Reviews

4.8 out of 5 4.8
135 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 9, 2019

    We appreciate Clint and Alex and there high-level of customer service!

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    Came in for service or repair
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    Dealer Response

    Hi Derek, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us ...a call or stop by. Have an awesome day!

  • 5.0 out of 5
    July 5, 2019

    First rate experience, start to finish. Great relationship with salesman/dealership; great vehicle. Will surely return for all our service and future... car shopping needs.

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    Shopped for a new car
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    Dealer Response

    Hi Daniel! Congratulations on your new vehicle! We strive for 100 percent satisfaction, and it is great to see you had such a positive experience at ...Smail Acura. We look forward to your next visit! Take care!

  • January 19, 2018

    Our experience at the Smail Acura dealership was first class. My job requires me to purchase a new car every few years and John Howard was by far the best... salesperson we've ever dealt with. From the negotiating process, to finalizing the deal, he was no pressure and worked hard to secure our business. After we agreed to the very fair price, the day we picked up our new Acura RDX, the experience was as professional as we've ever experienced. John greeted us at the door and was so detailed and thorough with the entire process. His knowledge of the entire vehicle and his attention to detail was superb. He followed up a few times after the purchase and even scheduled another time to meet to make sure we were satisfied with everything, and to review the technology package in more depth. Joe in finance did a great non-pressure job as well and Greg the General Manager was very accommodating and helped finalize our deal. Highly recommend John and Smail Acura...you won't be disappointed...!

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    Shopped for a new car
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    Dealer Response

    David, it's experiences like yours that really keep us motivated! Thank you for taking the time to leave a review for us at Smail Acura. Your recommen...dation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 5.0 out of 5
    June 25, 2019

    Had some needed recall work performed and some regular maintenance. The shop is clean, the people are friendly and efficient. The work was performed in... the time estimated and we were called when the job was complete. Effective communication through the entire process.

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    Came in for service or repair
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    Dealer Response

    Richard, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Smail Acura! If you ever need anything ...else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 4.0 out of 5
    June 22, 2019

    Had to wait too long for the service. Facility could benefit from a little uplift. Otherwise, everything is satisfactory.

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    Dealer Response

    Hi Rajat, thank you for taking the time to leave a review for us at Smail Acura. If you have any further questions, please don't hesitate to reach out...!

  • 5.0 out of 5
    June 10, 2019

    Service advisor was very helpful, knowledgeable and friendly. She listened to my concerns. She clearly explained what was to be done to the car and how... long it would take.

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    Dealer Response

    Hi there! We're happy you found our staff to be helpful and friendly during your experience here at Smail Acura. Thank you for taking the time to leav...e us a review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    June 7, 2019

    Gabe and his crew did a wonderful job with the servicing of my Acura; I will continue to have it serviced there; always a good experience when there; Cameron... was also quite helpful.

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    Dealer Response

    Frank, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned... it. We look forward to your next visit! Take care!

  • 5.0 out of 5
    June 3, 2019

    Excellent service each time i go to Smail. That's one reason i continue to buy my cars there!!

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    Dealer Response

    Yolanda, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    May 20, 2019

    This was my first visit to Smail Acura after retiring and relocating to PA from DC area. I couldn't have been more pleased with the level of service I... received at Smail Acura and will return to Smail for any additional service, and would consider purchasing a new vehicle from Smail.

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    Dealer Response

    Bernard, thank you for your kind review; we are happy to pass along your comments to the team here at Smail Acura! We hope to be of service to you aga...in in the future and if you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    May 17, 2019

    My latest car is my second Acura from Smail because the product, sales staff, and customer service are outstanding!

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    Dealer Response

    Hi William, thank you so much for your positive comments about Smail Acura! We are always more than happy to assist you if anything else comes up. Tak...e care!

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