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Hennessy Honda of Woodstock

(4,236 reviews)
Visit Hennessy Honda of Woodstock
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:30pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2013 state dealer award
View 1 awards
2013 state dealer award
New (833) 264-0665 (833) 264-0665
Used (877) 605-9448 (877) 605-9448
Service (833) 617-8248 (833) 617-8248

Reviews

(4,236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hennessy Honda of Woodstock from DealerRater.

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WE bought a new 2025 Honda CRV EXL our salesperson BUd

WE bought a new 2025 Honda CRV EXL our salesperson BUd was very good. He didn't try to push extra packages on us. WE told him what we wanted and he delivered. We ask about Discount for Honda loyalty and he was able to get us one. Thou we had to wait for financing as their computer system went down it was still a very fast sale and we were in and out with our new car without any problems . We recommend Hennessy Honda if you go ask for Bud

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Over the years we have bought multiple vehicles from

Over the years we have bought multiple vehicles from Hennessy Honda and have always had an exceptional experience, including from their service department. Our salesperson this time was Julie Wyatt and she was phenomenal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

As a repeat customer Inquired about a vehicle while on

As a repeat customer Inquired about a vehicle while on vacation. I told Nicholas Swafford the sales rep I would come look at the vehicle the following week when imreturned from vacation. I got the following response. No not next week today? I can't go fight to get you a deal when you're not ready to buy a car. If I can work it out can you be here by 8 o'clock today or tomorrow? Plus they tried adding $2000 worth of junk. Tint, wax and mud flaps. Absolutely they worst experience from a business in a long time. Sad how they way people do business has just gotten so bad.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership is a complete scam.

This dealership is a complete scam. Stay away! We bought our Odyssey from the Hennessy Honda of Woodstock and they sold us a "comprehensive extended warranty" for thousands of dollars. Well, we took the car when it needed parts repair - gas tank gasket leak. They told us a rodent chewed a hose and thus it is not eligible for warranty coverage. Quoted us $2060 for that repaid and another $1,300 for other "services". We were wondering how it's possible to have a rodent damage when the car is used daily and stored in a safe place. We took the car to an independent Honda shop and they showed us (and took photos) that there is no evidence of anything chewing the hose and the issue is truly parts failure (and is covered by our warranty). The rest of the "services" they quoted were also exaggerated and not need at our mileage. Stay away from this greedy and deceitful business. They are a fraud.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

I’m truly sorry to hear about your recent experience and the concerns you’ve raised. Your feedback is very important to us, as I would like to address these issues directly. With that said, my team and I are having trouble locating your record from this review; please do not hesitate to contact me using the information below so we can discuss your situation in detail. I’m committed to easing your concerns and ensuring that you receive the exceptional service that we always aim to provide. Best, William Houston Service Director Hennessy Honda of Woodstock whouston@hennessyhonda.com 770-924-9000 Ext. 4025

Fast friendly and reliable.

Fast friendly and reliable. Everything you need at one place and I didn’t have to bring the car back after I got it fixed. They get it done and done right. 10/10 will be going back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We’re delighted to hear you had a fast, friendly, and reliable experience. We look forward to serving you again and appreciate your 5-star rating! Sincerely, The Hennessy Honda of Woodstock Service Team

I will turn 79 this year and am writing my first ever BAD

I will turn 79 this year and am writing my first ever BAD review. I suppose I am more inclined to take my lumps and just move on. Here is my story: I brought in my Pilot with approximately 20,000 miles for a simple service consisting of an oil change and tire rotation in mid-June of this year. When I came to this dealership all the lug nuts were firmly in place on the wheel studs. However when I paid for my service visit, I was handed one of my lug nuts and told that the stud was stripped by the previous service at another dealership. Those of you with mechanical chops reading this review will know how hard it was to accept this conclusion. I was told that Hennessey would make the repair for just under $300. If I have to purchase a die set to correct the threading on the stud, I will do that rather than pay someone to make a repair for a problem they created. I certainly will not be returning to Hennessey for future service work and would recommend that others consider doing the same. If I had read previous reviews and found out that Hennessey has a 3.7 out of 5 review rating, I would most probably have gone elsewhere. Rell Lackland

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are incredibly sorry to hear this feedback from you and to hear about the frustrations you faced when coming to have your Pilot serviced in mid-June due to service-related communication issues and charge concerns. We aim to provide excellent and transparent service, always, and your frustration here is understandable. We encourage you to read our reviews across the board, and we sincerely hope for the opportunity to serve you again in the future with full excellence. We wish you the best in your future dealings with Honda. Sincerely, The Hennessy Honda of Woodstock Service Team

Had been a customer of Hennessy Honda for 5 years but

Had been a customer of Hennessy Honda for 5 years but have had awful experiences recently. A few weeks ago I scheduled a test drive. I arrived and received awful customer service, sitting for 30 minutes without being seen. It seems odd that a loyal customer who is willing to purchase a new vehicle is such a low priority. I also recently had a van door fixed by the service department. After being charged $3,000, the door was still not working properly so it was brought back in. I was told the latch was not working and we would have to pay more. They are either ignorant and unqualified or deceptive and dishonest, both of which are reason enough to avoid using Hennessy. They routinely suggest repairs that are not necessary and customer service has declined consistently over the past few years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mr. Brown, I am so disappointed to see your review. It certainly frustrates me when our customers sit unattended. I did look back and saw that on that day, we got surprisingly overwhelmed with customers, and our staffing was not what was needed. I take this as a problem that I alone am responsible for. I hope you can find it in you to forgive this circumstance, and give me a chance to make it up to you in the future. Please do not hesitate to contact me using the information below. Best, Billy Shape General Sales Manager bshape@hennessyhonda.com (770)-924-9000

I purchased a new 2024 Honda Ridgeline from salesman Paul

I purchased a new 2024 Honda Ridgeline from salesman Paul John. He was extremely easy to work with and very thorough explaining basic operation of this vehicle. The whole process went very smoothly and I received a competitive price for the Ridgeline as did I on my trade-in of my 2005 Tacoma. I'd highly recommend this dealership and the services of Paul John if you're interested in a Honda vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experience with Paul John and our dealership overall, Wayne! Providing thorough explanations and a smooth purchasing process is what we aim for. We're thrilled you received a competitive price for both your new Honda Ridgeline and your trade-in. Thank you for your recommendation, and we look forward to serving you again in the future. Enjoy your new vehicle! Sincerely, The Hennessy Honda of Woodstock Team

Thank you Julie Wyatt and Michael Newman for making this

Thank you Julie Wyatt and Michael Newman for making this so pleasurable!! This is the second vehicle in two months!! We love the Civic and Pilot!! Thanks Matt and Damian in Finance. Very impressed with the smart board to complete the sale in Finance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Harry, thank you for taking a moment to highlight the dedicated efforts of both Julie Wyatt and Michael Newman in making your purchase a 5-star experience! My team and I appreciate your high remarks for Matt and Damian in Finance as well; I will be certain to pass along all of your high praise. Congratulations, and welcome to our Hennessy Family! Best, Billy Shape General Sales Manager billy@hennessyhonda.com (770) 924-9000

Consumer response

Thanks Billy! You have a great leadership culture and we thank you for making our experience so easy and professional!!

I've been coming to this dealership for a service for

I've been coming to this dealership for a service for over 11 years, and have been quite satisfied until November last year. I did not realize that I had a service after 75k last April and agreed to a few months later. They should have that in their system though and tell me! I paid well over $500 twice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty over the past 11 years! With that being said, I am truly sorry to hear that we missed the mark with you due to recommended service-related communication issue that led to major inconveniences. This is not the Hennessy way. My team and I hope for the opportunity to earn back your trust and provide you with 5-star service in the future! Please do not hesitate to contact me using the information below if you wish to discuss your experience in further detail. Best, William Houston Service Director Hennessy Honda of Woodstock whouston@hennessyhonda.com 770-924-9000 Ext. 4025