Chevrolet of Milford

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Reviews

4.7
(763 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

This is not the first review & won’t be my last…So let me

This is not the first review & won’t be my last…So let me start with this dealership is the worst , communication Is horrible there. I spoke to a worker by the name Jeff over the phone asked to speak with Oscar G nothing then Jeff told me come in person I go in person nothing. Ok wasn’t surprised & 2 I leave the truck & some lady by the name of Lisa calls me shortly after saying it’s ready they reset some stuff. Never told me if car was ready to be picked up instead puts me on hold. then pushes me of to another worker that transfer me to service advisor Jessica. Still waiting for a phone call & I went with one of your mechanics 3rd to last time I CAME UP ON A DRIVE TO FEEL PROBLEM IN WHICH HE STATED THAT HE FELT THE PROBLEM I WAS TALKING ABOUT WITH THE TRANSMISSION .

5.0

ASK FOR NICK S!

ASK FOR NICK S! If you want an amazing experience, make sure you ask for Nick S! Nick gave me a great deal on my car and worked avidly on keeping they communication channel open through text. I happened to be traveling from another state and Nick went above and beyond to make sure that everything was in order by the time I got there. The whole process took about two hours. Nick was definitely a straightforward and honest Product Specialist. I couldn't have asked for a better experience! It was an absolute pleasure doing business with Chevrolet of Milford!

Dealer response

It was an absolute pleasure working with you, Chad! We are glad your experience at Chevrolet Of Milford was superb. Our team aims to go above and beyond for our clients, and we are thrilled to learn that we succeeded with you. We hope we can work with you again—until next time! Thank you, Oscar Guerra, General Manager (203) 951-6292

1.0

thats why i filed complaints thru bbb gm & gm

thats why i filed complaints thru bbb gm & gm fianacial 2020 chevy silverado 3 weeks of me owning truck the brakes are making noises suspension is too and transmission not good i tried returning it they said no it's only been 3 weeks. who did the cpo on this truck ray charles ? not happy now i'm stuck with a headache. first & last time i buy a vehicle here. oscar g. the manager there very disrespectful and rude unprofessional & customer service skills are dog xxxx at tryna make things right. respectfully. stop playing and send the bank my contract paper work!! gm financial chevy milford your the worst and i will call whoever i have to to make things right. My contract has discrepancies which I have the paper work to prove

Dealer response

We want to apologize that your interaction with us was unsatisfactory, but we'd still like to learn more. We want to make things right. Please get in touch with the undersigned, and we'll get back to you right away. We truly welcome your feedback and hope to earn your future business. -Thank you, Oscar Guerra, General Manager (203) 951-6292

Consumer response

I have no choice I’m going to have to go back up there to your dealer and try resolve some or a discrepancies in my contract that neither the bank or GM can help me with so maybe you can clarify them for me since I bought the truck from your dealer. if I’m wrong I’m wrong but if I’m right fix it!& you sold me the truck I want you guys to check it.I even emailed art sales person who helped me with truck no response. IF YOU REALLY WANTED TO MAKE THINGS RIGHT You would make the initiative make them right it’s sad I have to get out of character and do all this extra when you or your staff could have done something about it then. & Yes I’ll be personally coming up there to hopefully be helped this time but something has me thinking I’m not going to be helped or I’ll get the run around or in general have my time wasted. as of right now I regret EVER DOING ANY BUSINESS WITH YOUR ESTABLISHMENT AND ILL BURN MY MONEY BEFORE I EVER BUY ANYTHING FROM CHEVY OF MILFORD Again!. & GM OSCAR GUERRA LAST TIME WE SPOKE ON PHONE YOU WERE VERY UNPROFESSIONAL & RUDE I HOPE YOU DONT TREAT ME THE SAME IN PERSON. Contract ,Transmission , Brakes Noisy

1.0

STAY FAR AWAY.

STAY FAR AWAY. & I CANT STRESS ENOUGH . Me and my husband we purchased 3,5 weeks ago BRAND NEW Chevrolet Silverado 2022. At the first when we purchased car Gabriella add 2600$ over to our car price and loan , thanks God that I Realize it! AFTER 3 days this car broke, check engine light comes on. Righ after we go back to Milford and let them know that is problem with. This was Saturday and they told us that sensor was broken and by Tuesday( on 3 days ) we can pick up car . TUESDAY, WEDNESDAY, THURSDAY….. Nobody called us . On Friday they called and said that car is ready. After we picked up car my husband drive 10 miles away from dealership and check engine light comes on again🤬🤬🤬🤬 We get back to dealership they said they don’t know what is going on with a car and they need it on service again from Saturday to Tuesday, they will LET US KNOW FOR SURE IF THEY CAN FIXED CAR .OR THEY WILL GAVE US BRAND NEW THE SAME CAR ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️ ON THURSDAY THEY CALLED AND SAID THAT ITS PROBLEM WITH COMPUTER AND THEY NEED TO CHANGE IT , but they don’t know when they will get a part It’s almost 2 weeks from last time , NO CAR , NO APOLOGIES, NOTHING! Yesterday they called me and said that they don’t know when part will be there and gave me options, Trade in this car loose my money and take another car ! IT IS TERRIBLE! The MOST HORRIBLE CUSTOMER SERVICE EVER!!!! We already contact with lawyer.WE WILL GO THRU THE COURT! Please keep away from CHEVROLET OF MILFORD ❗️❗️❗️❗️

Dealer response

Hello, Olena we're extremely sorry to hear about this and sorry to disappoint you. Unfortunately the situation is out of our control. The truck needs a computer, an "ECM" and Chevrolet does not have one available. They are on "National Back Order" What this means is that we have no idea when we will get one. It could be 1 week, or a couple of months. Although this is something that we have no control over, the only thing we can do is try to make things as less painful & inconvenient for you as possible. I know we provided you with a loaner vehicle, a New Blazer, but I understand your husband needs the use of a pickup truck. We do have a couple of pickup trucks in our loaner service that we can provide you with. I asked my Service Manager to put one on hold for you when one becomes available so we can exchange him out of the Blazer and into a Silverado, and we will also install a cover which he mentioned is crucial to him. Please give me a call at your earliest convenience so that we can discuss this further and find a way to make it as painless as possible while we deal with the consequences of parts shortages world wide. I did respond to your email & spoke to your husband who said he would speak with you and call me back. That was yesterday morning when I was first notified of your complaint, and I have not heard back on how else we could assist. Cordially, Oscar Guerra, GM at Chevrolet of Milford. 203-882-1971.

4.0

I'm pleased to say that we where very Happy with our

I'm pleased to say that we where very Happy with our purchase of our Chevy Trax. Our salesman Darren was awesome as was Gabrielle!!!! Thanks to all for the whole experience. 🤗

Dealer response

We are so thrilled to see that Darren and Gabrielle made your experience a great one, Laurissae! Thank you so much for supporting Chevrolet Of Milford with a great review and we hope to see you again soon. Enjoy your ride in your new Chevy Trax! Safe Travels! -Thank you, Oscar Guerra, General Manager (203) 951-6292

5.0

Darren was a great salesman and all the people involved

Darren was a great salesman and all the people involved helped us great deal and great car! This was our second purchase from Chevy of Milford, and will continue to tell people what a great place to buy from.

Dealer response

Hi Angelo. We appreciate your business at Chevrolet Of Milford and the kind words you shared. We're so happy to hear that our team was able to assist you in finding the best vehicle that meets your needs. Take care! Thank you, Oscar Guerra, General Manager (203) 951-6292

1.0

Stay away from this place, nothing but false promises.

Stay away from this place, nothing but false promises. My wife was in talks with a Sales associate named Art who basically just lied to her the whole way through. We started blind negotiations (as we hadn’t seen the truck yet) and came to an agreement amicable for both sides. All we had to do was go down to Milford and drive the truck. Art wanted us to go down the same day and test drive the truck but we live over an hour away so we could not. We asked Art to put down a deposit to hold the car and he stated that dealership does not do that. Seeing as this was my wife’s dream truck Art stated he could drive the truck up to us to test drive, which we were excited about. The next day Art stated that he would not be driving the truck up to us as “something came up” he stated that he would send the truck into the repair shop to have a couple of blemishes buffed out and to have the truck detailed. He stated since it was not on the lot and no one could see it so it would not be sold and it would be ready for us on Saturday. We contacted Art on Friday to make sure we were all set for Saturday’s purchase. Art assured us the truck was all set and ready to go for us. Saturday we get up ready to make our hour trip an Art emails us (not even a call) and states that the truck was sold to a returning customer who had saw the truck on Thursday afternoon. Basically Art strung my wife along with deceitful promises and lies and then pulled the carpet right from under her on her dream truck. Art is the epitome of a bad car salesman and the reason soo many other get a bad rep. With Art employed as part of their staff it’s no wonder why this Milford Chevrolet has a 2 1/2 star rating on yelp and many other platforms. I was always told in life you get what you earn. Well the 2.5 star rating should speak volumes about this dealership. If possible I would give them 0 stars. You have been warned, stay away!

Dealer response

Hello, and thank you for your review. We regret hearing about this and apologize for disappointing you. Please contact the undersigned so that we may hear your concerns and respond appropriately. We eagerly await your response. -Thank you, Oscar Guerra, General Manager (203) 951-6292

1.0

BUYER BEWARE!

BUYER BEWARE! THEY REFUSE TO HONOR GUARANTEES OR STAND BEHIND THEIR WORK AND ARE QUICK TO SEND YOU AWAY WHEN ASKED AS TO WHY THEY IGNORE YOUR REPEATED PHONE CALLS

1.0

Poor unprofessional I bought a truck headlight didn’t...

Poor unprofessional I bought a truck headlight didn’t work I paid $325. Don’t go

Consumer response

I bought a truck but unprofessional because headlight didn’t work. Somebody Cut wire so I paid over $300 from my pocket. Also emission test failed. I can’t recommend so distressed. You guys didn’t care.

4.0

I enjoyed my time there - my sales person was nice and...

I enjoyed my time there - my sales person was nice and accommodating. Found my car - waited too long for the financial man but all went well.

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