Reviews
Brandon was a great help and very patient with me.
Brandon was a great help and very patient with me. The sales people are very friendly there to help.
Brandon was a great help and very patient with me.
Brandon was a great help and very patient with me. The sales people are very friendly there to help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The staff very respectful.
The staff very respectful. They said my truck would be ready in 1 hr. They even set up a ride for me so I could run some errands. Excellent service.
The staff very respectful.
The staff very respectful. They said my truck would be ready in 1 hr. They even set up a ride for me so I could run some errands. Excellent service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Humberto Gonzalez, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
My car was in for repair.
My car was in for repair. They were unable to repair the vehicle and I ended up having to buy a new one. The buying experience was much better than my repair experience.
My car was in for repair.
My car was in for repair. They were unable to repair the vehicle and I ended up having to buy a new one. The buying experience was much better than my repair experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Salesman and staff was very courteous and personable.
Salesman and staff was very courteous and personable. They found the vehicle I wanted. The environment was clean and relaxing.
Salesman and staff was very courteous and personable.
Salesman and staff was very courteous and personable. They found the vehicle I wanted. The environment was clean and relaxing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Excellent Customer Service, easy to deal with, very
Excellent Customer Service, easy to deal with, very responsive and helpful. David Montes was excellent and I highly recommend him as a sales person at this dealership. Pricing was excellent.
Excellent Customer Service, easy to deal with, very
Excellent Customer Service, easy to deal with, very responsive and helpful. David Montes was excellent and I highly recommend him as a sales person at this dealership. Pricing was excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We always appreciate positive reviews! Thank you, and happy motoring!
Promise to call back and they never do.
Promise to call back and they never do. Can not reach anyone by phone. I don't know if it is just bad management or workers with a don't give a xxxx attitude, but they are NOT caring or courteous at courtesy Chrysler Jeep Dodge. Not sure I can trust someone working on my car who can't keep there word.
Promise to call back and they never do.
Promise to call back and they never do. Can not reach anyone by phone. I don't know if it is just bad management or workers with a don't give a xxxx attitude, but they are NOT caring or courteous at courtesy Chrysler Jeep Dodge. Not sure I can trust someone working on my car who can't keep there word.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I understand your concerns with not receiving a call back and the difficulty reaching our team by phone. We appreciate you bringing this to our attention as we review follow-through expectations and communication with guests. Please don’t hesitate to reach out to me directly if you have any further questions or concerns. Best, Samuel Asman General Manager sasman@courtesycars.com 917-299-8155
I had my vehicle in for service.
I had my vehicle in for service. Keep getting an error message on the radio unit, every 10-15 minutes when driving. And, during a recent trip, the unit went black. To get it working, we had to disconnect and reconnect the battery (this was not even addressed at all during the service). This is a new unit, which was replaced recently because the original was faulty. I scheduled a service appointment for Saturday. When I made the appointment, no where did it tell me it was essentially a drop-off only. Vehicle was not looked at until Tuesday. On Wednesday, I was notified it was ready. They did an update due to a recall. I picked it up on Thursday, got half way home before the error message returned. Called Laura, she told me not to turn off the car and bring it back. When the mechanic looked at it, he told me there’s an issue with the wi-fi and that it is a needle in the haystack to try to find where the connection is not working. He could look for it, but we could keep doing this over and over and never find the cause. I complained that we bought this vehicle new, for a lot of money and we shouldn’t be expected to just deal with it. He said we aren’t the only ones. His reason for us to just deal with it is because others have the same problem. I don’t care what problems others had. We bought the vehicle expecting that unit to work properly, not to be expected to tolerate a defect because others have the same issue. I find this totally unacceptable. Now, when I drive, I get an error every 10-15 minutes. Waiting to have to disconnect and reconnect the battery next time the unit goes black. Laura was very nice. The mechanic’s response was not acceptable. The unit should be fixed or replaced. Again. I will be writing a complaint to Chrysler headquarters.
I had my vehicle in for service.
I had my vehicle in for service. Keep getting an error message on the radio unit, every 10-15 minutes when driving. And, during a recent trip, the unit went black. To get it working, we had to disconnect and reconnect the battery (this was not even addressed at all during the service). This is a new unit, which was replaced recently because the original was faulty. I scheduled a service appointment for Saturday. When I made the appointment, no where did it tell me it was essentially a drop-off only. Vehicle was not looked at until Tuesday. On Wednesday, I was notified it was ready. They did an update due to a recall. I picked it up on Thursday, got half way home before the error message returned. Called Laura, she told me not to turn off the car and bring it back. When the mechanic looked at it, he told me there’s an issue with the wi-fi and that it is a needle in the haystack to try to find where the connection is not working. He could look for it, but we could keep doing this over and over and never find the cause. I complained that we bought this vehicle new, for a lot of money and we shouldn’t be expected to just deal with it. He said we aren’t the only ones. His reason for us to just deal with it is because others have the same problem. I don’t care what problems others had. We bought the vehicle expecting that unit to work properly, not to be expected to tolerate a defect because others have the same issue. I find this totally unacceptable. Now, when I drive, I get an error every 10-15 minutes. Waiting to have to disconnect and reconnect the battery next time the unit goes black. Laura was very nice. The mechanic’s response was not acceptable. The unit should be fixed or replaced. Again. I will be writing a complaint to Chrysler headquarters.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I understand your frustration with the ongoing radio concern, the expectation that the issue would be resolved, and the communication around both scheduling and next steps. We appreciate you noting Laura’s efforts, and your comments are important as we review how we communicate timelines and handle repeat concerns. If you would like to discuss this further, please don’t hesitate to reach out to me directly. Thank you. Best, Samuel Asman General Manager sasman@courtesycars.com 917-299-8155
Best dealership, best team, best service,best worker moe,
Best dealership, best team, best service,best worker moe, and Ruben, who finalized are vehicle.
Best dealership, best team, best service,best worker moe,
Best dealership, best team, best service,best worker moe, and Ruben, who finalized are vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My salesperson, Stephanie, was awesome.
My salesperson, Stephanie, was awesome. She was, on point, checked in throughout the entire process. She explained everything. I would buy from her again. Stephanie was the glue of this deal because I almost walked away.
My salesperson, Stephanie, was awesome.
My salesperson, Stephanie, was awesome. She was, on point, checked in throughout the entire process. She explained everything. I would buy from her again. Stephanie was the glue of this deal because I almost walked away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lee Strauss, thank you again for taking the time to let us know how we did!
Great!
Great! My salesman interacted very well and responded immediately to any call or question before, during, and after purchase. Very satisfied with the sales experience.
Great!
Great! My salesman interacted very well and responded immediately to any call or question before, during, and after purchase. Very satisfied with the sales experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
paul Richard Diersing, thank you again for taking the time to let us know how we did!
