Reviews
Very professional dealership. They helped me every step...
Very professional dealership. They helped me every step of the way from picking out a vehicle to the financing and all the way to driving it off the lot. Very friendly people Kyle is great. They will work with you and any problem you have. Definitely recommend dropping by.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I recently bought a 2016 Rubicon from Hopper. This is...
I recently bought a 2016 Rubicon from Hopper. This is the 2nd vehicle I have bought from them. The experience was outstanding both times. I can honestly say the I will buy from them for all my vehicle needs. Ernie and the other staff there are extremely easy to deal with and they treat me more like family than just another customer. They have my wholehearted endorsement
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Buying a used car
Friendly, and helpful people. Trent went out of his way, to help me, and keep me informed. Hopper gave me a very good deal on my trade in. VIP treatment. I would buy from them, again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Just bought. Used 2016 Can Am Spyder. Tristón was the...
Just bought. Used 2016 Can Am Spyder. Tristón was the salesman. Sorry to say but Triston was very uninformed. Pretty much every question was answered with, “It’s in the manual”. On the way home after getting gas, I couldn’t pull the key out. I called Triston. He pretty much said “figure it out” and “you bought it as is.” I pushed him and he gave an answer that helped but I was not impressed. I’ve ordered an Owner’s Manual.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hands down the worst dealership experience I’ve ever...
Hands down the worst dealership experience I’ve ever encountered! After signing documents and agreeing on a deal the salesman had me take the vehicle home for the weekend. Said bring it back Monday for the inspection & detail. 4 hours after the vehicle was dropped off, the salesman called stating all the aspects of the deal had changed and wanted another $10,000 down (with my $35k trade, on a $49k vehicle...). Over the next 2 days I spoke to different managers and was lied to every which way. It took over a WEEK to get the $2k I put down initially. Not to mention when I was given the vehicle it had no fuel; and was never reimbursed the $50 I put in the tank. I went 2 weeks later, was approved within 5 minutes of applying and with $0 down, was given more for my trade and a better financial institution! I highly recommend staying away from these guys!
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I bought a 2019!Tesla Model 3 from Kyle at Hopper...
I bought a 2019!Tesla Model 3 from Kyle at Hopper Motorplex sight unseen because I did not want to make the flight from Albuquerque to Dallas during time of Corona. Kyle took very nice exterior and intern videos of my car and was very responsive via texts and phone calls during the process. I received car that was transported to Albuquerque and was very pleased at how nice the car was and felt the whole experience was very positive 👍👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was best car buying experience that we have ever...
This was best car buying experience that we have ever had!!!! Kyle Field is a amazing salesman. They met all of our needs. WE WILL DO FUTURE BUSINESS WITH HOPPER MOTORPLEX!!! We give them a perfect score!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not Recommended
Was looking to buy a used vehicle from Hopper but when we arrived the car salesmen were just hanging out on the bench. Had to ask them if they worked there and to show us a certain jeep we came to look at. They had us follow them around to “look” for the vehicle. After 30 minutes of looking, he then proceeded to tell me the vehicle was being driven by the owners daughter and was taken the night before. Then he offered another vehicle with lower miles for the same price. I said “yes I’d like to see it. It then took him another 30 minutes to find the other Jeep he offered. When he finally found it, it was in the shop getting a lift kit and new tires so he said “it’s actually going to be an extra 4,000 if you want that one”. Anyway moral of the story very unprofessional, and unorganized. Definitely Would NOT recommend!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Fantastic experience.
Even in these trying times they made the whole experience easy and painless. From our sales agent Trent to the financial guru Brian, everyone was friendly and helpful. They are 96 miles from us and I would not hesitate to make the trip again if they have something I want. We'll worth the trip.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst internet/phone inquiry ever
So we inquired about a trading in and buying a truck.. first of the guy acted like he didn't have time for me. Then when he found the time the didn't want to work with me nothing... Guess we wasn't high class enough for this dealership....
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
As we discussed in our conversation, we deeply apologize for your experience. We have since spoke to the salesperson to ensure this will not happen again. We do appreciate your mention of trying us again on your next vehicle purchase! We look forward to helping you then!