Koppy Motors of Forest Lake

DO NOT TRUST KOPPY MOTORS!!! Im a fully disabled veteran. I was looking to get a car for my wife who had helped me get my life back. I recently went to look at a 2017 MKZ. The day of my appointment they told me they needed a recertification on it. So I looked at a 2017 BMW 330. Deanna ensured me she drove it and it was a great car. I didn't even make it hone before it broke down. They took it to their service center and supposedly "FIXED" it. Just over a month later it's down again. Codes for mods I don't even have. I spoke with dealership and Deanna was supposed to talk to the manager, I texted the manager no response. I talked to Andrew at the service shop. He told me what work they did and that my BMW is to complicated for them to work on. Wait but you already worked on it and now is down again. Hmmm. Not a good company to TRUST. I'm on a very limited income and now I'm in a situation were i have a car i can't drive. Just put 2500 down the last two months with my first payment as well. So I have a 2000 lbs paper weight tgat they said I'm stick with. DO NOT BUY A LOOK AT A CAR FROM THESE CROOKS. I tried to talk to them with no help.

Excellent customer service and buying experience. Their prices are amazing, and I always trust a place that works on their own cars. Picked up an Audi SQ5 and thoroughly enjoyed the three hour drive home.

DeAnna was a very nice young lady. Came out to see us on the lot shortly after we'd got there. Got in the back seat of the car we test drove even though we gave her our license and insurance info. We paid cash (check) so the transaction went rather smoothly. Another customer came in during our final paperwork while DeAnna was in the back room making copies and no one greeted him, said nothing to him, even others that worked there walked right by him and didn't say a word to him. We thought that was unprofessional. DeAnna finally saw him standing there then just left without finishing our paperwork!! Maybe everyone there should concentrate on being more customer friendly. Other than that our transaction with DeAnna and others in the office went rather swiftly.

NEVER BUY KOPPY CRAP, THEY LIKE TO LIE TO FARMERS AND OLD PEOPLE ON DISABILITY, TO GET THEIR MONEY.

I purchased a used car & experienced a few minor issues within the first couple of days. The staff at Koppy Motors went above & beyond to make things right!

thank you for the fast service today 10/04 2023, i needed a starter, and had to get to work,mark at the front desk got me right in, i was out less than a hour. and made it to work on time. i want to thank garnet for getting this done. koppy motors has been my service center for over 2 years, and they are the best.

We bought a 2011 Jeep Compass on August 30, 2023 from Koppy Motors. The mileage about 125,000. We took it for a test drive. Handled very well. We had our mechanic friend look it over really well. He gave his okay. I have been driving it. I love how it handles. I am very satisfied. Karen Personius

thank you to koppy motors forest lake service department, the staff and crew are excellant, took my car in for service today,and they were ready for me when i got there. a special thank you to terry the service manager, and to garnet, i will be comming back because of the good service. dave ferguson

I bought a 2007 Jeep Compass on June 16, 2022, from Koppy Motors. The mileage was around 80,000 miles. It is a 4x4. I thought this Jeep would be a good drive for my grandson living in Duluth. After buying this Jeep, I drove about a half a mile and filled the gas tank. When I left the gas station, the Jeep hesitated, like it was going to stop and this has happened several times after getting gas. Also that first day after leaving the gas station there was a scraping noise under the Jeep. I never had heard that noise when I test drove it for a few miles. Two days after buying the Jeep, I had front struts put in at a local auto repair shop and they told me the frame was bent. But on the Jeep Auto Check says, No Accidents. So I went back to Koppy Motors, Matt the service mgr. wasn't in. I talked to a lady in the office, and explained this to her. I said to her, I may need my money back. The first words that came out of her mouth was," I knew you were going to say that." This is probably what she has heard before and several times, I am sure. Real professional. I took the Jeep to Koppy motors on 19th Street in Forest Lake to have the scrapping noise addressed. I had back brakes put in, but I drove it and the scrapping noise was still there. So then it was the back parking brake that was doing the scrapping. They fixed that without charging me for that. Andy, the service advisor and Chauncey, the technician are wonderful and very nice people to work with. Very honest and helpful . After driving the Jeep about 500 miles, the steering is making a noise when turning. The information I received when buying it states, it has been thru a 121 Point Safety Inspection. I will never let my grandson drive this Jeep. I am stressed to the limit. I am driving it, but I have told my family that if I have an accident or die, from driving this Jeep, be sure to Thank Koppy Motors when they write my obituary. I could go on and on about this purchase. Absolutely, the worst mistake of my life. After they have your money, they do not know you. I see they have a buy back plan, really. I am sure they wouldn't buy my Jeep back. This JEEP is a LEMON......If you see me driving in Forest Lake, with LEMON decals in the side windows and on the back by the KOPPY MOTORS decal....THERE IS A LEMON DECAL RIGHT ABOVE THEIR NAME. I went to a collision center in Chisago City, for a second opinion, and they pointed out to me where this Jeep has been hit and repaired. I know this is a used vehicle, but don't sell a piece of crap, just to make a sale. WORST EXPERIENCE of my LIFE>

Mitch Ostlund and his staff were very professional and very helpful to me. They made buying a used vehicle fun and easy ! I'm very happy with the way they handled everything and highly recommend this dealership !