Cobb County Toyota

Excellent service, good communication. I purchased two cars from them and I’m ready to buy another one.

The representative took amazing care of us! Customer service is huge for me and she is the best of the best! Very attentive, knowledgeable and provided all information as needed.

Service advisor was poor when dealing with me. Did not want to discuss my issue. Was not able to replicate my issue so issue was finished in his eyes. Now I need to go to a different dealer since they seemed to not to listen or value my opinion. No if it happens again bring it back or anything. While I was not charged for the service, my time was wasted even though I felt like he treated me like I was wasting his time.

Went in for an oil change. They turned on ALL the driver assist features. Now I'm a hazard in stop and go traffic. It keeps slamming on the brakes. I can't figure out how to turn this crap off. Why did they do this?

I have a pleasant impression of all the staff who attended me, from the receptionist to the technician they have been super friendly.

James Harper the sales rep is kind, knowledgeable and helped to buy 2026 Rav4 same day.

The maintenance was done efficiently but the communication was terrible. I waited an extra hour for poor communication.

Excellent customer service and service. Service dealership is close to work and has a customer shuttle.

I took my car to Cobb County Toyota on March 31st for a routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working perfectly fine aside from the CarPlay issue. I waited about 3-4 hours for the service to be completed. After getting my car back, I realized my radio screen would no longer turn on at all. The entire display system was completely dead. I immediately called the service department, and they apologized and offered me an appointment the following morning. The next morning, I went back and waited another two hours while they looked at the vehicle again. I eventually had to follow up myself for an update because nobody communicated with me. When I finally spoke to the service staff (Andrew), instead of explaining what had happened or attempting to diagnose the issue clearly, I was immediately told about replacement radios and quoted $1,965 plus tax. At no point did anyone explain why my radio stopped working immediately after servicing my vehicle. I brought the car in with a functioning radio and left without one. The interaction felt dismissive, and it seemed more focused on avoiding responsibility than helping resolve the issue. One manager even told me, "Well, your car has over 100,000 miles, what did you expect?" My car had about 106,000 miles, but that response felt disrespectful and completely ignored the fact that the radio was working before the service appointment. I called Toyota corporate support, who opened a case and told me I would receive a callback from the store manager within 24 hours. I never received that callback. When I followed up again with corporate, I was told the dealership claimed it was simply a coincidence that my radio stopped working at the same time they serviced the vehicle. Wanting a second opinion, I took my car to an independent shop. Within a short time, they found that a fuse connected to the radio appeared to have been blown and removed entirely. They replaced the fuse, and my radio immediately worked perfectly again. Total cost: $75. I understand that mistakes can happen during vehicle service. What disappointed me most was not the mistake itself, but the lack of accountability, communication, and customer care afterward. I hope this review encourages better transparency and treatment of customers in the future.

Had a great experience here! Everyone was very understanding and helped us out a lot!