Kyle Durrence Chevrolet GMC

This dealership is not honest. I bought a used car that still had a factory warranty, however when I tried to use the warranty I was told it was not valid.

They failed to tell me the truck I was buying had recalls. Then went as far as to LIE when I called them and say they didn't know it had any active recalls and the service department said had they of known they would have had them fixed before selling the truck. The recalls were over a year old. I bought the truck 2 months ago and the truck has been in the shop for a month now and it will be another week or two before it is fully fixed. I have been without any transportation after buying a $50,000.00+ truck from what I thought was a reputable dealer. If it wasn't for this dealership being lazy, unprofessional and straight horrible, I wouldn't be having this issue. They could have easily of set up to have the recalls completed on the truck BEFORE selling it, or at least offered me a rental/loaner while it is being repaired, but no I was literally told "SORRY ABOUT YOUR LUCK." DO NOT BUY HERE YALL GO SOMEWHERE ELSE, TRUST ME!

I want to give a BIG SHOUT out to Kevin and Steve in Service. They went way far and beyond in service for us. Our 2022 Equinox broke down and we needed it to go on a trip 3 days later. He took our car in... worked us in... diagnosed the problem and ordered the part. When the part came in the next day it was not the right part, so he sent a driver to pick up the correct part so we could have our vehicle. The technician Steve, worked on our vehicle first thing that morning and got our car fixed so we could make our trip. It is not often anymore that you have such GREAT CUSTOMER SERVICE and EXPERIENCE as we got from this dealership and their willingness to help us in a tight situation. Thank you so much Kevin and Steve for going out of your way to help us in every way that you could. We truly appreciate everything that you did for us. You made it the best of a hard situation, and took care of us.

The staff made purchasing our 2023 Buick Enclave a pleasant experience. Barry was very knowledgeable of all the operating systems of the vehicle. He knew the answers to all our questions. Darby did an excellent job presenting information on the warranties options that are available. Lee made sure everything was went smoothly. Definitely a first class experience!

Buyer beware I purchased a used 2021 Kia Telluride in early 2021. This car had be purchased at an auto auction in Quebec, therefore any warranty work has to go through KIA Canada and lots of US dealers won't work with you to get the work done. Also because it is KIA Canada you will not receive any recall information. This should have been disclosed during my purchase so the consumer can make a educated decision. Their customer service was great but in hind sight it was probably because they had a sucker on the line and was glad I didn't question anything.

Joe, my salesman was nice and courteous. That's where the good comments end. Sales Managers left me hanging while they were enjoying their lunches together. Then they offered a ridiculous offer and wanted to talk down to me about what they thought I purchased vehicle new and depreciation bs. Stay away . far away.

It is terrible what happened to us here someone had our truck and car and dealership and women that worked there before didn't help at all.now this is more hurt I never even got a call they moved to get our vehicle.now every nite I wonder who took our vehicle

Was great, deal was a great deal, Leon and all the staff were pleasant to be around

Oh my gosh, buying from Durrence Chevrolet was phenomenal. Thank you Austin Martin for making the process so simple and stress free. And thank you for going out of your way to find exactly what I wanted. I’ve got the prettiest Trailblazer ever.

Not pleased at all. Bought a 2018 GMC Sierra 1500 last month from this dealership. When I bought it, the fan motor for the a/c was not working. Should have walked away then. But they were very courteous and set up an appointment and got it fixed in one day. No complaints there. 2 weeks later the transmission went out in the truck. I had to pay to have the truck I purchased from them 2 weeks earlier for $40,000 towed to their dealership for repairs (good thing I bought the extended warranty they offered me). They didn’t even offer a courtesy tow- I had to pay out of my own pocket. No offer of a loaner vehicle. Like I say, this truck wasn’t bought a year ago or even 5 months ago- I only had it 2 weeks at this point. Anyway- it arrived to their dealership on Friday, April 16th. Here it is May 17th and my truck still isn’t repaired. I had the truck for 2 weeks and they have had it for over a month and still has not been fixed. I’m thinking My next step may be to consult a lawyer and the BBB and find out what rights/options I have moving forward. So much for supporting home town business. My 1st payment is due and I’ve only drove the truck 3 times. BUYERS BEWARE!!!!!