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My parents came to Paul Bailey's in December of 2008 when their 2004 Concorde had internal engine failure. The 2004 Concorde was not purchased at Paul... Bailey's, but Paul Bailey's completed the repair and were VERY accommodating! Fast forward to March 2016. The 2004 Concorde has continuously been serviced by Paul Bailey's and is running beautifully! Excellent service! Reliable! We have never experienced unnecessary costs and we highly recommend this company for honest, top notch results!
I found a vehicle I was interested in online and several dealerships had them on the lot. I started at Paul Bailey's and Im glad I did! I worked with Jesse... to secure a price and he was very understanding when I told him I would be shopping around at other dealerships to be sure I got the best deal possible. It would be an understatement to say that the other dealerships I contacted were difficult to work with, so I returned to Paul Bailey's to make the purchase. Jesse was super flexible and communicated with me via phone and text, and even on his day off, because I wasnt able to get to the dealership to talk face to face. He patiently answered my questions, reviewed financing options, and walked me through the features of the vehicle so I understood everything. It was clear that Jesse enjoyed his job and it made the buying experience pleasant! I will definitely return to Paul Bailey's for service and future purchases, and I have already mentioned to a friend who is car shopping that they should head on over and ask for Jesse.
I recently had my first oil change done and I realized that I hadn't left a review for the awesome buying experience. In February when my husband and I... walked in to look at cars we had just left a discouraging visit to a local Subaru dealer. The GM Tom greeted us as we came in and asked all the right questions and within minutes he had a Jeep Compass heating up outside for us to test drive. While driving this car I fell in love and knew that coming here was a good decision. Once we got back the conversation went well and I agreed to come back to to show my trade in and figure out a final deal. Jesse helped us through all the paper work and was a pleasure to work with. I even called him a week after the purchase because I had left a cd in my trade in and he saved it from being lost forever. I still forgot to pick it up from him but I know its in good hands. So fast forward to this week, I called to make an appointment to have an oil change and was in and out in under and hour, Jesse even noticed me waiting and stopped and said hello. Everyone is super friendly. I know that they will be my first stop for all service needs and car shopping!
I purchased a brand new Jeep Grand Cherokee from Paul Bailey's in October and they truly could not have made the process easier, smoother, or more enjoyable.... My father and I test drove multiple cars, including other Jeeps at a different location, but Paul Bailey's was upfront about their bottom line price right away with all incentives and discounts applied. Their sales manager, Kim McGuinness was forthright, sincere, and did not waste a moment of our time. She responded to our inquiries right away, and her professionalism was the reason we came to Paul Bailey's in the first place. Upon arriving, Kim introduced us to Peter Easdon, Fleet and Lease Manager, and I truly could not have asked for a better person to work with. Peter was extremely informative, respectful, and not once did I feel he was being pushy or trying to sell me a car that he didn't truly believe would be safe and suitable for my lifestyle. He was patient, honest, and did everything he could to get me the absolute best trade-in value. Peter went above and beyond to make sure that I was confident in my decision to purchase the brand new Jeep Grand Cherokee, and he had it cleaned and detailed to perfection upon arriving to pick it up. He also took care of all of the necessary paperwork quickly and efficiently, and not once did I ever feel like we were waiting around or wasting time. Frank in finance was also very helpful and did not place any pressure on me to buy any add-ons, and was ultimately very clear and concise while going over financial matters for my new purchase. I also met the Sales Manager John D'Alphonso, Service Manager David Woodward, Body Shop Manager David Ianucci, and the Dealership Manger Tom Dirroco. All of these gentlemen were extremely helpful, and went out of their way to make this the best possible experience for me and my father. When I noticed a couple of very minor issues with my Jeep after driving it off the lot, Peter set up an appointment for me to come back in right away, and Body Shop Manager David Ianucci set me up with a rental car and had my car in perfect condition within a few days. Even though I had already signed the paperwork and the car was "mine" when I noticed these minor issues, these gentleman fixed these issues at no charge, and did not charge me for the rental car. I truly could not be more appreciative of their commitment to excellent customer service, and know that they always have their customers' best interest in mind. Even though I live very close to the Jeep dealership in Newport, I will definitely be driving further to get my car serviced at Paul Bailey's, as I know that their service is excellent and always exceeds expectations. I absolutely love my new Jeep, and definitely plan on being a loyal customer to Paul Bailey's for years to come. Paul Bailey's treats their customers like family, and I could not recommend them more highly.
Purchased a new '15 Dodge Challenger in late December. I found the entire team at Paul Bailey's very easy to work with and extremely helpful. I was looking... to trade in an older classic car as part of the deal, and a number of the Bailey employees went out of their way to assist in this. Although ultimately I wound up selling the car privately, I was impressed with the scrambling and assistance that Bailey's performed in attempting to help me with this. Also found the entire buying process at PB's to be very low pressure. The salesman I worked with (Jesse Rezendes) was very knowledgeable about the car and very helpful with explanations of the various options and operations of the car set-up systems (ie; UConnect, pairing up with my phone, etc.). Overall, very happy with Bailey's and would recommend them to anyone looking to purchase a Dodge/Jeep vehicle. I had driven by their dealership numerous times over the years, and the first time I ever stopped in was when I saw this vehicle that I wound up buying. Glad I did.....
Bought a '12 Buick from them. Peter was the salesman I worked with and was very friendly and helpful. The car is great everyone thinks it's brand new.... This was the easiest and most positive car buying experience I've had.
Bought a '12 Buick from them. Peter was the salesman I worked with and was very friendly and helpful. The car is great everyone thinks it's brand new.... This was the easiest and most positive car buying experience I've had.
I have used this Paul Bailey's for service for years now. I am not a Chrysler guy, but I still bring my car to this group of people because of the fast,... friendly and honest service.
I truly cannot say enough good things about the service department at Paul Bailey's. Woody and his team were so pleasant to work with. Responsive Upon... the first call, very flexible scheduling a time for a test drive to evaluate the issue with my transmission and quick to make the repair. Heather and Woody were both so kind and made me feel like a valued customer! I highly recommend working with this team. Thank you, Ryan
I've bought more than 10 vehicles from Bailey's over the years for one reason - excellence in both the purchase and service fields.