Reviews
Quick decision
Travis did a great job making sure we got a great deal and getting the car we wanted!! We would recommend him to any of our friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Teresa, thank you so much for your high rating! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
2015 Lexus ES
I am very satisfied with my purchase. It was done in a timely manner. Mr. Simon helped me find the right vehicle with the right price range.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Linda Greene, thank you for sharing your positive experience! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
Consultant
The sales person(Matthew Dupree) was great. He was attentive and knowledgeable with all my questions and concerns about buying a vehicle. Making the entire experience pleasant and comfortable, I'd recommend Rick Hendrick chevrolet to anyone considering buying a car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello A.l. Johnson, thank you; we appreciate your feedback! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
Nick Gilles was great!!!
My experience was so great, Nick helped me get exactly what I came for. He made the process so easy going, I’m very pleased with the service I received at this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Verenice Botello, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Duluth. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
#1 Chevy Dealership in GA!
Love Rick Hendrick Chevy! Just bought our 4th car from them. Only place I'll go to buy a Chevrolet and I live 2 hours away!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
L. Manfredi, your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
Service this time
Not good service I came for routine oil change and tire rotation, and told the technician about issue of concern with the car and he didn't even check the car out and didn't even mention about my concerns on the check out papers. You guys already took advantage of me and I am paying too much for Trax that I could've got a Malibu probably, but that was my fault. Then the technician didn't even listen at me of my concerns, now I have to take more time off from work to come again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Please give Bruce Sinkoe, our Customer Care Manager, a call at your earliest convenience and we will do our best to resolve this with you. Direct Line: 678-957-5384 Email: Bruce.Sinkoe@hendrickauto.com
Overall Great Experience
Get to Rick Hendrick Chevrolet ask for Mr. Ricardo Anthony. My car was totaled in a car accident. I was referred to Rick Hendrick Chevrolet by a friend who raved about there customer service. I called in and was connected to Mr. Ricardo Anthony. I explained to Mr. Ricardo about my situation, what type of car I was interested in and how much many I had to put down. I expressed to Mr. Ricardo if he didn't think he could get the deal done please don't waste my time, Mr. Ricardo said Ms. Douglas I believe I can get this done for you, I got you! I filled out the credit application online and he called about a hour later with the deal for my new car. Mr. Ricardo didn't try to push a car on me I didn't want he worked on what I wanted. Mr. Ricardo and Mr. Patrick continued to work on a lower interest rate, car note I was comfortable with paying and things I wanted in my new vehicle. Thank Mr. Ricardo and Mr. Patrick part of The Rick Hendrick Chevrolet team for working hard to get my deal done for my New 2021 Chevy Malibu RS Black Cherry.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
L. Douglas, we're glad to hear you enjoyed your visit. Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
Best in the Business!
Nick is one of the best in the business Ana’s he proved it today! I went in expecting to get a used car and left with a brand new vehicle (2021) at the price I was expecting to pay for a used car! Go see Nick!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Big Duke, we are so happy to read such a great review about Rick Hendrick Chevrolet Duluth! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
Disaster!
Hands down one of the worst car buying experiences I have ever had the process of dealing with! This dealership advertises one price on the website and when you get there they will not honor the price as they claim that they have to put on the "Add-Ons" which bring it back up to MSRP price whether you want it or not. We called them prior to our arrival and told them exactly what we were looking for and the deal that was put together from the other dealership that we had visited and they said no problem we can make all of that happen. NOT the case. They wasted several hours of our time and then told us they had to make their money wherever they could. (This part of the conversation was recorded). They refused to honor their advertised price. Needless to say we walked out the door and then the Sales manager continued to blow up my phone and tell me I'm being unreasonable about the deal and I need to accept their offer. Asked to speak with the GM and the sales manager literally refused to let me talk with anyone else about these shady practices. Sad part is we were ready to do the deal today at the Advertised price.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hey there John Murray, We apologize for your recent experience being so poor but it looks like you visited our sister store in Buford. This page is for the store that you previously bought from back in 2019 in Duluth. We value you as a customer and we are always willing to make a great deal for past customers. Do not hesitate to reach out and we can make everything right for you, if you will give us the chance. Again, we hate the bad experience you had in Buford, but we can assure that we will change your mind. Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
Great Experience
Called in and spoke to Ricardo about my situation. From the very beginning his professionalism was refreshing. He understood what I wanted to get accomplished and made sure it happened. If you are in the market for a vehicle do yourself a favor and go see him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
L. D., your satisfaction is our top priority. Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet