Volkswagen of Murrieta

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
307 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 3, 2020

    I've purchased my 2012 BMW 335is from LeeAnn Webb at Volkswagen of Murrieta. two weeks ago today. and i have to say she is one of the better salespeople... I've ever come across. very welcoming, respectfully and super friendly. she's even gone out of her way to recently contact me personally to ask me if everything was still good and if the car was up to my enjoyment. thats gotta be first for me. imagine if that's just one salesperson, how the whole dealership fairs as a unit or group. and im not really keen on Volkswagen brand either but i cant deny the enjoyable transaction between the dealership and myself. i mean what can i say, if your in the need for or looking to purchase a new or used vehicle... give them a try. i promise the only reason you'd leave is if they dont have the car your looking for specifically.

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    Shopped for a used car
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  • 5.0 out of 5
    June 27, 2020

    I have been shopping around for 2020 VW Tiguan since early June. I have dealt with Bob Baker Volkswagen of Carlsbad and Mossy Volkswagen of Escondido.... I want to take this opportunity to applaud and express my sincere appreciation for the superior attitude and outstanding customer service to one of your Sales Consultant, Ms. Kailey Lewis. Ms. Lewis contacted me concerning my interest on a 2020 VW Tiguan SE 4Motion. She has a high level of professionalism, courteous, helpful and attentive from beginning to end. Her wisdom and knowledge of the Tiguan was enormous only exceeded by her enthusiasm. She was able to provide specific answers to questions I had about the vehicle and was genuinely interested in helping me find what I wanted, rather than being focused on making a quick sale. She went out of her way assisted me, and because of her efforts, I was able to find exactly what I wanted. Ms. Lewis relentlessly going above and beyond to ensure I have the best deal possible, customer satisfaction and peace of mind. The entire transaction was carried out efficiently and with the highest level of honesty. I truly believe that every business is built one customer at a time. Customer loyalty and trust are both earned through deeds not good salesmanship alone. I have dealt with many sales consultants over the years but Ms. Lewis is an exceptional Sales Consultant, this letter serves to confirm that you have earned my trust and my loyalty. Such a commitment to great customer service is to be commended. As a result, you can be sure that I will be purchasing/leasing many vehicles from your dealership for years to come and would not hesitate to recommend VW of Murrieta to family and friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so so much for the amazing reviews. We are so happy we were able to deliver such a wonderful experience. We hope you have a wonderful July 4...th!

  • March 27, 2018

    We had a wonderful experience buying our new Tiguan at VW of Murrieta. LeeAnn is such a pleasure to work with and strives to get you what you ask for.... She drove all the way to San Diego on a Sunday to pick up the car we asked for. Our experience was, dare I say, enjoyable! Any little hiccup was quickly resolved and we are so happy with the entire team at this location. They are dedicated and, most importantly, very honest. We will be recommending them to both family and friends and won’t go anywhere else to buy our next VW!!

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 25, 2020

    Always a pleasure to work with the Hendrick Auto Group

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Marie Thank you for the great review! We really appreciate it! Have a great weekend...

  • 1.0 out of 5
    June 19, 2020

    I make appointment at 9:30 they ask me you want to wait for it I said no . So they said 2pm I say ok perfect comeback no ready Emma told me 25 more minutes... then I have to wait for one more hour ... horrible customer services

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Araceli I am very sorry for your recent experience. I would like to speak to you about it so I can learn more and hopefully find a way to make things ...right. Can you please call me at 951-249-8069 at your convenience? Thank you

  • 5.0 out of 5
    June 16, 2020

    Great experience buying my car here. Geoff was great in helping me find the right car for me and not being one of those pushy sales man . I would recommend... him to anyone looking to buy a car

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Esmeralda So nice to hear about your experience with Geoff and our team. Reviews like yours is what keeps us motivated! Thanks so much!

  • 5.0 out of 5
    June 5, 2020

    I do not believe my visit for getting my car serviced could have been more easy, or more pleasant.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Craig , we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

  • 5.0 out of 5
    May 18, 2020

    Great experience, this is my third time at this dealership. Have yet to be disapointed.

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    Came in for service or repair
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    Dealer Response

    Hello, we are glad we could help! So glad that each visit has been so good! It is our goal to make sure this continues on every subsequent visit. Than...ks again!

  • 5.0 out of 5
    April 8, 2020

    Customer service is a huge thing with me, and with that being said, Stella is great! Quick, friendly, professional, and to the point. I knew that she would... get me taken care of by just how confident and knowledgeable she is - I didn't have to worry. Thank you Stella for making this process quick and easy! I may very much come back to get other services done, even if it cost a bit more, the experience is worth it!

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    Came in for service or repair
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    Dealer Response

    Christian, it's experiences like yours that really keep us motivated! We have shared your amazing comments with Stella and the rest of the team. Thank... you so much!

  • 5.0 out of 5
    March 23, 2020

    Great experience. Highly recommend to others. Very happy with the service of my car.

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    Came in for service or repair
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    Dealer Response

    Thanks for the great review Matt! Your recommendation is what it's all about for us. We look forward to seeing you next time!

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