Reviews
Great experience buying my used electric car from
Great experience buying my used electric car from Courtesy CJDR! The staff was knowledgeable, professional, and made the whole process smooth from start to finish. They answered all my questions honestly and made sure I felt confident in my purchase. Definitely recommend them if you?re looking for a quality vehicle new or used and solid customer service.
Great experience buying my used electric car from
Great experience buying my used electric car from Courtesy CJDR! The staff was knowledgeable, professional, and made the whole process smooth from start to finish. They answered all my questions honestly and made sure I felt confident in my purchase. Definitely recommend them if you?re looking for a quality vehicle new or used and solid customer service.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did!
The entire experience at this dealership was above and
The entire experience at this dealership was above and beyond expectations. After visiting multiple dealerships, the initial customer service, buying process and overall experience at Courtesy was the best!!
The entire experience at this dealership was above and
The entire experience at this dealership was above and beyond expectations. After visiting multiple dealerships, the initial customer service, buying process and overall experience at Courtesy was the best!!
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
By far the worst service department I’ve ever dealt with.
By far the worst service department I’ve ever dealt with. My car has been in their service department three times since the end of April, and the experience has been consistently terrible. Most recently, they kept my vehicle for over a month with no clear updates, broken promises, and no urgency to actually resolve the issue. I was lied to about the repairs, ignored, and despite all that time, my car still has something wrong with it. They clearly don’t care about their customers and only care about pushing you to buy something new or spend more money. I won’t be coming back, and I wouldn’t recommend this place to anyone. Avoid this place if you value your time, money, or sanity.
By far the worst service department I’ve ever dealt with.
By far the worst service department I’ve ever dealt with. My car has been in their service department three times since the end of April, and the experience has been consistently terrible. Most recently, they kept my vehicle for over a month with no clear updates, broken promises, and no urgency to actually resolve the issue. I was lied to about the repairs, ignored, and despite all that time, my car still has something wrong with it. They clearly don’t care about their customers and only care about pushing you to buy something new or spend more money. I won’t be coming back, and I wouldn’t recommend this place to anyone. Avoid this place if you value your time, money, or sanity.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Alyssa, I’m sorry to hear how frustrating this experience has been for you. Extended repair timelines can happen when diagnostics become complex, but it’s on us to keep you informed and follow through—especially when your vehicle is with us that long. I’d appreciate the chance to speak with you directly about what happened and see how we can make this right. Please feel free to reach out to me. Samuel Asman General Manager Courtesy Chrysler Dodge Jeep 917-299-8155 sasman@courtesycars.com
The staff was very friendly.
The staff was very friendly. Our salesperson was very knowledgeable and helped get us the best deal.
The staff was very friendly.
The staff was very friendly. Our salesperson was very knowledgeable and helped get us the best deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Rick Guadalupe and Courtesy chrisler
Dear Rick Guadalupe and Courtesy chrisler jeep Dodge Ram, I wanted to take a moment to sincerely thank you for the outstanding service I received during my recent vehicle purchase. From the moment I walked in, I felt welcomed and well taken care of. Rick, your professionalism, knowledge, and patience made the entire process smooth and enjoyable. I truly appreciated your transparency and the time you took to answer all of my questions without any pressure. To the entire team at Courtesydelaer, thank you for creating a friendly and efficient environment. It's clear that customer satisfaction is a top priority for you all. I’m thrilled with my new truck, and I’ll gladly recommend your dealership to friends and family.
Dear Rick Guadalupe and Courtesy chrisler
Dear Rick Guadalupe and Courtesy chrisler jeep Dodge Ram, I wanted to take a moment to sincerely thank you for the outstanding service I received during my recent vehicle purchase. From the moment I walked in, I felt welcomed and well taken care of. Rick, your professionalism, knowledge, and patience made the entire process smooth and enjoyable. I truly appreciated your transparency and the time you took to answer all of my questions without any pressure. To the entire team at Courtesydelaer, thank you for creating a friendly and efficient environment. It's clear that customer satisfaction is a top priority for you all. I’m thrilled with my new truck, and I’ll gladly recommend your dealership to friends and family.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Justin was able to work the numbers to where the payment
Justin was able to work the numbers to where the payment was affordable for me
Justin was able to work the numbers to where the payment
Justin was able to work the numbers to where the payment was affordable for me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The people there were so helpful and they had a good
The people there were so helpful and they had a good variety of cars to choose from. I would definitely go back and recommend to others.
The people there were so helpful and they had a good
The people there were so helpful and they had a good variety of cars to choose from. I would definitely go back and recommend to others.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
There is such a breakdown in communication.
There is such a breakdown in communication. My Jeep was there for two weeks and no one communicated to me. Come to find out the first person we were assigned to was let go of their job. I was finally told 10 days later after multiple phone calls. The Jeep was finally seen two weeks after we dropped it off. A few days after that, we got the notification that it was ready. We picked up the Jeep. On the way home the same emergency message came on. Chrysler picked up the Jeep from us on Monday, June 9. Upon calling, I learned that it still hasn’t been worked on. I was promised it would take priority on Monday. I have been super inconvenience. Missed multiple doctors appointments. There has been no alternative transportation offered to me for the inconvenience. I’m going to call again today, June 12. I called on June 11 and was told they would get back to me on an update for the vehicle. No one called back. I am completely dissatisfied.
There is such a breakdown in communication.
There is such a breakdown in communication. My Jeep was there for two weeks and no one communicated to me. Come to find out the first person we were assigned to was let go of their job. I was finally told 10 days later after multiple phone calls. The Jeep was finally seen two weeks after we dropped it off. A few days after that, we got the notification that it was ready. We picked up the Jeep. On the way home the same emergency message came on. Chrysler picked up the Jeep from us on Monday, June 9. Upon calling, I learned that it still hasn’t been worked on. I was promised it would take priority on Monday. I have been super inconvenience. Missed multiple doctors appointments. There has been no alternative transportation offered to me for the inconvenience. I’m going to call again today, June 12. I called on June 11 and was told they would get back to me on an update for the vehicle. No one called back. I am completely dissatisfied.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. Thank you for taking the time to share this detailed feedback. I’m very sorry to hear how frustrating this experience has been for you, especially regarding the lack of communication and the delay in resolving your Jeep’s issue. We’re looking into what happened throughout this process—especially around your initial advisor and the timelines after drop-off. As a factory-certified service department, we do sometimes face delays due to technician scheduling, parts availability, and diagnostic equipment demands—but that should never interfere with clear, timely communication or your access to updates. If you’re open to it, I’d really appreciate the chance to speak with you directly. Please feel free to reach out to me so we can go over your experience together and make sure it’s addressed properly. Samuel Asman General Manager Courtesy Chrysler Dodge Jeep Ram 📧 sasman@courtesycars.com 📞 (917) 299-8155
Great experience from the manger all the way down.
Great experience from the manger all the way down. They made sure I felt like home and gave me the best deal
Great experience from the manger all the way down.
Great experience from the manger all the way down. They made sure I felt like home and gave me the best deal
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience from the manager all the way
I had a great experience from the manager all the way down. I would recommend anyone who wants a mopar vehicle to come here!
I had a great experience from the manager all the way
I had a great experience from the manager all the way down. I would recommend anyone who wants a mopar vehicle to come here!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car