Superstition Springs Lexus

Purchased several vehicles here over the past few years. Always a pleasure! Thank you!

Totally terrible experience all around. The finance guy is careless. He didn't remove the previous owner on the registration no customer service. No... one returns calls except BEFORE they get your money.

Recently my husband and I bought our third Lexus from Superstition Springs Lexus. As with the last two experiences buying from this dealer, we have not... been disappointed. Eddie and Mark were the two salesmen who helped us- which is another example of the professionalism shown by everyone at this dealership. We had been in the day before and had to leave suddenly. Returning the next day, I mistakenly gave the wrong name when I asked if the gentleman from the previous day could finalize the sale. Thinking he was not on site, another gentleman completed the paperwork. The general manager, knowing we had another place to be, did all that he could to expedite the sale. We were able to have a great car, at an amazing price, with a sale completed in less than 90 minutes. We have NEVER had a problem with a Lexus and find the service department to be impeccable as well.

Listed as 3.6, car is actually is a 2.5. I called them and they never changed the ad. The salesman I spoke with wasn't informed well on the car options... or prices.

For about 6 months, my husband and I were searching everywhere for a Jeep SRT 2014 or newer. We happened to come across one on Car Gurus that had been... recently traded in at Lexus Superstition Springs. We went in to check it out and had James Charm help us out view it, test drive it and talk numbers. Unfortunately, we were unable to come to an agreeable number due to the negative equity on our trade in. We told James we’d be looking at another SRT and let him know if we went with that one. James was kind enough to follow up with us daily to see if we were able to get a better deal on the other Jeep. James even went out of his way to convince his manager to give us more on our trade it to try to make the deal work. We decided to give it another try and thankfully we were able to come to an agreement that worked for us all! It took a few days and lots of hours but in the end it was all worth it! We honestly did not think it was going to be possible but James truly went above and beyond for us! We are super grateful and truly recommend you go see him! He is incredibly patient and understanding of your needs and finances! Thank you so much James! We will be referring all our friends to you!

I recently purchased a Lexus certified car from this dealership. I traded in my older car which needed an engine rebuild. Before purchasing the used... car, I examined the interior and exterior for any major issues as well as reviewing the car fax with the sales associate. Everything looked good so I purchased the car. A few weeks later I noticed that the front bumper was detached on the passenger side and I had a huge space between the bumper and the headlight on the driver side. I brought the car in to have them look at it and was told that the damage was there prior. Now I did not see the bumper damage but all I can think of was that the dealer fixed the bumper and then the bumper popped out since it was warped from being damaged. I explained that since this damage was not reported to me they should fix it. After talking to the service associates to no avail, I eventually talked to Greg the used car manager. He finally said that he would take it in and have it fixed. After removing the bumper they discovered that the bracket that was attached to the headlight which holds the bumper was broken from the previous owner and needed to be fixed. They wanted me to pay for the headlight which was $1500! I explained to them that it was damage from the previous owner and that I should not need to pay. So they eventually repaired it but upon picking up the car after they repaired it, the gap was still there. I talked to Greg and he and I agreed that I needed a new bumper but I would be the one that would have to pay for it. He explained that he had already put too much money into the used car and at this point he is losing money. He told me that the only other option was to swap out the car with another used car that he will find for me. Now at this point I am thinking he is basically wanting me to pay more out of my pocket for another car so that he can recuperate the loss on the repairs. I have purchased 2 previous cars from this dealership and after this experience I would say that customers should be weary. The dealership is selling defective cars and once the customers finds something wrong they make them pay for it or use shady tactics to make more money like trying to get you to swap it out for another used car. I am truly disappointed and angry for the way they have treated me. Will never purchase from this dealership again.

I would like to retract my previous review. The manager was able to quickly resolve the issue to my satisfaction. Apparently there was a misunderstanding... with the sale. I am grateful, satisfied for resolution and my daughter is looking forward to get her car.��

I was extremely impressed with Anontio Mora and the Customer Service he provided in my search for a used car. I had the exact make, model, color, and price... in mind, and he found me a car that checked every box on my list. I did hit a small issue in the buying process, however Dan Mertens and Antonio Mora worked to make sure I was still able to go home with the car of my dreams. Thanks to you both!

Thank you so much ! I appreciate the amazing service and comfort you brought to my car buying experience, I drove a hour to Mesa from surprise, just to... buy my car from their crew and I’m so glad I did ! I want to especially thank Mike Madden for taking car of Darla and I and putting us in a amazing Cadillac! 5 star service with out a doubt

The whole experience at Superstition Springs Lexus was great. I bought a used truck and it was a very low key satisfying experience. Bob my salesman was... great and took excellent care of me. I would recommend them to anyone.