Rick Hendrick Toyota Sandy Springs

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
710 lifetime reviews. Includes reviews of Rick Hendrick Toyota Sandy Springs from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 11, 2019

    Very pleased with all individuals with whom we had contact: knowledgeable, congenial, professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Barbara Lynn Hughes, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping agai...n in the future. Take care! Lee Crumpton General Manager

  • 5.0 out of 5
    November 9, 2019

    They were quick, efficient, but thorough and friendly

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dawn, it's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping agai...n in the future. Take care! Lee Crumpton General Manager

  • May 12, 2015

    I needed a car, period. After having gone without a car for a year, with two teenagers, and a new job; I was at my wits end. After canceling a hair appointment... with my stylist due to transportation issues, my stylist told me about her awesome car buying experience and recommended that I call Romina at Rick Hendrick Toyota. I took Romina's information, not really expecting much because I was starting over in life and I didn't expect anyone to understand that except me and God. However, this was not the case! From the moment I contacted Romina, she regarded me as important and treated my circumstances from the perspective of a fellow human being as opposed to a statistic or sales quota. This isn't a long story to make short because the very next day, I was approved for a brand new 2015 Toyota Corrolla! No, I didn't have take off work to convince Romina of my need for a car. No, I didn't have to obtain massive amounts of personal documents to provide to Romina. Instead, Romina asked me "straight to the point" questions. I answered. I was approved and told I could come pick out my choice of Corolla. What a blessing! I'm so grateful. Furthermore, Romina still keeps in contact with me; how thoughtful... see; human being experience. My only caveat is for the dealership to supply free water to it's customers.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 8, 2019

    The employees were very caring and courteous. The service was done in a timely and thorough manner.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Joyce Farmer, thank you for your kind words and this wonderful review! Thank you again for letting our team know how we did! We look forward to helpin...g again in the future. Take care! Lee Crumpton General Manager

  • 4.0 out of 5
    November 8, 2019

    Nelly in sales and Lamar in the business department are EXCELLENT representatives of the Hendrick Automotive Group. This is my second purchase from Nelly... in the past 4 months and the second time I'm well pleased. Now if the Service Department could be as consistent in quality and service I'd move the rating to 5 stars. But, as a customer for the past 5 years I can say it's not there quite yet.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dick Olsen, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Toyota Sandy Springs. ...Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Lee Crumpton General Manager

  • 4.0 out of 5
    November 7, 2019

    Daniel in the service department is always extremely helpful and knowledgeable. Our whole family likes him.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Steve, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Toyota Sandy Springs. Thank... you again for letting our team know how we did! We look forward to helping again in the future. Take care! Lee Crumpton General Manager

  • 5.0 out of 5
    November 7, 2019

    Alex was amazing!!!!!!!!! He was on time and delivered exactly what he promised

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Irv Jacobson, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wish...es, Rick Hendrick Toyota Sandy Springs Lee Crumpton General Manager

  • 5.0 out of 5
    November 6, 2019

    David Wray is always nice to work with. He has taken care of my Camrys for a long time. he waiting area was comfortable and clean. The ladies room was... absolutely horrible. Two of the commodes were disgusting and one person walked out. without using the facility.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything ad...ditional we can do for you. We have already taken action on the concerns you have mentioned and we greatly appreciate you letting us know. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick Toyota Sandy Springs! Lee Crumpton General Manager

  • 5.0 out of 5
    November 5, 2019

    Wonderful as always getting my car serviced at this dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Felicia, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day! Lee Crumpton General Manager

  • 5.0 out of 5
    November 4, 2019

    It was amazing they help me as much as they could for everything that I needed and i definitely would recommend them

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Simon Salazar, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Toyota Sandy Spring...s. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Lee Crumpton General Manager

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