Reviews
This dealership is a joke for sales and service I would
This dealership is a joke for sales and service I would recommend to go literally anywhere else. No one can do what they say warrenty work apparently will not get done period they’ll leave your car on the side of the road for a week before calling with a different story and the ring leader is their sales manager jake who is a useless human being hopefully he treats his wife better but I doubt it her boyfriend probably does though.
This dealership is a joke for sales and service I would
This dealership is a joke for sales and service I would recommend to go literally anywhere else. No one can do what they say warrenty work apparently will not get done period they’ll leave your car on the side of the road for a week before calling with a different story and the ring leader is their sales manager jake who is a useless human being hopefully he treats his wife better but I doubt it her boyfriend probably does though.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Purchased my vehicle June/2024 used with 21,000 miles on
Purchased my vehicle June/2024 used with 21,000 miles on it. I absolutely love it and I cannot say enough good things about Jake Smith and Bob Ellis for listening and making it happen. This is the second vehicle I have purchased from them. I loved my first one and I went back for the second. Bryon Roberts made the signing of all paper work so easy and smooth. Thanks guys! I love Legacy Nissan and the all the team. Yall are great people!
Purchased my vehicle June/2024 used with 21,000 miles on
Purchased my vehicle June/2024 used with 21,000 miles on it. I absolutely love it and I cannot say enough good things about Jake Smith and Bob Ellis for listening and making it happen. This is the second vehicle I have purchased from them. I loved my first one and I went back for the second. Bryon Roberts made the signing of all paper work so easy and smooth. Thanks guys! I love Legacy Nissan and the all the team. Yall are great people!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Diane, thank you for your kind review; we are happy to pass along your comments to the team here at Legacy Nissan! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks for your continued business! ~Charlotte Creech, Client Advocate at Legacy Nissan
I have been servicing with Legacy Nissan for fifteen
I have been servicing with Legacy Nissan for fifteen years now. The service staff is friendly, knowledgeable, and informative! The waiting area is clean and comfortable; the coffee is good and the restrooms are well maintained. I highly recommend this service department!
I have been servicing with Legacy Nissan for fifteen
I have been servicing with Legacy Nissan for fifteen years now. The service staff is friendly, knowledgeable, and informative! The waiting area is clean and comfortable; the coffee is good and the restrooms are well maintained. I highly recommend this service department!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My mother got done so bad here and they KNOW it!
My mother got done so bad here and they KNOW it! Jake and Kevin were absolutely awful!!! Thankfully she’s traded elsewhere and is VERY happy with the service and the trade!! I would suggest STAYING FAR FAR AWAY from this place! She got LIED to so bad!! I would not trade nickels with these guys!!
My mother got done so bad here and they KNOW it!
My mother got done so bad here and they KNOW it! Jake and Kevin were absolutely awful!!! Thankfully she’s traded elsewhere and is VERY happy with the service and the trade!! I would suggest STAYING FAR FAR AWAY from this place! She got LIED to so bad!! I would not trade nickels with these guys!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Awful dealership
Awful. First of all instead of sitting me with the F&I person my salesman kept going back and forth. I finally had to get up go to his office and tell him this was crazy back and forth. Then after signing papers and taking the vehicle home. I’ve been harassed for over a week needing a pay stub. I’ve emailed several gave them my HR number still not good enough. Also ask if gas tank would be filled up and was told no it had enough in it. This dealership is awful
Awful dealership
Awful. First of all instead of sitting me with the F&I person my salesman kept going back and forth. I finally had to get up go to his office and tell him this was crazy back and forth. Then after signing papers and taking the vehicle home. I’ve been harassed for over a week needing a pay stub. I’ve emailed several gave them my HR number still not good enough. Also ask if gas tank would be filled up and was told no it had enough in it. This dealership is awful
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We do apologize for your dissatisfaction, sometimes there is back and forth involved when trying to put a deal together that suits the customers needs and desires, it can be a little tiresome. As far as the pay stub issue, our sales manager said he explained to you that lenders do not accept screenshots of pay stubs and screenshots are all the you have provided. It was his understanding that you were going to stop with a hard copy of the pay stub. We are willing to assist you in any way that we can. Please feel free to contact us or stop by the dealership. Charlotte Creech | Client Advocate | Legacy Nissan | ccreech@drivelegacy.com | 606.330.7002
Will tell you anything to get you in the door then it all
Will tell you anything to get you in the door then it all changes from there they need to put there trust back in there team
Will tell you anything to get you in the door then it all
Will tell you anything to get you in the door then it all changes from there they need to put there trust back in there team
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Don't
I wanna say, if you haven't visited these folks, head on down. Not only have I bought a car from them , my sister has too. The service is 100 and they truly do go above and beyond to help families get what they deserve. And of course that sure don't go unsaid that her car is absolutely beautiful. So go check these folks out, you won't be disappointed!!! I'm super sad to report that after posting this review 3 months ago, I have gone back to buy another car from here. I'm absolutely unsatisfied at how I have been done and unfortunately they did not treat me the same way they did my sister. Now yes I did buy a 2020 Hyundai Elantra, Within 3 weeks my car started acting and sounding extremely horrible. Just to find out there was a recall on my motor. As busy as life is, I decided that I would trade it in , the nearest Hyundai is Somerset. I'm a store manager, it's summer time and I have 5 kids.( thinking I'd be treated like a loyal customer considering I have now gotten 2 cars from them ) well just for them to tell me that when they put my Vin number in it don't show a recall. But how ever It does on my end. So yep your guessed it, they called Hyundai to see if there was one, and yep there is ! Not their problem though, right !! So I can make a appointment to get that taken care of. Or the other option they gave me after having my car for 3 weeks. Take a loss of about $7000 in equity loss because of my bad credit. Folks are you serious ? Let me give you a round of applause. Thank you for your help.
Don't
I wanna say, if you haven't visited these folks, head on down. Not only have I bought a car from them , my sister has too. The service is 100 and they truly do go above and beyond to help families get what they deserve. And of course that sure don't go unsaid that her car is absolutely beautiful. So go check these folks out, you won't be disappointed!!! I'm super sad to report that after posting this review 3 months ago, I have gone back to buy another car from here. I'm absolutely unsatisfied at how I have been done and unfortunately they did not treat me the same way they did my sister. Now yes I did buy a 2020 Hyundai Elantra, Within 3 weeks my car started acting and sounding extremely horrible. Just to find out there was a recall on my motor. As busy as life is, I decided that I would trade it in , the nearest Hyundai is Somerset. I'm a store manager, it's summer time and I have 5 kids.( thinking I'd be treated like a loyal customer considering I have now gotten 2 cars from them ) well just for them to tell me that when they put my Vin number in it don't show a recall. But how ever It does on my end. So yep your guessed it, they called Hyundai to see if there was one, and yep there is ! Not their problem though, right !! So I can make a appointment to get that taken care of. Or the other option they gave me after having my car for 3 weeks. Take a loss of about $7000 in equity loss because of my bad credit. Folks are you serious ? Let me give you a round of applause. Thank you for your help.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Anastaisia, thank you for leaving us feedback, we take customer comments very seriously; positive or negative. We are disappointed to hear that your recent experience was not a positive one. The sales consultant that you worked with earlier in the week did check with our service department regarding the recall issue while you were here, he was told there is an open recall on your vehicle's engine that required less that an hour to preform. I apologize if he did not clearly convey that information to you. If you would like to contact me for assistance in getting your vehicle taken to the Hyundai dealer to have the recalled completed, I will happy to assist you. I completely understand how busy work schedules can be. I have also spoken with our General Sales Manager, Jake Smith, regarding trading you out of Hyundai and he is going to be reaching out to you. Charlotte Creech | Client Advocate | Legacy Nissan| ccreech@drivelegacy.com | 606.330.7002
Wonderful experience
Bought a Nissan Frontier March 6 2021, it was an over all wonderful experience. The salesman Andrew was ver polite and, worked with us to get what we wanted. Everyone there was super nice and the Man in financing don’t know name Was excellent as well.
Wonderful experience
Bought a Nissan Frontier March 6 2021, it was an over all wonderful experience. The salesman Andrew was ver polite and, worked with us to get what we wanted. Everyone there was super nice and the Man in financing don’t know name Was excellent as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your positive experience! It's reviews like this that give us motivation and help us ensure we provide high-quality care. We truly appreciate your business and your recommendation! If you have any further questions, please give us a call. We're always happy to help!
MOSTLY NEGATIVE
THE GENTLEMEN WHO ANSWERED THE PHONE WAS EXCELLENT, HE IS A PLUS FOR YOUR COMPANY. HOWEVER YOUR PRICING OF VEHICLES IS TERRIBLE. FOR THE WHOLESALE BUYER
MOSTLY NEGATIVE
THE GENTLEMEN WHO ANSWERED THE PHONE WAS EXCELLENT, HE IS A PLUS FOR YOUR COMPANY. HOWEVER YOUR PRICING OF VEHICLES IS TERRIBLE. FOR THE WHOLESALE BUYER
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Good Experience
I had such a great experience! And I was able to buy a beaut of a car. My husband and I drove up and was immediately greeted by a salesman who helped us all the way to buy the perfect car. Great company, great service, great salesman.
Good Experience
I had such a great experience! And I was able to buy a beaut of a car. My husband and I drove up and was immediately greeted by a salesman who helped us all the way to buy the perfect car. Great company, great service, great salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words and this wonderful review! We truly appreciate your feedback and we value your business!