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The Audi Exchange

4.5
(993 reviews)
Visit The Audi Exchange
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 8:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 9:00am–4:00pm
Sunday Closed Closed
2015 consumer dealer award View 1 awards
2015 consumer dealer award
New (847) 739-9944 (847) 739-9944
Used (847) 739-9939 (847) 739-9939
Service (847) 739-9942 (847) 739-9942

Inventory

See all 542 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2023.
The Exchange has been family owned and operated for over 30 years. Our simple motto Expect the Exceptional expresses our core belief in the Golden Rule which means you will be treated as we would like to be treated. At The Exchange we pride ourselves on providing the best automobile purchase experience you will ever have. Our promise to you is that we will always be straightforward honest and fair.
Exceptional Service. Exceptional Value. You can always Expect The Exceptional at The Audi Exchange.

Service center

Phone number (847) 739-9942

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–6:00pm
Saturday
9:00am–4:00pm
Sunday
Closed

Reviews

4.5
(993 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Ryan Paul was outstanding!

Ryan Paul was outstanding! Smooth purchase buying a Q3! He was so personable and made my experience wonderful. He’s funny too. He knew all the answers to my questions as well. If you are in search of a car, ask for him! He made it a truly great experience for me. Thanks! Sid was great too. and shout out Robert:)

5.0

Ryan Paul was outstanding!

Ryan Paul was outstanding! Smooth purchase buying a Q3! He was so personable and made my experience wonderful. He’s funny too. He knew all the answers to my questions as well. If you are in search of a car, ask for him! He made it a truly great experience for me. Thanks! Sid was great too. and shout out Robert:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Ryan Paul was outstanding!

Ryan Paul was outstanding! Smooth purchase buying a Q3! He was so personable and made my experience wonderful. He’s funny too. He knew all the answers to my questions as well. If you are in search of a car, ask for him! He made it a truly great experience for me. Thanks! Sid was great too. and shout out Robert:)

5.0

Ryan Paul was outstanding!

Ryan Paul was outstanding! Smooth purchase buying a Q3! He was so personable and made my experience wonderful. He’s funny too. He knew all the answers to my questions as well. If you are in search of a car, ask for him! He made it a truly great experience for me. Thanks! Sid was great too. and shout out Robert:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for the kind words about our team Jillion!

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5.0

I recently purchased a vehicle from Scott and he made my

I recently purchased a vehicle from Scott and he made my Audi buying experience seamless and stress-free. He took the time to understand my needs and preferences, and he guided me through the entire process with expertise and enthusiasm. His dedication to customer satisfaction is commendable, and I'm thrilled with my new Audi. Thank you, Scott, for your exceptional service!

5.0

I recently purchased a vehicle from Scott and he made my

I recently purchased a vehicle from Scott and he made my Audi buying experience seamless and stress-free. He took the time to understand my needs and preferences, and he guided me through the entire process with expertise and enthusiasm. His dedication to customer satisfaction is commendable, and I'm thrilled with my new Audi. Thank you, Scott, for your exceptional service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Excellent service.

Excellent service. My sales guy, Ryan, couldn’t have been better. Or sweeter. I ended up buying out my lease but he wasn’t pushy, just let me drive what I wanted to. Patient as xxxx LOL. That said, I get my car serviced there too, the service center is awesome. Really a great experience all around, including the finance person. Highly recommend!!!!!

5.0

Excellent service.

Excellent service. My sales guy, Ryan, couldn’t have been better. Or sweeter. I ended up buying out my lease but he wasn’t pushy, just let me drive what I wanted to. Patient as xxxx LOL. That said, I get my car serviced there too, the service center is awesome. Really a great experience all around, including the finance person. Highly recommend!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

I recently had the pleasure of interacting with Brian

I recently had the pleasure of interacting with Brian Balinski at the Audi dealership, and I must say, his level of customer service exceeded all expectations. Despite the dealership being busy, he made me feel like I was his top priority. Brian's knowledge of Audi vehicles was truly impressive. He patiently listened to my questions and concerns, providing thorough and informative answers. It was evident that he was not only passionate about the brand but also dedicated to ensuring customers like myself make informed decisions. What truly stood out about Brian was his attention to detail. He took the time to understand my needs and preferences, guiding me through various options and features tailored to my preferences. His patience and willingness to address every query instilled a sense of confidence in me throughout the entire process. Moreover, Brian's professionalism was exemplary. He maintained clear communication at every stage, keeping me informed about the progress of my service and promptly addressing any issues that arose. His proactive approach and commitment to customer satisfaction were truly commendable. Beyond his technical expertise, Brian's interpersonal skills were exceptional. He exuded warmth and sincerity, creating a welcoming atmosphere that made me feel valued as a customer. His friendly demeanor and genuine interest in ensuring my satisfaction left a lasting impression. I cannot recommend Brian's customer service enough. He embodies the epitome of exceptional service standards and is a true asset to the Audi dealership. If you're seeking a seamless and enjoyable experience, look no further than Brian. His professionalism, attention to detail, and willingness to go above and beyond truly set him apart. He truly deserves a longdue promotion.Thank you for making our Audi experience a memorable one. We look forward to continuing our relationship with Audi, thanks to outstanding representatives like Brain Balinski. Thank you, Brian, for your outstanding service and dedication to exceeding customer expectations. You've undoubtedly earned my loyalty as a satisfied customer.

5.0

I recently had the pleasure of interacting with Brian

I recently had the pleasure of interacting with Brian Balinski at the Audi dealership, and I must say, his level of customer service exceeded all expectations. Despite the dealership being busy, he made me feel like I was his top priority. Brian's knowledge of Audi vehicles was truly impressive. He patiently listened to my questions and concerns, providing thorough and informative answers. It was evident that he was not only passionate about the brand but also dedicated to ensuring customers like myself make informed decisions. What truly stood out about Brian was his attention to detail. He took the time to understand my needs and preferences, guiding me through various options and features tailored to my preferences. His patience and willingness to address every query instilled a sense of confidence in me throughout the entire process. Moreover, Brian's professionalism was exemplary. He maintained clear communication at every stage, keeping me informed about the progress of my service and promptly addressing any issues that arose. His proactive approach and commitment to customer satisfaction were truly commendable. Beyond his technical expertise, Brian's interpersonal skills were exceptional. He exuded warmth and sincerity, creating a welcoming atmosphere that made me feel valued as a customer. His friendly demeanor and genuine interest in ensuring my satisfaction left a lasting impression. I cannot recommend Brian's customer service enough. He embodies the epitome of exceptional service standards and is a true asset to the Audi dealership. If you're seeking a seamless and enjoyable experience, look no further than Brian. His professionalism, attention to detail, and willingness to go above and beyond truly set him apart. He truly deserves a longdue promotion.Thank you for making our Audi experience a memorable one. We look forward to continuing our relationship with Audi, thanks to outstanding representatives like Brain Balinski. Thank you, Brian, for your outstanding service and dedication to exceeding customer expectations. You've undoubtedly earned my loyalty as a satisfied customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Hey Scott is the reason I keep coming here this man knows

Hey Scott is the reason I keep coming here this man knows how to make you feel welcome and even after you buy your car he stays in contact for any question. Yesterday I had the pleasure of meeting Juan the salesmen who went to bat for me to get the best car and APR with Vic(more on him later) he was awesome with the same welcoming and wanting to make sure I was happy the same attitude as Scott. Vic and Robert not grumpy guys in an office but laid back,fun and they really worked hard to make sure my deal was the best and safe financially. If you have not been to Audi exchange in Highland Park,Il then you bought your car at the wrong place. In my professional life I am call a subject matter expert in oncology but this organization and their fellow colleagues are subject matter experts in treating ppl outstandingly and wanting to make you happy not just put you in a car. Take it from me a 2x car buyer at Audi Exchange of Highland Park,IL….run there now if you gone yet

5.0

Hey Scott is the reason I keep coming here this man knows

Hey Scott is the reason I keep coming here this man knows how to make you feel welcome and even after you buy your car he stays in contact for any question. Yesterday I had the pleasure of meeting Juan the salesmen who went to bat for me to get the best car and APR with Vic(more on him later) he was awesome with the same welcoming and wanting to make sure I was happy the same attitude as Scott. Vic and Robert not grumpy guys in an office but laid back,fun and they really worked hard to make sure my deal was the best and safe financially. If you have not been to Audi exchange in Highland Park,Il then you bought your car at the wrong place. In my professional life I am call a subject matter expert in oncology but this organization and their fellow colleagues are subject matter experts in treating ppl outstandingly and wanting to make you happy not just put you in a car. Take it from me a 2x car buyer at Audi Exchange of Highland Park,IL….run there now if you gone yet

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

live in NJ, bought a 2023 Z06 3lz black convertible with

live in NJ, bought a 2023 Z06 3lz black convertible with 1630 miles. It's been pure pain and am in disbelief with how they are treating me. There is so much more to this but this part puts the cherry on top. I was told the car was impeccable, everything was perfect. They sent me pics, videos of everything but the brakes. The finance manager told me that the front rotors were rusted and they were going to replace them. I received the car, took it to my local chevy dealership only to be told that my rear rotors were done. They were deeply rusted and thick grooves in them. I contacted the dealership in which the GM never returns my calls and the used car sales mgr Bill said that are doing nothing. He told me there is nothing wrong with them. The Chevy dealership is keeping the car due to it being unsafe to drive and now I'm trying to get proof of the rotors being replaced as well as the 5k service that they claim was done. I just found out that they were not even the dealership who serviced the vehicle. They failed to send me the paperwork showing anything was even done. Any suggestions? I paid so much money for this car and this dealership is outright liars and crooks.

1.0

live in NJ, bought a 2023 Z06 3lz black convertible with

live in NJ, bought a 2023 Z06 3lz black convertible with 1630 miles. It's been pure pain and am in disbelief with how they are treating me. There is so much more to this but this part puts the cherry on top. I was told the car was impeccable, everything was perfect. They sent me pics, videos of everything but the brakes. The finance manager told me that the front rotors were rusted and they were going to replace them. I received the car, took it to my local chevy dealership only to be told that my rear rotors were done. They were deeply rusted and thick grooves in them. I contacted the dealership in which the GM never returns my calls and the used car sales mgr Bill said that are doing nothing. He told me there is nothing wrong with them. The Chevy dealership is keeping the car due to it being unsafe to drive and now I'm trying to get proof of the rotors being replaced as well as the 5k service that they claim was done. I just found out that they were not even the dealership who serviced the vehicle. They failed to send me the paperwork showing anything was even done. Any suggestions? I paid so much money for this car and this dealership is outright liars and crooks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Bob Wilson the sales person was a very knowledgeable and

Bob Wilson the sales person was a very knowledgeable and helpful to us . He spend many hours to review and with our help to select our best option.He had the best attitude . He took his time to review all the features of the car. He is an asst to your company. He gave me his card in order in future to answer any questing had. This is beyond helping a customer.I recommend his services also the Audi cars to my friends. I am glad to have the opportunity to meet him Mandan Farahati Bozorgi.

5.0

Bob Wilson the sales person was a very knowledgeable and

Bob Wilson the sales person was a very knowledgeable and helpful to us . He spend many hours to review and with our help to select our best option.He had the best attitude . He took his time to review all the features of the car. He is an asst to your company. He gave me his card in order in future to answer any questing had. This is beyond helping a customer.I recommend his services also the Audi cars to my friends. I am glad to have the opportunity to meet him Mandan Farahati Bozorgi.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

I have never purchased an Audi before, but several of my

I have never purchased an Audi before, but several of my family members have And they wouldn’t have purchased anything else.

5.0

I have never purchased an Audi before, but several of my

I have never purchased an Audi before, but several of my family members have And they wouldn’t have purchased anything else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

The team at Audi Exchange was great to work with from the

The team at Audi Exchange was great to work with from the very start. As soon as I sent a notification of interest in a car, I received multiple forms of contact to let me know they received my request and inquiring as to what was the best way to reach me. After that, the sales person Kenny made the whole process easy, which was a relief since I was buying out of state. He was knowledgeable about the car I bought and able to take care of a minor flaw on the vehicle before I drove it off the lot. I would definitely recommend purchasing a car through them.

5.0

The team at Audi Exchange was great to work with from the

The team at Audi Exchange was great to work with from the very start. As soon as I sent a notification of interest in a car, I received multiple forms of contact to let me know they received my request and inquiring as to what was the best way to reach me. After that, the sales person Kenny made the whole process easy, which was a relief since I was buying out of state. He was knowledgeable about the car I bought and able to take care of a minor flaw on the vehicle before I drove it off the lot. I would definitely recommend purchasing a car through them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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