West Herr Nissan Orchard Park

4.8
(291 reviews)
Visit West Herr Nissan Orchard Park
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–8:00pm
Tuesday 9:00am–7:00pm 8:00am–8:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–8:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (716) 951-5840 (716) 951-5840
Used (716) 951-5844 (716) 951-5844
Service (716) 941-7735 (716) 941-7735

Inventory

See all 214 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2008.
West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.
Welcome to West Herr New York!!!

Service center

Phone number (716) 941-7735

Service hours

Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.8
(291 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

Aaron O’Neil was outstanding as the salesman for Heather

Aaron O’Neil was outstanding as the salesman for Heather and I. He made everything very easy

4.0

Aaron O’Neil was outstanding as the salesman for Heather

Aaron O’Neil was outstanding as the salesman for Heather and I. He made everything very easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

David, We're so glad to hear this! Thank you for choosing West Herr!

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5.0

Fast, friendly service!

Fast, friendly service! Always!! Bring back the popcorn machine. Haha never have a problem here.

5.0

Fast, friendly service!

Fast, friendly service! Always!! Bring back the popcorn machine. Haha never have a problem here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

My buying experience at West Herr Nissan rates as the

My buying experience at West Herr Nissan rates as the easiest and most stress free I’ve had. I’ve never looked forward to the process of getting a new car but this time was different. The staff here was very welcoming and my salesperson, Nicole, was very pleasant to work with. I had done my research and ended up with what I considered an excellent deal on a new Frontier. Even after we agreed to terms and I met with Jason to discuss service plans, etc, he was friendly and not pressuring at all. It was a very positive experience from start to finish.

5.0

My buying experience at West Herr Nissan rates as the

My buying experience at West Herr Nissan rates as the easiest and most stress free I’ve had. I’ve never looked forward to the process of getting a new car but this time was different. The staff here was very welcoming and my salesperson, Nicole, was very pleasant to work with. I had done my research and ended up with what I considered an excellent deal on a new Frontier. Even after we agreed to terms and I met with Jason to discuss service plans, etc, he was friendly and not pressuring at all. It was a very positive experience from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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3.0

I booked service for a factory recall nearly a month in

I booked service for a factory recall nearly a month in advance. I left my vehicle with the service department all day only to find out they didn’t have the part they needed to do the job. Now I have to wait 2 more weeks to get the work completed. Inexcusable!

3.0

I booked service for a factory recall nearly a month in

I booked service for a factory recall nearly a month in advance. I left my vehicle with the service department all day only to find out they didn’t have the part they needed to do the job. Now I have to wait 2 more weeks to get the work completed. Inexcusable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

If you're looking for an exceptional service department

If you're looking for an exceptional service department for your cars then go no further than West Herr Nissan service department in Orchard Park NY. I'm always amazed on how friendly, efficient, honest and over the top they are with their customers and the care of their customer's cars. I'm always so pleased with them all!!!

5.0

If you're looking for an exceptional service department

If you're looking for an exceptional service department for your cars then go no further than West Herr Nissan service department in Orchard Park NY. I'm always amazed on how friendly, efficient, honest and over the top they are with their customers and the care of their customer's cars. I'm always so pleased with them all!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mary Jane, We're so glad to hear this! Thank you for choosing West Herr!

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5.0

Service was very good.

Service was very good. Work was completed as scheduled. Communication with staff was great and they were a pleasure to do business with.

5.0

Service was very good.

Service was very good. Work was completed as scheduled. Communication with staff was great and they were a pleasure to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Service was very good Was given Nissan Consumer Affairs

Service was very good Was given Nissan Consumer Affairs phone number because problem with vehicle was out of warranty.problem with vehicle had been fixed in 2022.

5.0

Service was very good Was given Nissan Consumer Affairs

Service was very good Was given Nissan Consumer Affairs phone number because problem with vehicle was out of warranty.problem with vehicle had been fixed in 2022.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Tess was great.

Tess was great. She was very helpful and professional. I hope I get her the next time I need service.

5.0

Tess was great.

Tess was great. She was very helpful and professional. I hope I get her the next time I need service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cindy, We're so glad to hear this! Thanks for choosing West Herr!

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5.0

Nothing short of amazing!

Nothing short of amazing! If anyone with kids has ever taken them during any step of the process you know it’s crazy. Nichole involved my 3 year old daughter in the buying process and made it fun for her. Will continue to buy from her and recommend her to all my family and friends. Thanks again!

5.0

Nothing short of amazing!

Nothing short of amazing! If anyone with kids has ever taken them during any step of the process you know it’s crazy. Nichole involved my 3 year old daughter in the buying process and made it fun for her. Will continue to buy from her and recommend her to all my family and friends. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Completely satisfied with the service I’ve received, work

Completely satisfied with the service I’ve received, work has been to my satisfaction and is always detailed when I pick up my vehicle

5.0

Completely satisfied with the service I’ve received, work

Completely satisfied with the service I’ve received, work has been to my satisfaction and is always detailed when I pick up my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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See all 291 reviews