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Heritage Volkswagen

(1,086 reviews)
Visit Heritage Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
New (888) 827-2617 (888) 827-2617
Used (877) 886-1077 (877) 886-1077
Service (888) 834-9042 (888) 834-9042

Reviews

(1,086 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Volkswagen from DealerRater.

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Great customer service

My second time purchasing a vehicle here and I still give it 5 stars, Dre David was a big help involving my second purchase here and got the paper work done smoothly. Also Destini was also a big help in my desicion making of the vehicle and I'm satisfied with the choice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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From beginning to end the service was stellar.

Overall the service was stellar and the staff was very attentive and polite. Both Robert, Service Manager, and Kimberly, Customer Care, provided a level of customer service that is missing in various markets today. Thanks to Heritage Volkswagen South. I will return for any future service needed on my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Destiny gave me amazing service!!!

Destiny locker man GREAT SERVICE very satisfied I would recommend her to anyone that is looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Looking for a car

Destini was great. I went to Volkswagen to look at for a future purchase and she was absolutely wonderful. She was very knowledgeable about the cars I was interested and she really made me realize how great of a purchase I would me making if I purchased a Volkswagen. I will definitely be back to make a purchase. Great service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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It could not have been any greater Bryan superceded .

Bryan has been my service technician for several years and has kept my 2009 Tiguan in good working condition. I pray he will be able to service me for the life of my car. He always have time for my concerns. Lillian Gates Atlanta, GA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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They saved us from a Jiffy Lube mess up

They save my sons VW SUV from a service we go at Jiffy lube they drained the transmission and did not change the oil. What should only cost 100 dollars coat 600+however Mr Hall customer service and knowledge of serving there cars where they fixed the problem. Love this place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Destiny was super great!!!

Destiny was a tremendous help. I came in for service, but ended up looking at new 2017 Jetta. Destiny was very knowledgeable and provided great information. She helped me to narrow down my choices and treated my son and I very well. Ask for Destiny if you are at Heritage Atlanta Volkswagen!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Destiny is a very informative sales person

Destiny was very friendly and informative. Very good sales person and is familiar with vw vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service at Heritage Volkswagen

Very professional, knowledgeable, and friendly at Heritage. I bought my Beetle new in 2010 at Heritage. I only take my Beetle to them for service. Bryant always takes care of everything for me. The waiting area is very comfortable.... tv, coffee, donuts, fruit, and a movie theater room. Excellent service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Destini

Destini was very professional. She does not waste your time. I would recommend anybody that wants to buy a car to Destini, the greatest! This is the time I ever spent buying a car! It was fun and quick. She cared about my needs. I spent almost 7 hours at another dealership today and got a headache. I spent 2 smooth hours with her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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