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Volkswagen of Murrieta

(622 reviews)
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award

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Reviews

(622 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of Murrieta from DealerRater.

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As soon as I pulled up to the dealership they were very

As soon as I pulled up to the dealership they were very welcoming and eager to help me out. The service was very fast and they were very helpful.

As soon as I pulled up to the dealership they were very

As soon as I pulled up to the dealership they were very welcoming and eager to help me out. The service was very fast and they were very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great customer service.

Great customer service. Happy with my experience. I would refer a friend. My sales man Jace was very good and the managers were very helpful as well

Great customer service.

Great customer service. Happy with my experience. I would refer a friend. My sales man Jace was very good and the managers were very helpful as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brice, We are so glad to see that you were happy with your purchase and your interactions with Jace and the Managers. It means a lot to us that you took the time to share. Have a fabulous weekend! Best Regards, Your Friends at VW of Murrieta.

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Frank was great from beginning to end.

Frank was great from beginning to end. Service was timely and recommendations appreciated. Facility was clean (as was the car when finished) and staff was friendly.

Frank was great from beginning to end.

Frank was great from beginning to end. Service was timely and recommendations appreciated. Facility was clean (as was the car when finished) and staff was friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much! We appreciate you taking the time to share the great treatment you received from Frank and the team. Have a fabulous weekend! Best Regards, Your Friends at VW of Murrieta.

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This was the first time I brought my car in for an oil

This was the first time I brought my car in for an oil change and I?m happy with the service. Amber was welcoming, knowledgeable and very helpful when explaining services my car will need soon, something that other places have never taken the time to explain before and I?ve had my car for four years. Thank you, Amber!

This was the first time I brought my car in for an oil

This was the first time I brought my car in for an oil change and I?m happy with the service. Amber was welcoming, knowledgeable and very helpful when explaining services my car will need soon, something that other places have never taken the time to explain before and I?ve had my car for four years. Thank you, Amber!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kate, WOW!!! We really appreciate you leaving such a wonderful review. Amber really works hard to give her clients the best care she can. It is so nice to see that it was noticed. We hope that we have the occasion to help you again in the future! Your loyalty is so wonderful. I hope you have a wonderful Memorial Day! Kindest Regards, Your Friends at VW of Murrieta

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Excellent customer service .

Excellent customer service . They took care of the problems, updates and recall my car needed. They called me for updates and what was going on with my car.

Excellent customer service .

Excellent customer service . They took care of the problems, updates and recall my car needed. They called me for updates and what was going on with my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Banjoe, Thank you for your 5-star review! We are very happy to hear that you enjoyed your visit with our service department. We do our best to make the process easy for you. We hope that we have won your loyalty. Kindest Regards, Your Friends at VW of Murrieta

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I was fully satisfied with the work that was done on my

I was fully satisfied with the work that was done on my 2015 Passat. Travis Benedict took care of needs like a pro. My car was serviced and washed as promised. I have not had any issues with Murrieta VW service and have been using them for the last 9 years. I have been able to work with Travis each time and I enjoy the personal service I recieve.

I was fully satisfied with the work that was done on my

I was fully satisfied with the work that was done on my 2015 Passat. Travis Benedict took care of needs like a pro. My car was serviced and washed as promised. I have not had any issues with Murrieta VW service and have been using them for the last 9 years. I have been able to work with Travis each time and I enjoy the personal service I recieve.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Fred. Thank you for taking the time to share your experience with Travis. He works hard to make sure his clients feel comfortable and well informed. We appreciate your business and look forward to seeing you again. Kindest Regards, Your Friends at VW of Murrieta

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My service person frank Madrid was awesome he made the

My service person frank Madrid was awesome he made the service repair smooth and easy.He made sure to give me updates about the repair so i have an idea of what was happening.

My service person frank Madrid was awesome he made the

My service person frank Madrid was awesome he made the service repair smooth and easy.He made sure to give me updates about the repair so i have an idea of what was happening.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Aris, We thank you for sharing your thoughts on your last service and working with Frank! So glad to see that you felt well cared for. Kindest Regards, Your Friends at VW of Murrieta

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Kevin, Leann, and Adrian at VW Murrieta were awesome to

Kevin, Leann, and Adrian at VW Murrieta were awesome to work with! Leann got me in the door before passing me off to Kevin when she had to head out. Kevin was so patient while I went back and forth trying to decide on a car (there were a lot of great options!). He really knew his stuff and was just a genuinely nice person to be around. Both Kevin and Adrian worked with me and for me to make sure I ended up in the right car. Everyone I dealt with was friendly, professional, and honest. I really appreciated that there was no pressure - they weren?t just trying to make a sale. This was my second time buying a car from here, and I?ll definitely keep coming back!

Kevin, Leann, and Adrian at VW Murrieta were awesome to

Kevin, Leann, and Adrian at VW Murrieta were awesome to work with! Leann got me in the door before passing me off to Kevin when she had to head out. Kevin was so patient while I went back and forth trying to decide on a car (there were a lot of great options!). He really knew his stuff and was just a genuinely nice person to be around. Both Kevin and Adrian worked with me and for me to make sure I ended up in the right car. Everyone I dealt with was friendly, professional, and honest. I really appreciated that there was no pressure - they weren?t just trying to make a sale. This was my second time buying a car from here, and I?ll definitely keep coming back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kami, We are so appreciative of the glowing 5 star review. I wish that I could have stayed around to help you, but I was confident Kevin would take great care of you. Please let us know if we can do anything else to help you. I hope we have earned your loyalty! Kindest Regards, Your Friends at VW of Murrieta

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Excellent service and service advisor in Travis.

Excellent service and service advisor in Travis. He made sure my repair was completely covered so I wouldn?t need to come back again. He?s thorough and very pleasant to work with. I was very satisfied with all aspects of my car?s care. Thank you. I feel very confident the work will be done efficiently at Volkswagen!

Excellent service and service advisor in Travis.

Excellent service and service advisor in Travis. He made sure my repair was completely covered so I wouldn?t need to come back again. He?s thorough and very pleasant to work with. I was very satisfied with all aspects of my car?s care. Thank you. I feel very confident the work will be done efficiently at Volkswagen!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rick, Thank you for your loyalty and sharing the 5 star review for Travis. It is greatly appreciate it and you! Kindest Regards, Your Friends at VW of Murrieta

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My service advisor Travis was amazing at Volkswagen

My service advisor Travis was amazing at Volkswagen Murrieta, he helped me the entire way from start to finish and kept me well informed along the way.

My service advisor Travis was amazing at Volkswagen

My service advisor Travis was amazing at Volkswagen Murrieta, he helped me the entire way from start to finish and kept me well informed along the way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Nick, Thank you for sharing the wonderful experience with Travis in our Service line. He is very dedicated to taking good care of his clients. We are glad you noticed. Kindest Regards, Your Friends at VW of Murrieta

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