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Hopper Motorplex

(446 reviews)
Visit Hopper Motorplex
Sales hours: 9:00am to 7:00pm
Service hours: 9:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 9:00am–7:00pm
Tuesday 9:00am–7:00pm 9:00am–7:00pm
Wednesday 9:00am–7:00pm 9:00am–7:00pm
Thursday 9:00am–7:00pm 9:00am–7:00pm
Friday 9:00am–7:00pm 9:00am–7:00pm
Saturday 10:00am–6:00pm 10:00am–6:00pm
Sunday Closed Closed
2020 consumer dealer award View 4 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award
(469) 217-7575 (469) 217-7575

Reviews

(446 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hopper Motorplex from DealerRater.

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They don't inspect their cars as well as they say do.

They don't inspect their cars as well as they say do. I bought a 2016 Challenger from them with a clean CARFAX report. When I waxed the car for the first time I noticed the LH side of the car has been painted. When I took the car in for a front end alignment the mechanic said the cross member was bent and needed to be replaced. The cost to replace the cross member, 2000,00!!!! Their mechanic should have caught a bent cross member!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Do not buy from here!

Do not buy from here! Husband bought a used Ram pickup, has been a nightmare since drove it off. They said new motor, 1 week later, broke down on side of highway, bone dry, no oil. Headlights didn't work, wipers didn't work. They said they must have forgotten to hook up during motor swap. Little things here and there since we got it. Now, 9 months later, transmission lines busted and leaked out. Mechanic says several bolts and such missing, causing rubbing and holes in lines, now out another $1000. Supposedly new transmission and new motor, with warranty on them, but can't get anybody to own up. This place is a joke.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly, personable sales experience.

Friendly, personable sales experience. I feel like I was treated well and got a great car and a good price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I did not end up buying the vehicle I was looking at for

I did not end up buying the vehicle I was looking at for reasons other than the quality of the car or the dealership. Everyone was upfront and professional. I had a very good experience with all the staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I would greatly advise anybody to stay away from buying

I would greatly advise anybody to stay away from buying any used vehicles from them as they are con artists. I bought a vehicle less than half a year ago the week after driving it out of the dealership the engine blew hopper multiplex took it back had the vehicle for four months replace the engine Called me gave me the vehicle a week into driving it. The wheel fell off. They proceeded to keep the vehicle for another two months. I finally got the vehicle back six months back after I purchased it I’ve had nothing but ongoing issues with the vehicle hopper multiplex refuses to acknowledge there’s an issue they’ve tried telling me it’s the transmission and now I’ve taken it to a jeep dealership and have a detailed review that proves and shows that everything wrong is due to the fact that the engine that they replaced Was not done correctly. They are missing brackets missing bolts. The engine is leaking because they did not install the radiator correctly but hopper Motorplex refuses to acknowledge it and claim that my warranty has run out. How can my warranty run out when the vehicle was in your shop for six months from the week I bought it I recommend anybody and everybody to stay away from buying used vehicles from them. John the manager is a con artist and does nothing to rectify the issue. I am now taking legal action to prove that the problems with the call I do to the engine they installed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

One of the best dealer experiences I’ve ever had!

One of the best dealer experiences I’ve ever had! They were so very helpful and worked with me to get the best price for my trade-in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My experience with Randy was excellent.

My experience with Randy was excellent. His communication was great. Randy did not give up on me. He knew exactly what truck I wanted and he made sure I drove off the lot with it. I will definitely be working with Randy again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This was my first time buying a vehicle from hopper

This was my first time buying a vehicle from hopper motorplex everything went good, my salesman Ed , I felt was upfront with the deal I would buy from them again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

amazing. Kyle was great and helped me out more than i...

amazing. Kyle was great and helped me out more than i could imagine. Very patient and answered all questions flawlessly. I will be back for my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very professional dealership. They helped me every step...

Very professional dealership. They helped me every step of the way from picking out a vehicle to the financing and all the way to driving it off the lot. Very friendly people Kyle is great. They will work with you and any problem you have. Definitely recommend dropping by.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.