Cobb County Toyota

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
107 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 19, 2019

    DON’T BUY FROM THEM. THEY ARE NOT HONEST. If there was a zero star that’s what I would rate them. I bought a 2015 Ford Fusion from Cobb County Toyota... on 10/13/19 for my 16 year old daughter. Anthony Ortiz was our sales rep. My daughter had saved her money for two summers to buy car, her budget was $10k, including tag, tax, and title. I told this to Anthony, and he said he would talk to his manager. The car was originally $11k, but they were willing to settle for $10,500, which was still out of our price point. We got in our car and was ready to leave. Anthony went to talk to his sales manager Merrick Shaw to see if they could reduce the price. Anthony returned and knocked on my window as we were backing up to leave. After negotiations and consideration, we bought the car for $10k. Before we left, we noticed some slight dent on the drivers side door. Anthony acknowledged the dent and he stated that it wouldn’t be a problem for their dent specialist to approve it. However, it was Sunday and they were closed, for us to bring the car back on any Tuesday or Thursday and they would fix it. Because of this we finished the paperwork and took the car home. I contacted Anthony to schedule an appointment and he said I can bring it in on a Tuesday or Thursday. We brought the car on a Thursday and was told by the dent specialist that their internal body shop would have to repair it for $700 and would need sales manager approval. We went to talk to Merrick Shaw, the sales manager to get approval and that’s when he told us they weren’t going to fix it because they had lost enough money on the sales of the car. We were shocked of how easy it was for them to go back on their word and honor their commitment. I told them that if they had been transparent and told us they weren’t going to fix it, we would have walked away. When I contacted Anthony to see if there was anyway to fix the situation before I took matters into my own hand, he said there’s nothing he can do. So here I am warning others so they don’t make the same mistake. This was highly unprofessional and unscrupulous. I see how car salesmen have earned their reputation of being sleazy, cutthroat, untrustworthy, seedy, and dishonest. The most disappointing thing about this dealership is it’s overall lack of integrity and willingness to blatantly lie.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 24, 2019

    Slow and disorganized billing desk that uses paper files. Paid then picked up my vehicle only to realize that the service issues still persisted before... I left the lot. Spoke with the service manager and he assured me his team fixed it but it most of broken while driving it across their lot! I won't be going here again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • January 5, 2012

    Great dealership! Called for price on a car, agreed on price and drove to dealership the car was sitting there ready. Paperwork ready to be signed and... processed no dealership crap! Bought two cars from here and completely satisfied! Straight to the point. In and out of dealership within 45mins.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you for taking time to review us Ronnie! We appreciate your business, and look forward to serving you and your family for many years to come. Be...st regards - George Rollins, GSM

  • 5.0 out of 5
    September 24, 2019

    Wonderful Experience" - Winneth This was my first purchase from CCT. My sales rep, Bernard Faulk, was fantastic to work with. He was very pleasant and... very patient. I was satisfied with my purchase and the entire transaction with CCT went very smoothly. The manager and financial rep were also very pleasant. Great atmosphere in this dealership and they make you feel very welcome. Thank you Bernard for helping me choose a beautiful car, I know I will enjoy for years to come.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 29, 2019

    Claude Henry gave exceptional service. Courteous, professional, dedicated personable and patient. Far better experience than the previous dealership we... visited prior to our Camry purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 30, 2019

    I drove over from Alabama to look at a used Ford they had advertised. I call to inquire about the car and Jonah told me since I was traveling so far to... look at the car he would have the keys in his pocket and have the car ready to inspect when I arrived. The car was exactly as they had advertised it to be and had a a fair price . The fact that they do not charge any add on fees or hidden charges is why I deal with Cobb Toyota. I purchased the car and will buy again from this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 29, 2019

    I can always count on a speedy service. Thank you Cobb County Toyota for your fast service. Calen and Mark are awesome! Thanks again :-)

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 29, 2019

    Had a great experience compared to other previous dealerships. Great price and selection with very knowledgable staff. Facilities were clean and up to... date as well

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 18, 2019

    It was a pleasant experience no surprises no one lied about anything which is not the case at a local dealership Hickory Toyota according to them Toyota... doesn’t make a SR5 with a 4cyl both the salesman and the manager. Well that’s what I bought

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 16, 2019

    Great salesman,very informative,showed all functions on car inside and out.got good price on the on our trade in.went thru Costco for the price of car... but had other options

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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