Reviews
I am very pleased with the excellent customer experience throughout the purchasing and financing experiences
I am very pleased with the excellent customer experience throughout the purchasing and financing experiences
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear about your excellent experience with our team. Congratulations on your purchase, and thank you for choosing Northside Lexus!
Enjoyed working with Jesse. The purchase went smoothly and I am pleased with my vehicle
Enjoyed working with Jesse. The purchase went smoothly and I am pleased with my vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great service, Very satisfied with the sales man. Got what I was looking for the Lexus TX 350
Great service, Very satisfied with the sales man. Got what I was looking for the Lexus TX 350
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Lexus TX 350! We're thrilled you enjoyed the purchase process here at Northside Lexus. Wishing you many safe and happy miles ahead!
The salesperson did not trust our wishes to really buy the vehicle; we discussed that we were going to be there the next day to buy it; but when we got there the vehicle was not ready. Should have walked away.
The salesperson did not trust our wishes to really buy the vehicle; we discussed that we were going to be there the next day to buy it; but when we got there the vehicle was not ready. Should have walked away.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. I'm sorry to hear that our communication fell short during your visit and that the vehicle wasn't prepared as expected. We'll use this as a learning opportunity with our team, but if there is anything further you'd like to discuss or any way we can still assist in finding the right car for you, please reach out to me. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300
Tenía fallas en los inyectores tuve que arreglarlas el vendedor le mande mensaje y nunca me contesto
Tenía fallas en los inyectores tuve que arreglarlas el vendedor le mande mensaje y nunca me contesto
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Great service. Great people. Treated me well even though we had a situation where they didn't really have to go as above and beyond as they did. Eternally grateful
Great service. Great people. Treated me well even though we had a situation where they didn't really have to go as above and beyond as they did. Eternally grateful
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the glowing review! We're glad to hear our team went above and beyond to assist you. We truly appreciate your business! - The Team at Northside Lexus
Steve was great and took great care of me. I would go back and ask for him!
Steve was great and took great care of me. I would go back and ask for him!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Matthew, thanks so much for the 5-star review of Northside Lexus!
Had to rely on GM to straighten the mess Javier created. Javier accused us of things we didn’t do and tried to charge me over $5,000 on a buy back that shouldn’t have happened in the first place. If I decide to trade my vehicle in for another newer model, I won’t come to this Lexus location. Javier is a crook! He even told me to take my SUV somewhere else for maintenance, oil changes, etc. Still owes me a tank of gas per Sales Manager.
Had to rely on GM to straighten the mess Javier created. Javier accused us of things we didn’t do and tried to charge me over $5,000 on a buy back that shouldn’t have happened in the first place. If I decide to trade my vehicle in for another newer model, I won’t come to this Lexus location. Javier is a crook! He even told me to take my SUV somewhere else for maintenance, oil changes, etc. Still owes me a tank of gas per Sales Manager.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
It's concerning to hear you're feeling this way, RD. We take these reviews seriously, and someone from our team will reach out to you. You can also contact Northside Lexus directly and ask for our GM. Thank you.
The GM was the one that straightened up Javier’s mess. We had to come by 4 times and ended up signing 3 contracts before our situation was corrected by the GM. Like I stated before, I absolutely love my suv, but if I decide to upgrade I will be going to another location.
When I arrived at the dealership I was greeted with a smile and how can help you. The second person that greeted me with a smile and he wanted to know how can I help you and he did. Each person told me their name, but l forgot their names. The young man that was my technician for my old Lexus and the Don Ansley who sold me my new Lexus were excellent. I thank God for everything they did to make my buying another Lexus experience unforgettable.
When I arrived at the dealership I was greeted with a smile and how can help you. The second person that greeted me with a smile and he wanted to know how can I help you and he did. Each person told me their name, but l forgot their names. The young man that was my technician for my old Lexus and the Don Ansley who sold me my new Lexus were excellent. I thank God for everything they did to make my buying another Lexus experience unforgettable.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Northside Lexus and for sharing your appreciation for our team! We're glad to hear they made your experience unforgettable. Enjoy your new Lexus! Safe travels!
Northside has always been amazing until new management, it is not the same anymore. They just try to rush you out no personal treatment anymore. Tim Carmout always helped me, he was the absolute best. I have purchased multiple vehicles from him, I’m devastated that he is no longer there. I wasn’t even able to speak with a manager even after making an appointment, the manager had the salesman call me to cancel the appointment and only deal with the salesman. We had already spoken with the salesman who could not answer our questions that’s why I wanted to speak with a manager. It was such a bad experience that I just purchased my lease instead of buying a new vehicle or getting another lease just so I didn’t have to deal with this dealership anymore. Can’t say that I will be back. It’s so sad to write this since I have been a very loyal customer for many years. I do apologize for the negative review but this was my experience.
Northside has always been amazing until new management, it is not the same anymore. They just try to rush you out no personal treatment anymore. Tim Carmout always helped me, he was the absolute best. I have purchased multiple vehicles from him, I’m devastated that he is no longer there. I wasn’t even able to speak with a manager even after making an appointment, the manager had the salesman call me to cancel the appointment and only deal with the salesman. We had already spoken with the salesman who could not answer our questions that’s why I wanted to speak with a manager. It was such a bad experience that I just purchased my lease instead of buying a new vehicle or getting another lease just so I didn’t have to deal with this dealership anymore. Can’t say that I will be back. It’s so sad to write this since I have been a very loyal customer for many years. I do apologize for the negative review but this was my experience.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
We're truly sorry to hear about your recent experience and the frustration it caused. It's concerning to us, especially since you've been such a loyal customer for years. We understand how important personal treatment is, and we regret that we fell short in providing it this time. If you're open to discussing further or have any lingering concerns, please reach out at your convenience. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300