Lexus of North Hills Hours
Welcome to Lexus of North Hills. On behalf of our staff, thank you for visiting us on the internet and giving us an opportunity to acquaint you with our dealership. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest services in the luxury automotive industry.
Our professional and well trained staff is ready to assist you with your automotive needs. Just let us know by email or phone what we can do to be of service to you.
It is my personal commitment to see that all of your expectations are not only met... but exceeded.
Alex de Francisco
Oil, Filter Change
$55.95 and up*
Read reviews that mention:
Darlene and the entire staff of Lexus North Hills were a pleasure to work with during my vehicle shopping experience, absolutely professional and hassle... free throughout the process. I purchased a used vehicle, found a minor problem during a test drive, I made an offer and it was addressed promptly before the deal was done. If you need a vehicle look no further than here!
Matt was very easy to work with & enjoyed every minute of his time. Would recommend him to everyone!!! Kind, helpful & provided me with everything I wanted!!!
Thank you for the kind review.
Great experience working with Matt Grosko , no pressure and straight answers. We also appreciate the time Matt spent with us test driving 3 vehicles and... looking at various color combinations and packages.
Thank you for the review, Michelle. Please visit us again.
Matt was amazing! He knew his product, and was extremely helpful throughout the buying process! Car was delivered to house clean, promptly and he helped... my wife and I with the technology
Thank you for the review.
Mark was a pleasure to work with - professional and extremely knowledgeable but respectful of my wants and needs in a new car. He was patient and persevered... in helping me to find the perfect car.
Thanks for the kind review, Kristin.
Let me start by saying that I ended up deferring a purchase from Lexus of North Hills (or anyone else). Everyone at Lexus of North Hills made us feel... welcome and everyone was friendly. When I first reached out about a specific automobile, Darlene immediately returned my call. I told her that I lived quite a ways from the dealership and buying the particular car would be an extravagance, one I could afford, but might not choose to. That makes Darlene's performance even more word-worthy. From my first interaction with Darlene, she was friendly, attentive, and professional. She put our needs and requirements ahead of any agenda she might have. Whether by telephone, text, or face-to-face, she was shoulder-to-shoulder, working to understand our situation, dealing with test drive schedules and re-schedules. She was a facilitator nudging me to overcome inertia and make a hard and expensive decision, but never making me feel pressured. She would give me whatever information I requested and then more. Ultimately, as I explained to her during our first call, the car was a "want", not a "need". I still want it, but circumstances require me to wait until I need it. When I do, I will be back talking to Darlene.
Thank you for the review, Jonathan. Please visit us again.
I purchased another new Lexus at North Hills. Darlene Z spent considerable time with me on my initial visit and when I picked up the NX 300. She was knowledgeable... about the features and made sure my questions were answered. I preferred an interior color that was not on a car in the lot. Darlene had the NX of my choice delivered from Pittsburgh. ...And...there is a post purchase bonus...I continue to communicate by text with Darlene with questions and comments. She responds quickly. My purchase experience was excellent. I expect service for the NX will be the same high quality I have experienced at Lexus of North Hills.
Thank you for your business, Gail. We appreciate the review.
Unless you want to buy a new or used Lexus, this dealership's focus is not on any other brand. If you are buying a domestic or Japanese/Korean car shop... elsewhere. Low ball appraisal on your car while reinforcing that they are a "Lexus Cerified Dealer", so you shouldn't question what they want for their car or what they offer for yours. Only cater to the $100K and up shoppers. They should just stick to seling new and used Lexus vehicles to their customers.
I had been dealing with Matt for three days regarding a used Cadillac SRX. My wife had decided that we were going to make the 2 hour trip to look at the... vehicle. Matt could only guarantee that the car would be there if we posted a 500.00 non refundable deposit. We were uneasy doing that since we had not seen the car. We figured we would wait and contact him the evening before at the end of business to make sure the vehicle was there. We had also discovered they had another Cadillac crx and we wanted to view both. I Asked him to have both ready for us to see in the am. I asked what time they opened and he told us 9:00. Knowing that both were there we headed on the journey from xxxx. We get to the dealer at 9:05 and we see the one vehicle but not the other. He introduces himself and my wife asks where the other vehicle is. He replies that someone came in at 8:30 this am and put 1,000.00 down. (I thought they did not open a until 9:00) after he pushed The vehicle we had little interest in we told him that the condition of the vehicle that he promised was mint was not to our standard. (Big dent above the door handle and cigarette burns in the interior) we left and my wife and I figured that story of the deposit on the mystery car was just that a story. We waited a few hours and called back in to find that the mystery car was still for sale and no deposit was placed for the purchase from any party. We spoke with the sales manager who was somewhat apologetic. He stated that the vehicle had not been placed through the safety check And not ready to be sold. I asked him if the would do so and we would come back to possibly purchase. He stated that the service Dept would only be open for another 1/2 hour and they could not possibly do. Can you work with a customer who was lied to after traveling 2 hours? Was not going to happen. As a business owner myself I would have done whatever needed to check the vehicle and get the customer back to make the sale and gain another customer. I guess maybe it was because we were not buying a top end Lexus. However, we were cash buyers! Another dealer in Robinson was glad to take our money and we even had a great experience. Thanks to the honest dealers like Cochran and Car sense. Maybe the dealer or other sales people are honest and good people but stay away from Matt. My wife and I read right through him. hopefully this post will deter others from working with Him and Work with someone else. Sincerely The Beers family
North Hills Lexus is owned by Rohrich. And of course, Rohrich also owns the only other Lexus dealership in Western Pa - in the South Hills. "Negotiation... free pricing" is the perfect strategy for an owner that has a market monopoly. Called Bobby Rahal Lexus in Mechanicsburg, PA, and saved $4,100 on a deal for an identical GX, in a two part telephone call with the Sales Manager that took about 5 minutes altogether. They beat Rohrich's "Negotiation free price" by $2,600 on the GX and gave me $1,500 more for my trade. It was worth the drive! Not sure why manufacturer's allow market monopolies, if their goal is to sell more units? If Rahal used the same strategy I would have bought an Acura or an Audi. I'm sure I'm not alone for those who are looking for the best deal.