[{"id":137494,"personPtyId":39491945,"firstName":"Joe","lastName":"Lena","titleText":"New Car Sales Associate","shortBioText":"I started in the car business back in 1998 repairing cars working for a Goodyear store. I later was a service manager running a small independent shop attached to a wholesale store. I helped with the refinishing of used cars such as Ferrari, Maserati, Porsche, Mercedes, Audi, and of course BMW. I then started selling and maintaining the website for that same company. After a couple of years I moved back to Illinois to help with family and worked for a large Midwestern dealership which sold Mercedes, Audi, Jaguar, and Honda. I quickly became certified in all 4 brands. After a couple of years my manager decided to go to BMW and asked me to join him there which started my career in BMW back in 2007. I have been with BMW ever since with the exception of 6 months when in 2010 I moved back to Arizona and worked for a local Toyota dealer in the west valley. I found myself wanting to work for BMW once again and started working here at Chapman BMW on Camelback in July 2010.","emailTxt":"joelena@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":83,"imageUrl":"https://cdn-user.dealerrater.com/images/e877bd6c3b03.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1275350400","industryStartDtUtc":"883612800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137285,"personPtyId":39490102,"firstName":"Steve","lastName":"Murphy","titleText":"New Car Sales Associate","shortBioText":"Hi my name is Steve Murphy. Originally from Seattle area, relocated to the desert in search of sun. Been here for 9 years, 7 of which I have been selling BMW's at Chapman BMW on Camelback. If I can interest you or anyone you know in a new or Pre-owned BMW or any other type of vehicle please come and see me. I would be more than happy to assist you.","emailTxt":"stevemurphy@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":93,"imageUrl":"https://cdn-user.dealerrater.com/images/b6cb3a6ac708.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1207008000","industryStartDtUtc":"930787200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137390,"personPtyId":39491607,"firstName":"JC","lastName":"Chokrach","titleText":"Certified Pre-Owned Sales","shortBioText":"My name is JC Chokrach. I grew up in Cincinnati, Oh and have been in Phx since 1998. Until 2004 I had spent the majority of my life in the health and fitness business. I first came to Chapman BMW in 2004 and have a true love and passion for the BMW product line. I focus on certified pre owned but am fully capable of selling new BMW\u001as as well. I truly believe that everyone should own a BMW. I believe in honesty, integrity and passion for what I do. I hope everyone has a fantastic day!","emailTxt":"jcchokrach@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/0d99dceead1b.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137387,"personPtyId":39491353,"firstName":"Craig","lastName":"Miller","titleText":"New Car Sales Associate","shortBioText":"I have been with BMW since 1989. I first joined Chapman BMW in 1995. I spent 20 years in the restaurant business before I started with BMW in Lansing Mi. Yes, that's correct, I started in a General Motors town and state. I always liked German cars and when I was given the opportunity to start a career with BMW I jumped at the chance. It didn't hurt that we also sold Mercedes, Audi, Porsche, and V.W. When we returned to Arizona I continued with BMW. At that time BMW was planning for their future and I knew they were going to make an impact in the world of German cars. I can't imagine selling any other brand. I truly love representing BMW especially with Chapman BMW on Camelback. I will provide you with the experience you would expect from a luxury brand like BMW. No other car in the world drives like a BMW. It truly is the \"Ultimate Driving Machine\".","emailTxt":"craigmiller@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/users/vidaw/4f50e415-b60a-452c-81b1-7abe98f2c7b8.jpg","drDealerId":380,"dealerEmpStartDtUtc":"791596800","industryStartDtUtc":"602294400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137292,"firstName":"Steve","lastName":"Zucker","titleText":"Finance Manager","shortBioText":"Originally from Cleveland Ohio\r\nSelling at Chapman BMW for 6 years \r\nBeen in car business for 17 years\r\nMarried 10 years with 2 kids \r\nDie-hard Cleveland browns fan despite the rough couple of years","emailTxt":"stevezucker@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/users/vidaw/562cc6f2-e919-47ba-a777-0ead8f0b806e.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":374583,"personPtyId":39523038,"firstName":"Michael","lastName":"Gatz","titleText":"New BMW and Certified Pre-Owned Sales Consultant","shortBioText":"Born and raised in Hanover Park, Illinois. I have five (5) children, one (1) daughter, and four (4) sons, as well as, two (2) granddaughters. I have a wonderful Wife who has put up with me for over 29 years. We have been in Arizona since we moved here for the health of one of our Son's in 1998. Got into the car business and have enjoyed helping people find the right vehicle ever since.","emailTxt":"michaelgatz@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/8b24562f1f50.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1414800000","industryStartDtUtc":"899251200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":363628,"personPtyId":39500370,"firstName":"Sammy","lastName":"Destefano","titleText":"New and Certified Pre-Owned Sales","shortBioText":"Many times buying a car is looked at as a chore after you total your car, when you get a bill on your car that doesn't make sense to fix, or when it is just time for a new car or truck. I don't think it has to be like that, every time one of my clients comes to see me for a BMW, they leave happy and lot of times saying \"I wasn't even planning on taking care of this today, Thanks for helping!\" Buying a BMW should be fun, and with Chapman BMW on Camelback it is! Stop by soon, we are at 1144 E Camelback Rd. Phoenix, AZ. 85014 !","emailTxt":"SammyDestefano@chapmanchoice.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":69,"imageUrl":"https://cdn-user.dealerrater.com/images/5dba60d5c9b9.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1412121600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":334669,"personPtyId":39512348,"firstName":"ARTIN","lastName":"MAJIDI","titleText":"NEW CAR SALES MANAGER","shortBioText":"","emailTxt":"ARTINMAJIDI@CHAPMANCHOICE.COM","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/2141c4efe3d7.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":193697,"firstName":"SERVICE","lastName":"SERVICE","titleText":"SERVICE","shortBioText":"","emailTxt":"dougstrobot@chapmanchoice.COM","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":150,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":334668,"firstName":"ROBERT","lastName":"MOLANIK","titleText":"SERVICE ADVISOR","emailTxt":"ROBERTMOLANIK@CHAPMANCHOICE.COM","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":29886,"personPtyId":39486385,"firstName":"Doug","lastName":"Martin","titleText":"Sales Manager","shortBioText":"Over 20 years with Chapman and love every minute of it.","emailTxt":"dougmartin@chapmanchoice.com","combinedEmpAvgRatingNbr":3.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/e1e7758e15d2.jpg","drDealerId":380,"dealerEmpStartDtUtc":"862444800","industryStartDtUtc":"862444800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":137523,"personPtyId":39491994,"firstName":"Robert","lastName":"Mills","titleText":"Internet Sales","emailTxt":"robertmills@chapmanchoice.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/users/vidaw/f55db239-1fe3-4900-b577-578ce08282b4.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137282,"personPtyId":39490082,"firstName":"Kim","lastName":"Reid","titleText":"New & Pre-Owned Client Advisor","shortBioText":"Greetings to all my current and future BMW Family Members. I\u001ave been with Chapman BMW on Camelback and in Arizona for over 4 years. I started my career in the automotive business in the Maryland, DC, and Virginia area in my early 20\u001as. It is my passion and pleasure to provide each and every one of my clients with the Ultimate Driving Machine that fits their lifestyle and needs. My reward is knowing that you have experienced the best possible purchase and ownership you\u001ave ever had. BMW's are dream cars for most people, and I enjoy making those dreams come true. Please let me know how I can best assist you.","emailTxt":"kimreid@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":60,"imageUrl":"https://cdn-user.dealerrater.com/images/432fd2fcdf5c.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1230768000","industryStartDtUtc":"678326400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137495,"personPtyId":39491929,"firstName":"Robert \"RC\"","lastName":"Cashatt","titleText":"New Car Sales Associate","emailTxt":"teamrc@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/vidaw/9055f531-f5b3-481d-8d01-6f6f6bb19047.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1306886400","industryStartDtUtc":"631152000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":193711,"personPtyId":39492480,"firstName":"Robert","lastName":"Hirsch","titleText":"New car Sales Advisor","shortBioText":"My Name is Bob Hirsch. My wife and I relocated to Arizona from New York 2 years ago. Before moving I was selling luxury vehicles on Long Island. I have been in the auto industry for over 25 years and am glad to have found a home at Chapman BMW on Camelback. When I am not at the dealership I enjoy hiking, traveling and photographing the Arizona landscape. I also enjoy playing the area golf courses. At Chapman BMW on Camelback we pride ourselves on giving you the Ultimate Driving Experience in the Ultimate Driving Machine. Please come in and let me show you what these experiences are all about!","emailTxt":"roberthirsch@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/users/vidaw/8f100d0f-93cf-48e3-9b20-2835e7d891bb.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137497,"firstName":"Nick","lastName":"Falcon","titleText":"Certified Pre-Owned Sales","shortBioText":"","emailTxt":"nickfalcon@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/users/vidaw/c2b635c9-e1df-4bd5-875a-cf8efee61d64.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":337962,"personPtyId":39498282,"firstName":"Alan","lastName":"Jones","titleText":"General Sales Manager","emailTxt":"alanjones@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":137309,"personPtyId":39490282,"firstName":"Stan","lastName":"Sanglier","titleText":"Certified Pre-Owned Sales","shortBioText":"Hi my name is Stan Sanglier I moved from the greater Seattle area to work with Chapman BMW on Camelback and have been here for five wonderful years. I have been in the auto industry for 35 years and have worked in all departments. I am here to do whatever it takes to earn your business.","emailTxt":"stansanglier@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/users/vidaw/00b901fc-950b-42bc-9dd9-fd1610f23396.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":137283,"firstName":"Bob","lastName":"Colabianchi","titleText":"General Sales Manager","shortBioText":"","emailTxt":"bobcolabianchi@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":546502,"personPtyId":51164103,"firstName":"Jonathan","lastName":"Oneill","titleText":"New Car Sales","emailTxt":"JonathanOneill@chapmanchoice.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/66f37fd7cfd6.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":484495,"personPtyId":38449971,"firstName":"Chapaman","lastName":"Auto Marketing","titleText":"Marketing","shortBioText":"","emailTxt":"chapmanautomarketing@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":380,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":546422,"personPtyId":50144251,"firstName":"Mitch","lastName":"Wendt","titleText":"Parts Advisor","emailTxt":"MITCHELLWENDT@CHAPMANCHOICE.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/4700027eda59.jpg","drDealerId":380,"dealerEmpStartDtUtc":"1207008000","industryStartDtUtc":"1207008000","certifiedEmployee":false,"deptDscrp":"Parts"}]

Chapman BMW on Camelback

Rectangle 48
Sales 11:00 AM - 6:00 PM
Service Closed

Chapman BMW on Camelback Hours

Sales

Monday

8:00 AM - 9:00 PM

Tuesday

8:00 AM - 9:00 PM

Wednesday

8:00 AM - 9:00 PM

Thursday

8:00 AM - 9:00 PM

Friday

8:00 AM - 9:00 PM

Saturday

8:00 AM - 7:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 6:30 PM

Tuesday

7:00 AM - 6:30 PM

Wednesday

7:00 AM - 6:30 PM

Thursday

7:00 AM - 6:30 PM

Friday

7:00 AM - 6:30 PM

Saturday

7:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2014

Welcome to Chapman BMW on Camelback, home of "The Ultimate Ownership Experience." We provide an extraordinary experience

...

for Arizona customers who are searching for a luxury performance vehicle. Located at 830 East Camelback Road in the heart of downtown Phoenix, Arizona, Chapman BMW on Camelback showcases the full line of BMW vehicles, from the all new 228i to the ultra-premium M6 Gran Coupe. We pride ourselves in offering consistent, outstanding customer service at all levels of dealership operations.

Service

Multi-Point Inspection

Complimentary

Replace Brake Fluid

Complimentary

Wiper Blade Replacement

Complimentary

New Brake Pads/Shoes (Rear)

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1225 lifetime reviews. Includes reviews of Chapman BMW on Camelback from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 2, 2018

    Great prices Josh was a really nice sales person we bought a really nice e350 price was good and service was good too.thank you very much

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sharif, Thank you for the wonderful review on your experience with Josh. We appreciate you taking the time to share your experience, and we look forwa...rd to serving you again. Congrats on your E350! Wishing you many happy and safe miles. Your Friends at Chapman BMW on Camelback


    Worked with:
    Jonathan Oneill

    New Car Sales

    NOT RATED

  • 5.0 out of 5
    November 29, 2018

    My duughter recently moved to Phoenix and I was looking for a good used car for my use and a back up car for her. I purchased a 2010 Audi A5 convertible.... I never seen the car except from photos before I picked the car up. There was a small mechanical issue with the top that was fixed by an Audi dealer. I have a great car purchased without physically driving or even seeing because of the great sales people especially Robert Mills.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review and for giving our Value Center the opportunity to assist you and your daughter with your vehicle needs. We are very p...leased to hear we were able to get you into a great vehicle and your purchasing experience was a positive one. We wish you both happy and safe driving.Vida Wilson - Business Development manager - 602-308-4907


    Worked with:
    Robert Mills

    Internet Sales

    NOT RATED

  • September 13, 2016

    The experience was great and there was no pressure. The building was a little run down but was told they were going to be remodeling next month

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 5, 2018

    Great buying experience, contacted them via website and had very positive interactions via email until I wanted to talk with them. Joe found the car that... I was looking for a 2019 X5 and secured the car. Painless interactions on getting the price aligned and completed the transaction via the web. Met Joe for the first time when I went in to pick up the car. Paper work was ready to sign and had plenty of time to spend with John the delivery specialist to lean about my new X5.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Chris for the review and congratulations on your new BMW We are very glad to hear your purchasing experience was a great one with Joe.. We... hope you are enjoying the new X5 and hope to see you for any BMW service needs you have. Vida Wilson - Business Development Manager - 602-308-4907


    Worked with:
    Joe Lena

    New Car Sales Associate

    (5.0) 83 reviews

  • 5.0 out of 5
    October 30, 2018

    Haven't purchased a new vehicle in a long time but Joe Lena at Camelback BMW made it a comfortable experience. He worked with me on price and rebates and... his personality and approach were welcoming and helpful in making a final decision to buy. All backed by a top-level dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, Thank you for the 5-stars on your experience with Joe and the team. We are happy to hear of your comfortable buying experience. We look forwa...rd to serving you for years to come. Your Friends at Chapman BMW on Camelback


    Worked with:
    Joe Lena

    New Car Sales Associate

    (5.0) 83 reviews

  • 5.0 out of 5
    October 27, 2018

    After a horrible experience at BMW North Scottsdale, I had the best experience with Craig st Chapman BMW. I highly recommend working with Craig! He was... professional, knowledges and great to work with.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    JasonTG, Thank you for the 5-star review on your experience with Craig and Tom! We appreciate you taking the time to share your review and we look f...orward to working with you again in the future! Your Friends at Chapman BMW On Camelback

  • 5.0 out of 5
    October 21, 2018

    What a great experience, Craig was so helpful and informative. This Is our second i3 from Chapman BMW and buying from Craig! Thanks for making the purchase... fun and easy!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gus, Thank you for your continued support and loyalty, we will be sure to share your kind words with Craig. We hope you enjoy your new i3, and we loo...k forward to helping with any of your needs. Your Friends at Chapman BMW on Camelback

  • 5.0 out of 5
    October 19, 2018

    I purchased my second BMW from Joe Lena this past Tuesday, October 16th! My husband and I made a 1 PM appointment with Joe, and he called to confirm- I... leased my first BMW sports coupe in late 2015- a 2016, and Joe gave me an excellent trade- applying some of those $???s to my lease! My intent, last Tuesday, was to purchase a 2019 2 series Coupe, I left with a 2019 4 series with my same red leather that I love! Joe put together a great deal and made sure I left feeling comfortable with John and the Genius team... it was all so seamless! Joe is a true professional! I could not be happier with Joe Lena and Chapman BMW! Thank you! Jan Abrams

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    JanAbramd805, Congratulations on your latest BMW, we hope you are loving it. We are very pleased to have earned your repeat business and welcome you ...again to the Chapman BMW on Camelback family. We hope you choose to use our service department for any of your BMW service needs and we look forward to a long relationship and assisting you with your vehicle needs for years to come.Vida Wilson ¿¿¿ Business Development Manager ¿¿¿ 602-308-4907


    Worked with:
    Joe Lena

    New Car Sales Associate

    (5.0) 83 reviews

  • 5.0 out of 5
    October 15, 2018

    My service rep Bob Molnick, offered to see if he could que up my car earlier than my 9AM appt on 10/8 since I'd come in 45 minutes early to which I gleefully... answered, "of course". After Bob actually made that happen, I sauntered into the showroom to compare stickers of models similar to my '15 428 CV I'd brought in for service as well as our '18 530 Sedan at home. While browsing, your Sales rep Steve Murphy approched me and asked if I had any questions.I did, to which he gave me both informative verbal information as well as showed me how certain things worked on the 4 & 5 series in the showroom. I was especially grateful for having learned things about my cars I wasn't using. Unusual for both Service & Sales agents to be so helpful that I'd take such notice as to actually write a review this experience. Would that it were true for other branches of your corporation.You wouldn't need "GENIUSES" which albeit at other branches, gave us shorter shrift during our encounters with them leaving us wanting for information. Not egregious on their part but certainly noticeable. Your outfit @ Camelback stands out from many luxury auto dealerships in PHX as well as other cities we've lived in, for which we are grateful. Kudo's to Chapman Camelback management who apparently pay attention to sensitive customer detail in both hiring & training of your corporate representatives.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your review has left us feeling very flattered and proud to hear about your experience at the dealership. Thank you for taking the time to write such... a fantastic review, we will be sure to share it. This is what we strive for and hope to be able to assist you again with any BMW needs you may have. Vida Wilson - Business Development Manager - 602-308-4907


    Worked with:
    Steve Murphy

    New Car Sales Associate

    (5.0) 93 reviews

    ROBERT MOLANIK

    SERVICE ADVISOR

    (4.3) 13 reviews

  • 1.0 out of 5
    October 11, 2018

    New Car Purchase - M4...

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very sorry about your purchasing experience at our dealership. Our General Sales Manager did reach out to you to address this to which you res...ponded with no interest in speaking with him. We have addressed this situation internally with the staff involved and are extremely sad to not have made this a great experience for you with your new BMW. If you do wish to speak with Management please just reach out to me and I will make sure you are connected. Vida Wilson - Business Development Manager - 602-308-4907

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