Chevrolet of Milford

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Reviews

4.8
(757 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Stay away from this place, nothing but false promises.

Stay away from this place, nothing but false promises. My wife was in talks with a Sales associate named Art who basically just lied to her the whole way through. We started blind negotiations (as we hadn’t seen the truck yet) and came to an agreement amicable for both sides. All we had to do was go down to Milford and drive the truck. Art wanted us to go down the same day and test drive the truck but we live over an hour away so we could not. We asked Art to put down a deposit to hold the car and he stated that dealership does not do that. Seeing as this was my wife’s dream truck Art stated he could drive the truck up to us to test drive, which we were excited about. The next day Art stated that he would not be driving the truck up to us as “something came up” he stated that he would send the truck into the repair shop to have a couple of blemishes buffed out and to have the truck detailed. He stated since it was not on the lot and no one could see it so it would not be sold and it would be ready for us on Saturday. We contacted Art on Friday to make sure we were all set for Saturday’s purchase. Art assured us the truck was all set and ready to go for us. Saturday we get up ready to make our hour trip an Art emails us (not even a call) and states that the truck was sold to a returning customer who had saw the truck on Thursday afternoon. Basically Art strung my wife along with deceitful promises and lies and then pulled the carpet right from under her on her dream truck. Art is the epitome of a bad car salesman and the reason soo many other get a bad rep. With Art employed as part of their staff it’s no wonder why this Milford Chevrolet has a 2 1/2 star rating on yelp and many other platforms. I was always told in life you get what you earn. Well the 2.5 star rating should speak volumes about this dealership. If possible I would give them 0 stars. You have been warned, stay away!

Dealer response

Hello, and thank you for your review. We regret hearing about this and apologize for disappointing you. Please contact the undersigned so that we may hear your concerns and respond appropriately. We eagerly await your response. -Thank you, Oscar Guerra, General Manager (203) 951-6292

1.0

BUYER BEWARE!

BUYER BEWARE! THEY REFUSE TO HONOR GUARANTEES OR STAND BEHIND THEIR WORK AND ARE QUICK TO SEND YOU AWAY WHEN ASKED AS TO WHY THEY IGNORE YOUR REPEATED PHONE CALLS

1.0

Poor unprofessional I bought a truck headlight didn’t...

Poor unprofessional I bought a truck headlight didn’t work I paid $325. Don’t go

Consumer response

I bought a truck but unprofessional because headlight didn’t work. Somebody Cut wire so I paid over $300 from my pocket. Also emission test failed. I can’t recommend so distressed. You guys didn’t care.

4.0

I enjoyed my time there - my sales person was nice and...

I enjoyed my time there - my sales person was nice and accommodating. Found my car - waited too long for the financial man but all went well.

1.0

One of the owners said he rather take the vehicle that...

One of the owners said he rather take the vehicle that I’m looking to purchase to the auction then to give a local Milford business owner a good I would never recommend this company for any type of purchase of a new or used vehicle Very disappointing

5.0

My Husband and I purchased our Sons 1st car recently. The...

My Husband and I purchased our Sons 1st car recently. The customer service was phenomenal!!!! Our sales agent was Will Zee. From the moment we arrived, he greeted us with a warm welcome and assisted us with a car that we fell in love with. Will and his wonderful Management team ( Jay and Dan) gave us the very best deal on this particular vehicle and we signed the deal. Will went above and beyond going over all the bells and whistles in the car with our Son, so he knew where everything was and how to operate the car. We are so satisfied and pleased with our experience and will be back in the near future to get my Husband his pick up truck!!! Sincere thanks to the entire team!!

Consumer response

Great customer service and top notch quality vehicles!! Just the best dealership ive seen in a long time!! Honest and Respectful Team!!

Consumer response

Will ..... keep up the awesome customer service!! You really made our Sons 1st buying experience a memorable one!!! Thank you again!! The Gilsons....

1.6

Brought my car for an ignition. Car broke down again in...

Brought my car for an ignition. Car broke down again in less than a month brought it back they changed it again. Car broke down again they said I needed a fuel pump ( put a brand new one in 2 months before) so I bought one put it in car broke down again. Family told me to tell them they should have checked fuel relay. Turns out that’s what it was all along. So wasted money on fuel pump not to mention this has been going on for months. After all of that they broke the exhaust pipe and refuse to repair what they broke.

5.0

Staff was welcoming and CourteousVery knowledgeable about...

Staff was welcoming and CourteousVery knowledgeable about new and used cars did not feel pressured at all we had a great shopping experience definitely will always go back to Chevrolet of Milford and ask for Mark Ballaro

5.0

Goodjob

The young man who did my service was great. Unfortunately I don?t have his name.

Dealer response

Hi, thank you so much for the positive feedback! We are always more than happy to assist you if anything else comes up. Take care!

5.0

The service department was exceptional at Chevy of...

The service department was exceptional at Chevy of Milford. I had the brakes done on my Acura RDX. My tech Alex was knowledgeable and very thorough. The job was done quickly and accurately and Mirwais was very pleasant to interact with during the process. Well priced as well! I would definitely recommend them!

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