Reviews
Redwood Gospel Missions has been supported by and a
Redwood Gospel Missions has been supported by and a customer of Silveira for many many years. From sales to service, the experience has been stellar. I highly recommend Silveira. Blessings, Robin Brown Director of Stewardship Ministries and Operations.
Redwood Gospel Missions has been supported by and a
Redwood Gospel Missions has been supported by and a customer of Silveira for many many years. From sales to service, the experience has been stellar. I highly recommend Silveira. Blessings, Robin Brown Director of Stewardship Ministries and Operations.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Robin, for your kind words and continued trust over the years. We’re truly honored to support Redwood Gospel Missions and to have such a longstanding relationship with your team. It means a great deal to hear that your experiences with both our sales and service departments have been stellar. We appreciate all that you do for our community and look forward to serving you for many years to come.
I had my transmission and torque converter replaced here
I had my transmission and torque converter replaced here and had a great experience. Rob and Marc in the service department were both very helpful, friendly, and communicative. Highly recommend Silveira.
I had my transmission and torque converter replaced here
I had my transmission and torque converter replaced here and had a great experience. Rob and Marc in the service department were both very helpful, friendly, and communicative. Highly recommend Silveira.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad to hear you had such a positive experience with your transmission and torque converter repair. Rob and Marc will be happy to know they made a difference. We truly appreciate the recommendation and your trust in Silveira—please don’t hesitate to reach out if we can help with anything in the future!
Here’s a polished, professional, and concise version of
Here’s a polished, professional, and concise version of your review. It keeps your authentic voice and frustration while improving clarity, grammar, flow, and impact—making it more likely to be taken seriously by the dealership and helpful to other customers. --- **Title:** Extremely Disappointing Service Experience After 20+ Years of Loyalty Giving a negative review is never easy for me, but I feel compelled to share my recent experience at Silveira GMC Service. I have been a loyal customer for over 20 years, purchasing multiple vehicles and consistently servicing them at Silveira GMC. Unfortunately, my most recent visit was by far the most disappointing. I brought in my mint-condition 2011 Cadillac Escalade (76,000 miles) for a check engine light indicating a misfire in cylinder #8. The service advisor confirmed the issue was the ignition coil, provided an estimate of approximately $350 (part in stock), and assured me the repair would be completed the same day. Later that day, I was informed that after removing the coil, they discovered the part was actually out of stock and needed to be ordered. While the coil was out, the technician noticed a leaking heater hose dripping onto the #8 coil area. I was then given a new estimate of $335 for the hose replacement (also supposedly in stock) and told it would be completed that afternoon. I picked up the vehicle with the original faulty coil reinstalled and scheduled a return visit once the new coil arrived. The following week, the coil was installed, and the misfire issue was resolved. When I returned to pay, I expected a total around $735 for both repairs. Instead, I was shocked to be presented with a bill for **$1,515**—more than double what I had been quoted. Feeling I had no choice but to pay to retrieve my vehicle, I did so, but left extremely frustrated by the lack of communication, conflicting information about part availability, and the massive discrepancy between the estimates and final bill. After more than two decades of loyalty, this experience has severely damaged my trust in Silveira GMC. I will have a very difficult time considering them for future vehicle purchases or service—for myself or my extended Family.
Here’s a polished, professional, and concise version of
Here’s a polished, professional, and concise version of your review. It keeps your authentic voice and frustration while improving clarity, grammar, flow, and impact—making it more likely to be taken seriously by the dealership and helpful to other customers. --- **Title:** Extremely Disappointing Service Experience After 20+ Years of Loyalty Giving a negative review is never easy for me, but I feel compelled to share my recent experience at Silveira GMC Service. I have been a loyal customer for over 20 years, purchasing multiple vehicles and consistently servicing them at Silveira GMC. Unfortunately, my most recent visit was by far the most disappointing. I brought in my mint-condition 2011 Cadillac Escalade (76,000 miles) for a check engine light indicating a misfire in cylinder #8. The service advisor confirmed the issue was the ignition coil, provided an estimate of approximately $350 (part in stock), and assured me the repair would be completed the same day. Later that day, I was informed that after removing the coil, they discovered the part was actually out of stock and needed to be ordered. While the coil was out, the technician noticed a leaking heater hose dripping onto the #8 coil area. I was then given a new estimate of $335 for the hose replacement (also supposedly in stock) and told it would be completed that afternoon. I picked up the vehicle with the original faulty coil reinstalled and scheduled a return visit once the new coil arrived. The following week, the coil was installed, and the misfire issue was resolved. When I returned to pay, I expected a total around $735 for both repairs. Instead, I was shocked to be presented with a bill for **$1,515**—more than double what I had been quoted. Feeling I had no choice but to pay to retrieve my vehicle, I did so, but left extremely frustrated by the lack of communication, conflicting information about part availability, and the massive discrepancy between the estimates and final bill. After more than two decades of loyalty, this experience has severely damaged my trust in Silveira GMC. I will have a very difficult time considering them for future vehicle purchases or service—for myself or my extended Family.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Vincent, we would love to hear in your own words rather that Chat GPT, but I do hear you when you say you're beyond frustrated with the lack of communication on the price of the bill and overrall experience with us. We would like to make sure that we resolve this issue and prevent it from happening in the future. Customers like you are most important to us, and we want to try to earn that trust back however we can. We would love to speak with you and make a plan to make up for this. Please reach out to Jim Corder, our service manager or Mark Stone, our General Manager. We look forward to hearing from you, SIlveira GMC Service Team
What an excellent experience!
What an excellent experience! From the easy financing to great communication through out the whole process. We will definitely be back to buy again.
What an excellent experience!
What an excellent experience! From the easy financing to great communication through out the whole process. We will definitely be back to buy again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind review! We’re thrilled to hear you had an excellent experience and that our financing process and communication made things easy from start to finish. We truly appreciate your trust in our team and look forward to helping you again when you’re ready for your next vehicle!
Really good price for 37,500 mile service.
Really good price for 37,500 mile service. I couldn’t do it myself for this price.
Really good price for 37,500 mile service.
Really good price for 37,500 mile service. I couldn’t do it myself for this price.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! Our goal is always to offer quality service and we appreciate you choosing us. See you in next time!
Thank you for your feedback! We’re glad the service delivered great value. We appreciate your trust and your business!
Communication with Marc was excellent.
Communication with Marc was excellent. They treated me very well and fixed my truck very quickly.
Communication with Marc was excellent.
Communication with Marc was excellent. They treated me very well and fixed my truck very quickly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience! We’re thrilled to hear that Marc provided excellent communication and that our team took great care of you. Getting your truck fixed quickly is always our goal. We truly appreciate your business and look forward to helping you again in the future.
I am extremely pleased with the Service Dept.
I am extremely pleased with the Service Dept.. I wouldn't consider any other location to service my Buick.
I am extremely pleased with the Service Dept.
I am extremely pleased with the Service Dept.. I wouldn't consider any other location to service my Buick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
James, thank you so much for the kind words! We truly appreciate your loyalty and trust in our Service Department. Our team takes great pride in providing top-notch care for your Buick, and it means a lot to know you wouldn’t consider going anywhere else. We look forward to continuing to take care of you for many years to come!
Silveira has always been very reliable, professional, and
Silveira has always been very reliable, professional, and friendly. We have used them for many years for service and maintenance on our company vehicles, they are wonderful people! We highly recommend them for service and sales.
Silveira has always been very reliable, professional, and
Silveira has always been very reliable, professional, and friendly. We have used them for many years for service and maintenance on our company vehicles, they are wonderful people! We highly recommend them for service and sales.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Furber, Thank you so much for your kind words and continued trust in Silveira GMC. We truly appreciate your loyalty over the years and are honored to help keep your company vehicles running smoothly. Our team takes pride in providing reliable service and it means a lot to hear that reflected in your experience. Thank you for the recommendation—we look forward to continuing to serve you for many years to come!
Best dealership on the planet.
Best dealership on the planet. I wouldn't buy a GMC or Chevy anywhere else and I can always count on the service department for the best customer service in the industry.
Best dealership on the planet.
Best dealership on the planet. I wouldn't buy a GMC or Chevy anywhere else and I can always count on the service department for the best customer service in the industry.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark, Thank you so much for the incredible review! We’re honored to be your go-to dealership for Chevrolet and GMC, and it means the world to hear that both our sales and service teams continue to earn your trust. We truly appreciate your loyalty, and we’re always here whenever you need us!
Very professional, interpersonal skills top notch.
Very professional, interpersonal skills top notch. Creates a very comfortable atmosphere in stressful financial situations
Very professional, interpersonal skills top notch.
Very professional, interpersonal skills top notch. Creates a very comfortable atmosphere in stressful financial situations
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re thrilled to hear that our team made you feel comfortable and supported throughout the process. Buying a vehicle can be stressful, and we always aim to provide a professional, welcoming experience from start to finish. We truly appreciate you taking the time to share your feedback and look forward to serving you again in the future!