Bob Moore Cadillac of Norman

I don’t normally write reviews, but after what I’ve experienced, I feel compelled to share my story—especially if it helps someone else avoid going through the same thing. My name is Sue. I’m 70 years old and have always been a careful driver and responsible car owner. I recently took my new Cadillac in for service at Bob Moore Cadillac in Norman and was provided a loaner vehicle while mine was being worked on. While driving the loaner on I-35 during a heavy rainstorm, I exited onto Robinson Street—and suddenly, the car shut down completely. It was terrifying. I was alone, stuck on the side of a busy road in a severe storm, and had to wait hours for a tow truck. I stayed calm and assumed the issue was simply a mechanical failure. To my shock, I later received a call from the dealership claiming the engine had suffered water damage and that I was responsible. They insisted I had driven through floodwaters—which I absolutely did not. At no point did I see deep water, flood warnings, or anything beyond normal storm runoff. There were no signs, no standing water, and no indication the road was unsafe. Without warning, the dealership filed a nearly $10,000 claim on my insurance—before even diagnosing the vehicle or informing me of the situation. I was never given a chance to see the damage, ask questions, or even pay out of pocket. This was done entirely behind my back, and now I’m facing the possibility of increased premiums and a black mark on my record. I originally contacted the Edmond location, but was referred to Norman due to a past issue with an advisor. Looking back, I wish I had trusted my instincts and gone elsewhere. What’s been most upsetting is the way I’ve been treated by management. The Service Manager, Jerry, and another manager, Barrett, have shown zero empathy or concern. I wasn’t asking for special treatment—just to be heard and treated with fairness and basic respect. Instead, I was met with coldness, blame, and a complete lack of accountability. I’m not sharing this out of anger, but out of deep disappointment. At my age, it’s already challenging enough to navigate situations like this on your own. I trusted this dealership and believed they would do the right thing. Instead, I feel used and taken advantage of. Please think twice before trusting Bob Moore Cadillac in Norman—or Edmond if Barrett oversees that location too. What happened to me could happen to anyone. And no one deserves to be treated this way. I also got my vehicle back and check engine light was back on. I took elsewhere and it was resolved in less than 10 min. BOB MOORE SERVICE DEPARTMENT IS TERRIBLE and RUDE in all forms.

I recently had my new Cadillac in for service at Bob Moore in Norman. While my vehicle was being serviced, they provided me with a loaner car. While driving the loaner on I-35, I exited at Robinson Street in Norman, and the vehicle suddenly died. It was raining heavily at the time, and I was left stranded on the side of the road for hours in the rain waiting on a tow. The car was towed back to the dealership, and later I received a call saying the engine had water damage and I was being held liable for supposedly driving through floodwaters. I want to be very clear: I never drove through a flooded area or even a large puddle. Despite this, they decided to file a claim on my insurance, which is likely to increase my rates—something I find completely unfair and upsetting. As a 70-year-old woman, I feel like I am being taken advantage of. This entire situation has been frustrating and disheartening. I didn’t even want my car serviced at the Norman location to begin with—I initially contacted the Edmond store but was told I’d need to work with a new advisor in Norman because my last experience had also been negative due to rude treatment. I should have trusted my instincts and taken my vehicle elsewhere. If Cadillac vehicles are so vulnerable that they can’t be driven in heavy rain without risk of engine damage, customers should be warned. The Service Manager, Jerry, and the Higher up manager, Barrett, have both been unhelpful and dismissive, showing no accountability and treating me rudely throughout this process. This has been a deeply disappointing experience with terrible customer service. I would not recommend Bob Moore Cadillac in Norman to anyone.

I recently had my new Cadillac in for service at Bob Moore in Norman. While my vehicle was being serviced, they provided me with a loaner car. While driving the loaner on I-35, I exited at Robinson Street in Norman, and the vehicle suddenly died. It was raining heavily at the time, and I was left stranded on the side of the road for hours in the rain waiting on a tow. The car was towed back to the dealership, and later I received a call saying the engine had water damage and I was being held liable for supposedly driving through floodwaters. I want to be very clear: I never drove through a flooded area or even a large puddle. Despite this, they decided to file a claim on my insurance, which is likely to increase my rates—something I find completely unfair and upsetting. As a 70-year-old woman, I feel like I am being taken advantage of. This entire situation has been frustrating and disheartening. I didn’t even want my car serviced at the Norman location to begin with—I initially contacted the Edmond store but was told I’d need to work with a new advisor in Norman because my last experience had also been negative due to rude treatment. I should have trusted my instincts and taken my vehicle elsewhere. If Cadillac vehicles are so vulnerable that they can’t be driven in heavy rain without risk of engine damage, customers should be warned. The Service Manager, Jerry Cantrell, and the Higher up manager, Barrett, have both been unhelpful and dismissive, showing no accountability and treating me rudely throughout this process. This has been a deeply disappointing experience with terrible customer service. I would not recommend Bob Moore Cadillac in Norman to anyone.

I spoke with the sales department to inquire about a vehicle. We worked out a deal and they had me drive from Texas to Oklahoma that night. When I got there, the vehicle was not in their possession. I could have signed documents electronically to secure the sale. I purchased the car feb 22,2022 and today is April 15,2022 and the dealership has not even sent in the appropriate documents to the state of Texas to ensure I could register my car. I called the dealership and they refused to provide a paper tag so I would not get pulled over while waiting. I will never use this dealership again.

My wife and I bought a new Escalade Premium Luxury this week. Sajid Khan was our salesman. He did a FABULOUS job of showing us the vehicle. He went into each little detail about every option and accessory on it. I've never seen a salesman that was so thorough about his or her presentation. The overall buying experience was flawless! We'll be back. Harold and Suzy Parr

I had a fantastic experience today at bob Moore. Cadillac in Norman my sales guy there Sajid Khan was very respectful and helpful to all my questions I will be coming back.

Anthone provided efficient and quality customer service. Well done, you and your team. We have not closed the deal as of yet, waiting for the vehicle to be shipped here. Rest assured I will once it arrives. They went to great lengths to accommodate my wishes.

So blessed to have Kenneth as my contact. I have a 2013 SRX and most generally he has been one to handle my checkin etc for scheduled service. He not only is totally professional but keeps me ahead with respect to future service needs. If I could give him 10 gold stars I would!!!

I have bought a 2011 Cadillac there and had good service. Then I bought a 2005 Corvette Nov 2018 right before Thanksgiving. Everything was fine until I took it back a week later to have the new front brakes installed. I pulled out of the service area after being serviced, Mirror fell off someone broke it detailing it. So they ordered. Then I left the service area again an Almost got on interstate I-35 thank God I didn't. Took a side road back home, heard a pop. I left a stop sign an got to about 45 mph the front end started shaking bad so I hit the brakes to slow. BLAM front tire come off I slid sideway into on coming traffic. Tire blew the fender off an I was wedge against the drivers door. I was lucky no one hit me. Dealer failed to tighten the drivers side lug nuts. Took 6 weeks to get my Vette back. I will NEVER do business with these folks again. Then 6 months later they had the nerve to call me to bring my Caddy and Vette in for service. LOL

A overall good experience in buying a new CT 5 Cadillac passenger car! A enjoyable day and good salespeople! From our sales lady Heather to finishing up the sale with Thomas!