Bob Moore Cadillac of Norman

I recently came from out of state to purchase a used Ford pickup from this Cadillac dealership. I wasn't their demographic, I didn't buy a Cadillac,... I wasn't coming back for service, I didn't finance through them, and they knew they would most likely never see me again. That being said, my family and I were treated like we were their long time friends buying our 5th Cadillac there. Patient, courteous, respectful, professional, and friendly come to mind when I think of the attitude of everyone we dealt with. Thi and Jamar are the kind of men you want working for you and representing your business. I cannot brag enough about Bob Moore Cadillac and the people who maintain such a high standard there. This isn't the result of just good training that can be passed along, this is the character of these men and it was greatly appreciated.

Kenneth was awesome! As a matter-of-fact, the entire staff was awesome. Keslow step in and accomplished the initial check-in of our vehicle while Kenneth... was taking care of another customer. Kenneth came in and completed the check-in process. Kenneth had us checked in and out the door with our loaner vehicle within minutes. The staff had our loaner vehicle ready when we arrived and the process was seamless. Ken was very professional, and kept us well-informed of status of our vehicle; our vehicle needed the regular maintenance interval scheduled service, replacement of a strip of body side molding and removal of a clear-coat over-spray that was accidentally sprayed on a small section. Kenneth efficient coordination with the service department, the parts department and body shop technicians led to the accomplishment of all required service in minimum time. The entire staff should be commended!

Again, Kenneth was outstanding!!! I can in for one problem and found out that wasn't it. I told him I my son couldn't spend much more. He worked it... out that it save my son some money and me coming back. You always needs a service department that helps both young and old that are on budget. Thanks for your help.

Excellent people with excellent facilities. We purchased two Cadillacs from them and the buying process with Daniel and Jamar was very comfortable and... the service with Kenneth has been outstanding. This is an excellent dealership.

Kennith was our service tech. He’s was the friendliest ever. He kept us updated on my car and even helped by recommending a paint and body shop

I bought my 2016 Cadillac a month ago, their was an issue with the running board. The service department had to order the part. When it came in they gave... me a call and I set up an appointment. When I went in they had me a rental car. Had my car fixed by early afternoon the same day. I am very satisfied with Bob Moore service department. Thank you-RickE

I have purchase several cars from Bob Moore. Outstanding staff, Sales, Jamal Dozier, and Service Representative, Kenneth. They always make you feel welcome.... There professionalism goes above and beyond. Making sure you understand all things that will take place with your vehicle. Explaining every thing til you understand. My vehicle was service and repaired in a timely manner. A broken shaft seal was repaired and I received a detail understanding as to what may have happen at no fault of myself or dealership. I was given the chance to see the damage to the shaft. My 2018 Escalade runs outstanding. Thank you Ken and Bob Moore Cadillac for making me a valuable customer. Your pride and professionalism is prestigious. Thank you from a Retired Navy Chief.

Very helpful with my needs, sales was out of the world friendly and when I asked question to Ruby, she had the correct answers. I am very happy with the... finance department as well. Thank you Bob Moore for having very helpful employees!

Ken was awesome! My engine light came on around 5pm Wednesday night, I immediately called and Ken answered the phone. I got an appointment the next morning!... I showed up and was quickly checked in. When they figured out what was wrong with my car, Ken came out and explained it to me twice until I understood! Then he even explained it to my husband over the phone- he was fantastic! To say the least, Ken was very professional and kind! Sometimes I feel very ignorant when it comes to mechanical stuff, I didn’t feel like this one bit while at the Cadillac in Norman! I explained to him that I had never been to this location but would be using them from here on out! The coffee and snacks were great while I waited. They had my car finished in under an hour and I was back on the road!! I really appreciated them being respectful of my time. And another thing I really liked about my experience, was that everyone gave a nice smile- that goes a long way with me!

First class service in its totality. The professionalism of the staff such as Kenneth in the service department and the GM Mr. Daniel Peoples is top notch.