West Herr Ford of Hamburg

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(386 reviews)
Visit West Herr Ford of Hamburg
Sales hours:
Service hours:
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Service Sales
Monday 7:00am–8:00pm 9:00am–7:00pm
Tuesday 7:00am–8:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–6:00pm
Thursday 7:00am–8:00pm 9:00am–7:00pm
Friday 8:00am–6:00pm 9:00am–6:00pm
Saturday 7:00am–4:30pm 9:00am–5:00pm
Sunday Closed Closed
New (716) 337-5348 (716) 337-5348
Used (716) 337-5508 (716) 337-5508
Service (716) 992-6053 (716) 992-6053


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About our dealership

This seller has been on Cars.com since September 2008.
West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.
Welcome to West Herr New York!!!

Service center

Phone number (716) 992-6053

Service hours



(386 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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Duane was very professional and helpful especially with...

Duane was very professional and helpful especially with how challenging it can be to find new vehicles. I greatly appreciate him and his team and love my new car!


Excellent service experience!

Excellent service experience with Bob Pontrello and West Herr Ford! I brought my Ford F-150 to address a few problems as my factory warranty was expiring very soon. I waited until that last minute to do this leading up to a stressful situation but my stress was quickly eliminated by Bob in the West Herr service department. He squeezed me in to diagnose and confirm the issues I had, quickly ordered that parts needed and helped me schedule a convenient time to bring it in for the service. When I dropped it off he and everyone/everything there were great from start to finish! Bob was efficient, friendly and helpful during the entire repair service process. The entire time he kept in constant communication to keep me up on the progress and timeline. Very happy with the actual repair work done by the service team and the customer service they provided. I highly recommend Bob and West Herr for any of your service needs! Thanks Bob- I will be back!