Heritage Volkswagen of South Atlanta

The customer service was outstanding . I came in for service a little upset �� and overwhelmed. I met Ms Tonya and my whole perspective... changed I’m super excited I’m now leaving without a headache and with a new 2016 Jetta Sports. THANK YOU SO MUCH ��. Highly Recommend Ms Tonya.

No issues, no hassle, and my salesperson Delewa was extremely professional. I feel like I received a fair deal. I look forward to working with ATL VW.

We worked with Dee over the phone until we were ready to come in and make the deal. No pressure tactics, just open dialogue which lead to our purchase.... Great job young man, you have a bright future!

Great customer buying experience. Dee was the best new sales person. I highly recommend the Atlas and Dee for your sales person. The dealership was... really clean.

I purchased a Passat from Heritage Volkswagen. I was promised to be reimbursed for vacation time I was using when they would say the car was ready to be... picked up but wasn't. They only paid half of what was promised. I was also promised new grey carpet floor mats which I never received. I was told the tint they put on my car would have a lifetime warranty but they would not provide the receipt for the tint install, which is required for the lifetime warranty. The owner will respond to reviews saying to contact them so they can make it right but they do not respond. Find a different dealership if you really want a VW.

I purchased a Passat from Heritage Volkswagen. I was promised to be reimbursed for vacation time I was using when they would say the car was ready to be... picked up but wasn't. They only paid half of what was promised. I was also promised new grey carpet floor mats which I never received. I was told the tint they put on my car would have a lifetime warranty but they would not provide the receipt for the tint install, which is required for the lifetime warranty. The owner will respond to reviews saying to contact them so they can make it right but they do not respond. Find a different dealership if you really want a VW.

My Passat wouldn't start. After getting wrong info from a parts store we took it to Heritage VW in Union City. They diagnosed it, replaced the battery,... and it was ready before 2pm on a Friday. They even washed and vacuumed it. A recall was also done & all under warranty. My only problem was the distance from my home to the dealership is quite a ways.

I went to the Heritage for a price comparison and was blown away by the customer service I received from Dee needless to say I bought an Eos the same day... because of the excellent salesmanship and willingness to assist and show all options. I am a slow shopper but Dee did not mind even though it took me 8 hours to choose Thanks Dee you are the best sales person I have met in many years. I wish you continued success!!!!!

Came in for service on my 2006 Passat. I didn’t have an appointment and was treated with excellent customer service Bryant was and is always . Met... with MsTonya and she was such a blessing and a delight to work with she’s so positive when I didn’t think I could get a new vehicle it happened It was a blessing for her to be there today My angel sent byGodher personally was a real blessing and her being so confident . I have a2018 Tiguan SE ��❤️��

Made a deal, got certified funds, was told that car was no longer available but same exact more expensive cars were. Very obvious bad faith dealing. Asked... to speak to General Manager and was told he was off and the manager on duty did not talk to customers? Sleazy unprofessional "Hey Man" texts. Salesperson had the never to demand I wire the money when I had gotten a certified check that he told me to get and provide proof. Kept being led to other cars.