Heritage Motors III

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 17, 2019

    I have bought my last four trucks here and will not go anywhere else. Todd is above and beyond willing to make the customer happy instead of other places... that just want to make a sale. I highly recommend Heritage Motors!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 7, 2019

    If you want your vehicle detailed, look no further then Heritage motors. It is, the place to go! I spoke with Todd and explained to him when (during the... holidays)and what I wanted done. It was above and beyond what I expected, and done on the same day. Great Job!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    March 5, 2018

    We purchased a 2009 Wrangler. Todd was our salesman, and we found out later also the owner. I can't say enough good things about the experience we had... with Todd and his service team. We had a few issues with the wrangler, one a huge repair, but Todd bent over backwards to resolve the issue, to include giving us a loaner car right off the lot to use while our wrangler was in the shop. We love our "new" ride and will and have recommended Todd and his team. If you are looking to be treated fairly in price and above and beyond in service and support, things that are almost unheard of at a dealership, you absolutely must go to Heritage. you will not be disappointed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 16, 2016

    Recently bought a 2009 Malibu from Heritage Motors. Todd was the sales representative we worked with and I can't say enough good things about the service... and professionalism we received. The Malibu had an electrical issue not long after taking possession, but Todd bent over backwards to resolve the issue, to include giving us a car right off the lot to use while they had the Malibu repaired. My daughter loves her car, I'm happy, and I recommend this establishment for those of you looking for a good deal and a straight up experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 3, 2016

    Bought multiple vehicals from here...yes if u are an a hole u will be treated as such I'm in business for myself and I do the same to the "unreasonable"... customers. Remember when you are demanding and try to force your hand on the play that at the end of the day there were a lot more just like you and you should expect to be treated as u acted! Never had an issue there and sure I never will!! Todd is kind of short and weird looking though. I can get over that !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    April 13, 2015

    I was interested in buying a BMW that was just returned for sale after having a new top put on. I called to make sure car was on the lot so I could test... drive before making an offer (Cash). The person that answered the phone seemed annoyed and told me with attitude "I guess you can test it but I will have to go with you". I said "That will be fine but who is going to buy a car without a test drive?". His response was " Look, do you want to buy the car or do you want to fight?" after which he mumbled something and hung up on me. NEVER WILL I EVER BUY A VEHICLE FROM THESE PEOPLE!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2015

    On March 3rd 2015 I purchased a 2011 Jeep Compass from Heritage Motors in Canandaigua. I cannot say enough good things about my experience there. Todd... worked efficiently and was able to get me financed with no hassle. The friendly, welcoming atmosphere at Heritage Motors made my first car buying experience a positive one. I would recommend Todd and the team to everyone.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 31, 2014

    they had the vehicle I wanted ... I had the financing already set up with my credit union ... that may have been the problem ... they couldn't make money... on the loan ... cargo van was exactly what I was looking for ... they offered me one half of what other dealers were offering for my trade ... didn't even try to make a deal work ... not motivated to sell the vehicle and too uninvolved ... the sales person could not have cared less! I now have a different opinion of the dealership!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    November 19, 2013

    This was our very first purchase (Lexus) from Heritage Motors in Canandagua. Todd was very attentive, answered all of our questions, and addressed all... of our concerns......We received exceptional service would certainly purchase another vehicle from Heritage. We give them our highest recommendation.....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 30, 2013

    I e-mailed about a Jeep they had listed. Never received a return e-mail regarding if the Jeep was still available or sold. After receiving no reply I ended... purchasing a Jeep from another dealer ..

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
View More Reviews