Reviews
If I could leave zero stars I would.
If I could leave zero stars I would. This dealership keeps contacting me even though I keep asking them not to. I bought an Equinox from them, owned it 3 months, and almost crashed it when the vacuum pump “exploded” (per their techs). Oscar Guerra blamed Chevy corporate, and corporate blamed the dealership and told me to get a lawyer. I lost several thousand dollars and they would not stand by their product. Given this, I have asked them to stop calling/emailing/sending flyers to my house but it all keeps coming. I have informed them that for every new contact I receive, I’ll leave an additional bad review, so here we are.
If I could leave zero stars I would.
If I could leave zero stars I would. This dealership keeps contacting me even though I keep asking them not to. I bought an Equinox from them, owned it 3 months, and almost crashed it when the vacuum pump “exploded” (per their techs). Oscar Guerra blamed Chevy corporate, and corporate blamed the dealership and told me to get a lawyer. I lost several thousand dollars and they would not stand by their product. Given this, I have asked them to stop calling/emailing/sending flyers to my house but it all keeps coming. I have informed them that for every new contact I receive, I’ll leave an additional bad review, so here we are.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Crooks!
Crooks! My husband brought my car in for oil change and they also rotated my tires. They charged him $155! I usually go to Woodbury Chevrolet, I don’t usually rotate my tires there. I pay $74.99 for an oil change. Definitely won’t be going back to Milford.
Crooks!
Crooks! My husband brought my car in for oil change and they also rotated my tires. They charged him $155! I usually go to Woodbury Chevrolet, I don’t usually rotate my tires there. I pay $74.99 for an oil change. Definitely won’t be going back to Milford.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize that your experience at Chevrolet of Milford was anything less than satisfactory. However, we have looked through our system and cannot locate you. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 203-882-4504
Service was fast and correct.
Service was fast and correct. Friendly and efficient people. Good experience. Can’t go wrong using them.
Service was fast and correct.
Service was fast and correct. Friendly and efficient people. Good experience. Can’t go wrong using them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there! Thank you for the great feedback. We're glad to hear your service was efficient. We appreciate your trust and look forward to helping you again whenever you need us!
Luke was great and the rest of the service department
Luke was great and the rest of the service department were very nice. It was my first time here but I definitely will be coming back next time I need service.
Luke was great and the rest of the service department
Luke was great and the rest of the service department were very nice. It was my first time here but I definitely will be coming back next time I need service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there! We're so glad your first visit went well and that Luke and the rest of the service team made a great impression. It’s awesome to hear you’ll be coming back—we’ll be ready to take care of you whenever you need us. Don’t hesitate to reach out if anything comes up in the meantime!
Unbelievable.
Unbelievable. I have been taking my wife's car here for several years and used my CNA National warranty multiple times only paying the 100 deductible. Today my wife brought the car to them, and they demanded 250 just to look at it. They threw in my face that i had a 3rd party warranty. The same warranty that I have used at their dealership for many years. I dont know if its a new owner or something but they are horrible.
Unbelievable.
Unbelievable. I have been taking my wife's car here for several years and used my CNA National warranty multiple times only paying the 100 deductible. Today my wife brought the car to them, and they demanded 250 just to look at it. They threw in my face that i had a 3rd party warranty. The same warranty that I have used at their dealership for many years. I dont know if its a new owner or something but they are horrible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review and I'm truly sorry for the misunderstanding. I know you spoke to our service manager about this and there still seems to be a misunderstanding of what happens with a 3rd party warrantee like what you have. First, have to diagnose the vehicle before we can ascertain whether the issue is a covered repair or not. Then we need to submit our findings to the warranty company for authorization. They review it and give us permission to proceed, or not. They may even opt to send out an inspector to determine whether or not they will cover the repair. I know none of this is news to you based on the fact that we've been through this before, as you rightfully stated. The misunderstanding is with your deductible vs. our diagnostic time. Your deductible is a small part of the work that your insurance doesn't cover and is always your responsibility. The diagnostic time is the time our technician needs to diagnose the problem. If the warranty company does not cover the repair, then you are responsible for the time we spent diagnosing the vehicle. You have the option to pay out of pocket for the repair estimate that we give you or take it somewhere else of your choosing. This would leave us with having to bill you for the time our technician had to spend diagnosing the problem and that is the reason we ask you for authorization to go ahead with the diagnosis. Obviously, we can't demand that you do any work with us, but we have an obligation to inform you of any charges you may incur if we do the work you ask us to do. I hope this helps to clarify what happened and that you realize that we have no intention to charge you or demand that you pay us for something that we did not do. Please feel free to reach out to me directly if you have any questions or if there's anything I can do for you. Oscar Guerra, General Manager.
Unbelievable.
Unbelievable. I have been taking my wife's car here for several years and used my CNA National warranty multiple times only paying the 100 deductible. Today my wife brought the car to them, and they demanded 250 just to look at it. They threw in my face that i had a 3rd party warranty. The same warranty that I have used at their dealership for many years. I dont know if its a new owner or something but they are horrible. Like I said, we walked out.
Unbelievable.
Unbelievable. I have been taking my wife's car here for several years and used my CNA National warranty multiple times only paying the 100 deductible. Today my wife brought the car to them, and they demanded 250 just to look at it. They threw in my face that i had a 3rd party warranty. The same warranty that I have used at their dealership for many years. I dont know if its a new owner or something but they are horrible. Like I said, we walked out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review and I'm truly sorry for the misunderstanding. I know you spoke to our service manager about this and there still seems to be a misunderstanding of what happens with a 3rd party warrantee like what you have. First, have to diagnose the vehicle before we can ascertain whether the issue is a covered repair or not. Then we need to submit our findings to the warranty company for authorization. They review it and give us permission to proceed, or not. They may even opt to send out an inspector to determine whether or not they will cover the repair. I know none of this is news to you based on the fact that we've been through this before, as you rightfully stated. The misunderstanding is with your deductible vs. our diagnostic time. Your deductible is a small part of the work that your insurance doesn't cover and is always your responsibility. The diagnostic time is the time our technician needs to diagnose the problem. If the warranty company does not cover the repair, then you are responsible for the time we spent diagnosing the vehicle. You have the option to pay out of pocket for the repair estimate that we give you or take it somewhere else of your choosing. This would leave us with having to bill you for the time our technician had to spend diagnosing the problem and that is the reason we ask you for authorization to go ahead with the diagnosis. Obviously, we can't demand that you do any work with us, but we have an obligation to inform you of any charges you may incur if we do the work you ask us to do. I hope this helps to clarify what happened and that you realize that we have no intention to charge you or demand that you pay us for something that we did not do. Please feel free to reach out to me directly if you have any questions or if there's anything I can do for you. Oscar Guerra, General Manager.
We assure you that our customers satisfaction is our number one priority and we take utmost care with them. Guaranteeing the diagnostic fee is paid is standard procedure in all OEM repair shops. As stated before, if the repair falls under warranty then you are not responsible for this charge, it will be added into the cost of the repair that the warranty company will cover (besides the deductible). The only time you would be responsible for this charge is if the repair in question is not covered under the warranty policy.
I have worked in and around this business for over 10 years. I know what a deductible is. I have had this specific vehicle serviced at your dealership 3X in the last 5 years or so. All with the same warranty from CNA National. I have NEVER been asked to pay more than the $100 deductible for a covered repair. This new thing of yours, asking a customer for over $250 just to do a diagnostic, is as I said, a new development, probably due to a new owner or new management. I have done some research since my wife coming in there the other day. It would seem that I am not alone in this. You have multiple reviews for the same issue of gauging customers in service. I understand having to pay the diagnostic fee if a repair is not covered, nobody expects you to work for free but taking advantage of customers is wrong. I would have had no problem paying a reasonable diagnostic if a covered repair was not found. Why is the diagnostic charge above your hourly service rate? Doesn't make much sense. I have no desire to speak privately with you, let the other reviewers see how you treat loyal customers. Shame on you
Wait a minute, that is NOT what my wife was told. She said we had to pay the diagnostic on a credit card upfront before anything was done. If what you are saying is the case, why was my wife asked to pay the diag fee upfront? And when i was on the phone with your service rep, I asked her about the charge and was told this is the NEW procedure. So if the repair ended up being a covered repair, and the warranty company would have paid the diag, why did I have to pay it on my credit card before you even looking at the car?
Everyone was helpful, kind, and listened to what I wanted
Everyone was helpful, kind, and listened to what I wanted and found the perfect car. Lucas, our salesman was extremely helpful.
Everyone was helpful, kind, and listened to what I wanted
Everyone was helpful, kind, and listened to what I wanted and found the perfect car. Lucas, our salesman was extremely helpful.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that Lucas and the team helped you find the perfect car while providing a helpful and kind experience. We appreciate your trust and look forward to assisting you again in the future!
They are concerned more about selling but the service is
They are concerned more about selling but the service is terrible. One hand doesn't talk to the other so the customer gets the run around and I wouldn't refer this place to anyone!!
They are concerned more about selling but the service is
They are concerned more about selling but the service is terrible. One hand doesn't talk to the other so the customer gets the run around and I wouldn't refer this place to anyone!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize that your experience at Chevrolet of Milford was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (203) 951-6292
Great service very polite and informative and helpful
Great service very polite and informative and helpful cares about there customers and does best to accommodate
Great service very polite and informative and helpful
Great service very polite and informative and helpful cares about there customers and does best to accommodate
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback! We're glad to hear that you experienced great service and that our team was polite, informative, and attentive to your needs. We look forward to serving you again!
The technicians completed the work that I requested was
The technicians completed the work that I requested was completed in a timely manner .they kept notified of the progress of the work that they were doing.
The technicians completed the work that I requested was
The technicians completed the work that I requested was completed in a timely manner .they kept notified of the progress of the work that they were doing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear that the technicians completed the work in a timely manner and kept you informed throughout the process. We look forward to assisting you again!