We were in the market 2015 Nissan Murano. I did all the online research and decided that we were going to do things our way. We would not accept deception... (lies), play games, or be called names. We were not going to allow car people to push us around and have the encounter comparable with having a tooth pulled without anesthesia. We were going to complete the process via electronic communication or not at all. We wanted to factory order our Murano to get it just the way we wanted. Jim Click Nissan was on a short list of dealers willing to factory order a 2015 Murano. Via email, I worked with Venessa Pain for over three weeks in January. We live in Sierra Vista and Lawley Nissan said they couldn't/wouldn't order one for us and did not have any in stock to examine. Venessa answered all our questions promptly and provided great customer service. She was willing to and did provide us with the best information available to help us with our decision. Venessa respected our wishes to keep contact via email and was patient. We wanted a vehicle in which we didn't have to climb down to enter or up to exit. At one point, at my request, Venessa sat in a new Murano to give us a feel for the height of the seats and emailed her results back to me! I sent an email to three dealerships asking for a line-itemized out-the-door quote on our Murano build (link from Nissan's website with MSRP prices) to include prep fees, sales tax, and licensing. As I had been working closely with Venessa, I told my wife, "I think Jim Click is going to get our business." Unfortunately, we did not receive a quote from Jim Click Nissan. Venessa emailed a fuzzy response back, "We are selling them at MSRP due to the fact there are none available. However we will accept any reasonable offer." What? That sounds like, as George Orwell put it in his novel 1984, "doublespeak". Our feeling is her elusive response sounded like her sales manager's words (maybe he/she should run for political office). We felt someone at Jim Click Nissan wanted us to haggle (play games?), and we were not going to do it, which was clear in our request for a quote. All that great customer service Venessa provided went down the drain. We give Venessa 5 stars for her excellent customer service. We give Jim Click 1 star, for being vague in not providing a written quote. An old salesperson's adage is the first person to speak--loses. Jim Click Nissan did not make an offer and neither did we. Jim Click Nissan lost a sale. We are currently enjoying our factory-ordered 2015 Nissan Murano from Click's cross-town rivals at Thoroughbred Nissan. They made the first offer and won. They got a 5-star rating!
I had bought several cars here over the past 13 years. The service in both sales and service departments has grown worse with each purchase. It took a... while, but never again. They have gone from decent to less competent to outright dishonest. We have too many good dealerships in Tucson to keep buying from Click.
Car shopping is such a pain. I HATE it!! Luckily, we had a great experience at Jim Click Mazda at the Auto Mall. The salesman, Bill, took great care of... us. He was quite knowledgable and did not employ the usual high-pressure sales tactics. He made it a very smooth and pleasant process. We absolutely LOVE our new Mazda CX-5 SUV! The next time we need a new car we will be going back to Jim Click and will definitely use Bill again.
Car shopping is such a pain. I HATE it!! Luckily, we had a great experience at Jim Click Mazda at the Auto Mall. The salesman, Bill, took great care of... us. He was quite knowledgable and did not employ the usual high-pressure sales tactics. He made it a very smooth and pleasant process. We absolutely LOVE our new Mazda CX-5 SUV! The next time we need a new car we will be going back to Jim Click and will definitely use Bill again.
Purchased a high end Jeep. Sales rep was pretty good but marketing management not very good businessmen. The night we picked up the vehicle it was dirty... with an apparent lackadaisical spritz of tire shine over dirty tires. The roof was filthy and had permanent scuffs on it. Boot scuffs were evident just below the doors on both driver and passenger sides. On day's use revealed a defective front axle seal requiring return of the vehicle for repairs... within 48 hrs of purchase. When we picked up the Jeep after repairs, management missed another opportunity to renew the customer's confidence in Click and the manufacturer when the Jeep was still dirty, and no action was taken to make amends for their shocking inconvenience.