Legacy Nissan

I am a middle class, 45 hours a week, trying to make a living, hard working Nissan legacy customer and I have never been so unsatisfied with the service... I have been given than by this car dealership. I am making payments on a $20,000 Nissan Maxima and 3 days after getting my car I had to pay to have my car tires balanced; the car shook very bad! And it wasn't covered by my bumper to bumper insurance I paid extra for and not covered by my warranty on the car. Also my alignment needed to be done because my car pulls to the right but that wasn't covered either and I can't afford it so I got to pay good attention not to go off the side into a ditch everyday I drive to and from work! And now my transmission is acting up! I'll add the update about the transmission after I talk to them about it it just started happening. Did I mention my car is currently sitting in a parking lot waiting to be jumped because the battery is flickering on and off and won't start! I've only had my car for 42 days! To say the least I am very upset because I thought they were a good dealership but they are by far not good people. If you work for your money and don't want to waste it do not buy a used car from them!

I bought a new Sentra last year from this dealer. Best customer service of any dealer I've experienced! Very friendly, knowledgeable and professional!My... salesman Ricky and finance manager Bryan went above and beyond. They've made me a customer for life.

I was very pleased with the customer service! Thank you terry and everyone else!

I have been to this dealership twice now in a span of 2 years apart. Each time they try to tell you that you have certain issues that are urgent to have... fixed on the vehicle. Then they try to charge you alot more than most other places charge. Will not be going back here again!

We purchased our 2017 Nissan Payhfinder two years ago from a different dealership. Along with our vehicle, we purchased the Fidelity Warranty Insurance... program which allows us to take our vehicle to any Nissan dealership and get our oil change and maintenance service at no cost because it's covered under the program. We have successfully used this program at four other Nissan dealerships in multiple states. When attempting to get our oil change at THIS dealership (Legacy Nissan), however, we were haggled and told that the oil change would NOT be covered 100%. We called our original dealer and had the program explained in further detail only to find out that what this experience means is that Legacy Nissan behaves in an unprofessional manner. Legacy refused to operate in the way that other Nissan dealerships operate. We refused to pay the money they were trying to get from us. Do not patron this dealership. They cannot be trusted.

This was my first time buying a car and I’m very happy with the way I was treated and the price thanks to Anthony Cima

Service is always great, always been treated good. Have bought 2 cars from Hunner Swanner, he's the best

First let me say that I do not take the time to write reviews but I felt compelled to in this case. While visiting family in Tennessee from SW Florida... for the holiday we decided to look for a larger truck due to trying to haul donated building supplies for severely damaged homes from hurricane Irma. On our last day before leaving to head back south we stumbled upon a truck of interest that was located at Legacy Nissan of London, KY which was 2.5 hours from our location. We called the dealership to get details on the truck and from the very first phone call it was absolutely stellar service. They took the initiative to be very detailed in all aspects to get us every answer to make a long distance informed decision. While making sure to not set false expectations but try to give us at least ballpark figures on the trade value while looking out our VIN number to make sure it was worth a 2.5 hour trip each way late in the day. While not thinking much of it I asked a simple question "do you have a military discount available?" there was nothing structured but the overwhelming response of respect that was displayed was unparalleled compared to the multitude of other dealerships over the week. The response was "We will do everything we can in our control to take care of those who have taken care of us". Only to find out that the majority of the senior management and sales group were all actually combat veterans themselves. They told us to please come over knowing that we would not possibly get there before they closed but yet they made sure a sales person was there along with the general manager and finance manager and detail department. The whole time never once making us feel rushed or pressured and the sales man Dustin Barnett was very detailed in going through the features of the vehicle and his subject matter knowledge exceeded standards of 99.9% of his peers in the field. While educating us on the pros of his product, he was just as willing to give us the cons of the product. That shows you the character of a person not trying to sell a product but build a Legacy long term relationship. While these efforts were taking place from a sales aspect behind the scences the GM and Finance manager were working just as hard. I say working just as hard and not taking the easy route because on a Saturday night after hours they called not a couple but many lenders to get us the absolute best terms and interest rates available to make sure the overall deal was the best they could do for us. I can easily say they were working hard for us, as I know just off the straight deal on the two vehicles there was not much money at all to be made on. We can all look up KBB and NADA values and trade in values on both the trade and the vehicle being purchased and have ball park numbers but I also have a paid subscription to Black Book and I can honestly say they were working with bottom dollar figures on the vehicle for sale and above the safe auction price for our trade in case they could not move it off their lot selling it closer to retail. We were the only ones there at 7:40pm and finished at about 10:30pm with everyone steadily working on getting the deal done. Let me say I witnessed another man walk up about the same time we pulled in and they were just as dedicated to letting that person know someone would be willing to help them also even after the normal business hours were over. Those actions prove the dealership as a whole has the same dedication to service no matter what it takes as a core value. The first goal was not to pressure you to the table as soon as possible to get your information but it was to get you to "want" to go sit at the table. This was last night 11/25/17 and I am sitting in that truck driving back to Florida today. I will be happy to drive back to Legacy Nissan for my next purchase as they have a customer for life. Your honesty and hard work is appreciated. Thank you!!!!

The online was a new experience for me. I liked the chat. There was no pressure. I will be visiting the dealer soon.

Rudi Grentz was our sales advisor and he answered 3 questions which I think we all ask during the buying process - Does he know what he was talking about?... Yes. Can I trust him? Yes. Does he care about me? Yes. I felt respected, and with that, he earned my business. Thank you Legacy and thank you Rudi. Alan Shipley.