The salesman (Abby) lied to me and in this way talked me into leasing rather than buying. The general manager (Samy) promised to rectify the situation.... He ultimately did not. This whole mess cost me an extra $1,000. Stay away from this place!
Sammy and Conni are the best this is our second car. We always get the red carpet treatment Sammy gets it done and Conni well the most attentive sales... person I have ever met. They don’t push you to buy, I can’t say enough about this place!! Love it and will shop there again and again.
I leased a 17 VW Jetta! I was amazed by the lease special they had, usually when something is to good to be true it isn't, but in this case it was exactly... what Ii saw online! Abby was very helpful and a delight to work with. I will definitely come back and buy another car once my lease is up.
Leased a car and upon returning it was convinced (tricked) into buying a new car. The sales people lie and use very ruthless high pressure tactics. Don’t... walk in the door!!! They will lie with a smile on their face. Go to another dealership or buy from a private party. I regret ever walking into their dealership. Biggest mistake ever.
Rude manager , pushy salesmen, and some weird folks in the background that just stare at you. Sami the so called manager had a meltdown and started yelling... over the phone when I called about a simple question on my purchase.Good luck if you choose to do business here
Classic bait and switch by Norma and Sami. They have no issue lying, and it doesn't end. Definitely would not do business here. Avoid unless you enjoy... a good lie.
I thought the days of dealers trying to establish long term relationships w/ customers are gone.(At least here at team VW) The motto here is sting everyone... coming thru the door ! Our college student took her 2014 jetta w/39k. Miles serviced at VW dealers since day 1. Simple check engine lite turned into a 3 trip scam. Car was not diagnosed correctly $ 200 fee, (they missed the almost dead battery) in the initial check, but replaced plugs ? $700.00 Bucks w/tax ok, then not even a week later less than 100 miles lite again comes on (same symptoms lack of power on freeway, dangerous) take it back this time coils for the spark plugs another $ 500 plus tax , then drove home next day car won't start ? Dead battery $ 250 installed plus tax = $1650 ?? Advisor mentioned battery really on bad shape when tested? We believe the bad battery in the first place was triggering check engine lite ! They played her lack of experience and just really just went after the $$$. Word around campus with anyone who owns Vw is avoid TEAM VW? We ended replacing the jetta for a Toyota as few years left @school had to avoid this dealer @ cost! Manager reply on Google was ur car had multiple issues and in bad shape? Not our fault ? Bring it back ? What and pay more money to you ? Long story but Avoid this dealer or at least the service department !! Read reviews before you go to any dealer thank you
I picked the car i wanted from a add on there site after my test drive I agreed to buy it next thing I know the price went up 2 thousand dollars. I got... a song and dance from the manager and it was not pretty. Avoid this dealership!!
Though I did not buy a car there I had a good experience. Vlad was really helpful and great in helping me and showing me the car. I would recommend this... dealership.
Untrustworthy service and false promises! I went to this dealership for an Atlas Limited Launch Edition model. It was the last one available in the east... bay at that time. Went through my company (comcast) as a preferred dealership for discount on the vehicle. They were going to honor the price but for a high monthly payment. I was able to afford it and was leaving out until Finance manager said they found a way for me to buy the car at my desired payment. He said they would lease it to me at $800/mo for 6months then have me buy it from them for $500/mo. No way could I afford $800 for a car note but I really wanted and needed this model. I knew nothing about leasing. I agreed to the deal. I literally went and got a second job to pay for the car note. I came back six months later and guess what the finance manager told me?! I cant purchase the vehicle for the price I wanted. He said the interest rate went up. Told me to come back in a year. I am now stuck with a $800 car note for a lease for 4yrs!!! I am going to have my company unlist this dealership as a preferred dealership. Never coming back to this dealership again and neither will my other 9,876 coworkers!