Car Connection Superstore

Reviews

5.0 out of 5 5.0
35 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 2, 2018

    Let me start by saying that Patricia Gabriel is an extremely valuable asset/salesperson to this company! I only like to deal with one person, and being... that she answered my initial request; I preferred to deal with her. Get this part... she actually showed up on a DAY OFF just to help me out, due to my schedule! I wasn't pressured at all! The deal was laid out and she bent over backwards to figure out what worked for ME! NOT THEM! She and the financial assistant in there got the deal done. I felt awful I had them there WAY after working hours but I left happy with how everything worked out and appreciate the dedication to a job that few could do effectively. Great job to all who were involved in the sale... I truly appreciate it!! It was a little over 100 miles away from me but I'd definitely make the drive again for my next vehicle! Thank You once again! Shawn

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 4, 2018

    The staff is friendly and professional. No "used car salesman" tactics. Prices are below MSRP. We got a great deal on our Grand Cherokee. Highly... recommend.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • October 26, 2011

    I am so totally THRILLED with my "new" used Eclipse Spyder GTS! The entire process of locating a car, obtaining accurate information on the used car and... the repairs/updates that I requested were handled with the utmost professionalism. I could not possibly have been treated any better by any other car dealer. Shadi Monsour was a most honest salesman and went over and above any expectations I had! I highly recommend The Car Connection to everyone searching for the car of their dreams!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 2.0 out of 5
    August 5, 2015

    We were shopping for 2 vehicles to add to our family. We seen 1 we liked on their website so we traveled the distance to see it....when we arrived we were... told it was out being repaired. Okay I can understand that things happen, but then the salesperson told us someone had already put a deposit down on the vehicle.... so it was already sold. I'm sorry but I don't think that vehicle should have even been on their website! A manager came out asked for our number in case the person changed their mind. A salesperson called 2 days later & left a message saying it was available because the woman couldn't afford it. In the mean time my husband spotted another vehicle we have been looking for on their website, so he called asking if it was on their lot (we weren't going to drive 40 miles for no reason). We arrived & it wasn't there!! We were told it was lent out to one of their other lots, the salesperson said she looked in the computer for the vehicle after she hung up from talking to my husband. We still decided to take a look at the first vehicle we were interested in, now remember it was already on the website for sale & someone already was suppose to buy it. We got in it....it was filthy inside, looked like they just took it in in trade & hadn't cleaned it yet, & not just the drivers area the entire vehicle! There's no way it was ready to be sold! Then another salesperson takes over & tries to tell me a woman was on her way to buy it from 2 hours away, that she had a deposit on it, but "it's first come first serve"!!!!! Personally I wouldn't want to do business with a company that would works that way. I understand how car dealers work, my Father was one....but that's dishonest in our book. You put a deposit on a car, it's says you are holding that car for them not selling it to someone that gets there first!!! So if you're looking to buy a car from these people don't assume putting a deposit on it will hold it.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your review. As the owner, Michael Mansour,I would like to personally apologize for your disappointment. In an perfect world we would n...ever have this kind of issue. However when selling 100 vehicles a month at times confusion is a given. Your complaint was taken very seriously and changes were made within the dealership to prevent this type of situation from occurring again. Thank you again for your help. Respectfully Michael Mansour

  • 5.0 out of 5
    July 7, 2015

    I contacted this dealership to inquire about a Toyota Avalon. Patti assisted me, she is a stand-out salesperson: friendly, sense of humor, not pushy, contacted... me immediately each time I posed a new question via email (I needed to confirm it was a nonsmoker's car, etc.) My husband and I were right on the verge of buying but at the last minute we located one in a different state that happened to have cooled seats and push button start-- so we opted for that model. My experience with Car Connection Superstore, though, was overwhelmingly positive. Don't hesitate to buy from them!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words. We are all about the experience and building relationships with our customers. That being said, the perfect fit in an au...tomobile is part of that process. I thank you for the consideration and look forward to helping you, friends or family with vehicle needs in the future. Respectfully Patricia

  • 5.0 out of 5
    March 23, 2015

    I had a great time at this dealership. Shad and his crew were amazing. He did everything he could and went above and beyond to help me. Made sure I was... very happy. Thanks to all of you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 2, 2014

    It was one of the BEST experiences I have ever had purchasing a truck. The salesmen were not pushy, they answered all my questions and I was in and out... in 2 hrs. That is unheard of in buying a vehicle.I would definately go back the next time I need and car or truck.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 13, 2014

    I initially sent Patti a message online because I was offered a loan through USAA being that I am prior military and figured they would offer the best... rates. I've never owned a car before so this was all new to me. Since the moment I sent that email, I was treated like family, they found a bank to work with me with a great APR than what other banks were dishing out. The treatment was phenomeal, hospitable, and you can tell this is family owned and not just to "empty your pockets" sort of speak. These are truely great people. I noticed my speaker mount had an issue being mounted due to a hinge issue, and Patti overnighted me a new set! Amazing. Will do business with again :)

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Greg it was such a pleasure meeting you and working with you!!! So happy you love your BMW and don't hesitate to call Patricia for your FREE PA inspec...tions for the life of the vehicle!!! We pride ourselves in treating customers like family and it was wonderful meeting you two! Thank you for your service to our country as well!!! We sincerely thank you for letting us serve you;-)

  • 5.0 out of 5
    June 8, 2014

    I called car connection and I talked to Jason D I told him what I needed and with in 15 minutes he had me pre approved and in a used vehicle. The whole... process was very easy and quick. I want to thank you Jason you made this process easy and quick. If you are looking for a new or used car get in touch with Jason D at the Car Connection promise you will not be disappointed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Cedric, We sincerely appreciate your business and your kind words! Thank you for your recommendation and don't hesitate to call us for your service ne...eds on the new car;-)

  • 4.0 out of 5
    May 17, 2014

    Very friendly, very professinal if your looking for a new or used car this is the place to go,they got me in a new car in a few days, and got me the car... I was looking for. They are very honest about everything thank you Jason dellino for helping us get our new car

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Racheal it was a pleasure working with you to get the perfect vehicle for your needs! We love what we do and it shows, i guess;-) Thank you again and ...stop by for a car wash and say hey!

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