Honda of Ames

Garrett Swan was so well versed in his knowledge of promoting the 2006 Dodge Ram 1500 Megacab he sold me for a work truck. I wouldn't have wanted any other salesman to have handled this sale.

Everything was good. They were patient and helpful and worked with us over several days, especially Wyatt Merseal-McBroom.

They were a big help. Our salesman, Wyatt went above and beyond and was excellent help, as was the finance guy.

This was by far the best car buying experience I've had in 30 years! Each person I interacted with was informative, courteous, and non-pressure. It started with a contact with the online sales person, whom I met in person at the time of pick-up. Adolfo was a true gentleman and took the time to investigate every question for me before making the nearly 4 hour drive. He provided pictures and a summary of their standard inspection report details to back it up. Though the Sienna van was higher mileage, it was a recent trade-in and impeccably maintained. By supplementing the CarFax details, I was convinced this van should be safe and reliable for many more miles. Ultimately, we got a great pricing, too -- probably in part because many folks avoid higher mileage vehicles. Signing the paperwork with Adolfo was straigtforward, clear, and efficient, and then I finished up with a few more signatures with the finance office, which was also quick particularly because we didn't need financing. Honda of Ames provides the buyer a flash drive with all completed paperwork so I don't need to scan these for recordkeeping later. Such a nice touch! Not to mention, they have a comfortable waiting area and a nice indoor kids play area so my little ones were constructively occupied. In all, we were at the dealership probably about 90 minutes including test drive. I've been at dealerships for literally a half a day before! So, even though it's 4 hours from us, I'll be tempted to make Honda of Ames my go to source for car buying. Keep up the great work, and thank you!

Worst car buying experience of my life. Horrible! I intended to eventually buy 2 cars...a used one today for my daughter and a new one for myself. We left with Nothing! I wouldn't buy anything from them! The salesman (Jerry) was a total jerk! My daughter found a couple of used vehicles that she was interested in and when I mentioned 'negotiating' on the price, his exact words were 'We don't negotiate on price. This is the price...Take it or Leave it!', We ended up buying the same vehicle for a better price from another dealership and the next day, I went in to sign the paperwork and pick up my new car. Don't waste your time with this place!

I worked with Adolfo Ninaquispe and had an excellent experience. Even though I didn't end up buying the car I was looking at, I respect the way that Adolfo treated me as a customer through the process. He had good communication and I felt comfortable working with him, I would definitely work with him again!

Drove 120miles to buy a car that I confirmed before leaving was available. When I arrived the car was not there. And no one even apologized. Just “oops”. I would never buy a car here. Boo.

I spent over $35,000. This was the first time dealing with the Honda in Ames, instead of Des Moines, and will be my last. At first, I thought my experience may be was a fluke, until I found out my coworker's son had almost the same thing happen to him about a year or two ago. I was told the morning of me signing papers, that my car would no longer come with the Honda warranty, like originally advertised. The $27,000 listed price stayed the same, and I ended up purchasing a separate warranty for $3000. When test driving the car, I was told it had not been touched, but come pick up, its going to look "amazing". However, come pick up, it was far from. I was initially being talked to like my concerns were not a big deal, and that it's a used car, so things wouldn't be "perfect". The trunk quite literally looked like a bear had been back there with deep scratches and scuffs everywhere. The ceiling fabric had stains, the interior looked like it had been wiped with a rag, there was gunk and dust in my air vents, center council, door handle, ect. Streaks on the odometer screen and review mirror. I was told how many of the stains could be taken off away right there with some Windex and how, "Oh I know what that is, it's ketchup." (on the ceiling) A new to me car, from a certified Honda dealership, should not be looking like this. The outside had some dings, deep scratches, and paint chip on the side. After continuing to point things out, I am told that they "Normally don't do these things until they know the car is sold anyway," which doesn't make sense to me, as all cars at a dealership are cleaned to pristine condition in order to sell quick on the lots. Mind you, I said I wanted this car 5 days prior, and was told to give them two days to get everything up to warranty expectations. Anyways, after explaining I just spent $35,000 on this car, I should not have to personally take Windex to clean the ketchup off the ceiling and clean the interior myself, they offer me a WE OWE YOU, to bring the car in and do some "touch ups." They said they do not have detailers on site, and they come in on the weekends. This car was most definitely not professionally detailed the weekend prior to me picking up the car. They were very helpful on getting me financed without a cosigner, however, had to run my credit twice, to multiple credit unions, due to an error on their end with the type of car I needed financed for.

Wayde was very knowledgeable about the cars he was showing me and mom. He was patient enough and answered all our questions with the best attitude. I would recommend this dealership and sales person to anyone.

We had a wonderful experience buying a CRV from Wayde at Honda of Ames. Wayde answered all of our questions and gave us great options in our price range. He showed us the features each car had and took time to explore options outside of what we came in initially looking at. Aaron was great help with financing once we decided on the car we wanted. If you want an honest, knowledgeable, kind car salesman to work with, look no further than Wayde Klingbeil!