Heritage Volkswagen of South Atlanta

Jeremy was very professional and patient with us also we were dealing with car Shield 4 the first time wasn't aware of the process he was there with us... thru the whole procedure when and if we return we will definitely request Jeremy great JOB and refer him to friends as well.

I scheduled service online and that was an easy process, dropped my car off with my coupon. What I liked best about the whole process is that, not only... did they recommend further service, they added photos, to show exactly why it was time to make the recommended changes. Perfect!

I am so glad I chose this dealership. Tonya was awesome, caring, and made sure I was satisfied before i left, she rocks!!! I would definitely recommend... Tonya for your needs.

This month was a case of unexpected repairs. Had to make two trips for different. Company show empathy by helping to reduce the cost by applying better... than expected discount for the last repair. I would continue to use them.

After shopping around for months Heritage Volkswagen gave me the best deal for my 2020 VW Tiguan. I live 2 hours away, but it was worth the drive. Dee... was in contact with me over the phone and through email and when we arrived Dennis helped make the final part of the car buying process a breeze. It was a pleasure doing business with them.

I had a horrible experience With Heritage Volkswagen in Union City Georgia. I had been looking for a Passat TDI for several weeks. I previously stopped... in a spoke with Dee Holness (note: Dee was great) to see what they had on the lot. Unfortunately, they didn't have what I was looking for. Dee took my name and number and said if anything came in he would let me know. About two weeks later Dee called and I made the trip back up to look at a car. The car had everything I wanted. This is where things started to go south. I went in on a Saturday morning, drove the vehicle looked it over and was ready to purchase the car. Before buying the car I wanted to make sure all the maintenance had been performed for its mileage. I asked for a print out of the inspection report that was performed when Heritage received the vehicle. They would/could not give me that information. Dee tried to get the information but could never get anyone to give him the information. I asked if they were going to fill up the DEF fluid (AdBlue) and was told if the light isn't on that they weren't going too. I was told by one salesman (Not Dee) we do nothing more or less than we have too to the vehicles. I then asked if they planed on filling the tank with diesel. I was told that on used cars they would only fill to 1/4 tank of fuel. No customer service at all. I wanted a few maintenance items done on the car. I said I would pay for these services. Dee said he could get dealer dealer pricing on the service at time of pricing. Dee went off to get the pricing for the items I wanted done. Needless to say it wasn't dealer pricing. One service was a transmission fluid and filter change. Heritage wanted $500 for this service. I called two other dealers one quoted me $299 and the other quoted me $279. $500 is nowhere near dealer pricing. Heritage is a very dishonest, no customer service dealership. After 3 trips to the dealer to try and make a deal, I left the dealership went across the street and bought a 2015 Passat TDI SEL lower miles, better condition, nicer car, with service record print out. Full tank of fuel and DEF fluid for about $1000 dollars more. Great and pleasant experience at Audi South Atlanta. Do not buy at Heritage Volkswagen of Union City!!!

The customer service and assistance at this dealership is excellent. John was friendly, helpful and extremely knowledgeable about the cars we wanted to... test drive and spent several hours with us on multiple days to make sure all our questions were answered. I would definitely recommend this dealership.

Ms. Tonya was an amazing sale Consultanl. I highly recommend friend and family to go see her . The process was smooth and easy .

The most difficult part of this visit was trying to make the appointment. Other than that everyone and everything was great. A valet drove us to IHOP for... breakfast and picked us up in a new ATLAS. We were quite impressed with it. Great way to get customers to see a new product.

Tonya Kemper was awesome!!! She worked really hard to ensure I got the best possible deal. I love my new car and highly recommend going to see her!!