Reviews
I didn't buy a car from them because they were dishonest
I didn't buy a car from them because they were dishonest with their pricing. Their website said that the car was listed at ~$45000, but the initial paperwork they brought to us had the sales price listed at ~$49000 with a "generous" $1000 discount. When I showed him the Honda Mall of Ga website that had the lower sales price, he "went back to talk to his manager" and came back with the correct sales price, but added on a number of "dealer upgrades" that came out to about $4000. This dealership does not deal with customers in good faith. They treat you like an idiot and try every imaginable sales tactic on you. I will never buy from them again. We had visited other dealerships to shop around and this dealership was easily our worst experience. We ended up buying the car for a significantly lower price from another dealership that treated us with respect and were upfront with their pricing.
I didn't buy a car from them because they were dishonest
I didn't buy a car from them because they were dishonest with their pricing. Their website said that the car was listed at ~$45000, but the initial paperwork they brought to us had the sales price listed at ~$49000 with a "generous" $1000 discount. When I showed him the Honda Mall of Ga website that had the lower sales price, he "went back to talk to his manager" and came back with the correct sales price, but added on a number of "dealer upgrades" that came out to about $4000. This dealership does not deal with customers in good faith. They treat you like an idiot and try every imaginable sales tactic on you. I will never buy from them again. We had visited other dealerships to shop around and this dealership was easily our worst experience. We ended up buying the car for a significantly lower price from another dealership that treated us with respect and were upfront with their pricing.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Honda Mall of Georgia and would like the opportunity to discuss the level of communication and customer service you received from our Sales Team when looking to purchase a vehicle. Can you please send your contact information to me? I look forward to hearing from you. Erick Ligon General Manager Honda Mall of Georgia eligon@penskeautomotive.com
The dealership had the inventory and just the car I was
The dealership had the inventory and just the car I was looking for. Everyone was friendly and professional and made sure I received great customer service. My salesman, Andres was especially helpful in working to make sure I got both the car and deal I wanted and I would highly recommend shopping for your next car at Honda Mall of GA!
The dealership had the inventory and just the car I was
The dealership had the inventory and just the car I was looking for. Everyone was friendly and professional and made sure I received great customer service. My salesman, Andres was especially helpful in working to make sure I got both the car and deal I wanted and I would highly recommend shopping for your next car at Honda Mall of GA!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear you found the perfect car and had a great experience with our team. Thank you for recommending Honda Mall of Georgia. Enjoy your new ride!
The 2025 Honda Civic Sport Touring Hybrid Sedan suffers
The 2025 Honda Civic Sport Touring Hybrid Sedan suffers from significant audio defects: the subwoofer rattles loudly at moderate volume (level 14, default settings), and the front speakers emit static when idle. Testing an identical new vehicle with the Honda Mall of Georgia service team confirmed the subwoofer issue as a manufacturing defect, yet they deemed it "normal." For a $35,000+ car promoted with "premium sound," these flaws fall short of expectations and are unacceptable. I've arranged a meeting with a Honda engineer to tackle these issues. Potential buyers, rigorously test the audio system before buying to sidestep these problems.
The 2025 Honda Civic Sport Touring Hybrid Sedan suffers
The 2025 Honda Civic Sport Touring Hybrid Sedan suffers from significant audio defects: the subwoofer rattles loudly at moderate volume (level 14, default settings), and the front speakers emit static when idle. Testing an identical new vehicle with the Honda Mall of Georgia service team confirmed the subwoofer issue as a manufacturing defect, yet they deemed it "normal." For a $35,000+ car promoted with "premium sound," these flaws fall short of expectations and are unacceptable. I've arranged a meeting with a Honda engineer to tackle these issues. Potential buyers, rigorously test the audio system before buying to sidestep these problems.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Gary, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding the audio system of your 2025 Honda Civic Sport Touring Hybrid Sedan, as well as the diagnosis provided to you by our Service Team. Please send me an email with your preferred contact information to discuss this further. Thank you, Erick Ligon General Manager Honda Mall of Georgia eligon@penskeautomotive.com
They lied to us about the car we wanted they tried to say
They lied to us about the car we wanted they tried to say that the previous owner put the wrong hood on the car,I wouldn't send my biggest enemy here
They lied to us about the car we wanted they tried to say
They lied to us about the car we wanted they tried to say that the previous owner put the wrong hood on the car,I wouldn't send my biggest enemy here
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Laurie, I appreciate you taking the time to share your feedback from your recent visit here at Honda Mall of Georgia and would like the opportunity to discuss your experience with our Sales Team regarding the status of a vehicle you were interested in. Can you please send your contact information to me? I look forward to hearing from you. Erick Ligon General Manager Honda Mall of Georgia eligon@penskeautomotive.com
I only dealt with salespeople on phone.
I only dealt with salespeople on phone. He was prompt at responding to my phone calls and answering my questions.
I only dealt with salespeople on phone.
I only dealt with salespeople on phone. He was prompt at responding to my phone calls and answering my questions.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your positive experience with our team at Honda Mall of Georgia.
A few days ago I visited the service center with a 2022
A few days ago I visited the service center with a 2022 Honda Pilot to have the AC checked. The assistant was JUAN who checked the AC by hand. He did not take the car to the workshop to have the same fault looked at by a mechanic. Since I was not happy with that decision, I sought out the general manager DAVID MARTINEZ who stood firmly behind Juan and confirmed that the AC CAN BE CHECKED BY HAND without using any specific tools. I asked David if Juan was a mechanic or a technician and the answer was NO. How can someone who is not qualified for that job diagnose a fault in a car.
A few days ago I visited the service center with a 2022
A few days ago I visited the service center with a 2022 Honda Pilot to have the AC checked. The assistant was JUAN who checked the AC by hand. He did not take the car to the workshop to have the same fault looked at by a mechanic. Since I was not happy with that decision, I sought out the general manager DAVID MARTINEZ who stood firmly behind Juan and confirmed that the AC CAN BE CHECKED BY HAND without using any specific tools. I asked David if Juan was a mechanic or a technician and the answer was NO. How can someone who is not qualified for that job diagnose a fault in a car.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your feedback regarding your recent visit to our service center. I would appreciate the opportunity to address them with you directly and ensure your satisfaction. Please feel free to contact me directly using my information below. Erick Ligon General Manager eligon@penskeautomotive.com
Geat experience with Jim.
Geat experience with Jim. Would recommend highly for service. He was very professional and helpful.
Geat experience with Jim.
Geat experience with Jim. Would recommend highly for service. He was very professional and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad our team was able to provide you with a great experience at the Honda Mall of Georgia. Thank you for your recommendation. We hope to serve you again soon.
Have been using Honda Mall of Ga for over 20 years.
Have been using Honda Mall of Ga for over 20 years. Have always been happy with the service I have received .
Have been using Honda Mall of Ga for over 20 years.
Have been using Honda Mall of Ga for over 20 years. Have always been happy with the service I have received .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a loyal customer of Honda Mall of Georgia for so long. Your satisfaction with our service over the years means a lot to us. All the best!
Very nice people, honestly didn’t take them long to do
Very nice people, honestly didn’t take them long to do the service. They also found a nail in my tire, thankfully it was found! Joey was great to work with! (also the chairs in the waiting room are very comfortable)
Very nice people, honestly didn’t take them long to do
Very nice people, honestly didn’t take them long to do the service. They also found a nail in my tire, thankfully it was found! Joey was great to work with! (also the chairs in the waiting room are very comfortable)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Honda Mall of Georgia. It's great to hear that our team took care of everything so efficiently. We’re glad you found the waiting room comfortable, too!
Very professional and great customer service.
Very professional and great customer service. Gives many options to select from. Great experience overall
Very professional and great customer service.
Very professional and great customer service. Gives many options to select from. Great experience overall
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about Honda Mall of Georgia. We're pleased to hear that our team provided a great experience and multiple options for you.