Lexus of Huntsville

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
105 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 2, 2020

    Poor choices for pre-certified cars, one was not cleaned and reeked of cigarette smoke...felt snubbed by the salesman...who made a remark that came across... as rude when asked about the 0 APR..he said "if you qualify" not in a sentence but rather an afterthought..Out credit score is over 820..he did not know that....we went and purchased a new Accord Touring Sedan...best judgment call on our part

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 24, 2019

    I bought a new LS 500 and it’s been shop more than I’ve been driving and I’m not happy with it at all and nobody do anything about it even manufacture

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Mansour - Thank you for taking the time to give us your feedback. We're sorry to hear that you are disappointed. We strive to provide topnotch service..., and our technicians will do what they can to diagnose and repair your vehicle as needed. Can you please call Ray Ross, our service manager, at 256-824-8000, ext. 1500. You can also reach him at rross@lexusofhuntsville.com. He would be happy to assist you further. Sincerely - Lexus of Huntsville.

  • June 6, 2017

    This past Friday I purchased a L certified GS 350 F Sport from Lexus of Huntsville. The Sales Manager and staff made me feel right at home the minute... I walked through the door. The facilities, staff, and selection of vehicles were great. I would highly recommend making a purchase at Lexus of Huntsville. Thanks again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, we appreciate having great Customers like you.

  • 1.0 out of 5
    October 25, 2018

    I paid $72000 for ls460 .when it get hot all doors panel and interior, glove box,console melt like ice cream..it’s not experience amazing..it’s horrible... experience

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Leo - Thank you for your review. We're sorry to hear your frustrations with your Lexus LS, and we'd like to get more information so we can see if ther...e's anything we can do to assist. Can you please call Kin Wilson, our General Sales Manager, at 256-824-8000, ext. 1101. You can also reach him at kwilson@lexusofhuntsville.com. He would be happy to assist further. Sincerely - Lexus of Huntsville.

  • 5.0 out of 5
    May 12, 2017

    Great facility and wonderful salesman. Did not feel intimidated and felt welcomed. My daughter was shopping for her first car and wishing she was driving... one of your cars. She mentioned she will need to save and get her next dream car. We will be back. :)

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, we appreciate your repeat business.

  • 5.0 out of 5
    January 25, 2016

    We had a very pleasant and happy car buying experience at Lexus. Chico Dutchess, our Sales Consultant, was awesome and very friendly and very courteous.... Kelley, our Finance Consultant, was very friendly and very professional. I would recommend Lexus of Huntsville

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 22, 2016

    Nigel was helpful in showing us the cars, was attentive and showed us how some of the features on the car worked. He gave us great service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 20, 2016

    Had a wonderful experience! Sets the standard for Lexus. See Mr. (Doug) Jones and he will treat you right.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 6, 2016

    We were extremely impressed with the staff at Lexus of Huntsville. The Salesperson (Brian) was very friendly. He was knowledgeable of the vehicle we were... looking to purchase. We did not feel the "pressure" that you get from other dealerships.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 4, 2016

    We have been extremely pleased with the level of service we've received from Chico. He's been very responsive and answered all of our questions promptly.... We will absolutely recommend Chico and the dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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