Heritage Volkswagen of South Atlanta

I went to the Heritage for a price comparison and was blown away by the customer service I received from Dee needless to say I bought an Eos the same day... because of the excellent salesmanship and willingness to assist and show all options. I am a slow shopper but Dee did not mind even though it took me 8 hours to choose Thanks Dee you are the best sales person I have met in many years. I wish you continued success!!!!!

Came in for service on my 2006 Passat. I didn’t have an appointment and was treated with excellent customer service Bryant was and is always . Met... with MsTonya and she was such a blessing and a delight to work with she’s so positive when I didn’t think I could get a new vehicle it happened It was a blessing for her to be there today My angel sent byGodher personally was a real blessing and her being so confident . I have a2018 Tiguan SE ��❤️��

Ms Tonya is so sweet and personable very helpful and great customer service. She has a pleasant attitude . She always greet with a smile and make sure... that everything is going okay.

Made a deal, got certified funds, was told that car was no longer available but same exact more expensive cars were. Very obvious bad faith dealing. Asked... to speak to General Manager and was told he was off and the manager on duty did not talk to customers? Sleazy unprofessional "Hey Man" texts. Salesperson had the never to demand I wire the money when I had gotten a certified check that he told me to get and provide proof. Kept being led to other cars.

Quinton was easy to work with and is a nice guy. The management won't haggle over prices because they are priced competitively for the most part. However,... watch if you think that a price is too high as they will often adjust prices almost weekly so the price they wont budge on Saturday can drop by Monday kind of a thing (at least that was my experience watching their used cars). I bought a certified used sportswagen from them recently, will update if have anything else to add.

A few things I learned that I think you should know before going here: (1) If you agree to buy a vehicle and apply for financing on it they will sell... the vehicle to someone else while the financing application is processing. My application took a few days, they called to tell me I was both approved, then texted an hour alter saying the car was sold to someone else. I've never seen a dealership do this, but this is their policy so be aware. (2) If you ask for a lower price and they bring out Dre (the sales manager) just skip that meeting and ask for DJ (the general manager). Dre can't do anything for you. When I agreed to buy the car on Saturday Dre went into excessive detail about why he could not possibly lower the price by the $200 I was asking him to. On Monday (two days later and after I had already agreed to buy the car at that price) the dealership changed the price and lowered it by more than $200. When I pointed this out to them as something that looks really bad and untrustworthy I was told that DJ does the pricing and it's just how things work there. So to me that means skip the meeting with Dre and talk to DJ because Dre cannot lower prices and apparently doesn't even know when they are about to be lowered. (3) No one in this dealership talks to each other. This is clear from the example between Dre and DJ above. It is also clear because while I waited to hear on financing I was called and texted by other people in the dealership asking if I wanted to come test drive the car I had already agreed to buy. This happened every day and I had to explain everyday that I already had come in and was waiting to hear on financing. Lastly, when my financing was finally approved the guy I was working with called to tell me it was all good and the car was mine. A couple hours later I got a text from someone else, not the guys I was dealing with, telling me the car had sold and they had other similar cars I might be interested in. It was bizarre. (4) Through that whole experience the management never contacted me and never apologized. The guy I was working with simply stated it is the way things work there. When i asked them to lower the price on a similar car by a hundred or two as a sign of good faith given what had happened I was told flatly no. Keep these things in mind if you head in there, I'll be using a different VW dealership.

My salesman Dee was great and very helpful. Thanks for all the help you gave me on getting the vehicle that I wanted. Thanks !

Every experience with this service department has made me decide to never buy another Volkswagen again. 2017 Jetta - I blew out a tire, wanted to get a... match so called the service center. "Yes, we have the tire." Drove an hour on the emergency "doughnut" and when I got there, they said it was a computer error and they did not have the tire in stock. Went for my first "free" oil change and when I went to get back in the car -- there was standing water on my front mats. Not just wet, but I had to lift the mats out and pour off the water. It took the carpet 3 days to dry. Latest is a piece of trim is coming unglued. I took it to the service center, they said it was a collision center issue so I had to drive an hour to Morrow. The Heritage collision center guy was surprised the service center sent me over saying it was clearly a warranty issue which has to be authorized by the service center. He did an inspection and estimate and said there was no exterior damage to cause the trim to come off so it was clearly a warranty issue, but had to be authorized by service center. Went back to the service center for the next "free" oil change. Service rep told me I could not get the oil change for free unless I paid for the regularly scheduled services, so because it was the 20,000 mile service the "free" oil change cost me $140. And they said there was damage to the underside of the car that caused the trim to come off and made me go into the service bay and go UNDER my car to look. I could not see anything they were talking about so the service rep said she would send pictures. No photos and the service rep WILL NOT RETURN MY CALL??? I hate this place.

Thank you so much to my favorite sales person Ms Tanya God bless her she’s a good woman thank you sooo much to her and the great volks wagon team!

Karly was super helpful. Strong recommend for a VW. Really enjoyed the experience here in South Atlanta. Nice selection, and everyone was super friendly... and nice.