Bob Moore Cadillac of Norman

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
142 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 16, 2020

    Eric was great! Everyone I dealt with today treated me like I was an important customer and like they were glad I was there. I found the car I wanted and... the purchase process was fast and easy. Could not have been a better experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We always value our customers and ensure they get exactly what they want in a vehicle. We're pleased to know we could do that for you! Thanks for your... kind words, Cindy!

  • 5.0 out of 5
    October 17, 2019

    Had a rocky start because of a misunderstanding. Once on the same page, all went extremely well. Worked with Eric and Jason and the outcome was outstanding.... Great deal on exactly what I wanted. Will definitely return when wanting to buy another vehicle.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

  • May 23, 2014

    Again, Kenneth was outstanding!!! I can in for one problem and found out that wasn't it. I told him I my son couldn't spend much more. He worked it... out that it save my son some money and me coming back. You always needs a service department that helps both young and old that are on budget. Thanks for your help.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 21, 2019

    As usual the service at Bob Moore of Norman was excellent the Employees in the service dept were very friendly and efficient I have been using Bob Moore... for 10 years they have the best service department of all the dealerships I have been in

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bill, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    August 20, 2019

    I always visit Bob Moore for service on our 2017 Cadillac. I have never been disappointed with the quality of service. The service reps are very attentive... and go out of their way to give the best service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello there, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Cadillac of Norman. If you have any... further questions, please don't hesitate to reach out. Take care.

  • 5.0 out of 5
    July 9, 2019

    After posting an unfavorable rating about Bob Moore of Norman, I was contacted by a manager named Demarco Guillory, He jumped through several hoops to... change my mind about this dealership. I hope that the internet stuff I wrote of earlier is truly an unfortunate accident as was explained. I bought a new Cadillac XT 4 and am very happy. Thanks Demarco and Sajid Khan. Sajid was my sales professional that I highly recommend.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Doug, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything we can do for you. Take care.

  • 5.0 out of 5
    September 29, 2018

    I recently came from out of state to purchase a used Ford pickup from this Cadillac dealership. I wasn't their demographic, I didn't buy a Cadillac, I... wasn't coming back for service, I didn't finance through them, and they knew they would most likely never see me again. That being said, my family and I were treated like we were their long time friends buying our 5th Cadillac there. Patient, courteous, respectful, professional, and friendly come to mind when I think of the attitude of everyone we dealt with. Thi and Jamar are the kind of men you want working for you and representing your business. I cannot brag enough about Bob Moore Cadillac and the people who maintain such a high standard there. This isn't the result of just good training that can be passed along, this is the character of these men and it was greatly appreciated.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or... stop by. Have an awesome day!

  • 5.0 out of 5
    September 12, 2018

    Kenneth was awesome! As a matter-of-fact, the entire staff was awesome. Keslow step in and accomplished the initial check-in of our vehicle while Kenneth... was taking care of another customer. Kenneth came in and completed the check-in process. Kenneth had us checked in and out the door with our loaner vehicle within minutes. The staff had our loaner vehicle ready when we arrived and the process was seamless. Ken was very professional, and kept us well-informed of status of our vehicle; our vehicle needed the regular maintenance interval scheduled service, replacement of a strip of body side molding and removal of a clear-coat over-spray that was accidentally sprayed on a small section. Kenneth efficient coordination with the service department, the parts department and body shop technicians led to the accomplishment of all required service in minimum time. The entire staff should be commended!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your response to Kenneth's outstanding customer service! If you ever need anything else from us, please feel free to give us a c...all or stop by. Have an awesome day!

  • 5.0 out of 5
    August 30, 2018

    Excellent people with excellent facilities. We purchased two Cadillacs from them and the buying process with Daniel and Jamar was very comfortable and... the service with Kenneth has been outstanding. This is an excellent dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Winston, thank you for your kind review; we are happy to pass along your comments to Daniel and the team here at Cadillac of Norman! We value your bus...iness and look forward to your next visit! Take care!

  • 5.0 out of 5
    August 10, 2018

    Kennith was our service tech. He’s was the friendliest ever. He kept us updated on my car and even helped by recommending a paint and body shop

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Misty, thank you for your kind review; we are happy to pass along your comments to the team here at Cadillac of Norman! If you're ever in need of more... help, please let us know! Take care!

View More Reviews