Cobb County Toyota

I have been a loyal customer of Cobb County Toyota for years, which makes this review especially disappointing to write. On June 10, 2026, I brought my 2019 Toyota Camry in for service after being advised that diagnostic testing had identified repairs totaling approximately $1,400. Based on the trust I had built with the dealership over the years, I approved the recommended work without hesitation. Less than 24 hours after picking up my vehicle, I began experiencing issues that were not present before service, including abnormal noises and warning lights returning. I brought the vehicle back and was later informed that it now required approximately $6,800 in engine repairs due to coolant intrusion in cylinder #2. My biggest concern was not simply the cost, but the lack of transparency throughout the process. When I requested diagnostic reports, test results, and documentation supporting the findings, I was initially told that the dealership could not provide them because everything was done electronically. As a customer being asked to make significant financial decisions, I believe clear documentation and communication should be standard. I also felt that I was not given enough information regarding the initial repairs to make a fully informed decision. Had I understood the complete cost breakdown, the diagnostic strategy, and the possibility that the initial repairs could still lead to a major engine repair recommendation days later, I may have chosen a different course of action. To the dealership's credit, Service Manager Todd took the time to investigate my concerns and provide a detailed explanation of the diagnostic process. I appreciate his professionalism and willingness to respond. However, the overall experience left me frustrated, disappointed, and with a vehicle that is currently in worse condition than when I brought it in. As a long-time customer, I expected greater transparency, clearer communication, and a more customer-focused approach when dealing with a repair of this magnitude. Unfortunately, this experience has significantly impacted my trust and confidence in Cobb County Toyota.

Service and service writer good. Waiting area, wifi, and amenities like coffee or snacks are unsatisfactory.

We are longtime service customers of Cobb County Toyota, for both our 2015 Highlander and our 2017 Camry. We have generally been completely satisfied with their honesty and professionalism, and the quality and promptness of service in the past. But not on this latest service experience with our Highlander. McKenzie was our service representative. On our recent appointment for an oil change for the Highlander, at around $50, she wound up recommending in additional $4,000+ for other work, including brake work, an alignment and tune-up which we independently confirmed were necessary, and very expensive service for leaking bearings in our suspension system (of which we had no evidence, either with fluid stains on our garage floor, or with the comfort and smoothness of our ride). When we declined that work, she said “Well, you don’t really need it.”! When we subsequently brought the Highlander back in for the alignment and tune-up, we waited an inordinate amount of time (25 minutes) just to drop our Highlander off and leave it for service, making us late for another appointment, and despite repeated contacts we couldn’t determine if our service had been completed and the vehicle was ready for pickup because she neither contacted us nor responded to our repeated phone calls and texts. Inexcusable. We will never accept her as a service rep again. So this latest service experience: questionable honesty and professionalism on required service, lack of proper communication and contact. Very disappointing.

Love Austin in the service department. Having owned an automotive repair shop before my husband passed, I know what to look for. He's honest, helpful and kind

JC Cooper, who took my repair order, was extremely efficient in fixing my "busted passenger side Mirror." That's all I had to say. Within what seemed like three minutes (no further questions!) he said we have the part in hand, it will take about an hour to get it installed. I asked about painting or finding the "Moon Dust" cowling part, and he said, I checked it, the original is fine, we will re-use it. So I signed the order and left with my ride. I received a text that the work was done before I even got home, as we had another errand to run, and it took about an hour. So we went back, I paid at JC Cooper's desk, he handed me the key and told me where to find the car. I had told him I don't even need an oil change based on miles, so he checked the milage and didn't try any upselling. In all my 52 years of owning cars, this is the single most efficient repair I've experienced. Few words, flawless action, astonishing speed. Reasonable price. I could use another star, JC would get all six.

Service advisor was great. The reason I didn’t give the dealer 5 stars is because the two services I had they had coupons, and they would only let me use one. The one I couldn’t use was a 5 dollar coupon. This dealer has nickled and dimed me before. I live between 3 Toyota dealerships, and I need a major service next. Guess which dealership I’m not going to. Way to save 5 dollars and cost yourself 2,000.00

Great service, efficient and friendly staff. Thanks for all your help. See you next time.

The salesman was a big help to me and very friendly. He knew all about my vehicle and set everything up for me

Super fast. Excellent communication. JC always does a great job taking care of me and my vehicles

Service was very quick. Check-in process was very smooth. Waiting area was comfortable. No complaints.