Chris Polson Automotive

3.4 out of 5 3.4

Reviews

3.4 out of 5 3.4
5 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 12, 2020

    I traded my car there in mid Feb 2020. Started getting collection calls last month on the car I traded in. I told them I traded the car and they said... they were never paid off. After multiple calls and even a personal visit to the dealership I was told they had a cancelled check to prove they paid it off. I said great, give me a copy so I can contact the bank and prove it to them. Runaround after runaround, excuse after excuse, I still have no proof they paid my car off other than they say they did. I would avoid these people and their lot.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 25, 2019

    Great experience. Salesmen (we worked with Joe) not pushy at all, which is big for us. Was kept informed so we could make the best decision for our family... through the entire process.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 14, 2019

    Our son teaches Automotive Technology at Lexington Career Center, so we had him go to Chris Polson Automotive to check out the Camry. After checking it... thoroughly and test driving it, he texted us that we should buy it. He had made an appointment with the salesman for 2 pm today for us to see the car. Since we decided right away that we would buy it, I texted (because they gave no e-mail address)Chris Polson Automotive on their website that we would be there at 2 pm and would buy the car. Someone named "Robert" texted back asking what he could help us with, despite my text having made it clear that we would be there at a 2 pm to buy the car. So we texted him back and had to tell him twice that we would be there at 2 pm because that was our appointment time. He texted us that he would have the car washed and ready to go and told us the total price was $13,307 and included tax, tags, and title. Then "Robert" called me on our landline at 10:01 am this morning. I told him we would be there at 2 pm. He asked if I knew the total price and I told him we had been quoted $13,307 last night. He said that sounded about right (although he was the one that gave us the price last night). I had to tell him 3 times that we would be there at 2 pm. He asked if we needed financing and I told him we would pay in full. We drove 40 minutes to get there, only to be told by "Robert" that the car had been sold 45 minutes ago. He said he had called us and got no answer. My phone said the call was received at 1:30 pm. We had already left by then.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 25, 2016

    The Salesman was very nice to me. And we talked about the car and Everything, I am going to buy that car.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 20, 2015

    Salesmen were extra nice. They truly care for their customers. They will find a way to get you financed. :)

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?