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Lied about Warranty and Transmission died at 60K m
I bought my son's truck with a black widow package on it from Turan Foley. The package was on it when we test drove it and purchased. At 62,000 miles, the transmission died. GM does not warranty any vehicles that has any package on it. We were told the dealership would have to handle replacement. What transmission goes out at that few miles?! Contacted the dealership and was told they only warranty up to 60K so we would have to pay for a transmission replacement on the truck and that they don't have time to fool with it. GM also informed us that any new transmission will also not be covered by them since the dealership altered the calibration. A truck that is only 5 years old and basically no longer runs. Turan Foley told us nothing about the GM voided warranty and has no interest in helping. DO NOT BUY FROM THEM. And, certainly do not by anything with their SCA package or any other. They will lie and tell you it is covered. DO NOT BELIEVE THEM. Contact GM directly before purchasing a vehicle from them.
I am so sorry to hear that you received less than excellent service. I would love to speak with you about your experience. I am the customer service specialist and I would love to speak to you regarding your experience. Please give me a call at 228.539.7500 and ask for Adrienne Rush.
Surprised and Happy
Bought a new Silverado and my Salesman Drew was so nice and personable. The General Manager Jim was also very friendly and worked with me and explained every step of the way. You can't go wrong visiting this dealership. The staff is awesome. You won't find a friendlier place.
Sales man was great. Finance manager took to long and then rushed through paperwork was misleading on price and financing. Had us waive three day grace period. Will not recommend.
We are disappointed to hear that you did not have a more positive experience with us at Turan-Foley Motors, Inc.. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (228) 539-7500, ask for Brittney, so we can work towards a resolution. We look forward to hearing from you.
I arrived for my scheduled car service 5 minutes early. I was greeted as I came through the door, was checked in and went to the waiting room. I was just getting an oil change and tire rotation. I went to the waiting area and read my book. Very soon I was on my way after paying my bill.
Hello, we are glad we could help! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Turan-Foley Motors, Inc.!
Great Rose was the service person who helped me she was very professional an knowledgeable took care of everything everyone greeted you with a smile ?
Hi, Mrs. Chacon! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Excellent service every time we have anything done to our vehicle.
Great place for service on my vehicles. I wouldn't dream of going anywhere else to have my vehicles serviced. John, my service associate is a super guy and very trustworthy.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Had to make an appointment a week ahead. The appointment was to get out in line. Didn't even get service on the day of appointment.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (228) 206-4167 to discuss your concerns, as your satisfaction is of utmost importance to us.
I purchased a 2019 Silverado and received excellent service throughout the process.
We're so glad to hear that our sales team could provide you with a five star car shopping experience. Please let us know if there is anything else you may need from us; we're always happy to help! We hope you have a fantastic day, and enjoy your new Silverado!
just the necessary things
Could'nt ask for any better service. In and out in less than an hour , fresh coffee and superior service from all ends. Thank you..