Heritage Volkswagen of South Atlanta

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 5:00 PM

Heritage Volkswagen of South Atlanta Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2019

Heritage Volkswagen of South Atlanta offers a huge selection of new and Certified Pre-Owned Volkswagen models. We also o

...

ffer a wide selection of other used makes and models. Call or visit us today to learn more about our Executive VIP Program and find out why Heritage Volkswagen of South Atlanta is unlike any other auto dealer in Georgia.

Service

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
256 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 19, 2020

    Jeremy was very professional and patient with us also we were dealing with car Shield 4 the first time wasn't aware of the process he was there with us... thru the whole procedure when and if we return we will definitely request Jeremy great JOB and refer him to friends as well.

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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 7, 2020

    I scheduled service online and that was an easy process, dropped my car off with my coupon. What I liked best about the whole process is that, not only... did they recommend further service, they added photos, to show exactly why it was time to make the recommended changes. Perfect!

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 21, 2019

    I am so glad I chose this dealership. Tonya was awesome, caring, and made sure I was satisfied before i left, she rocks!!! I would definitely recommend... Tonya for your needs.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 18, 2020

    This month was a case of unexpected repairs. Had to make two trips for different. Company show empathy by helping to reduce the cost by applying better... than expected discount for the last repair. I would continue to use them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 13, 2020

    After shopping around for months Heritage Volkswagen gave me the best deal for my 2020 VW Tiguan. I live 2 hours away, but it was worth the drive. Dee... was in contact with me over the phone and through email and when we arrived Dennis helped make the final part of the car buying process a breeze. It was a pleasure doing business with them.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 10, 2020

    I had a horrible experience With Heritage Volkswagen in Union City Georgia. I had been looking for a Passat TDI for several weeks. I previously stopped... in a spoke with Dee Holness (note: Dee was great) to see what they had on the lot. Unfortunately, they didn't have what I was looking for. Dee took my name and number and said if anything came in he would let me know. About two weeks later Dee called and I made the trip back up to look at a car. The car had everything I wanted. This is where things started to go south. I went in on a Saturday morning, drove the vehicle looked it over and was ready to purchase the car. Before buying the car I wanted to make sure all the maintenance had been performed for its mileage. I asked for a print out of the inspection report that was performed when Heritage received the vehicle. They would/could not give me that information. Dee tried to get the information but could never get anyone to give him the information. I asked if they were going to fill up the DEF fluid (AdBlue) and was told if the light isn't on that they weren't going too. I was told by one salesman (Not Dee) we do nothing more or less than we have too to the vehicles. I then asked if they planed on filling the tank with diesel. I was told that on used cars they would only fill to 1/4 tank of fuel. No customer service at all. I wanted a few maintenance items done on the car. I said I would pay for these services. Dee said he could get dealer dealer pricing on the service at time of pricing. Dee went off to get the pricing for the items I wanted done. Needless to say it wasn't dealer pricing. One service was a transmission fluid and filter change. Heritage wanted $500 for this service. I called two other dealers one quoted me $299 and the other quoted me $279. $500 is nowhere near dealer pricing. Heritage is a very dishonest, no customer service dealership. After 3 trips to the dealer to try and make a deal, I left the dealership went across the street and bought a 2015 Passat TDI SEL lower miles, better condition, nicer car, with service record print out. Full tank of fuel and DEF fluid for about $1000 dollars more. Great and pleasant experience at Audi South Atlanta. Do not buy at Heritage Volkswagen of Union City!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ron, thank you for taking the time to provide us with your feedback. We pride ourselves on stocking pre-owned inventory at competitive prices. Because... of this, fluids and other services are not performed in order to keep costs down for our consumers. The prices we provided you for a DRSG Transmission dual clutch setup were at cost and included labor. We suspect the quotes other dealerships provided were on normal transmissions as these are typically the prices. As for the inspections, we are more than happy to provide safety and service inspections for our customers. We understand these are important reports for customers when it comes to purchasing a vehicle so, we do apologize for any miscommunication on this. If we can address any other concerns or answer any further questions you may have, we would be more than happy to do so. Please feel free to reach out to either our General Sales Manager, Chris Chandler, or our Service Manager, Joe Pitt, at (770) 774-9310 at your convenience.

  • 5.0 out of 5
    July 18, 2019

    The customer service and assistance at this dealership is excellent. John was friendly, helpful and extremely knowledgeable about the cars we wanted to... test drive and spent several hours with us on multiple days to make sure all our questions were answered. I would definitely recommend this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 10, 2019

    Ms. Tonya was an amazing sale Consultanl. I highly recommend friend and family to go see her . The process was smooth and easy .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 27, 2019

    The most difficult part of this visit was trying to make the appointment. Other than that everyone and everything was great. A valet drove us to IHOP for... breakfast and picked us up in a new ATLAS. We were quite impressed with it. Great way to get customers to see a new product.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 26, 2019

    Tonya Kemper was awesome!!! She worked really hard to ensure I got the best possible deal. I love my new car and highly recommend going to see her!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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