my car 4 years ago from Carl Black Buick, I always go there for service. I received a coupon flyer and went in to have my oil changed and also was wanting windshield wipers replaced. I had an appointment, I pulled in and was greeted by Michael Crabtree as soon as I stepped out of my car. He said you must be Lisa. We discussed my coupon and he advised me I could only use one per visit. While he was inspecting my car for the check in process I remembered that I was told from my extended warranty I had with Omega that I had 2 free oil changes in the first year. Michael called them to see if it was covered and unfortunately it had just expired. So I used the oil change coupon and will go back for the wiper blades. Michael had never heard of the company so he offered to check reviews for me to make sure it was a replicable company. He even took me over to discuss the extended warranty that Carl Black offers. I greatly appreciate him taking so much time to try and help me out. He went above and beyond what I was expecting when I came in! Thank you Michael Crabtree you are awesome!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your detailed experience, Lisa! We're thrilled to hear that Michael Crabtree provided you with exceptional service during your recent visit. It's wonderful to know that he went above and beyond to assist you, from discussing your coupon options to checking reviews for you and even offering information about our extended warranty. We'll be sure to pass along your kind words to Michael. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your loyalty to Carl Black Buick and look forward to serving you again!

Show full review
5.0

GMC Dealership of Kennesaw, Ga Customer Service

The service attendant (Michael Crabtree) at the Kennesaw, Ga dealership is always so helpful and nice, whenever I bring my car to the dealership for car service. :) Antoinette Cowan

5.0

GMC Dealership of Kennesaw, Ga Customer Service

The service attendant (Michael Crabtree) at the Kennesaw, Ga dealership is always so helpful and nice, whenever I bring my car to the dealership for car service. :) Antoinette Cowan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your kind words, Antoinette! We're thrilled to hear that Michael Crabtree has consistently provided helpful and friendly service during your visits to our dealership. Customer satisfaction is our top priority, and it's great to know that our team member has made a positive impression on you. We'll be sure to pass along your appreciation to Michael. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you again!

Show full review
1.0

I would like to share the bad experience I am having with

I would like to share the bad experience I am having with Carl Black Kennesaw. I bought a truck a few months ago and at 20,000 miles the engine light came on and the car started having problems. I had to go to the store with a tow truck and then my headache started (09/20/23). They registered my details and told me that it would take up to 7 days to give me a diagnostic, because I hadn't scheduled the service. As if I would guess that my car would turn on the engine light! Until today (09/27/23) I haven't even received a call or an email saying anything about my car. And this is my work car. I went to the store on 09/23/23 and they didn't pay me any attention, they just told me that the car hadn't yet been diagnostic. When you get there to buy a car, you are treated very well. But after the sale is made, the treatment changes completely. I do not recommend it to anyone, and I will certainly never do business with this store again. I've never felt so bad. It's been 7 days and no contact has been made yet. I've always liked Chevrolet, but after this experience, I'm going to switch to another brand!

1.0

I would like to share the bad experience I am having with

I would like to share the bad experience I am having with Carl Black Kennesaw. I bought a truck a few months ago and at 20,000 miles the engine light came on and the car started having problems. I had to go to the store with a tow truck and then my headache started (09/20/23). They registered my details and told me that it would take up to 7 days to give me a diagnostic, because I hadn't scheduled the service. As if I would guess that my car would turn on the engine light! Until today (09/27/23) I haven't even received a call or an email saying anything about my car. And this is my work car. I went to the store on 09/23/23 and they didn't pay me any attention, they just told me that the car hadn't yet been diagnostic. When you get there to buy a car, you are treated very well. But after the sale is made, the treatment changes completely. I do not recommend it to anyone, and I will certainly never do business with this store again. I've never felt so bad. It's been 7 days and no contact has been made yet. I've always liked Chevrolet, but after this experience, I'm going to switch to another brand!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Love Carl Black Kennesaw

From driving up, David Pufnock met us at our car. He asked what we were there for and my husband talked with him while I took our daughter inside to sit down. He helped us out tremendously. He got us a rental, got the car diagnosed and fixed within a week. We love Carl Black Kennesaw. Everyone there is amazing from the salesmen to the service team. We will never go anywhere else for service or for a car.

5.0

Love Carl Black Kennesaw

From driving up, David Pufnock met us at our car. He asked what we were there for and my husband talked with him while I took our daughter inside to sit down. He helped us out tremendously. He got us a rental, got the car diagnosed and fixed within a week. We love Carl Black Kennesaw. Everyone there is amazing from the salesmen to the service team. We will never go anywhere else for service or for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
1.0

Service department is horrible!

Service department is horrible! They told me I needed a new transmission for $8600. I took my vehicle to Aamco and they fixed my problem for $575.00. It was only a dented transmission oil pan. Carl Black GMC didn’t notice it and tried to get me to pay for a new transmission. Shame on you Andre in the service department. I won’t be back.

1.0

Service department is horrible!

Service department is horrible! They told me I needed a new transmission for $8600. I took my vehicle to Aamco and they fixed my problem for $575.00. It was only a dented transmission oil pan. Carl Black GMC didn’t notice it and tried to get me to pay for a new transmission. Shame on you Andre in the service department. I won’t be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Show full review
1.0

Buyer Beware!

Buyer beware. Brian was nice and knew a lot about the vehicle, But...he’s only a sales rep not the sales manager, so he had to keep making trips to see if they could budge on msrp. -What they don't tell you is they have a lot of hidden fees including a $3,000.00 “Carl Black” package that apparently you can't have removed and isn't listed on the window sticker. They seem to try and offer you other vehicles when you can't meet their agreements to what we thought were 10-15% way over msrp prices on the 2 suvs we looked at. We also had our own financing and I assume that is frowned upon because they want to make money on the finance charges. We drove 2 hours because of their selection of vehicles but it was definitely a waste of time.

1.0

Buyer Beware!

Buyer beware. Brian was nice and knew a lot about the vehicle, But...he’s only a sales rep not the sales manager, so he had to keep making trips to see if they could budge on msrp. -What they don't tell you is they have a lot of hidden fees including a $3,000.00 “Carl Black” package that apparently you can't have removed and isn't listed on the window sticker. They seem to try and offer you other vehicles when you can't meet their agreements to what we thought were 10-15% way over msrp prices on the 2 suvs we looked at. We also had our own financing and I assume that is frowned upon because they want to make money on the finance charges. We drove 2 hours because of their selection of vehicles but it was definitely a waste of time.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
5.0

Oil change

Didn?t have a reservation however they fit me in for an oil change. Everyone was very nice and the communication was great. The place is very clean which made the wait better.

5.0

Oil change

Didn?t have a reservation however they fit me in for an oil change. Everyone was very nice and the communication was great. The place is very clean which made the wait better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
1.0

I have purchased from Carl black in the past having a

I have purchased from Carl black in the past having a good experience 2017. 5/28/23 was a different deal. I went to view a 2023 Camaro ss I was greeted by a salesperson Brian Mobley. He asked how he could help I asked him to evaluate my trade. The offer was complete insulting, Brian could not give me any info on financing rates only I would have to apply for financing online to find out! …. What? He called me back and asked what would it take to get me in the car. I mentioned doing better on my trade. He replied he would get back to me. He never did. I texted and emailed multiple times with no response. It’s like they don’t want to seek you a car. Carl black ain’t what it use to be. Sad I would give no stars if I could.

1.0

I have purchased from Carl black in the past having a

I have purchased from Carl black in the past having a good experience 2017. 5/28/23 was a different deal. I went to view a 2023 Camaro ss I was greeted by a salesperson Brian Mobley. He asked how he could help I asked him to evaluate my trade. The offer was complete insulting, Brian could not give me any info on financing rates only I would have to apply for financing online to find out! …. What? He called me back and asked what would it take to get me in the car. I mentioned doing better on my trade. He replied he would get back to me. He never did. I texted and emailed multiple times with no response. It’s like they don’t want to seek you a car. Carl black ain’t what it use to be. Sad I would give no stars if I could.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review
1.0

Missing chips will be here soon, not

They lied about the type of chips that were missing. Biggest mistsake I ever made. Wife is driving around in a vehicle less safe than the 2016 Denali we traded. Never again!

1.0

Missing chips will be here soon, not

They lied about the type of chips that were missing. Biggest mistsake I ever made. Wife is driving around in a vehicle less safe than the 2016 Denali we traded. Never again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
See all 1154 reviews