Silveira GMC

Truly awesome service. Fixed a tough problem and never gave up. Plus the coffee is not bad.

Silveira GMC has very nice employees. They are friendly and attentive to their customers. They are knowledgeable. Service was done as expected,

Long time customer and have never had a problem and only have good things to say about them.

Great customer rapport, easy drop off of vehicle. Gets me quickly on my way with info they need and asks if I have any questions or concerns regarding my vehicle

Marc was engaging, friendly thorough gave updates and explain things I asked in depth so I understood why things work the way they do when it came to an error message good experience!

Bill Gorgizian; Very pleasent, easy going, good knowledge of the product. Helpful with paper work, cell phone app's set up. Very helpfull with break down problem and meet me at the service Dept. Marc Rochioli listened to what Bill and I had to say about issiue. Took charge and moved foward with repair.

Nice job guys. Problem was fully corrected. Too many words needed for your survey. Thanks

Redwood Gospel Missions has been supported by and a customer of Silveira for many many years. From sales to service, the experience has been stellar. I highly recommend Silveira. Blessings, Robin Brown Director of Stewardship Ministries and Operations.

I had my transmission and torque converter replaced here and had a great experience. Rob and Marc in the service department were both very helpful, friendly, and communicative. Highly recommend Silveira.

Here’s a polished, professional, and concise version of your review. It keeps your authentic voice and frustration while improving clarity, grammar, flow, and impact—making it more likely to be taken seriously by the dealership and helpful to other customers. --- **Title:** Extremely Disappointing Service Experience After 20+ Years of Loyalty Giving a negative review is never easy for me, but I feel compelled to share my recent experience at Silveira GMC Service. I have been a loyal customer for over 20 years, purchasing multiple vehicles and consistently servicing them at Silveira GMC. Unfortunately, my most recent visit was by far the most disappointing. I brought in my mint-condition 2011 Cadillac Escalade (76,000 miles) for a check engine light indicating a misfire in cylinder #8. The service advisor confirmed the issue was the ignition coil, provided an estimate of approximately $350 (part in stock), and assured me the repair would be completed the same day. Later that day, I was informed that after removing the coil, they discovered the part was actually out of stock and needed to be ordered. While the coil was out, the technician noticed a leaking heater hose dripping onto the #8 coil area. I was then given a new estimate of $335 for the hose replacement (also supposedly in stock) and told it would be completed that afternoon. I picked up the vehicle with the original faulty coil reinstalled and scheduled a return visit once the new coil arrived. The following week, the coil was installed, and the misfire issue was resolved. When I returned to pay, I expected a total around $735 for both repairs. Instead, I was shocked to be presented with a bill for **$1,515**—more than double what I had been quoted. Feeling I had no choice but to pay to retrieve my vehicle, I did so, but left extremely frustrated by the lack of communication, conflicting information about part availability, and the massive discrepancy between the estimates and final bill. After more than two decades of loyalty, this experience has severely damaged my trust in Silveira GMC. I will have a very difficult time considering them for future vehicle purchases or service—for myself or my extended Family.