Legacy Nissan Hours
Have you ever felt pressured into spending more than you had planned? That's usually the result of a sales person trying
to make a fat commission, and it's something you'll never experience at Legacy. Compensation here isn't affected by how much you spend, which means you can relax while you shop and trust the information we provide. This model is designed to empower you to make smart buying decisions. How refreshing. Let us help find the right car for you. Call us today at 877-806-0330.
"New, used, service and repair. Legacy. Refreshing."
$19.95 and up*
$39.95 and up*
Oil, Filter Change
$45 and up*
Read reviews that mention:
I am a middle class, 45 hours a week, trying to make a living, hard working Nissan legacy customer and I have never been so unsatisfied with the service... I have been given than by this car dealership. I am making payments on a $20,000 Nissan Maxima and 3 days after getting my car I had to pay to have my car tires balanced; the car shook very bad! And it wasn't covered by my bumper to bumper insurance I paid extra for and not covered by my warranty on the car. Also my alignment needed to be done because my car pulls to the right but that wasn't covered either and I can't afford it so I got to pay good attention not to go off the side into a ditch everyday I drive to and from work! And now my transmission is acting up! I'll add the update about the transmission after I talk to them about it it just started happening. Did I mention my car is currently sitting in a parking lot waiting to be jumped because the battery is flickering on and off and won't start! I've only had my car for 42 days! To say the least I am very upset because I thought they were a good dealership but they are by far not good people. If you work for your money and don't want to waste it do not buy a used car from them!
I bought a new Sentra last year from this dealer. Best customer service of any dealer I've experienced! Very friendly, knowledgeable and professional!My... salesman Ricky and finance manager Bryan went above and beyond. They've made me a customer for life.
Thank you so much, Elizabeth! We're so happy that you're happy. The fact that you submitted this review for service you received last year is a wonder...ful testament to the hard work Ricky, Bryan, and the rest of our crew put in on a daily basis. Customers like you make it all worthwhile. Come see us often! Thanks again for your business and for taking the time to leave this awesome review. We appreciate you!
I was very pleased with the customer service! Thank you terry and everyone else!
I have been to this dealership twice now in a span of 2 years apart. Each time they try to tell you that you have certain issues that are urgent to have... fixed on the vehicle. Then they try to charge you alot more than most other places charge. Will not be going back here again!
This is disappointing to read. I'm so sorry you felt like we were trying to up-sell you. It seems that we did an inadequate job of explaining our proc...ess, which is actually pretty great. Upon every service visit, we inspect your vehicle and grade your systems based on condition so you can prepare for expenses accordingly. For example, during my last service visit, my tires showed signs of wear, so they were graded "yellow," which basically means caution. They still have some life, but I'm now budgeting for new tires and keeping an eye on them. If they'd been graded "red," I would have needed new ones immediately for safety reasons. I know sometimes things wear out quickly, and you could go from a safe "green" to a dangerous "red" in what seems like the blink of an eye. But our system generally does a great job of preventing folks from being blindsided by expensive but necessary repair costs. The diagnostics are done on machines, so it's as transparent and unbiased as it can possibly be. I hope this helps. And if you have any questions at all or would like to speak to someone because you understand all I've just said, but still feel like you were treated unfairly, please reach out. We make mistakes, but we're good at fixing them. Thank you for the feedback. We'll use it for good. You have my word.
We purchased our 2017 Nissan Payhfinder two years ago from a different dealership. Along with our vehicle, we purchased the Fidelity Warranty Insurance... program which allows us to take our vehicle to any Nissan dealership and get our oil change and maintenance service at no cost because it's covered under the program. We have successfully used this program at four other Nissan dealerships in multiple states. When attempting to get our oil change at THIS dealership (Legacy Nissan), however, we were haggled and told that the oil change would NOT be covered 100%. We called our original dealer and had the program explained in further detail only to find out that what this experience means is that Legacy Nissan behaves in an unprofessional manner. Legacy refused to operate in the way that other Nissan dealerships operate. We refused to pay the money they were trying to get from us. Do not patron this dealership. They cannot be trusted.
I empathize with your frustrations, but they are misdirected. Like you, we have no control over how your insurance company delivers what it promises. ...Kenny Gilmore, your service advisor with us, spent about 45 minutes on the phone trying to secure approval. He was never able to reach anyone at your selling dealership, but he did reach the insurance company who provides your aftermarket maintenance plan. As you know, they agreed to pay $58 but refused to remit over the phone. The best they could do was promise to send a check in the mail. Without guaranteed payment, we cannot perform services, and we aren't unique in this respect. It's no surprise you've had issues trying to use it at other Nissan dealers. I hate that you perceive Kenny's attempt to help as unprofessional. He works hard, and many people ask for him by name. I feel certain that if the emotional aspect of your meeting were removed, you'd feel differently. Good luck to you, and if you have anything further to share, please reach out to me personally. I'm Missy Hyde Reid, communications director for Legacy, and I'm also the owner's sister. We have a family business here, and we consider our reputation our most important asset. I'll be happy to speak to you about any concerns you might have. -Missy, email@example.com
This was my first time buying a car and I’m very happy with the way I was treated and the price thanks to Anthony Cima
Anthony is a great asset to our team. Thanks for your business, and thanks for Anthony's shout-out! He deserves it. Come see us often!
Service is always great, always been treated good. Have bought 2 cars from Hunner Swanner, he's the best
Hunter will appreciate the shout-out! Thanks for your business and your kind review. We're here to help, whenever you need us. Thanks again!
First let me say that I do not take the time to write reviews but I felt compelled to in this case. While visiting family in Tennessee from SW Florida... for the holiday we decided to look for a larger truck due to trying to haul donated building supplies for severely damaged homes from hurricane Irma. On our last day before leaving to head back south we stumbled upon a truck of interest that was located at Legacy Nissan of London, KY which was 2.5 hours from our location. We called the dealership to get details on the truck and from the very first phone call it was absolutely stellar service. They took the initiative to be very detailed in all aspects to get us every answer to make a long distance informed decision. While making sure to not set false expectations but try to give us at least ballpark figures on the trade value while looking out our VIN number to make sure it was worth a 2.5 hour trip each way late in the day. While not thinking much of it I asked a simple question "do you have a military discount available?" there was nothing structured but the overwhelming response of respect that was displayed was unparalleled compared to the multitude of other dealerships over the week. The response was "We will do everything we can in our control to take care of those who have taken care of us". Only to find out that the majority of the senior management and sales group were all actually combat veterans themselves. They told us to please come over knowing that we would not possibly get there before they closed but yet they made sure a sales person was there along with the general manager and finance manager and detail department. The whole time never once making us feel rushed or pressured and the sales man Dustin Barnett was very detailed in going through the features of the vehicle and his subject matter knowledge exceeded standards of 99.9% of his peers in the field. While educating us on the pros of his product, he was just as willing to give us the cons of the product. That shows you the character of a person not trying to sell a product but build a Legacy long term relationship. While these efforts were taking place from a sales aspect behind the scences the GM and Finance manager were working just as hard. I say working just as hard and not taking the easy route because on a Saturday night after hours they called not a couple but many lenders to get us the absolute best terms and interest rates available to make sure the overall deal was the best they could do for us. I can easily say they were working hard for us, as I know just off the straight deal on the two vehicles there was not much money at all to be made on. We can all look up KBB and NADA values and trade in values on both the trade and the vehicle being purchased and have ball park numbers but I also have a paid subscription to Black Book and I can honestly say they were working with bottom dollar figures on the vehicle for sale and above the safe auction price for our trade in case they could not move it off their lot selling it closer to retail. We were the only ones there at 7:40pm and finished at about 10:30pm with everyone steadily working on getting the deal done. Let me say I witnessed another man walk up about the same time we pulled in and they were just as dedicated to letting that person know someone would be willing to help them also even after the normal business hours were over. Those actions prove the dealership as a whole has the same dedication to service no matter what it takes as a core value. The first goal was not to pressure you to the table as soon as possible to get your information but it was to get you to "want" to go sit at the table. This was last night 11/25/17 and I am sitting in that truck driving back to Florida today. I will be happy to drive back to Legacy Nissan for my next purchase as they have a customer for life. Your honesty and hard work is appreciated. Thank you!!!!
Let me start by saying thank you for your business. Staying late to make it happen wasn't a sacrifice at all. It's what we do. Traveling late (and out... of your way) was far more a sacrifice for you, and we appreciate it immeasurably. We value your review just as much. It's tough to single out the best part because there's so much in it that makes us proud. But if we had to choose, we'd highlight that someone with such a charitable heart is now our friend. That is priceless. Thank you, and we hope to see you again soon.
The online was a new experience for me. I liked the chat. There was no pressure. I will be visiting the dealer soon.
I'm happy to know your online experience with us was a good one. We aspire to make that true of all encounters you have with us. Hope you were able to... visit in person! Thank you for your review and for shopping with us!
Rudi Grentz was our sales advisor and he answered 3 questions which I think we all ask during the buying process - Does he know what he was talking about?... Yes. Can I trust him? Yes. Does he care about me? Yes. I felt respected, and with that, he earned my business. Thank you Legacy and thank you Rudi. Alan Shipley.
This might be the best review we've ever received. It's concise with a powerful message that I think potential customers will find useful. Thank you s...o much for your business and your most thoughtful review. Rudi will certainly appreciate it, too. He deserves the kudos. Don't hesitate to reach out if we can ever be of service. Thanks again!