[{"id":193697,"firstName":"SERVICE","lastName":"SERVICE","titleText":"SERVICE","shortBioText":"","emailTxt":"dougstrobot@chapmanchoice.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":161,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":137285,"personPtyId":39490102,"firstName":"Steve","lastName":"Murphy","titleText":"New Car Sales Associate","shortBioText":"Hi my name is Steve Murphy. Originally from Seattle area, relocated to the desert in search of sun. Been here for 9 years, 7 of which I have been selling BMW's at Chapman BMW on Camelback. If I can interest you or anyone you know in a new or Pre-owned BMW or any other type of vehicle please come and see me. I would be more than happy to assist you.","emailTxt":"stevemurphy@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":115,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/b6cb3a6ac708.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1207008000","industryStartDtUtc":"930787200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137494,"personPtyId":39491945,"firstName":"Joe","lastName":"Lena","titleText":"New Car Sales Associate","shortBioText":"I started in the car business back in 1998 repairing cars working for a Goodyear store. I later was a service manager running a small independent shop attached to a wholesale store. I helped with the refinishing of used cars such as Ferrari, Maserati, Porsche, Mercedes, Audi, and of course BMW. I then started selling and maintaining the website for that same company. After a couple of years I moved back to Illinois to help with family and worked for a large Midwestern dealership which sold Mercedes, Audi, Jaguar, and Honda. I quickly became certified in all 4 brands. After a couple of years my manager decided to go to BMW and asked me to join him there which started my career in BMW back in 2007. I have been with BMW ever since with the exception of 6 months when in 2010 I moved back to Arizona and worked for a local Toyota dealer in the west valley. I found myself wanting to work for BMW once again and started working here at Chapman BMW on Camelback in July 2010.","emailTxt":"joelena@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":87,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/e877bd6c3b03.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1275350400","industryStartDtUtc":"883612800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":334669,"personPtyId":39512348,"firstName":"ARTIN","lastName":"MAJIDI","titleText":"NEW CAR SALES MANAGER","shortBioText":"","emailTxt":"ARTINMAJIDI@CHAPMANCHOICE.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/2141c4efe3d7.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":546502,"personPtyId":51164103,"firstName":"Jonathan","lastName":"Oneill","titleText":"New Car Sales","emailTxt":"JonathanOneill@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/66f37fd7cfd6.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":341000,"personPtyId":39499187,"firstName":"Mike","lastName":"Anderson","titleText":"Finanace Manager","emailTxt":"mikeanderson@chapmanchoice.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/1535ea7d04f8.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1285891200","industryStartDtUtc":"504921600","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":29886,"personPtyId":39486385,"firstName":"Doug","lastName":"Martin","titleText":"Sales Manager","shortBioText":"Over 20 years with Chapman and love every minute of it.","emailTxt":"dougmartin@chapmanchoice.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/e1e7758e15d2.jpg","drDealerId":380,"dealerEmpStartDtUtc":"862444800","industryStartDtUtc":"862444800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":137523,"personPtyId":39491994,"firstName":"Robert","lastName":"Mills","titleText":"Internet Sales","emailTxt":"robertmills@chapmanchoice.com","combinedEmpAvgRatingNbr":3.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/f55db239-1fe3-4900-b577-578ce08282b4.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137309,"personPtyId":39490282,"firstName":"Stan","lastName":"Sanglier","titleText":"Certified Pre-Owned Sales","shortBioText":"Hi my name is Stan Sanglier I moved from the greater Seattle area to work with Chapman BMW on Camelback and have been here for five wonderful years. I have been in the auto industry for 35 years and have worked in all departments. I am here to do whatever it takes to earn your business.","emailTxt":"stansanglier@chapmanchoice.com","combinedEmpAvgRatingNbr":3.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/00b901fc-950b-42bc-9dd9-fd1610f23396.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":337962,"personPtyId":39498282,"firstName":"Alan","lastName":"Jones","titleText":"General Sales Manager","emailTxt":"alanjones@chapmanchoice.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":363628,"personPtyId":39500370,"firstName":"Sammy","lastName":"Destefano","titleText":"New and Certified Pre-Owned Sales","shortBioText":"Many times buying a car is looked at as a chore after you total your car, when you get a bill on your car that doesn't make sense to fix, or when it is just time for a new car or truck. I don't think it has to be like that, every time one of my clients comes to see me for a BMW, they leave happy and lot of times saying \"I wasn't even planning on taking care of this today, Thanks for helping!\" Buying a BMW should be fun, and with Chapman BMW on Camelback it is! Stop by soon, we are at 1144 E Camelback Rd. Phoenix, AZ. 85014 !","emailTxt":"SammyDestefano@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":73,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/5dba60d5c9b9.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1412121600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137282,"personPtyId":39490082,"firstName":"Kim","lastName":"Reid","titleText":"New & Pre-Owned Client Advisor","shortBioText":"Greetings to all my current and future BMW Family Members. I\u001ave been with Chapman BMW on Camelback and in Arizona for over 4 years. I started my career in the automotive business in the Maryland, DC, and Virginia area in my early 20\u001as. It is my passion and pleasure to provide each and every one of my clients with the Ultimate Driving Machine that fits their lifestyle and needs. My reward is knowing that you have experienced the best possible purchase and ownership you\u001ave ever had. BMW's are dream cars for most people, and I enjoy making those dreams come true. Please let me know how I can best assist you.","emailTxt":"kimreid@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":63,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/432fd2fcdf5c.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1230768000","industryStartDtUtc":"678326400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137390,"personPtyId":39491607,"firstName":"JC","lastName":"Chokrach","titleText":"Certified Pre-Owned Sales","shortBioText":"My name is JC Chokrach. I grew up in Cincinnati, Oh and have been in Phx since 1998. Until 2004 I had spent the majority of my life in the health and fitness business. I first came to Chapman BMW in 2004 and have a true love and passion for the BMW product line. I focus on certified pre owned but am fully capable of selling new BMW\u001as as well. I truly believe that everyone should own a BMW. I believe in honesty, integrity and passion for what I do. I hope everyone has a fantastic day!","emailTxt":"jcchokrach@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/0d99dceead1b.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137387,"personPtyId":39491353,"firstName":"Craig","lastName":"Miller","titleText":"New Car Sales Associate","shortBioText":"I have been with BMW since 1989. I first joined Chapman BMW in 1995. I spent 20 years in the restaurant business before I started with BMW in Lansing Mi. Yes, that's correct, I started in a General Motors town and state. I always liked German cars and when I was given the opportunity to start a career with BMW I jumped at the chance. It didn't hurt that we also sold Mercedes, Audi, Porsche, and V.W. When we returned to Arizona I continued with BMW. At that time BMW was planning for their future and I knew they were going to make an impact in the world of German cars. I can't imagine selling any other brand. I truly love representing BMW especially with Chapman BMW on Camelback. I will provide you with the experience you would expect from a luxury brand like BMW. No other car in the world drives like a BMW. It truly is the \"Ultimate Driving Machine\".","emailTxt":"craigmiller@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/4f50e415-b60a-452c-81b1-7abe98f2c7b8.jpg","drDealerId":380,"dealerEmpStartDtUtc":"791596800","industryStartDtUtc":"602294400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137292,"firstName":"Steve","lastName":"Zucker","titleText":"Finance Manager","shortBioText":"Originally from Cleveland Ohio\r\nSelling at Chapman BMW for 6 years \r\nBeen in car business for 17 years\r\nMarried 10 years with 2 kids \r\nDie-hard Cleveland browns fan despite the rough couple of years","emailTxt":"stevezucker@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/562cc6f2-e919-47ba-a777-0ead8f0b806e.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":334668,"firstName":"ROBERT","lastName":"MOLANIK","titleText":"SERVICE ADVISOR","emailTxt":"ROBERTMOLANIK@CHAPMANCHOICE.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":137495,"personPtyId":39491929,"firstName":"Robert \"RC\"","lastName":"Cashatt","titleText":"New Car Sales Associate","emailTxt":"teamrc@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/9055f531-f5b3-481d-8d01-6f6f6bb19047.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1306886400","industryStartDtUtc":"631152000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":193711,"personPtyId":39492480,"firstName":"Robert","lastName":"Hirsch","titleText":"New car Sales Advisor","shortBioText":"My Name is Bob Hirsch. My wife and I relocated to Arizona from New York 2 years ago. Before moving I was selling luxury vehicles on Long Island. I have been in the auto industry for over 25 years and am glad to have found a home at Chapman BMW on Camelback. When I am not at the dealership I enjoy hiking, traveling and photographing the Arizona landscape. I also enjoy playing the area golf courses. At Chapman BMW on Camelback we pride ourselves on giving you the Ultimate Driving Experience in the Ultimate Driving Machine. Please come in and let me show you what these experiences are all about!","emailTxt":"roberthirsch@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/8f100d0f-93cf-48e3-9b20-2835e7d891bb.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137497,"firstName":"Nick","lastName":"Falcon","titleText":"Certified Pre-Owned Sales","shortBioText":"","emailTxt":"nickfalcon@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/c2b635c9-e1df-4bd5-875a-cf8efee61d64.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":374583,"personPtyId":39523038,"firstName":"Michael","lastName":"Gatz","titleText":"New BMW and Certified Pre-Owned Sales Consultant","shortBioText":"Born and raised in Hanover Park, Illinois. I have five (5) children, one (1) daughter, and four (4) sons, as well as, two (2) granddaughters. I have a wonderful Wife who has put up with me for over 29 years. We have been in Arizona since we moved here for the health of one of our Son's in 1998. Got into the car business and have enjoyed helping people find the right vehicle ever since.","emailTxt":"michaelgatz@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/8b24562f1f50.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1414800000","industryStartDtUtc":"899251200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":392512,"personPtyId":39501296,"firstName":"Ryan","lastName":"Johnson","titleText":"Internet Sales Advisor","emailTxt":"ryanjohnson@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1306886400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":137283,"firstName":"Bob","lastName":"Colabianchi","titleText":"General Sales Manager","shortBioText":"","emailTxt":"bobcolabianchi@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":484495,"personPtyId":38449971,"firstName":"Chapaman","lastName":"Auto Marketing","titleText":"Marketing","shortBioText":"","emailTxt":"chapmanautomarketing@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":546422,"personPtyId":50144251,"firstName":"Mitch","lastName":"Wendt","titleText":"Parts Advisor","emailTxt":"MITCHELLWENDT@CHAPMANCHOICE.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/380/employees/4700027eda59.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1207008000","industryStartDtUtc":"1207008000","certifiedEmployee":false,"deptDscrp":"Parts"}]

Chapman BMW on Camelback

4.6 out of 5 4.6
Rectangle 48
Sales 8:00 AM - 9:00 PM
Service 7:00 AM - 6:30 PM

Chapman BMW on Camelback Hours

Sales

Monday

8:00 AM - 9:00 PM

Tuesday

8:00 AM - 9:00 PM

Wednesday

8:00 AM - 9:00 PM

Thursday

8:00 AM - 9:00 PM

Friday

8:00 AM - 9:00 PM

Saturday

8:00 AM - 7:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 6:30 PM

Tuesday

7:00 AM - 6:30 PM

Wednesday

7:00 AM - 6:30 PM

Thursday

7:00 AM - 6:30 PM

Friday

7:00 AM - 6:30 PM

Saturday

7:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2014

Chapman BMW on Camelback provides an extraordinary experience for Arizona customers shopping BMW dealers for a luxury pe

...

rformance vehicle. Located at 830 E. Camelback Rd. Phoenix, AZ, 85014 in the heart of downtown Phoenix, AZ, Chapman BMW Phoenix features the full line of BMW vehicles, from the sporty 230i convertible to the ultra-premium M6. We are proud to provide consistent, outstanding customer service at all levels of dealership operations. Visit us online at www.chapmanbmwoncamelback.com or reach us by phone at 602-308-4269

Service

Multi-Point Inspection

Complimentary

Replace Brake Fluid

Complimentary

Wiper Blade Replacement

Complimentary

New Brake Pads/Shoes (Rear)

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
1322 lifetime reviews. Includes reviews of Chapman BMW on Camelback from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 29, 2020

    This was the best experience we have had purchasing a car. Steve Murphy was off the charts. It made the decision to buy, very easy

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Murphy

    New Car Sales Associate

    (5.0) 115 reviews

  • 1.0 out of 5
    July 14, 2020

    If I could give them negative stars I would. We bought a 2015 for 40k with 30k miles and had it delivered. Delivery was a nightmare and zero communication.... Upon arrival there was 3 dents that was never disclosed that they tried to blame on shipping company. Also an accident that was covered up and I had to fight for them to pay the 3k to fix it. Also have had it in the shop 5 times for multiple issues from the transmission to the fuel pump. I would never buy from them again.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Robert Mills

    Internet Sales

    (3.7) 25 reviews

    Alan Jones

    General Sales Manager

    NOT RATED

  • September 13, 2016

    The experience was great and there was no pressure. The building was a little run down but was told they were going to be remodeling next month

    5.0 out of 5
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    3.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 1, 2020

    We just bought our 3rd BMW from Chapman. This one was a 'pristine' 2017 X5. We had such good luck 10 years ago with a 650i convertible and then last... year with a 430i it was easy to go straight to Chapman for an SUV (that we should have bought last year). Stan was as knowledgeable as anyone I've met about the car and straight forward about the deal. We had a small issue with a paint chip problem and Stan wasn't available to talk to so J.C. stepped in and took over in a heartbeat! This car is not a 'used' car-this is a 'very much like new' previously owned car now that Chapman did an outstanding job of getting ready for us. Chris Crawford was especially helpful in getting the car through the paint shop and ready to pick up. Shelby (in finance) was a real treat to work with ( what an interesting story she has)Thank you so much for another great car-buying experience. Besides being a totally cool car-it was a totally great experience.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high prai...se. We look forward to delivering the same experience on your next visit. - Your Friends at Chapman BMW on Camelback


    Worked with:
    SERVICE SERVICE

    SERVICE

    (5.0) 161 reviews

    Stan Sanglier

    Certified Pre-Owned Sales

    (3.7) 10 reviews

    JC Chokrach

    Certified Pre-Owned Sales

    NOT RATED

  • 5.0 out of 5
    July 1, 2020

    Brought my 440i in for routine maintenance, Marie was friendly, quick and efficient. Everything I asked for was done in the time promised. A great service... experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business... and we look forward to serving you again. - Your Friends at Chapman BMW on Camelback


    Worked with:
    SERVICE SERVICE

    SERVICE

    (5.0) 161 reviews

  • 5.0 out of 5
    May 24, 2020

    We had a great experience with Chapman BMW! They went above and beyond to help me find my X3 and then again with another X3 for my mother-n-law (and that... was no easy task!). The sales crew were courteous and fun to deal with, and their BMW Genius Caleb - WOW just WOW! What a pleasant and amazingly knowledgeable young man he is! Quite the asset to Chapman!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bobbie,Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to ...learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.- Your Friends Chapman BMW on Camelback


    Worked with:
    Alan Jones

    General Sales Manager

    NOT RATED

  • 1.0 out of 5
    May 13, 2020

    I have bought 10 vehicles from dealerships in the last few years, have had some minor hiccups as expected but NEVER this bad of an experience! Found a... vehicle online to purchase, spoke to a salesman back and forth for days. Was not treated well at all, salesman dragged his feet along with the management staff. I was ready to buy immediately and secure with a credit card over the phone, they would not even reduce the price by one single dollar. I didn't make an offer on it, just stated that it was a bit over blue book and was wondering if they'd be willing to work with me at all? They stated that they were unwilling, within a couple hours of speaking to the salesman the price was dropped $6500 (which was more of a discount than I ever thought was possible) and sold to someone else. Pretty frustrating after making plans to drive 1k miles, securing a one way rental, getting a dog sitter, ect. I would never recommend this dealership to anyone looking for any type of vehicle, new or used.

    1.0 out of 5
    Customer Service
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carl, after listening to the only two very pleasant phone calls you had with our salesman about the vehicle from our sister store over a 48 hour perio...d, your review leads us to wonder if you in fact had a more in-depth conversation with the other dealer as that was the only interaction had between yourself and our location. We do apologize that the vehicle was sold to another individual and wish you luck in your search for the right BMW.

  • 5.0 out of 5
    May 11, 2020

    Had a wonderful conversation with the salesperson regarding the EV I was looking at, its amenities, availability and total price after dealer add-ons as... well as the actual value of the add-ons. Open, up front and honest. I didn't end up purchasing at all, but had I, I would have gone with them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review! We are happy to hear that you loved our services. If you are the market in the future for a vehicle please do not hesitate ...to contact us or come in! Your Friends at Chapman BMW on Camelback

  • 5.0 out of 5
    May 11, 2020

    I bought my first car from Mimi and Robert at Chapman BMW on Camelback Value Center last week. I saw the car I liked on their website and went in to see... them. Great experience! They worked with me on price, they were friendly and helpful, and most importantly were very low pressure. I highly recommend them! Plus Robert and I had a fun conversation about wine, so now I have a few wine suggestions to look into as well. ;)

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    "Thank you, for your kind words! It makes us happy to know that providing our clients with the best services we can offer is paying off. If we can mak...e your life easier, then we have truly done our job.-Your Friends at Chapman BMW on Camelback


    Worked with:
    Robert Mills

    Internet Sales

    (3.7) 25 reviews

  • 5.0 out of 5
    May 6, 2020

    I was lucky enough to have Steve help me find the right BMW. The 2020 BMW X1 that I purchased was beyond my expectations and within budget ( I get so many... compliments when I drive it). The dealership that shipped my X1 never provided me with a second key and Steve stayed on top of it to ensure I did get my second key. If anyone is looking to purchase a BMW, I highly recommend Chapman BMW and Steve as the sales representative. He will definitely ensure you get what you are looking for and get you the best deal!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your kind words! Steve is a phenomenal guy and we are lucky to have him on our team! We hope to see you back!- Your Friends at Chapman B...MW on Camelback


    Worked with:
    Steve Murphy

    New Car Sales Associate

    (5.0) 115 reviews

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