West Herr Ford of Hamburg

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(492 reviews)
Visit West Herr Ford of Hamburg
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Service Sales
Monday 7:00am–8:00pm 9:00am–7:00pm
Tuesday 7:00am–8:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–6:00pm
Thursday 7:00am–8:00pm 9:00am–7:00pm
Friday 8:00am–6:00pm 9:00am–6:00pm
Saturday 7:00am–4:30pm 9:00am–5:00pm
Sunday Closed Closed
New (716) 337-5348 (716) 337-5348
Used (716) 337-5508 (716) 337-5508
Service (716) 992-6053 (716) 992-6053


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About our dealership

This seller has been on Cars.com since September 2008.
West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.
Welcome to West Herr New York!!!

Service center

Phone number (716) 992-6053

Service hours



(492 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service and exceptional customer satisfactio

We brought our car in for an oil change today and as always Corey was very efficient and friendly. Our car was taken care of very quickly and we had a very relaxing visit. Corey is always kind and efficient and goes out of his way to make our experience a great one. We have to travel 1/2 hour for service but it is well worth it. We have bought 4 cars there and won't go anywhere else for we have always been treated very well. We give Corey and the dealership an A plus rating.

Dealer response

We are so happy to hear you had such a wonderful experience with us! We appreciate your continued business, and we thank you so much for the kind review! 😊


Excellent service.

Robert Pontrello was very thorough before, during and after service was completed. He answered all my questions. I don't walk very well because of my knees and he provided me with a chair when signing in and when signing out. I didn't have to ask. He just brought it. He is very considerate.

Dealer response

We are so happy to hear that! Thank you so much for the great review! 😊


Ford mobile service at your house

West Herr Ford sent thier mobile service van to my house to preform installing a recall on my two Ford Escapes. The tech did the recall in my garage very quick and was very friendly.


The dealership has always treated me with respect and has

The dealership has always treated me with respect and has never been pushy when I’m looking for a car. I’ve bought at least 5 cars from them and have never been disappointed.


Ron was very helpful courteous and kind he helped me get

Ron was very helpful courteous and kind he helped me get my Ford pass going and yes I would recommend him that anybody else


Highly recommend!

The team at West Herr quick lane was extremely helpful today. Jesse really made my experience a pleasant one. I would highly recommend getting your car serviced here.


Wonderful service

The service crew is always wonderful and polite, especially Mike! I have come in for regular service and emergencies and everything is a good experience.

Dealer response

Thank you so much! 😊


Brad arrived even before scheduled appt and called prior

Brad arrived even before scheduled appt and called prior to let us know he was on his way. He was very pleasant and did a great job!


Service appt.

Service appt. was for a recall part but service tech called to inform me of other problems that were covered under warranty. I was happy with the extra effort and speed at with they fixed the problem. Also, it saved me from making another appt.


Great dealership very helpful to the customer good

Great dealership very helpful to the customer good service to the community good employees very good company

Dealer response

We are so glad to hear that! Thank you so much, Dan! 😊

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