Chevrolet of Milford

The young man who did my service was great. Unfortunately I don?t have his name.

Inquired about a used Canyon Pickup, and received a polite, non-agressive response to my inquiry. I didn't receive a lot of follow up emails, which was... appreciated.

I was referred to Randy at Chevrolet of Milford by a friend who highly recommended him and I was most definitely not disappointed!! Randy was a pleasure... from the moment I met him and within minutes I felt like I was dealing with a friend not a salesman. I cannot compliment him enough- honest, straightforward, helpful, and genuinely interested. I was purchasing a Chevy Trax for my daughter as a Christmas gift and Randy went out of his way to accommodate my needs for vehicle pick up and helped with every step of the process. When it came to the financial and paperwork part of the deal Jack was great and made it a simple, comfortable process. I plan to purchase another vehicle in the Spring and I don't plan to go anywhere but back to Randy and Chevrolet of Milford. It was simply the best car buying experience I've ever had.

Absolutely the worst experience ever, this dealership was a joke to deal with. Nothing but liars. I bought a Chevy Truck. When I came to pick it up,... it was suppose to be detailed and ready to go. The truck was wiped down on the outside and never touched on the inside. The inside had coffee stains all over the seat and inside door jam a piece was missing with melted crayon inside. The salesman (Jeff) went and got a rag he proceeded to wipe It down. I stopped him and told him to bring the manager out . Shashi came out agreed it was in very poor pick up condition. He told Jeff the sales man to pick my truck up later that week and have it re detailed , also refill my gas tank , due to our 50 minute drive to get to the dealership. Jeff came later that week and picked up truck for a full detail ( supposedly) and returned truck to my home . I came home from work , inspected my truck and it was still filthy on the inside and outside the coffee stain was still there. It was washed, never buffed and waxed as promised by sales manager (shashi ). My gas tank only had a half tank,, not the full tank as promised. I messaged Jeff immediately to let him know of my disappointment again on the detail to my truck. Jeff never responded back to me. That’s because he got his commission and the heck with the customer service. In dealing with the two managers on our issues (JB) and (Shashi) I will say they are horrible at their job . They have no loyalty at all, and could care less about their customers, who buy an expensive vehicle at their dealership. The detail department all should be fired because they are horrible at their job. I will never ,and I mean never recommend this dealership to anyone that I know. If I didn’t like the truck so much I would have given it back. Horrible experience!!!!!

Went and checked out a car, seemed nice online decent price. Get there and there are signs everywhere “no mask, no service” meanwhile half the staff there... are walking around with no masks. Sales guy was clueless (also kept taking his mask off), knew nothing about the cars history and could barely answer any questions I had. Test drive the car, drives nice but it absolutely wreaked like cigarettes... like an unbearable smell. The salesmen claimed he couldn’t smell anything. You could tell the dealership pulled some sketchy stuff because there were rain guards (telltale sign of a smokers car) that had been sloppily ripped off the car, assuming to hide the fact it was a smokers car. I tried asking about what they’ve done or what they could do to get the smell out because I was genuinely interested in the car. Salesmen knew nothing about their interior cleaning process and just didn’t seem at all motivated to make the sale, very lackadaisical. Finally a manager comes over and gives us much more detail / attention, and promises to get the car ionized to get the smell out. Get a call back a few days later that they cleaned it, went and looked again and it still STUNK... pretty sub par customer service experience wouldn’t recommend. I understand the smoking thing isn’t their fault, I was mostly disappointed by the lack of effort on their end to resolve the problem. It was like I was trying to get the guy to sell me the car.

This place is a complete joke. Aside from their internet specialist, everyone else has a nonchalant approach, take it or leave it mentality. I spent... two hours of my day looking at a used truck that was smoked in, keyed along the passengers side, and missing a sensor in the front. To make matters worse, the tool they list in THEIR website to give you a trade-in value is not what they consider whatsoever. They go by auction prices which I get. Then eliminate any tools that suggest otherwise. There was a $2000 difference between every online source and what they offered. This isn’t my first rodeo - this place is simply second class..period.

DO NOT USE. Let me tell you my story, the good reviews on here are people being swindled into writing them during the process of buying. I am a real customer... with this exact expirence. Went to the shop with a pre approval from Capital one to look at used pickup trucks. Worked with Art( Who did a wonderful job by the way, that is not who this review is pointed after). He showed me around the vehicles and I selected one I like. I then got introduced to the finance manager Dan and this is where the story gets bad. Armed with my capital one approval, I politely asked him if we could just work through capital one as I do not want to beat up my credit report. He said absolutely, took a $500 deposit to hold the vehicle and I went on my way. When I got home I had 24 alerts on my phone with Inquiries from 11 YES 11 banks checking my credit. I immediately called but they were closed for the day. I drove back to the shop the next day, and Dan wasn't available, so they handed me to josh. Josh told me there was nothing he could do and he was busy with other customers. Now, here I am as a consumer with 11 new inquiries on my credit report (THAT THEY DIDN"T HAVE PERMISSION TO SUBMIT) because I asked to use my pre-approval with capital one. Josh said he would call me at 12 when he was not so busy. It is now Friday at 8:00 am (3 days later) and I have received nothing from this shop. I have already purchased a car somewhere else, adn I left 2 voicemails yesterday for my deposit to be refunded with no call back. So not only did they destroy my credit report after specifically asking them not to, they are failing to answer me and holding my $500 car deposit hostage. I will be submitting further complaints.

I've never actually taken the time to write a negative review online. I prefer sharing positive experiences with businesses I'm a customer at, and hold... negative experiences as "maybe this was a bad day for them". However, this is now my second time writing a review on this dealership after my first, and last, purchase there. They responded to my negative review back in February immediately, telling me to call them and we could talk about my experience... They obviously just wanted to cover themselves on line, because I made that call, and have NOT heard back from them two months later (I've even followed up with emails). If you want horrible customer service, your credit checked by 10 banks after only asking to be financed through GMC (yes, we received 10 notices back from various financial institutions we had never even heard of), NOT to receive floor mats with your new vehicle, to have a vehicle come with recalls they did not take care of before pick up, and a continued horrible customer service experience even after purchase - than this is your place. I cannot recommend driving out of your way to avoid this dealership enough. (I helped my Mother and Brother purchase vehicles 2 weeks prior, and the dealerships we went to were AMAZING, so I do know there are good dealerships out there!) Even if they have the vehicle you want on the lot - go to another dealership, they can help you get it and will likely provide you with the customer service you deserve if you are spending as much money as we did.

I'm in the process of selling my truck but other dealers say they won't buy it with an active recall. So, for the heck of it, I stopped in to Chevy of... Milford last Tuesday to see if I can just clear the airbag symbol on my dash. The salesman I spoke with there said the service department was already closed and to call in the morning. I mentioned that I was just trying get the recall cleared or if it was still unavailable and he told me that the part WAS available and to make an appointment to get the recall complete. (I knew it wasn't available- he's a salesman, not a mechanic) So I said why not, let me give them a call. So I called on Wednesday morning and again the woman on the phone said the part "should" be in and I told her that I know it's not but she responded saying "Well let's just get you in here and have our mechanics take a look, they should be able to complete this recall." Knowing she was wrong and had no idea what she was talking about, I said sure why not, and scheduled for the next morning at 7:30am. So Thursday comes, I bring in my truck, and while talking to the guy, I mention how I've had the recall on my truck since I got the truck in 2015 and have tried to get the Takata Airbag repaired but it was unavailable, and while I'm standing there, he yells to another guy, "Hey! We have this recall part in stock, right?" The other guy: "Yeah!" ....Me: "Isn't that something you should make sure of BEFORE I arrive or even make the appointment?" So, I left my truck with these professionals and headed to work. About 2 hours later, I receive a voicemail that my truck is ready to be picked up. The man on the phone told me that they were unable to repair the recall because the part is currently unavailable......no....xxxx....*FacePalm* So I went back after work and picked up my truck, and received a paper telling me that there was no remedy for the recall to give to any potential buyers. After all of that, they didn't even clear the symbol off my dash. I've never heard anything positive about Chevy of Milford, but I figured I'd give them a shot with this and they just proved to me why everyone talks so poorly of them. 4 people I talked to there, all "Professionals", who know little to nothing about the business they work for. Waste of time.

Long waits, employees leave you sitting there for hours and do not immediately let you know when your vehicle is done and initiate the exit process. Also... very pricey for simple services upkeeps