Reviews
I have purchased Lexus vehicles in Canada and the United
I have purchased Lexus vehicles in Canada and the United States ever since I saw the first Lexus add in Scientific American. I have purchase Lexus vehicles on the East Coast and West Coast. I just met the most authentic sales team I have met in my travels right here in Superstition Springs AZ. I had just had a sales representative at another dealer in Scottsdale sell a vehicle out from under me by going back on a written promise. I checked with the dealership in Superstition Springs. This dealership got me into the same vehicle I lost out on, 4 days after the other sales group cut my legs out from under me. During the whole processes the dealership in Superstition knew nothing about the previous situation. This dealership did not have all the bells and whistle of the first dealership showroom I went too. The bells and whistles at this dealership were their people at the Superstition. I am an old country boy who got lucky in life and what I found out is that good people always beat out glitz and glamor of a pretty show room. Superstition is a winner dealership. Even though it is an extra 1/2 hour from my current dealership, they won my business. If your looking for a Lexus, I would say, drive an extra mile or two and get to know what real services is like.
I have purchased Lexus vehicles in Canada and the United
I have purchased Lexus vehicles in Canada and the United States ever since I saw the first Lexus add in Scientific American. I have purchase Lexus vehicles on the East Coast and West Coast. I just met the most authentic sales team I have met in my travels right here in Superstition Springs AZ. I had just had a sales representative at another dealer in Scottsdale sell a vehicle out from under me by going back on a written promise. I checked with the dealership in Superstition Springs. This dealership got me into the same vehicle I lost out on, 4 days after the other sales group cut my legs out from under me. During the whole processes the dealership in Superstition knew nothing about the previous situation. This dealership did not have all the bells and whistle of the first dealership showroom I went too. The bells and whistles at this dealership were their people at the Superstition. I am an old country boy who got lucky in life and what I found out is that good people always beat out glitz and glamor of a pretty show room. Superstition is a winner dealership. Even though it is an extra 1/2 hour from my current dealership, they won my business. If your looking for a Lexus, I would say, drive an extra mile or two and get to know what real services is like.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your wonderful experience with our team. We are thrilled to hear that you found our sales team to be genuine and that we were able to help you secure the vehicle you wanted after your disappointing experience elsewhere. Your words about our people being the true highlight of our dealership really mean the world to us. We understand how frustrating it must have been to have a written promise broken at another location, and we are so glad we could restore your faith in excellent customer service. It speaks volumes about your character that you recognize authentic service over flashy showrooms, and we truly appreciate customers like you who value real relationships. Your loyalty to the Lexus brand over the years is impressive, and we are honored that you have chosen us as your dealership despite the extra distance. We believe that genuine service and trustworthy people make the drive worthwhile, and your recommendation to others looking for a Lexus means everything to our team. We look forward to continuing to serve you and proving that good people and real service will always be our top priorities.
One positive review just isn’t enough.
One positive review just isn’t enough. I stopped by Superstition Springs Lexus Service thinking I needed a whole new key—turns out, it was just a dead battery (rookie mistake!). I was expecting to pay for a replacement or reprogramming, but Bernice in the service department not only swapped out the battery for free, she also came outside with me to make sure the key worked and the car responded properly. That kind of service is rare—friendly, helpful, and truly above and beyond. I’ve owned other cars and visited other dealerships, and nothing compares to the level of care and professionalism Lexus provides. I’m incredibly grateful for the team at Superstition Springs, especially Bernice. She reminded me why I’m proud to be a Lexus owner. Thank you for your kindness and outstanding customer service!
One positive review just isn’t enough.
One positive review just isn’t enough. I stopped by Superstition Springs Lexus Service thinking I needed a whole new key—turns out, it was just a dead battery (rookie mistake!). I was expecting to pay for a replacement or reprogramming, but Bernice in the service department not only swapped out the battery for free, she also came outside with me to make sure the key worked and the car responded properly. That kind of service is rare—friendly, helpful, and truly above and beyond. I’ve owned other cars and visited other dealerships, and nothing compares to the level of care and professionalism Lexus provides. I’m incredibly grateful for the team at Superstition Springs, especially Bernice. She reminded me why I’m proud to be a Lexus owner. Thank you for your kindness and outstanding customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, Nick! We're thrilled to hear about your experience with Bernice and the team. Providing exceptional service is our priority, and it's wonderful to know we exceeded your expectations. We appreciate your loyalty and look forward to serving you again in the future!
One positive review just isn’t enough.
One positive review just isn’t enough. I stopped by Superstition Springs Lexus Service thinking I needed a whole new key—turns out, it was just a dead battery (rookie mistake!). I was expecting to pay for a replacement or reprogramming, but Bernice in the service department not only swapped out the battery for free, she also came outside with me to make sure the key worked and the car responded properly. That kind of service is rare—friendly, helpful, and truly above and beyond. I’ve owned other cars and visited other dealerships, and nothing compares to the level of care and professionalism Lexus provides. I’m incredibly grateful for the team at Superstition Springs, especially Bernice. She reminded me why I’m proud to be a Lexus owner. Thank you for your kindness and outstanding customer service!
One positive review just isn’t enough.
One positive review just isn’t enough. I stopped by Superstition Springs Lexus Service thinking I needed a whole new key—turns out, it was just a dead battery (rookie mistake!). I was expecting to pay for a replacement or reprogramming, but Bernice in the service department not only swapped out the battery for free, she also came outside with me to make sure the key worked and the car responded properly. That kind of service is rare—friendly, helpful, and truly above and beyond. I’ve owned other cars and visited other dealerships, and nothing compares to the level of care and professionalism Lexus provides. I’m incredibly grateful for the team at Superstition Springs, especially Bernice. She reminded me why I’m proud to be a Lexus owner. Thank you for your kindness and outstanding customer service!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nick, thank you for sharing your fantastic experience! We're thrilled to hear Bernice went above and beyond to help you. Providing exceptional service is our priority, and we're glad it made a positive impact. We appreciate your support and loyalty to the Lexus family!
Helpful staff, great service, helped resolved and
Helpful staff, great service, helped resolved and addressed an issue post pirchsse quickly and efficiently.
Helpful staff, great service, helped resolved and
Helpful staff, great service, helped resolved and addressed an issue post pirchsse quickly and efficiently.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review! We're so glad to hear that our staff was helpful and that we were able to resolve your issue quickly and efficiently. We truly appreciate your feedback and look forward to assisting you again in the future!
Understanding.
Understanding. Compassionate. Kind. Knowledgeable. Efficient. Just a few words to describe this dealership. Loreli was a complete gem. So grateful for her help throughout this process. I dreaded car shopping but these employees gave me hope. Thank you to everyone ❤️
Understanding.
Understanding. Compassionate. Kind. Knowledgeable. Efficient. Just a few words to describe this dealership. Loreli was a complete gem. So grateful for her help throughout this process. I dreaded car shopping but these employees gave me hope. Thank you to everyone ❤️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We're thrilled to hear you had such a positive experience with Loreli and our team. Your kind words motivate us to keep delivering exceptional service. Enjoy your new ride, and we look forward to seeing you again!
Great experience.
Great experience. Went in for an oil change and left with a new car. No pressure and great staff.
Great experience.
Great experience. Went in for an oil change and left with a new car. No pressure and great staff.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks! We're thrilled to hear you had such a positive experience with us. Our team strives to make every visit enjoyable, and we're glad you found your new car! Enjoy the ride!
Stopped by Superstition Springs Lexus for oil change and
Stopped by Superstition Springs Lexus for oil change and ended up buying a car. No pressure and everyone was great to work with.
Stopped by Superstition Springs Lexus for oil change and
Stopped by Superstition Springs Lexus for oil change and ended up buying a car. No pressure and everyone was great to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled to hear about your experience! It’s fantastic that our team made your visit enjoyable and pressure-free. Enjoy your new car, and we look forward to seeing you again for your next service!
If you are buying a used car from this dealership, make
If you are buying a used car from this dealership, make sure that you have it evaluated by a reputable repair shop. They sold me a car that had an oil leak that should have been easy to see if they had done a proper check. They either didn’t find it or ignored it. I took it to another shop who fixed it and a couple of other items
If you are buying a used car from this dealership, make
If you are buying a used car from this dealership, make sure that you have it evaluated by a reputable repair shop. They sold me a car that had an oil leak that should have been easy to see if they had done a proper check. They either didn’t find it or ignored it. I took it to another shop who fixed it and a couple of other items
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We strive to thoroughly inspect all our vehicles before they leave the lot, and it's concerning to hear about your experience with the oil leak. Please feel free to reach out to Brent Adkisson, General Manager, at customerrelations@sslexus.com to discuss this further.
Great experience at the dealership!
Great experience at the dealership! The team was knowledgeable and helpful, making my Lexus TX purchase smooth and enjoyable.
Great experience at the dealership!
Great experience at the dealership! The team was knowledgeable and helpful, making my Lexus TX purchase smooth and enjoyable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear that our team made your Lexus TX purchase enjoyable. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Enjoy your new ride!
Service department is great, always pleasant and
Service department is great, always pleasant and efficient. Reasonable and honest advice on repairs and service
Service department is great, always pleasant and
Service department is great, always pleasant and efficient. Reasonable and honest advice on repairs and service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our service department. Our team strives to provide honest and efficient support, and your feedback truly motivates us. We look forward to serving you again!