Carl Black Chevrolet Buick GMC

Jason Ellis was awesome! There were a couple of things that needed to be done to my vehicle and I told him that I was in no hurry. I have an extra vehicle and they could have kept my vehicle for days. Three hours later it was ready. Highly recommend!

Friendly, and overall were great to work with, very helpful. We now own a 2025 Denali, Acadia.

Salesman was very informative. Completely satisfied with transaction. Would highly recommend the salesman and dealership to friends and family. Had a good selection of vehicles to choose from

I have never experienced the worst customer service in my life at a dealership for service. I walked in and stood for almost 10 mins, never greeted, never asked if I needed help. I had to ask someone for assistance, again I had no idea who I was supposed to be checking in with but that goes with out saying if you, in any business see someone needing assistance, regardless if it?s your customer or not, you ask how can you help! That?s first. The person that I was supposed to see was Laurie Majors, I walked over to her area and waited, of course I greeted her but she seemed hella scripted and cold. She asked the normal questions about the vehicle, I answered but her responses to me were very condescending as if I said something wrong when she asked me did I have a coupon, I showed her the coupons that were sent to me and she, while I was asking her a question, over talked me to inform me that she could not use what I showed her, ok not a problem but the point is, let me finish saying what I needed to say, so I emailed her and again scripted, she began to tell me the time for completion and I asked why so long, and she stated like a robot so forget asking her anything! My point is this is a very cold, unwelcoming environment and I don?t anticipate ever bringing my vehicle back here! The same enthusiasm or energy she gave to the lady with the Camaro in front of me, why is that same energy not shown to me, she acted as if she had a problem with me when I first walked up to the desk and I don?t know her and she doesn?t know me. But remember in business, it?s the rule of 10, I can tell 10 ppl about my experience, whether good or bad, and they tell 10 ppl and so forth, so the objective is to make sure that the person has an experience that you could be proud of, and I can definitely say I haven?t. The customer service here is less than to be desired and I would rather continue get my service at Hiram than to come here and be treated like I am a second class citizen!

I recently took my vehicle to Carl Black of Kennesaw for repair. I own a 2012 Chevy Malibu. I needed the passenger front wheel bearing to be replaced. I was somewhat surprised when they gave me a list of items of repairs and or services that needed to be completed. The price they quoted me for the repair was substantially higher than I anticipated. I remove my wheels monthly to clean them. I removed my wheels shortly after taking my vehicle to Carl Black and one of the lug nuts, the rear passenger wheel, broke as I was removing it. As soon as I applied pressure to the lug nut, I knew it was cross threaded. As the lug nut came off, the tip of the wheel stud came off along with the lug nut. This is significant because a list of repairs that were recommended was the rear brakes to be serviced. That included having the rotors turned, new brake pads installed because the break pads currently installed on my vehicle only had a millimeter of pad left. The only way to give that detailed of diagnosis was to remove the wheels. There is no way to come to that determination by looking through the wheel at the rotors and break pads. Especially the interior break pad. I took my vehicle back to Carl Black to explain to them what happened in hopes that they would repair the broken lug nut. Of course they did not. The service advisor, which shall go unnamed, consulted with the technician who conducted the inspection of my vehicle who claimed that he never removed my rear wheels. My question is, how do you give someone that detailed of a recommendation to replace my rear breaks and have the rotors turned if you don’t remove the wheels. They are requiring me to pay for the damage they caused to my vehicle. On top of that, I found other damage caused by the lift. Not minor damage but significant damage that as it occurred the technician would have to know. The damage was so severe, I could not jack my vehicle until the damage was repaired. I’m not sure why they were so careless with my vehicle. Maybe because the age, being a 2012, but to me, my vehicle is special to me. It is paid for and it has been good to me. I’m just taken aback by this entire situation was handled. To add insult to injury, I ended up taking my vehicle to another repair facility to have the wheel bearing replaced at considerably less than what was quoted to me by Carl Black. I am just left feeling hurt and disappointed. Is this how they treat their customers, and veterans?

I recently took my vehicle to Carl Black of Kennesaw for repair. I own a 2012 Chevy Malibu. I needed the passenger front wheel bearing to be replaced. I was somewhat surprised when they gave me a list of items of repairs and or services that needed to be completed. The price they quoted me for the repair was substantially higher than I anticipated. I remove my wheels monthly to clean them. I removed my wheels shortly after taking my vehicle to Carl Black and one of the lug nuts, the rear passenger wheel, broke as I was removing it. As soon as I applied pressure to the lug nut, I knew it was cross threaded. As the lug nut came off, the tip of the wheel stud came off along with the lug nut. This is significant because a list of repairs that were recommended was the rear brakes to be serviced. That included having the rotors turned, new brake pads installed because the break pads currently installed on my vehicle only had a millimeter of pad left. The only way to give that detailed of diagnosis was to remove the wheels. There is no way to come to that determination by looking through the wheel at the rotors and break pads. Especially the interior break pad. I took my vehicle back to Carl Black to explain to them what happened in hopes that they would repair the broken lug nut. Of course they did not. The service advisor, which shall go unnamed, consulted with the technician who conducted the inspection of my vehicle who claimed that he never removed my rear wheels. My question is, how do you give someone that detailed of a recommendation to replace my rear breaks and have the rotors turned if you don’t remove the wheels. They are requiring me to pay for the damage they caused to my vehicle. On top of that, I found other damage caused by the lift. Not minor damage but significant damage that as it occurred the technician would have to know. The damage was so severe, I could not jack my vehicle until the damage was repaired. I’m not sure why they were so careless with my vehicle. Maybe because the age, being a 2012, but to me, my vehicle is special to me. It is paid for and it has been good to me. I’m just taken aback by this entire situation was handled. To add insult to injury, I ended up taking my vehicle to another repair facility to have the wheel bearing replaced at considerably less than what was quoted to me by Carl Black. I am just left feeling hurt and disappointed. Is this how they treat their customers, and veterans?

Recently traded for a used Ram 2500. The whole thing felt rushed. I was told that they would put fuel and DEF in the truck and that the truck had been fully serviced. Was told there was a second key FOB and that they would mail it to me when they found it. ALL LIES! Left with the fuel and DEF on empty and a week later the engine light comes on and the truck regens a lot. Come to find out when I checked the oil and air filter it had never been serviced. Air filter was completely blocked and the oil dip stick showed it over full by a lot. Both of which cause the engine light to come on, frequent regens and under-boost. Local dealership confirmed this when they pulled the codes from the ECM. Talked to my salesmen ( Reece ) a number of times and seems they don't want to do anything for me. Cost me over $500 to get the truck fixed and serviced and will cost me an additional $250 for another key FOB. If you are considering this dealership for service or purchasing a vehicle, DON'T! They're scam artist and don't look out for there customers. Hands down the worst experience I've ever had at a dealership!

Recently traded for a used Ram 2500. The whole thing felt rushed. I was told that they would put fuel and DEF in the truck and that the truck had been fully serviced. Was told there was a second key FOB and that they would mail it to me when they found it. ALL LIES! Left with the fuel and DEF on empty and a week later the engine light comes on and the truck regens a lot. Come to find out when I checked the oil and air filter it had never been serviced. Air filter was completely blocked and the oil dip stick showed it over full by a lot. Both of which cause the engine light to come on, frequent regens and under-boost. Local dealership confirmed this when they pulled the codes from the ECM. Talked to my salesmen ( Reece ) a number of times and seems they don't want to do anything for me. Cost me over $500 to get the truck fixed and serviced and will cost me an additional $250 for another key FOB. If you are considering this dealership for service or purchasing a vehicle, DON'T! They're scam artist and don't look out for there customers. Hands down the worst experience I've ever had at a dealership!

Don’t take your car here for service. They are not trustworthy and will overcharge. They charged me a $100 to diagnose a bad negative battery terminal plus an additional $200 to replace the $20 part. Worst of all they did not fix the underlying cause of a simple intermittent starting issue.

I agree with a lot of the other reviews. Do not take your vehicle there for service of any kind! They are not trustworthy. Talked me into replacing an engine in my truck and how I would be good for years... Came back 6 months later and they quoted me $13,000 for a new transmission, new power steering and new brakes. They do not communicate at all and take no accountability