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Reviews

4.0
Average based on 3 reviews.
  • Many issues within first month

    Our sales professional Zee was very nice and professional, however I would not buy a car from here ever again. I bought a used 2013 BMW X5. When I...

    Dealer Response

    This is in response to Alison and Greg's unsatisfactory review pertaining to the purchase of their 2013 BMW X5 35i xDrive Sport Utility. Foley Mot...


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    Our sales professional Zee was very nice and professional, however I would not buy a car from here ever again. I bought a used 2013 BMW X5. When I picked up the car, I noticed the pockets behind the seats had trash in them... Old ice cream wrappers to be exact. Not cool. There was old food on the floor in between the seats and writing left on the window from when the car was on the lot. Also, black smoke was pouring out of one of the exhaust pipes. The sales person said the black smoke was due to the car being recently detailed. Foley Motorsports service had told me that it had 3 new tires on it. I should have been weary because I've never heard of putting 3 new tires on a car. Tire places that I've been to in the past usually replace 2 tires (fronts or backs) or all four. Less than a month after driving the car, we had several issues with the "new" tires. Three days after we picked it up from Foley, one tire had a leak from the valve and went flat. Days later, one of the other tires had a bubble coming out of the side of it. A day after getting the car back from Foley fixing those two issues, another tire went flat and the service manager Kevin refused to fix it. He insinuated that the slice in the tire was caused by something we drove on during the day that we had the car back. We are now left paying for a new tire after barely driving our new car. I don't know where they got the tires, or if the issue is installation, but I would not recommend buying a car here. I'm left wondering if the car we bought is safe to drive, and what other issues we're going to encounter because of the work done by Foley Motorsports.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    This is in response to Alison and Greg's unsatisfactory review pertaining to the purchase of their 2013 BMW X5 35i xDrive Sport Utility. Foley Motorsports takes pride in that our sales and service team make every effort possible to provide the best customer service we can in a business that comes with its everyday challenges to do so. We hope that our on-line reviews speak for themselves and separate us from other pre-owned dealers and are a testament to RJ and his team always try and do what is right and right for repeat business and customer loyalty. We reached out after the review was published to try to make amends (including a free full reconditioning due to the wrappers being missed in the seat back pockets) but an agreement could not be reached Mr. and Mrs. Dery are accurate in regards to replacement of 3 tires at delivery , right front & both rear tires. Prior to deliver the reason Foley Motorsports only replaced 3 tires was due to the drivers front tire already having been replaced by the previous owner and measured at 9/32 of an inch. They are correct that all tire treads should match. To clarify the new Bridgestone Dueler Run Flat tires that we installed had a tread depth of 9/32 and this is the reason for only replacing 3 (the 3 Tires replaced perfectly matched the existing tire) The customer did contact us in regards to a leaking tire valve and informed us that they had it repaired. The customer was not able to fully describe the cause of the leak however it sounded as though it was a loose valve core, again it had been repaired prior to Foley Motorsports being able to evaluate the failure. One month after the customer had taken delivery of the vehicle the Foley Service team was informed of one of the tires having a bubble in the sidewall. At this point Foley executed pick up of the vehicle and delivery of substitute transportation to the owner's home in Roslindale Ma from Shrewsbury. Upon evaluation of the vehicle it was quickly determined that the tire had suffered impact damage to the extent of leaving a rubber line on the alloy wheel showing where the rubber had folded up over the edge. This impact caused catastrophic damage to the steel belts inside the tire in turn causing the bubble. Foley without questioning the customer replaced the tire as a gesture of goodwill in consideration of the vehicle having only being one month old and having been originally handed to the customer not thoroughly cleaned. Once the tire had been replaced again Foley inspected all of the valve stems, performed a re-cleaning of the vehicle and delivered it once again to the owner home. Two days after having the vehicle back the customer contacted Foley Service again and informed us that there was a problem with another tire. The customer told us that air was leaking out and did not want to bring the vehicle back. Foley Service authorized the customer to have the tire evaluated by a tire repair facility of their choice and to have them inform us of the reason for the failure but at no time agreeing to pay for the repairs until the cause of the failure was determined. After the tire repair facility informed the Foley Service Department that the tire had been punctured and was not defective, Foley Service opted out of paying for the replacement of yet another tire. We do understand the customer is dissatisfied with this decision. Foley Service was not able to duplicate customer's report of black smoke from the exhaust system. The vehicle did not have a check engine light or any faults stored in memory during the multi point delivery inspection. The vehicle is still currently covered under its full factory warranty. We believe that an honest effort was made to resolve the problems with Alison and Greg's tire issue professionally and in a timely manner. Foley Motorsports will continue to hold customer service as our most important responsibility which was certainly put to the test with this X5 and it's tires.


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  • A very favorable experience

    Although I had to travel further than expected to find the vehicle I wanted the staff at Foley Motorsports made the trip well worth the extra time...


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    Although I had to travel further than expected to find the vehicle I wanted the staff at Foley Motorsports made the trip well worth the extra time and mileage. The sales associate Zee Avakian was a pleasure to work with, he was knowledgeable, fair and sincere. I felt he went out of his way to make sure my experience was a positive one. Thanks Zee and R.J.!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Auto buying experience ever!

    No pressure atmosphere. Very knowledgeable and engaged staff. I got a like-new great car for a great deal. Everything I wanted happened. I got the...


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    No pressure atmosphere. Very knowledgeable and engaged staff. I got a like-new great car for a great deal. Everything I wanted happened. I got the trade i wanted, the car I wanted, the payment I wanted and great service. In fact, the Audi A4 Avant i purchased was missing the cargo shade, the staff contacted the previous owner and was able to retrieve the part, even a week after the sale. WOW!! High quality vehicles and high quality people!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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About Our Dealership

Dealer on Cars.com since October 2004