Flow Honda

I brought my vehicle to Flow three different times for an oil leak we knew we had for warranty work since we only have 30k miles on the vehicle. All. Three times within 30 mins of dropping the vehicle off we got a call saying they couldn’t find the leak and saw “oil spillage” from the last oil change, which the “spillage” was the leak. The third and final time bringing my vehicle here I got the same call they couldn’t find a leak and after going off on the service advisor about the leak they magically find the leak 5 mins after going off on them. I had 2 other shops and I could visibly see the leak myself and I have less than two year’s experience in the service industry. This dealership is scamming customers out of their warranty work and I will never be back here and will never recommend this dealership to anyone

I brought my vehicle to Flow three different times for an oil leak we knew we had for warranty work since we only have 30k miles on the vehicle. All. Three times within 30 mins of dropping the vehicle off we got a call saying they couldn’t find the leak and saw “oil spillage” from the last oil change, which the “spillage” was the leak. The third and final time bringing my vehicle here I got the same call they couldn’t find a leak and after going off on the service advisor about the leak they magically find the leak 5 mins after going off on them. I had 2 other shops and I could visibly see the leak myself and I have less than two year’s experience in the service industry. This dealership is scamming customers out of their warranty work and I will never be back here and will never recommend this dealership to anyone

James Harris and Victor Navarro work in the service department. They are scam artists literally. I had a simple fix for my vehicle and James quoted me 2 hours at $150 per hour totaling over $345 in labor with the "miscellaneous fees". He knew the piece on my vehicle only took less than an hour and still quoted it at 2 hours and made me prepay for parts on the spot saying they had to be ordered in so I had to prepay. He is a dishonest worker. He knew exactly what he was doing was wrong. When I came in to get my vehicle fixed I dealt with Victor Navarro who is another scam artist. My vehicle was fixed in less than an hr and he made me pay the full 2 hours to get my car saying it was quoted at 2 hrs so I have to pay it. I literally paid right at $350 for less than an hrs worth of work. I'm upset. This is so dishonest and taking advantage of a customer. Upon leaving I went to a local shop to explain what happen and I was told not only was I overcharged but I was ripped off that the amount should have been adjusted ! These boys scammed me and it needs to be brought to others attention. This is unacceptable and dishonest. When I called after receiving the text of my car being done I called to ensure the adjustment was made and was assured it was. Lies!

Extremely dishonest service department. They will rip you off. Watch your quote because that's a scam to get more money than necessary to fix your car.I got quoted more than the time spent working on my vehicle and still made to pay almost $200 more. Did one hour worth of work n charged me for 2 hrs paid way more than necessary. This place is so dishonest.

Courteous and kind service. They were sympathetic to our needs to buy a car for our daughter in a limited amount of time.

Flow Honda, the biggest rip off, unhappy customer, never have your car serviced by them.

Leon Williams receives a 6 out of 5 stars!! He is professional, knowledgeable, compassionate, and I always felt he had my best interest at hand. Leon made the process so easy, and actually, a little bit fun (we had some good laughs). But in the end we drove off with our 2021 CR V feeling really good and I am telling everyone I know about my great experience with Flow and to ask for Leon by name.

Special thanks and kudos to Dallas E for stepping up and taking full responsibility for the repairs that needed to be made to my 2021 Honda Pilot, that completely resolved to my satisfaction, certain issues that I had called and reported previously after my wife and I arrived in New York from North Carolina. Yes, I would highly recommend Flow Honda of Winston-Salem. One Happy Customer. Friday, June 2, 2023

They will sell cars out from under you! Broken internal processes and terrible lack of values! We made a deal with Liz Wright and Michael Pham. We worked with Noah Blackwell in financing. We chose to finance with our bank because interest rates were much better. We provided our pre-approval. We received a bill of sale from Flow. While at the bank Noah had us provide our insurance provider information, had us provide copies of our driver’s licenses, gathered personally identifiable information. While getting the check printed we got a text from Noah, not a call, saying that the vehicle was sold. Liz seemed apologetic and unaware when I spoke to her. Michael Pham defended their actions and said they do have broken processes but somebody had a check. He even had the audacity to call back to try to make me a deal on a different one. Don’t waste your time! Don’t risk the stress! Run from this place!

Service department is horrible since Andrew left. I bought tires and was lied to about everything. This is the most greedy service department in Winston Salem. Get some real help to work in the service department.