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Terrible sales and service departments. AVOID!!!
I've never been treated as bad as I was here by Steven Peoples. I bought my vehicle in for service to later find out they literally sticky taped my computer mudule to my seat and told me that's the correct way it's supposed to be. Steven went out of his way to talk down to me and even went as far as commenting "I know you called Chrylser on me" he is seriously not stable and not a good fit for a service advisor position.
We thank you for sharing your review with our team. I regret to hear that you had a negative experience with our service department. I would like to learn more and hopefully restore your faith in us. We will be contacting you, however you may also reach out to me at your convenience. Fred Noyes, General Manager, 813-620-4300
Very Poor Communication
Devine was my service guy when I arrived at my appointment time 9:20 a.m. The shuttle took me home and a couple hours later I didn't hear anything from my service guy. I left countless messages. Finally he left me a message 6 hours YES, SIX HOURS LATER to tell me that they guy that specializes in my cars issue (check engine light on "MISFIRE.") Was not in and he would provide me with a rental car at no charge. REALLY! I couldn't get in touch with him to have the shuttle come back and pick me up so I had my neighbor to take me. At this point I'm livid!!! Devine was at the service desk and I stood in front of him at the counter he didn't really acknowledge anyone coming in. I had to make sure he was the right person because of the mask, and he was. I told him I've been trying to reach him and he said he left me a message only once in the 6 HOURS. He was very in apologetic, in moved in anyway as to the inconveniences I was experiencing. I got more response from the sales guy trying to get me in a new car more than I received from DEVINE concerning my repairs. I guess I have gotten spoiled with Toyota of Tampa Bay magnificent customer service and communication. This was my first time and I wasn't expecting anything less than some form of communication after a reasonable amount of time. So my vehicle was untouched for not only 6 hours, but they wanted me to leave it for the weekend too. If theirs only one guy in the entire service department that can work on a certain problem like your car is misfiring the whole building needs to be shut down.... Beware of you want poor response to anything concerning anything DO NOT See DEVINE!!
Sheranta, We thank you for taking the time to share your review with our team. I understand the frustration that you experienced and apologize for the lack of communication on our behalf. We will be contacting you to discuss this matter in further detail with you and hopefully restore your faith in us. You may also reach out at your convenience. Fred Noyes, General Manager, 813-620-4300
Salesperson was great and gave the best offer found anywhere! Would recommend the financing department do a better job with customer service. Lady was quite rude and seemed derogatory when questions were asked prior to signing paperwork.
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Great experience buying my Used 2019 Ram 1500 Rebel from here. Austin Penman was my salesman and he did a wonderful job. The dealership is clean and all staff are very friendly.
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
the sale person, service department and the manager Fred all pathological liers they sold me brand new jeep they promised to put led light and after 4 months they find out it's not going to work and they put me in another jeep and I have to pay 5 thousand different and then I find out during my first oil change at different dealers the inner and right finder were cut because they had bigger tires before they sold it to me
Wait to long to buying a used car
The process of buying a used car takes a lot longer than I thought... All the staff are very friendly, the process is too slow and it wastes me a lot of time
Thank you for sharing your experience! We do apologize for any lengthy visit you had.
Avoid GM doesn’t care about service only $$
Was told after having 2 bad experiences in service that the GM was worried about sales and not my customer service issue. I was told by him “priorities and all”. Advice to anyone avoid this lack of service facility as it starts at the top and how you will be treated.
I regret the experience you had at the dealership and we are sorry that we did not meet your expectations. Fred Noyes, General Manager, 813-620-4300
Overpriced and slow
I made an appointment to have a new key programmed for my truck. I know how long it takes to program a key fob but it still took 2½ hours to get it done. Then the surprise..... $350 for a $15 key and 15 minutes to program. $110 more than Dayton Andrews wanted, which i thought was a ripoff.
Thank you for taking the time to leave your review. We understand your time is valuable, therefore I apologize for the lengthy delay you experienced. I would like to speak with you further about this visit, if you would please contact me at your convenience. Fred Noyes, General Manager, 813-620-4300
Stay FAR AWAY
I am blown away how poorly they treated us. First off I wanted to trade in our Pacifica and get a new suv. I called and spoke to maybe 4 people in the past month and got NO Where. Decided to stop there last week they appraised the 2017 Pacifica they only need pay off amount which I provided. 5 Days later nothing. Not sure what happened there but place was great. I would recommend another dealership. Most likely will place an editorial since I work for major media outlet
Thank you for sharing your review. We strive to provide excellent customer service, therefore I apologize for any lack of communication that occurred on our behalf. I would like to speak with you further and assist you with the trade of your Pacifica. Please contact me at your convenience. Ruben Santiago, Market Director, 813-620-4300
Horrible customer service
Horrible customer service! EVERYTIME we go the dealership’s service dept, our car sits and sits even with an appointment. No one calls letting me know if the car is ready. I have to call the service dept. and it takes many calls to get an answer. The last service appt, no one even touch my car for 8 hours. This visit, I called to check and they were closed! No call or car! They have had my car for almost 24 hours and we had to hunt someone down for answers. The service dept is a joke!
Thank you for taking the time to leave your review. I apologize for the frustration and miscommunication that has occurred with our service department. I would like to speak with you further about this issue. Please contact me at your convenience. Paul Snedic, General Manager, 813-620-4300