Reviews
Very well manner timing n very professional
I went in there Rufus gave me my paper work did my paper wrk got approved.then show me the car told me everything about the vechile and we went bk inside in helped me with ever thing I ask in a timely manner and was very professional about business n I liked that very good customer service everybody in the store greeted me when I walked in. And I would recommend this location to every body it was a good experience they makeu feel like family,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review and for being a customer with us!
Great Customer Service
I have been taking my car in to Heritage Volkswagen to be serviced. No hassles, great customer service. Efficient and friendly staff. One word - exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star review! We are pleased that you had a great experience with our service department. We look forward to servicing your vehicle again.
Simply amazing!!!!
From the time I walked in I absolutely felt no pressure to buy. These guys at the Volkswagen dealership are just amazing. Professional at all time and super friendly. After 30 minutes you'll feel like you knew these guys for years. Our sales guy Rufus Well is the BEST! I dealt with him for about 6 months before I pulled the trigger I'll tell you guys there was not one ounce of pressure to buy a car. Just got the 2016 Passat and we love it was already previous Passat owners we just needed to upgrade. #bestdealerinallofAtlantaGeorgia
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear that you love your new Passat and that our team was able to help you with your car-buying experience. Come back and see us again and don't hesitate to let us know if you have any questions. Thank you!
Elite Customer Service!
Recently I bought my ‘13 Hyundai Elantra from Heritage Volkswagen in Union City. My father expressed to me the 5-Star Service he received during his ’15 Chevy Equinox purchase earlier this year. I was extremely impressed with the professionalism and customer service given at this location. “Rufus Wells” came nothing short of extraordinary! Thank you Rufus, for making this experience a memorable one for me and our family! -Jerome McLaughlin
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience for my first car.
Heritage Volkswagen gave me the best first car experience any person could ask for. I recommend that a lot of people go to Volkswagen and get a car. They are very negotiable and the welcome you with open arms and they take great care of there customers and they are not rude.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Services
Bryant is always pleasant to me and so are the other service rep. I was treated very nicely, so nicely that I wind up trading in my car. Service on my car was done promptly. Chrissia Belton
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your great feedback, Lady C! We are so glad to have you as a customer and are excited that you choose to service with us. We look forward to continue to serve you for all your car needs! Again, we thank you for being an awesome customer.
Service Department & Sales are Excellent
Bought my car in 2014. I've brought my car in for service and everyone is always nice. Bryant Hall I met when I purchased and he's always that familiar face when I return. Always smiling and provides EXCELLENT CUSTOMER SERVICE each and everytime.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the feedback Jackie and for being a loyal customer with us!
Rufus was very helpful
I didn't end up purchasing a car from Heritage, but I was seriously considering a car they had. Rufus was very helpful. He even drove the car across Atlanta to me so I could test drive it. Everyone I spoke to there was friendly and responsive. The price for the vehicle was very reasonable as well. I only purchased elsewhere because I settled on a different make and model.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for your great feedback, AStew! We understand that you didn't buy a car from us this time but hopefully the next time you are back in the market, you remember us. We wish you the best and hope to have you as a customer soon! Again, we thank you!
Super fast service
I had some issues with my Passat door locks and returned to Heritage for service. As always they took care of my car quickly, professionally, and honestly. Work was completed days ahead of expectations and the price was right. Great team at Heritage. Will go back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your great feedback, GMJ! We are glad that we were able to get everything solved with your Passat. If you have any questions about your repair, please feel free to contact us! Again, thanks for being a great customer and see you soon!
Thanks so much for your great feedback, GMJ! We are glad that we were able to get everything solved with your Passat. If you have any questions about your repair, please feel free to contact us! Again, thanks for being a great customer and see you soon!
The Cody Experience
This young man was very professional and knowledgeable of my repairs needed for me to continue to enjoy driving my Volkswagen Tiguan. He had my vehicle ready in a timely manor.. My experience over all was great . Thank you Brad Cody
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your feedback, Ms. Pearl! We are so honored to have you as a loyal customer and we hope to continue to meet all your service needs. If you have any questions about your vehicle, please do not hesitate to ask! Again, we thank you for your feedback and happy driving!