West Herr Chrysler Dodge Ram

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(228 reviews)
Visit West Herr Chrysler Dodge Ram
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Service Sales
Monday 8:00am–5:00pm 9:00am–7:00pm
Tuesday 8:00am–5:00pm 9:00am–7:00pm
Wednesday 8:00am–5:00pm 9:00am–6:00pm
Thursday 8:00am–5:00pm 9:00am–7:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday 8:00am–1:00pm 9:00am–5:00pm
Sunday Closed Closed
New (716) 941-7683 (716) 941-7683
Used (716) 941-7692 (716) 941-7692
Service (716) 941-7686 (716) 941-7686


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About our dealership

This seller has been on Cars.com since September 2008.
Our Vision Statement:

West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.
Welcome to West Herr New York!!!

Service center

Phone number (716) 941-7686

Service hours



(228 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of West Herr Chrysler Dodge Ram from DealerRater.

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Excellent service and knowledge

I was in for oil change, and tire rotation. Jeff informed me there was an open recall on my Jeep and they went ahead and fixed it. Extreme friendly and knowledgeable.


Very good experience with this dealership and their

Very good experience with this dealership and their service department. Very satisfied with the work performed.


Best dealership in town.

Best dealership in town. I had a bad experience with a competitor (Dodge Ram Dealer) and decided to try West Herr Dodge Ram and I'm glad I did. The salesperson Aron Wild is the best. Aron won back my convenience in car dealers. My family leased or purchased 6 vehicles of different models and maker from West Herr Dealerships and will continue to do so...Jim Hill


Excellent Service

He was so friendly, professional and helpful ! He explained in detail a miscommunication with the cost of the fob and separate programming cost, and then, apologized that it was not brought up at the time the fob was ordered.


Way to go Jeffrey!

I had a failure with a a/c compressor and brought it in to be repaired under warranty, I had the pleasure to work with Jeffrey and he was able to address and complete the work within 24 hours! Jeffrey even took the time to give me updates on the work being done ensuring we were on the same page! Great service Jeff!



I only gave one star because, I had to. My experience was terrible with Allison. They had my truck for a month! Terrible customer service and misinformation. I will never go back there again!! Will not recommend!


Service at West Herr Ram on Southwestern Blvd. Orc

Car was fixed under warranty and job well done. No one however called to tell me it was done, I went there next day to find out all work done and ready. When requesting apt. I was told to go to Jeep dealership on Southwestern but that was wrong information. When I asked a salesman at the Jeep dealership he said that I’m one of several people a day that are sent there daily. They only have detail shop and the service department was 5 parking lots down. When found where I was suppose to be they did not have my apt., but no problem they hooked my car up to machine that found it. Aside from the few mix ups, I was happy with my experience. I only mention them so someone can be spared in the future.


Past buying experience dealing with sales and service was

Past buying experience dealing with sales and service was excellent and friendly people around whole dealership


Would use their service department again

Service rep Allison was exceptional, courteous, and pleasant to work with. Work was done as promised. Courtesy car provided rides to and from home as promised.


Great dealership

Moe was very responsive and professional, very easy to deal with. I will definitely deal with him in the future for a vehicle purchase. Keep up the great work.

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