Southgate Lincoln

We stopped by the used car lot on a Sunday, just to see what was there. We saw a couple that we were interested in. When I called on Monday, I was so... pleased to hear Shannon Grove answer the phone. We had bought two other cars from her in the past eleven years and were very happy with her service and friendly smiling face each time. Well, a couple days later we were proud owners of a 2017 Lincoln MKZ. Shannon said, "I just want you and your wife to drive one that I'm sure you'll like even better than the one you came to see". OMG, I love it! Such comfort and style. We purchased an extended warranty from Nichole Brusher who treated us like we were family. What a pleasant experience. Thanks to both of them!

Love everything about Southgate Lincoln. Great deal on my mkx. My car had to be repaired from a accident. Great service and wonderful staff. I'm looking... forward to purchasing my next vehicle here.

This has been hands down the easiest car buying experience of my life. Shannon Grover is our saleswoman. I pretty much knew what I wanted when I walked... in there. She did not try to upsell or talk me in to anything else. She simply found what I asked for, we chatted about price and she made it happen. I picked everything out, signed some papers and went home to grab lunch to wait for my car to be ready. She called me back a couple hours later that not only was my new car ready, but she had double checked the incentives and another incentive had popped in that afternoon. I really felt that was above and beyond. She had already made the sale, but the fact that she was willing to go in and double check one last time for me, really meant a lot. I will definitely go back and refer her to anyone looking for a Lincoln. I did end up having a very minor issue and went into service on Monday morning. I had left a message for Shannon over the weekend to let her know I would stop in. She was there waiting for me in the service area when I pulled up that morning with a loaner car sitting waiting for me. The service manager, Brian, was really great as well. I always hate to go in for service without my husband because I have been treated poorly in the past (not here) and that was definitely not my experience with this service department. Brian took me seriously, answered all of my questions and was very patient. He even called me later in the day to ensure everything was all set. I really felt taken care of and have no hesitation using this service department again if needed.

Great knowledge on vehicle and excellent service! I have recommended my experience to friends.

Had my F150 serviced, service was excellent. Brian is the best. I have bought 2 vehicles from this dealership, great service and great people.

Had a very good and knowledgeable and nice salesman. Disappointed in paint color at first, it didn't look like the paint color that was on the swatch... when I ordered the car. My wife still isn't happy with the color. Rhapsody Blue is the color, the swatch showed a darker metallic color, and it isn't! Other then that. It's a beautiful car. Better ride then our 2015...

Pulled in the garage and was greeted by an attendant , he took my car while I sat in the lounge enjoying a fresh cup coffee. Short time I was ready to... go. Great job!

Very efficient. Thanks for a good experience with the mkt

Excellent experience purchasing new 2018 MKZ. Jeff Spooner is the best!! I have been buying from Jeff for over 11 years and will continue to come back... to him for new vehicles. I have A-plan and he always treats me as a priority. I recommend Jeff to my family and friends all the time.

My Sales Professional was awesome!! Did just about ever thing from contacting my insurance company to help obtaining my pin. Very friendly and always smiling.... Went far beyond my expectations. Thank you.