Nissan South of Morrow

3.9
(3,349 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 1:00pm–6:00pm Closed

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Reviews

3.9
(3,349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan South of Morrow from DealerRater.

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1.0

I have had the worst experience with this location.

I have had the worst experience with this location. They (LEO, GARDEL, BRAD BENJAMIN, DAVID PRICE, DWAIN, and JOANNA. They sold me this car and the next day the engine light was on due to a turbo problem. I have not CUSSED them OUT nor have I been rude to them - I just wanted the car fixed. I brought the car back on day 2 and day 3. DWAIN LIED about getting a part in for 2 weeks then DAVID PRICE lied for the next 2 weeks about whatever he said he was going to do and then did nothing. STILL TO THIS DAY I have not been transferred to LEO if he is even the GM regarding this problem - I was transferred to GARDEL who has yet to validate the email sent to him last week requesting them to pay for my 1st car payment since nothing has been done on their part. I called today (9/5/23) and JOANNA - is the worst receptionist ever!! Just be nice and transfer the phone - no she hangs up or doesn't answer!! DAVID PRICE answers as well and starts to laugh on the phone - DO NOT BUY ANYTHING FROM THEM!! UNPROFESSIONAL and NOT LOYAL TO ensuring the Customer has a good EXPERIENCE!! I don't want this car ---- I WANT ALL OF MY MONEY BACK!! I never hated anything but I hate this place!!

1.0

I have had the worst experience with this location.

I have had the worst experience with this location. They (LEO, GARDEL, BRAD BENJAMIN, DAVID PRICE, DWAIN, and JOANNA. They sold me this car and the next day the engine light was on due to a turbo problem. I have not CUSSED them OUT nor have I been rude to them - I just wanted the car fixed. I brought the car back on day 2 and day 3. DWAIN LIED about getting a part in for 2 weeks then DAVID PRICE lied for the next 2 weeks about whatever he said he was going to do and then did nothing. STILL TO THIS DAY I have not been transferred to LEO if he is even the GM regarding this problem - I was transferred to GARDEL who has yet to validate the email sent to him last week requesting them to pay for my 1st car payment since nothing has been done on their part. I called today (9/5/23) and JOANNA - is the worst receptionist ever!! Just be nice and transfer the phone - no she hangs up or doesn't answer!! DAVID PRICE answers as well and starts to laugh on the phone - DO NOT BUY ANYTHING FROM THEM!! UNPROFESSIONAL and NOT LOYAL TO ensuring the Customer has a good EXPERIENCE!! I don't want this car ---- I WANT ALL OF MY MONEY BACK!! I never hated anything but I hate this place!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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1.0

Their Customer Service is TERRIBLE!

Their Customer Service is TERRIBLE!!!!! Yesterday (Monday, 8/21/23), I picked up my car from being serviced, mind you I dropped off my car for a "tune-up" on Friday (8/18/23) morning @ 11am! When I first pulled up, it took a minute for the service rep (Andre) to come and receive my car (there was NO customers in front of me). Mr. Andre said they will do a diagnostic and will contact me with the results. I had to call them at "4PM" and ask about the status on my vehicle. The reason I was given was, "their computer systems were down (from 11am-4pm) and that's why I wasn't contacted AND was told - it's no ones fault!!!" If finally got a hold of Mr. Andre and he tells me my car is finished and ready for pick-up! I asked him, how is my car ready for pick-up and I didn't get the diagnostic results, nor give you guys permission to work on my vehicle!!! Once I got the "email" (as I'm on the phone) asking for my approval for the tune-up work on my car and I approve it. I told Mr. Andre I will go ahead and leave my vehicle there, so it would be serviced first thing Saturday morning. I had to call "AGAIN" at 1PM on Saturday to get the status on my car. The lady who answered the phone, said at the moment she couldn't find 'anyone' to answer my questions, but she'll have someone call me back. I told her I needed my car today and I asked her what time they close, she said at 7PM!!! I never got a call back, so I called around 4pm - no one answers, then the recording says they will return my call, the next business day...which is MONDAY!!!! I left a voicemail letting them know how upset I was for them not contacting me and keeping my car over the weekend. I asked them to contact me asap Monday. Well, I had to call them AGAIN (no one contacted me)!!! I asked for the service manager and spoke to Mr. Willis. Mr. Willis stated that Mr. Andre attempted to contact me twice, but I DID NOT receive not 1 voicemail, text or email letting know that my vehicle was ready for pick-up. Mr. Willis apologized for the misinformation given by the receptionist and inconvenience of keeping my car over the weekend. My tune-up cost was over $1,070.00 and Mr. Willis said he would compensate me by taking 103.80 off for my "inconvenience". Well, when I went to pay for my car and use the coupon I received in the mail (which states; if your car service is more then $500, you will get $100 off for parts and labor)....well, the Service Manager - Mr. Willis had used a 'customers' coupon to compensate me.... for 'them' inconveniencing 'me', therefore, I could not use the coupon, which it was intended for, to use to pay for this expensive service!!!! I guess you pulled one over on me, right Mr. Willis? I wouldn't recommend Nissan South Morrow for "car service' to my worst enemy! (FYI: The 1 star is the cashier, who checked me out!)

1.0

Their Customer Service is TERRIBLE!

Their Customer Service is TERRIBLE!!!!! Yesterday (Monday, 8/21/23), I picked up my car from being serviced, mind you I dropped off my car for a "tune-up" on Friday (8/18/23) morning @ 11am! When I first pulled up, it took a minute for the service rep (Andre) to come and receive my car (there was NO customers in front of me). Mr. Andre said they will do a diagnostic and will contact me with the results. I had to call them at "4PM" and ask about the status on my vehicle. The reason I was given was, "their computer systems were down (from 11am-4pm) and that's why I wasn't contacted AND was told - it's no ones fault!!!" If finally got a hold of Mr. Andre and he tells me my car is finished and ready for pick-up! I asked him, how is my car ready for pick-up and I didn't get the diagnostic results, nor give you guys permission to work on my vehicle!!! Once I got the "email" (as I'm on the phone) asking for my approval for the tune-up work on my car and I approve it. I told Mr. Andre I will go ahead and leave my vehicle there, so it would be serviced first thing Saturday morning. I had to call "AGAIN" at 1PM on Saturday to get the status on my car. The lady who answered the phone, said at the moment she couldn't find 'anyone' to answer my questions, but she'll have someone call me back. I told her I needed my car today and I asked her what time they close, she said at 7PM!!! I never got a call back, so I called around 4pm - no one answers, then the recording says they will return my call, the next business day...which is MONDAY!!!! I left a voicemail letting them know how upset I was for them not contacting me and keeping my car over the weekend. I asked them to contact me asap Monday. Well, I had to call them AGAIN (no one contacted me)!!! I asked for the service manager and spoke to Mr. Willis. Mr. Willis stated that Mr. Andre attempted to contact me twice, but I DID NOT receive not 1 voicemail, text or email letting know that my vehicle was ready for pick-up. Mr. Willis apologized for the misinformation given by the receptionist and inconvenience of keeping my car over the weekend. My tune-up cost was over $1,070.00 and Mr. Willis said he would compensate me by taking 103.80 off for my "inconvenience". Well, when I went to pay for my car and use the coupon I received in the mail (which states; if your car service is more then $500, you will get $100 off for parts and labor)....well, the Service Manager - Mr. Willis had used a 'customers' coupon to compensate me.... for 'them' inconveniencing 'me', therefore, I could not use the coupon, which it was intended for, to use to pay for this expensive service!!!! I guess you pulled one over on me, right Mr. Willis? I wouldn't recommend Nissan South Morrow for "car service' to my worst enemy! (FYI: The 1 star is the cashier, who checked me out!)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

I bought a car through TIFFANY , she was my sales person

I bought a car through TIFFANY , she was my sales person , as an immigrant and trying to get a car that fits your budget its really hard .But thanks to Tiffany from Nissan South Morrow ,she wore my shoes and got me a brand new car that fits my budget. I can say she is an angel and God bless her . She understood my need and filled the gap without any discrimination ,she was very patient with me. This world needs people like her. Great customer servive. Thank you Sancho for helping me too when Tiffany was out of office.

5.0

I bought a car through TIFFANY , she was my sales person

I bought a car through TIFFANY , she was my sales person , as an immigrant and trying to get a car that fits your budget its really hard .But thanks to Tiffany from Nissan South Morrow ,she wore my shoes and got me a brand new car that fits my budget. I can say she is an angel and God bless her . She understood my need and filled the gap without any discrimination ,she was very patient with me. This world needs people like her. Great customer servive. Thank you Sancho for helping me too when Tiffany was out of office.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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1.0

This is the worst service department I ever used.

This is the worst service department I ever used. The people are unprofessional. Stay away

1.0

This is the worst service department I ever used.

This is the worst service department I ever used. The people are unprofessional. Stay away

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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1.0

Unprofessional management.

Unprofessional management. A faulty service caused a my car to catch on fire. I've had a mediation with the BBB without resolution. I've been ignored and verbally abused by management regarding this matter.

1.0

Unprofessional management.

Unprofessional management. A faulty service caused a my car to catch on fire. I've had a mediation with the BBB without resolution. I've been ignored and verbally abused by management regarding this matter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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1.0

I came in today in hopes of trading in my veh for a more

I came in today in hopes of trading in my veh for a more suitable veh for my new family . I was told i would be working with Nick who i previously worked with when i first bought my veh . I arrived met Nick and was passed on immediately to another salesmen name David or Dave can’t really remember that’s how in memorable the experience was . I knew that my credit was challenging and with the trade in i was told i owe more than the veh is worth which was ok . I was already prepared to do a down payment . The salesmen was totally uninterested in trying to help me and more so more focused on getting a sale . He continued to have me waiting for responses from his boss regarding what he could do . Did he check on me no did he make conversation ti stalk time no he went and left me at a desk while he sat at another just looking . As a salesman i feel he should have been more attentive i was treated promptly as a non sale meaning he felt he wasn’t going to get a sale so he put zero effort in . Little do he know i had 10,000 in cash ready to put down for a veh . It’s crazy how people will judge and treat you based off just looking at you . I advise the salesman to stop treating people as just a sale but actually treat them like you care. Treat them like you are trying to help your mom or dad get a veh . Even if you don’t get the sale . They still would appreciate you for at least treating them good .

1.0

I came in today in hopes of trading in my veh for a more

I came in today in hopes of trading in my veh for a more suitable veh for my new family . I was told i would be working with Nick who i previously worked with when i first bought my veh . I arrived met Nick and was passed on immediately to another salesmen name David or Dave can’t really remember that’s how in memorable the experience was . I knew that my credit was challenging and with the trade in i was told i owe more than the veh is worth which was ok . I was already prepared to do a down payment . The salesmen was totally uninterested in trying to help me and more so more focused on getting a sale . He continued to have me waiting for responses from his boss regarding what he could do . Did he check on me no did he make conversation ti stalk time no he went and left me at a desk while he sat at another just looking . As a salesman i feel he should have been more attentive i was treated promptly as a non sale meaning he felt he wasn’t going to get a sale so he put zero effort in . Little do he know i had 10,000 in cash ready to put down for a veh . It’s crazy how people will judge and treat you based off just looking at you . I advise the salesman to stop treating people as just a sale but actually treat them like you care. Treat them like you are trying to help your mom or dad get a veh . Even if you don’t get the sale . They still would appreciate you for at least treating them good .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Chefb, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact Voncella McGrady our customer care Specialist (770) 968-1360 so we can work towards a resolution. We look forward to hearing from you.

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1.0

Insensitive to Seniors complicit in an identity sc

Unprofessional, service inadequate. Did not get complimentary car wash. Did not ask to give appt. for other needed repairs. I believe this dealership is complicit in knowingly being a part of my identity theft problem. Was told to do something insane regarding making a purchase.

1.0

Insensitive to Seniors complicit in an identity sc

Unprofessional, service inadequate. Did not get complimentary car wash. Did not ask to give appt. for other needed repairs. I believe this dealership is complicit in knowingly being a part of my identity theft problem. Was told to do something insane regarding making a purchase.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Georgianna Hardin Williams, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. We would like an opportunity to make this up to you. If you are willing, please reach out to our customer care specialist Voncella McGrady (770) 968-1360 so we can work towards a resolution.

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1.0

I made an appointment due to my check engine light being

I made an appointment due to my check engine light being on. I was on time for my appointment. The service adjuster was very nice and pleasant however lacked communication. After waiting over 5 hours, I walked up to the work station and asked for a status. To be told that the technician is still trying to make a diagnosis and that they have been busy. I was then told that I had an electric problem and the diagnostic is $500, but was told seconds prior that the tech was working on the diagnosis. I do not believe my car was touched after over 5 hours of waiting. I asked for my car to be pulled around and after 20 minutes still no car. I asked the service advisor to please pull my car around so that I could leave. A waste of time. Very disappointed.

1.0

I made an appointment due to my check engine light being

I made an appointment due to my check engine light being on. I was on time for my appointment. The service adjuster was very nice and pleasant however lacked communication. After waiting over 5 hours, I walked up to the work station and asked for a status. To be told that the technician is still trying to make a diagnosis and that they have been busy. I was then told that I had an electric problem and the diagnostic is $500, but was told seconds prior that the tech was working on the diagnosis. I do not believe my car was touched after over 5 hours of waiting. I asked for my car to be pulled around and after 20 minutes still no car. I asked the service advisor to please pull my car around so that I could leave. A waste of time. Very disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi D.w., we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to Roderick Willis our service manager at (770) 968-1360. We look forward to hearing from you.

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1.0

Took car for oil change 1 day after after having it

Took car for oil change 1 day after after having it detailed got it back black paint was spotty chrome wheels were dirty

1.0

Took car for oil change 1 day after after having it

Took car for oil change 1 day after after having it detailed got it back black paint was spotty chrome wheels were dirty

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Bigdoogy44, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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5.0

While healing from rotator cuff surgery, I recently had a

While healing from rotator cuff surgery, I recently had a frustrating experience with a flat time and a useless spare. My personal advisor Andre Wright kept me informed re status of repair. Andre was friendly; yet professional and informative. Though I never met the mechanic he/she also did a terrific job. Thank you Stan

5.0

While healing from rotator cuff surgery, I recently had a

While healing from rotator cuff surgery, I recently had a frustrating experience with a flat time and a useless spare. My personal advisor Andre Wright kept me informed re status of repair. Andre was friendly; yet professional and informative. Though I never met the mechanic he/she also did a terrific job. Thank you Stan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Stanleyklausner, thank you so much for your positive comments about Nissan South Morrow! Thank you so much again for your feedback! We hope you have a great day!

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